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Novotel Rotorua Lakeside

4.5 out of 5.0

Recent guest reviews

Each contact point with staff was disappointing. While waiting for my room telephone continued to ring at reception unanswered. Only a trainee staff member on duty. The TV did not work and great difficulty getting service from reception as phone continued to to ring unanswered. It then took 40 mins for a staff member to arrive - not a large hotel. At check out the invoice total was $30 in excess of Accor reservation. Could not print out a receipt.

Stayed here for two nights in late april. The hotel is close to eat street where the bars are open on saturday night. What i really enjoyed most is the morning walk around the rotorua lake which is very close to the hotel. With the cool autumn breeze. So peaceful and calm. And after that i was pampered with breakfast that provide various tasty options. All the hotel amenities is standard novotel worlwide. Undoubtly provided me with good night sleep after all day covering the tourist attractions in the area. Except the food where to my opinion is slightly higher than at other novotels.. Being a person from a very crowded city, i really enjoyed my stay here. Highly recommended to be your base camp when visiting rotorua

Hotel had a well equipped gym along with a pool and hot pools which was a nice touch. there was ample free parking. The room was very comfortable, the shower was not great. We stayed 2 nights and it was a comfortable and trouble free stay. Good for a stop over in Rotoura

Nice big rooms with choice of seating areas. Lovely view over lake with large corner windows. Huge tv the biggest ever. Comfy bed, just getting a little tired and dated. Very handy to Eat Street and shopping area

The Novotel Rotorua is our place to stay whenever we visit Rotirua. The staff are friendly, helpful and very professional. Whatever your request they do what they can to make it happen. The front line staff greet you with a big smile and treat you like Whenever we visit Rotorua the only place to stay is the Novotel Rotorua Lakeside. The staff greet you with a smile and check in is done quickly and efficiently. The staff are always friendly and very professional.

Was booked into this hotel for a business trip and wasn't sure what to expect. The room I was given was a little tired in decor and wear and tear but nothing terrible and the bed was comfortable. Had a drink at the bar, a great wee space that was very inviting. Didn't have the first 2 wines on their list I requested but managed to get a reasonable alternative. The breakfast room is large, bright and airy with plenty of tasty options. Situated close to the lake and across the road from Eat Street (restaurant strip) where we had a very nice meal at Atticus Finch - good reviews on TA. All in all not a lot to complain about and would happily stay here again.

Great hall, the employees at the reception are professional, all good looking, perfectly fit with a high level hotel. Restaurant and bar and spa and gym , perfect areas, every detail is studied to give comfort and cuddle the clients. Bad reviews for the room and the person redoing it. Did not receive any instruction about the hotel or minibar prices, or complementary water as I am a favorites loyalty program member. Bathroom is very old ugly, does not fit with the rest of the hotels design or confort. The ugly minibar... awful room. Love the quality and variety of the breakfast. No greetings for honeymooners, as we had in every other accor, had drinks or cakes.

This hotel is very much similar to the Lake Side Novatel of Queenstown, but better. The coffee shop is much larger with a better variety of choices in breakfast. Rooms are comfortable and clean. Location ideal for a quiet, leisurely holiday.

Pillow case was not changed at all. Had stains and it was still all crumpled. Musty mouldy smell in toilet. Heater not working during winter. Overall, it was an ok hotel. Only bonus is that the location is great.

Comfortable clean n a view Great king bed soft but firm Lovely thick towels Shame about ripped sheer could see from road too n brittle eND on cord broke. My husband shirt was left n unable to recover from Hotel.

Room options

Superior Room, 1 King Bed

King 1 | Sleeps 4

Superior Room, 1 King Bed, Lake View

King 1 | Sleeps 4

Superior Room, 2 Double Beds, Lake View

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 2495 reviews