Copthorne Hotel Rotorua

Suburban hotel with a seasonal outdoor pool and a 24-hour front desk

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

Daily buffet breakfast (NZD 35.00 per person)

Overview
Rooms
Location
Policies

Good

Popular amenities

24/7 front desk
Bar
Hot Tub
Breakfast available

Explore the area

328-348 Fenton Street, Rotorua, 3201

Place, Whakarewarewa: The Living Maori Village
‪11 min walk‬
Place, Redwoods Whakarewarewa Forest
‪19 min walk‬
Place, Polynesian Spa
‪2 min drive‬
Airport, Rotorua (ROT-Rotorua Regional)
‪10 min drive‬

Room options

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 Queen Bed

Good

280 sq ft
City view
Sleeps 3
1 Queen Bed

Superior Twin Room

Sleeps 3

Superior Room, 2 Queen Beds

Very good

280 sq ft
City view
Sleeps 4
2 Queen Beds

Superior Queen Room

Sleeps 3

About the neighborhood

Rotorua

Located in Glenholme, Copthorne Hotel Rotorua is a leisurely stroll from sights such as Racing Rotorua and Rotorua Golf Club. This 58-room hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.

What's nearby

Whakarewarewa: The Living Maori Village - 11 min walk - 0.6 miles
Redwoods Whakarewarewa Forest - 19 min walk - 1.1 miles
Rotorua Central Mall - 20 min walk - 1.1 miles
Polynesian Spa - 2 min drive - 1.2 miles
Tamaki Maori Village - 2 min drive - 1.2 miles

Getting around

Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

‪Ciabatta Bakery - ‬14 min walk
‪McDonald's - ‬2 min drive
‪Pantry D'or - ‬11 min walk
‪Pataka Kai - ‬14 min walk
‪Chicking - ‬3 min drive

About this property

Copthorne Hotel Rotorua

Suburban hotel with a seasonal outdoor pool and a 24-hour front desk

At Copthorne Hotel Rotorua, guests have access to an outdoor pool, free WiFi in public areas, and a hot tub. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include meeting rooms, a business center, and a seasonal outdoor pool.

32-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Refrigerators, electric kettles, and safes are other standard amenities. Housekeeping is available on request.

An outdoor pool and a hot tub are on site.

Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Parking included
Free WiFi
Restaurant
Gym

$83 nightly

Nov 2 - Nov 3

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Electric car charging station on site
Free secured, uncovered self parking on site
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: NZD 35 for adults and NZD 17.50 for children
A bar/lounge
A restaurant

Restaurants on site

Jimmy Cooks Kiwi Kitchen

Things to do

Bicycle storage
Hot tub
Outdoor pool
TV in common areas

Family friendly

In-room crib
In-room refrigerator
Laundry facilities
Outdoor pool

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Wedding services

Business services

Business center
Meeting rooms

Outdoors

Garden
Picnic area
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
3 accessible parking spaces
Elevator
Front entrance ramp
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
Biodegradable coffee stirrers available
Comprehensive food waste policy
Comprehensive recycling policy
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organized tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups
Reusable tableware
Smoking not allowed
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free crib

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

32-inch TV with cable/satellite channels

Food and drink

Electric kettle
Refrigerator
Tea bags/instant coffee

Connecting rooms available
Desk
Heating
Iron/ironing board
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in time starts at 2 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Children and extra beds

Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: approximately NZD 35.00 for adults and NZD 17.50 for children
Credit card charges are subject to a surcharge of 2 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Check-in: 2 PM
Check-out: 10 AM
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

The seasonal pool is open from January to December.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Copthorne Hotel Rotorua

Copthorne Rotorua

Copthorne Rotorua Hotel

Rotorua Copthorne

Rotorua Copthorne Hotel

Rotorua Kingsgate Hotel

Copthorne Hotel Rotorua Hotel

Copthorne Hotel Rotorua Rotorua

Copthorne Hotel Rotorua Hotel Rotorua

Frequently asked questions

Are free cancellation options available at Copthorne Hotel Rotorua?

Copthorne Hotel Rotorua provides free cancellation on certain room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Copthorne Hotel Rotorua?

As of Oct 30, 2025, prices found for a 1-night stay for 2 adults at Copthorne Hotel Rotorua on Nov 9, 2025 start from $124.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Copthorne Hotel Rotorua?

This hotel is situated in Glenholme within a short 11-minute walk of Whakarewarewa: The Living Maori Village and also 20 minutes on foot from Whakarewarewa Thermal Reserve. You'll also find Polynesian Spa and Skyline Rotorua within a short drive.

Is there parking available at Copthorne Hotel Rotorua?

Yes, secured self parking is offered for free at the hotel. Accessible parking, electric car charging, and bicycle parking are also available.

Does Copthorne Hotel Rotorua feature a casino?

No, Copthorne Hotel Rotorua doesn't have a casino.

Is there an indoor pool at Copthorne Hotel Rotorua?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. The seasonal pool is normally open from January until December.

What will couples enjoy most about a stay at Copthorne Hotel Rotorua?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Copthorne Hotel Rotorua have a hot tub?

Yes, this hotel has a spa tub.

Does Copthorne Hotel Rotorua have a restaurant with a breakfast menu?

Yes, Copthorne Hotel Rotorua serves buffet breakfast for a surcharge each morning at Jimmy Cooks Kiwi Kitchen.

Does Copthorne Hotel Rotorua allow pets to stay for free?

No, pets aren't allowed at Copthorne Hotel Rotorua though service animals are welcome.

Does Copthorne Hotel Rotorua have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Copthorne Hotel Rotorua?

The closest major airport to Copthorne Hotel Rotorua is Rotorua (ROT-Rotorua Regional), which is 5.8 mi away (13 minutes by car).

Can I book a room with a balcony at Copthorne Hotel Rotorua?

Yes, some guestrooms at Copthorne Hotel Rotorua offer a balcony and may feature city views.

Does Copthorne Hotel Rotorua host weddings?

There are wedding services available at Copthorne Hotel Rotorua if that's in your vacation plans.

Copthorne Hotel Rotorua Reviews

7.6

Good

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

10/10 Excellent

Raymond

Traveled with family

Jul 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean and great spa facilities the cleaning staff were excellent.

Stayed 4 nights in Jul 2025

8/10 Good

Paolo

Jul 13, 2025

Liked: Cleanliness, staff & service

There has a great staff, the facilities are old and my bathtub doesn’t had a proper cap.

Stayed 1 night in Jul 2025

8/10 Good

Mona

Jul 12, 2025

Liked: Cleanliness, staff & service

The staff was very friendly. The hotel itself is a bit tired looking.

Stayed 1 night in Jul 2025

6/10 Okay

J

Jul 11, 2025

Stayed 2 nights in Jul 2025

6/10 Okay

Crystal

Traveled with pets, Traveled with family

Jul 10, 2025

Disliked: Cleanliness, property conditions & facilities

Buckets lining the corridor to catch leaking water, coacroaches on the ground soaking wet patches of carpet,

Stayed 2 nights in Jul 2025

10/10 Excellent

Jade

Traveled with family

Jul 6, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great stay . Super good room service, found there is pool and spas on the day arrival. It’s been lifesaver on the raining day .

Stayed 4 nights in Jul 2025

6/10 Okay

Koon Poh

Traveled with family

Jul 6, 2025

Disliked: Amenities, property conditions & facilities

The hotel is old & needs refurbishingor reno works. Clearly many things in the room seem "ancient" Unfortunately we even had a breakdown of the wifi service for our room. Also the mode of the wifi access is a bit weird & we had to chase the reception on the wifi breakdown & it finally got settled after almost 15 hrs. For us international travellers perhaps there aren't many visitors like us & we stayed 3 nites. Albeit the room service was reasonably efficient though but not the front desk - reason for this statement is bcoz the front desk's different shifts didn't have a clue on the wifi breakdown which was from 10pm till about following day 3-4pm. I won't stay here again even though NZ is one of my fav countries to visit

Stayed 3 nights in Jul 2025

8/10 Good

Asha

Traveled with group

Jun 23, 2025

Liked: Cleanliness, amenities, property conditions & facilities

It was good

Stayed 1 night in Jun 2025

6/10 Okay

Helene

Jun 22, 2025

Disliked: Property conditions & facilities

Stayed 2 nights in Jun 2025

6/10 Okay

Lesa

Jun 4, 2025

Disliked: Cleanliness, property conditions & facilities

When booking the Copthorne I thought I was booking at quite a fancy place, the hotel itself and its rooms are very dated and old! Only hotel I know of still using actual keys! We checked in easily, but upon entering our room found broken glass all over the floor between the beds! The reception team cleaned it up quickly but still could have been bad if we’d stood on it before noticing it. Our room had no microwave, only 2 teaspoons and 3 cups, and 3 mugs, no knives or bowls or plates! The carpet in our room was old and broken and stained. Tv channels available were minimal no additional services available to pay for or book on the tv. At least the beds were soft and snuggly was the only upside. The buffet breakfast was way too expensive at $35 per adult….. considering what food was on offer! Eggs only scrambled or hard boiled no fried eggs when I asked if they did fried eggs staff looked at me like I was crazy or she didn’t speak English, the boiling water was luke warm, the juices and milk empty had to ask for everything. On our 2nd to last day the only elevator was Out of Order thankfully we were only on the 2nd floor but had to lug our bags down the stairs when we left glad we weren’t on the 5th floor. The jacuzzi wasn’t hot enough. The gentleman at reception was very helpful whenever I needed anything so A+ to the staff but wouldn’t stay here again!

Stayed 3 nights in May 2025

10/10 Excellent

Michelle

Traveled with family and small children

Jun 3, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Clean , the most comfortable beds , Overall great experience

Stayed 2 nights in May 2025

10/10 Excellent

Roshni

Jun 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Location. The room is spacious and clean. Very friendly staff.

Stayed 1 night in Jun 2025

10/10 Excellent

Ian

Traveled with partner

May 25, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great place to stay had everything we needed really comfortable beds

Stayed 2 nights in May 2025

2/10 Terrible

changyu

May 11, 2025

Disliked: Staff & service, property conditions & facilities

Room 114 Poor Wi-Fi signal

Stayed 1 night in May 2025

10/10 Excellent

Camryn

May 11, 2025

Stayed 2 nights in May 2025

8/10 Good

Fredith

Apr 28, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Airconditioning units can be improved better or maintained so they can provide cooler air to the guests

Stayed 2 nights in Apr 2025

8/10 Good

Wini

Traveled with family

Apr 26, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A quick family trip. We would stay here again

Stayed 1 night in Apr 2025

10/10 Excellent

Jordan

Traveled with family

Apr 26, 2025

Liked: Cleanliness, staff & service, room comfort

Stayed 3 nights in Apr 2025

6/10 Okay

Angie

Apr 21, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Plug didn’t fit bath and was black with mould, fan didn’t work in bathroom and tv remote wouldn’t adjust volume had to use button on tv. Pool dirty with bugs leaves hadn’t been cleaned out in few days and same with spa.

Stayed 2 nights in Apr 2025

2/10 Terrible

Gurpreet

Traveled with family

Apr 20, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Needs renovation

Stayed 2 nights in Apr 2025

10/10 Excellent

sissi

Apr 17, 2025

Liked: Cleanliness

Stayed 2 nights in Apr 2025

4/10 Poor

Tim

Business traveler

Mar 31, 2025

Disliked: Cleanliness

Stayed 1 night in Mar 2025

8/10 Good

Chris

Mar 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Mar 2025

6/10 Okay

Kayne

Business traveler

Mar 4, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

The place was pretty empty and I was put down the far end of the building which was weird. The shower was really weak.

Stayed 1 night in Mar 2025

4/10 Poor

Cynthia

Mar 1, 2025

Disliked: Staff & service

Our stay was very good until the morning we were due to check out. We popped out for coffee around 9am (without checking out) and returned to our room at 9.30 to find the door wide open and the beds stripped and our belongings still in the room with the door wide open. We were horrified at the lack of concern for our belongings. We informed the front desk at once and were assured that this should not have happened as we had not checked out and it was only 9.40am. We are still waiting to hear back from the hotel for an explanation and an apology. We would think twice before staying here again.

Stayed 1 night in Feb 2025