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Copthorne Hotel Rotorua

4.0 star property
Suburban hotel with a seasonal outdoor pool and a 24-hour front desk

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Photo gallery for Copthorne Hotel Rotorua

Breakfast served, local cuisine
Meeting facility
Bar (on property)
Front of property
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Breakfast available

Explore the area

View in a map
328-348 Fenton Street, Rotorua, 3201
  • Place, Whakarewarewa: The Living Maori Village
    ‪11 min walk‬
  • Place, Te Puia New Zealand Maori Arts and Crafts Institute
    ‪15 min walk‬
  • Place, Redwoods Whakarewarewa Forest
    ‪18 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪9 min drive‬

Room options

View all photos for Superior Room, 1 Queen Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 Queen Bed

7.6 out of 10
Good
(11 reviews)
  • 280 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

  • Sleeps 3

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 2 Queen Beds

8.0 out of 10
Very good
(26 reviews)
  • 280 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Queen Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Queen Room

  • Sleeps 3

About the neighborhood

Rotorua

Located in Glenholme, Copthorne Hotel Rotorua is a leisurely stroll from sights such as Racing Rotorua and Rotorua Golf Club. This 58-room hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • Whakarewarewa: The Living Maori Village - 11 min walk - 0.6 miles
  • Te Puia New Zealand Maori Arts and Crafts Institute - 15 min walk - 0.8 miles
  • Whakarewarewa Thermal Reserve - 15 min walk - 0.8 miles
  • Redwoods Whakarewarewa Forest - 18 min walk - 1.0 mile
  • Rotorua Central Mall - 19 min walk - 1.1 miles

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • ‪Ciabatta Bakery - ‬14 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Pantry D'or - ‬11 min walk
  • ‪Rotorua Club Inc - ‬11 min walk
  • ‪Pataka Kai - ‬14 min walk

About this property

Copthorne Hotel Rotorua

Suburban hotel with a seasonal outdoor pool and a 24-hour front desk
At Copthorne Hotel Rotorua, guests have access to an outdoor pool, free WiFi in public areas, and a hot tub. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include meeting rooms, a business center, and a seasonal outdoor pool.
32-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Refrigerators, electric kettles, and safes are other standard amenities. Housekeeping is available on request.
An outdoor pool and a hot tub are on site.

Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Arawa Park Hotel
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  • Free WiFi
  • Restaurant
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7.4 out of 10, Good, 1,005 reviews
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The price is $95
Jan 25 - Jan 26
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free secured, uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Jimmy Cooks Kiwi Kitchen

Things to do

  • Bicycle storage
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately NZD 35.00 for adults and NZD 17.50 for children
  • Credit card charges are subject to a surcharge of 2 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 2 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from January to December.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Copthorne Hotel Rotorua
Copthorne Rotorua
Copthorne Rotorua Hotel
Rotorua Copthorne
Rotorua Copthorne Hotel
Rotorua Kingsgate Hotel
Copthorne Hotel Rotorua Hotel
Copthorne Hotel Rotorua Rotorua
Copthorne Hotel Rotorua Hotel Rotorua

Frequently asked questions

Are free cancellation options available at Copthorne Hotel Rotorua?

Copthorne Hotel Rotorua provides free cancellation on certain room rates. For additional details, review the cancellation policy on our site.

What is there to do around Copthorne Hotel Rotorua?

This hotel is situated in Glenholme within a short 11-minute walk of Whakarewarewa: The Living Maori Village and also 20 minutes on foot from Whakarewarewa Thermal Reserve. You'll also find Polynesian Spa and Skyline Rotorua within a short drive.

Is there parking available at Copthorne Hotel Rotorua?

Yes, secured self parking is offered for free at the hotel. Accessible parking, electric car charging, and bicycle parking are also available.

Does Copthorne Hotel Rotorua feature a casino?

No, Copthorne Hotel Rotorua doesn't have a casino.

Is there an indoor pool at Copthorne Hotel Rotorua?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. The seasonal pool is normally open from January until December.

Is Copthorne Hotel Rotorua good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Copthorne Hotel Rotorua have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Copthorne Hotel Rotorua have a restaurant with a breakfast menu?

Yes, Copthorne Hotel Rotorua serves buffet breakfast for a surcharge each morning at Jimmy Cooks Kiwi Kitchen.

Does Copthorne Hotel Rotorua allow pets to stay for free?

No, pets aren't allowed at Copthorne Hotel Rotorua though service animals are welcome.

Does Copthorne Hotel Rotorua have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Copthorne Hotel Rotorua?

The closest major airport to Copthorne Hotel Rotorua is Rotorua (ROT-Rotorua Regional), which is 5.8 mi away (13 minutes by car).

Can I book a room with a balcony at Copthorne Hotel Rotorua?

Yes, some guestrooms at Copthorne Hotel Rotorua offer a balcony and may feature city views.

Does Copthorne Hotel Rotorua host weddings?

There are wedding services available at Copthorne Hotel Rotorua if that's in your vacation plans.

Copthorne Hotel Rotorua Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 258 out of 1002 reviews
Rating 8 - Good. 367 out of 1002 reviews
Rating 6 - Okay. 240 out of 1002 reviews
Rating 4 - Poor. 101 out of 1002 reviews
Rating 2 - Terrible. 36 out of 1002 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jodi

Traveled with family
Liked: Staff & service, property conditions & facilities
Reasonable rooms, friendly staff and quiet location.
Stayed 1 night in Sep 2025

10/10 Excellent

MYOUNGSUN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 days in a superior room with a queen bed. The Copthorne hotel is quiet, comfortable, and easy to access, with stunning views out of the window. Especially, the duvet is very soft and smooth. It's good for deep sleep. Thanks.
Stayed 2 nights in Sep 2025

6/10 Okay

Peter

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Breakfast was nice, there was a kitchen staff woman who worked very hard. Wifi was good, room was clean. Spa was clean. Everything was clean, just dated. It was fine for our quick stay
Stayed 2 nights in Sep 2025

10/10 Excellent

Gareth

Stayed 1 night in Sep 2025

8/10 Good

David

Traveled with family
Liked: Cleanliness
Ok hotel and you get what you pay for. Tidy on the inside but looks worn on the outside. The pool and spa are good.
Stayed 1 night in Sep 2025

8/10 Good

Jocelyn Jodi

Stayed 1 night in Sep 2025

8/10 Good

Sunil, New Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Sep 2025

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Suitable for the price
Stayed 2 nights in Sep 2025

10/10 Excellent

Nafisah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Craig

Traveled with family
Liked: Cleanliness, staff & service
Comfortable rooms, great location, the gym equipment needs maintenance,
Stayed 1 night in Sep 2025

8/10 Good

Graeme James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
V
Stayed 1 night in Sep 2025

10/10 Excellent

Mariaan, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Pool and spa pool was nice
Stayed 2 nights in Sep 2025

6/10 Okay

Belinda

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Average condition very comfy bed

The rooms were clean and the bed was extremely comfy for lovers of a soft bed but the hotel was a lot more run down than I expected. The carpets were worn and the pool area was in a sorry state. The pool wasn’t that warm and the two hot tubs were tiny.
Stayed 1 night in Sep 2025

10/10 Excellent

Clifford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient
Stayed 1 night in Sep 2025

6/10 Okay

Alenette

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We had an overall enjoyable stay at the hotel. The room was clean and well-kept, which we really appreciated. That said, a few small upgrades could significantly improve the guest experience. For example, the room still uses a traditional key instead of a key card, which feels a bit outdated for a hotel. Also, while the bathroom was tidy, the shower head was rusty, which gave a less-than-ideal first impression. These are minor details, but updating them would help elevate the overall quality of the stay.
Stayed 1 night in Sep 2025

8/10 Good

Graham

Liked: Cleanliness, staff & service
?
Stayed 1 night in Aug 2025

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

Ajeshni

Stayed 1 night in Jul 2025

10/10 Excellent

Sunghyun

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Electric car charger included But when I went to hot poor then Non electriccar parked there, Anyway it solved. Funny happened. Overall is good But A little old hotel and bath room.
Stayed 1 night in Aug 2025

6/10 Okay

Michael

Liked: Cleanliness
.
Stayed 1 night in May 2025

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great spa facilities the cleaning staff were excellent.
Stayed 4 nights in Jul 2025

8/10 Good

Paolo

Liked: Cleanliness, staff & service
There has a great staff, the facilities are old and my bathtub doesn’t had a proper cap.
Stayed 1 night in Jul 2025

8/10 Good

Mona

Liked: Cleanliness, staff & service
The staff was very friendly. The hotel itself is a bit tired looking.
Stayed 1 night in Jul 2025

6/10 Okay

J

Stayed 2 nights in Jul 2025

6/10 Okay

Crystal

Traveled with pets, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Buckets lining the corridor to catch leaking water, coacroaches on the ground soaking wet patches of carpet,
Stayed 2 nights in Jul 2025

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