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Copthorne Hotel Rotorua

Property class: 4

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Photo gallery for Copthorne Hotel Rotorua

Outdoor pool
Bar (on property)
Exterior
Bar (on property)
Outdoor pool

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Breakfast available

Explore the area

View in a map
328-348 Fenton Street, Rotorua, 3201
  • Place, Whakarewarewa: The Living Maori Village
    ‪11 min walk‬
  • Place, Te Puia New Zealand Maori Arts and Crafts Institute
    ‪15 min walk‬
  • Place, Redwoods Whakarewarewa Forest
    ‪18 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪9 min drive‬

Room options

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 Queen Bed

7.6 out of 10
Good
(11 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

  • Sleeps 3

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 2 Queen Beds

8.0 out of 10
Very good
(27 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Queen Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Queen Room

  • Sleeps 3

About the neighborhood

Rotorua

Located in Glenholme, Copthorne Hotel Rotorua is a leisurely stroll from sights such as Racing Rotorua and Rotorua Golf Club. This 58-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Whakarewarewa: The Living Maori Village - 11 min walk - 0.6 miles
  • Te Puia New Zealand Maori Arts and Crafts Institute - 15 min walk - 0.8 miles
  • Whakarewarewa Thermal Reserve - 15 min walk - 0.8 miles
  • Redwoods Whakarewarewa Forest - 18 min walk - 1.0 mile
  • Rotorua Central Mall - 19 min walk - 1.1 miles

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • ‪Ciabatta Bakery - ‬14 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Pantry D'or - ‬11 min walk
  • ‪Scope - ‬3 min drive
  • ‪Bold Flavours - ‬3 min drive

About this property

Copthorne Hotel Rotorua

At Copthorne Hotel Rotorua, guests have access to an outdoor pool, free WiFi in public areas, and a hot tub. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include meeting rooms, a business center, and a seasonal outdoor pool.
32-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Refrigerators, electric kettles, and safes are other standard amenities. Housekeeping is available on request.
An outdoor pool and a hot tub are on site.

Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

View from room
Rydges Rotorua
Whakarewarewa
  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
8.2 out of 10, Very Good, 1,134 reviews
$84 nightly
The price is $97
May 18 - May 19
Total with taxes and fees
Rydges Rotorua

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Jimmy Cooks Kiwi Kitchen

Things to do

  • Bicycle storage
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately NZD 35.00 for adults and NZD 17.50 for children
  • Credit card charges are subject to a surcharge of 2 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 2 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from January to December.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Copthorne Hotel Rotorua
Copthorne Rotorua
Copthorne Rotorua Hotel
Rotorua Copthorne
Rotorua Copthorne Hotel
Rotorua Kingsgate Hotel
Copthorne Hotel Rotorua Hotel
Copthorne Hotel Rotorua Rotorua
Copthorne Hotel Rotorua Hotel Rotorua

Frequently asked questions

Are free cancellation options available at Copthorne Hotel Rotorua?

Copthorne Hotel Rotorua provides free cancellation on certain room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Copthorne Hotel Rotorua?

As of Apr 20, 2026, prices found for a 1-night stay for 2 adults at Copthorne Hotel Rotorua on Apr 26, 2026 start from $95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Copthorne Hotel Rotorua?

This hotel is situated in Glenholme within a short 11-minute walk of Whakarewarewa: The Living Maori Village and also 20 minutes on foot from Whakarewarewa Thermal Reserve. You'll also find Rotorua Golf Club and Racing Rotorua less than a mile away.

Does Copthorne Hotel Rotorua feature a casino?

No, Copthorne Hotel Rotorua doesn't have a casino.

Is there an indoor pool at Copthorne Hotel Rotorua?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. The seasonal pool is normally open from January until December.

Does Copthorne Hotel Rotorua have a restaurant with a breakfast menu?

Yes, Copthorne Hotel Rotorua serves buffet breakfast for a surcharge each morning at Jimmy Cooks Kiwi Kitchen.

Does Copthorne Hotel Rotorua allow pets to stay for free?

No, pets aren't allowed at Copthorne Hotel Rotorua though service animals are welcome.

How far is the airport from Copthorne Hotel Rotorua?

The closest major airport to Copthorne Hotel Rotorua is Rotorua (ROT-Rotorua Regional), which is 5.8 mi away (13 minutes by car).

Does Copthorne Hotel Rotorua host weddings?

There are wedding services available at Copthorne Hotel Rotorua if that's in your vacation plans.

Copthorne Hotel Rotorua Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 266 out of 1000 reviews
Rating 8 - Good. 359 out of 1000 reviews
Rating 6 - Okay. 240 out of 1000 reviews
Rating 4 - Poor. 99 out of 1000 reviews
Rating 2 - Terrible. 36 out of 1000 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Chris

Stayed 1 night in Jan 2026

8/10 Good

Matangaro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing thank you Copthorne Hotel. Very clean and friendly staff
Stayed 4 nights in Dec 2025

4/10 Poor

Jasmine

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Check in staff were helpful, gave us a key to the back door which is nearer to the lifts. Nice touch but lifts were really stinky, had a musky smell not the Rotorua sulfur smell. Rooms were super dated. Room smelt of mildew, shower head looked really dirty so I had to call the reception to change room. Front desk staff Neah was accommodating but housekeeping supervisor was so rude. Came in the room and asked what the problem is, showed her what we thought was a cockroach in the balcony, only to be ridiculed that it’s a Weta, she picked it up and kept telling me that it will fly away as it’s a weta. She picked it up, it crawled all over her arm and she flicked it off in the air and it just fell to the ground floor, never flew….. I then showed her the shower head, she said that those are not dirt but it is normal to have that in Rotorua due to the sulfur and that even if she shows me other units it’s going to be the same. She said that other hotels have the exact same problem. She showed me another room but we didn’t change as it had the same smell, style and shower head). I decided to shorten our stay and found something just opposite with no dirt on showerhead-so it’s a lie, scum like marks were not caused by sulfur but laziness. marks will not accumulate if this has been cleaned daily. She even threatened that if I complain about their cleanliness, she will have to fire the lady who cleaned our room.She should be the one fired in my opinion since shes the supervisor.
Stayed 3 nights in Jan 2026

8/10 Good

Virlia

Traveled with family and small children
Disliked: Amenities
The receptionist was nice
Stayed 1 night in Jan 2026

10/10 Excellent

Liz

Stayed 1 night in Jan 2026

10/10 Excellent

Brittannia

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay fantastic rooms
Stayed 1 night in Jan 2026

8/10 Good

Jiangang

Traveled with family
Liked: Property conditions & facilities
Friendly staffs
Stayed 3 nights in Dec 2025

6/10 Okay

Shyju

Traveled with family
Disliked: Amenities, property conditions & facilities
Great location. Close to the town. We have booked for one night on the way from Wellington to Auckland on 1st of Jan.. hoping to have rest and food on the site. The restaurant and the bar were closed. Had to go to town for the dinner. Very good property but very poorly maintained. Old carpets old fashioned AC unit in the room, The 4th floor area near lift was leaking. Could see buckets around floor to catch the water. No real vibe. Not sure the what is happening with hospitality industry in NZ. Day by day quality of service is diminishing every where. Have used Copthrone hotels before in NZ. Not up to the reputation.
Stayed 1 night in Jan 2026

4/10 Poor

Sarah

Traveled with family and small children
Disliked: Cleanliness
Room felt very worn and tired with mould in bathroom and mildew smell in the hallway
Stayed 1 night in Dec 2025

4/10 Poor

Ruth

Disliked: Amenities, property conditions & facilities
Couldn't use the body wash and shampoo as the bottles were sealed shut, the toilet was running water so at times didn’t flush and the fridge didn’t work and we had to get it replaced. There were minor rips in the carpet, water marks all over the cabinetry and it was worn down everywhere. Staff were lovely but we will not stay here again.
Stayed 3 nights in Dec 2025

6/10 Okay

Phoebe Mae

Stayed 1 night in Dec 2025

4/10 Poor

Vavisha

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
For the price we paid, this experience was unacceptable. I would not recommend this hotel and would not stay here again
Stayed 3 nights in Dec 2025

6/10 Okay

Suneel

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
Room is okay. Not friendly for family with young kids/ infants/toddlers. They don’t even have an oven to heat up the food for kids nor a bread toast and charge hefty money for a night stay. The only staff we interacted was the reception lady and she was okay. tiny and congested bathroom
Stayed 2 nights in Dec 2025

6/10 Okay

Jim

There were kids running up and down the corridor and slaminung doors and yelling to each other at 10 oclock at night. I tried to ring reception but no answer. You need a security person to walk the corridors
Stayed 2 nights in Dec 2025

10/10 Excellent

Waimarie

Stayed 1 night in Nov 2025

4/10 Poor

Zyander

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, kettle was burned, glasses were dirty, Sheets were not cleans
Stayed 1 night in Nov 2025

8/10 Good

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean beds super comfy. The pressure in the shower wasn't amazing but I find it hard to find any hotel with good water pressure. The heated pool and spa were great he kids loved it. The breakfast wasn't the best so we only ate down there once but that is also due to fussy kids. Rooms do get a little hot but we just turned the air con on all night. Staff were fantastic though. Would book and stay there again.
Stayed 3 nights in Nov 2025

10/10 Excellent

Yanling

Stayed 1 night in Sep 2025

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bar was clised very early. Other than that the hotel was great.
Stayed 1 night in Oct 2025

8/10 Good

Ajeesh

Stayed 3 nights in Oct 2025

10/10 Excellent

Pritika, St Johns

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the pools!
Stayed 1 night in Sep 2025

10/10 Excellent

Jodi

Traveled with family
Liked: Staff & service, property conditions & facilities
Reasonable rooms, friendly staff and quiet location.
Stayed 1 night in Sep 2025

10/10 Excellent

MYOUNGSUN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 days in a superior room with a queen bed. The Copthorne hotel is quiet, comfortable, and easy to access, with stunning views out of the window. Especially, the duvet is very soft and smooth. It's good for deep sleep. Thanks.
Stayed 2 nights in Sep 2025

6/10 Okay

Peter

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Breakfast was nice, there was a kitchen staff woman who worked very hard. Wifi was good, room was clean. Spa was clean. Everything was clean, just dated. It was fine for our quick stay
Stayed 2 nights in Sep 2025

10/10 Excellent

Gareth

Stayed 1 night in Sep 2025

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