Pullman Rotorua

5.0 star property
Luxury hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Pullman Rotorua

Exterior
Lobby
1 bedroom, premium bedding, down comforters, minibar
Exterior
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Gym

Explore the area

View in a map
1135 Arawa St, Rotorua, 3010
  • Place, Polynesian Spa
    ‪8 min walk‬
  • Place, Rotorua Central Mall
    ‪8 min walk‬
  • Place, Skyline Rotorua
    ‪6 min drive‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪11 min drive‬

Room options

Superior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(28 reviews)
  • 280 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 King Bed, Lake View

9.6 out of 10
Exceptional
(9 reviews)
  • 280 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Superior Room, 2 Queen Beds, City View

8.8 out of 10
Excellent
(15 reviews)
  • 280 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(3 reviews)
  • 355 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Lake View

8.6 out of 10
Excellent
(10 reviews)
  • 355 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Superior Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • 592 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

Superior Two Queen Room with City View

  • Sleeps 2

Superior King Room with City View

  • Sleeps 2

Deluxe King Room with City View

  • Sleeps 2

Superior Two Queen Room with Lake View

  • Sleeps 2

Superior King Room with Lake View

  • Sleeps 2

Deluxe King Room with Lake View

  • Sleeps 2

Deluxe Executive King Room with City View

  • Sleeps 2

Deluxe Executive King Room with Lake View

  • Sleeps 2

Superior King Suite with City View

  • Sleeps 2

Executive King Suite with Lake View

  • Sleeps 2

Deluxe Room, 1 King Bed, City View (Deluxe)

  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Lake View (Deluxe)

  • Lake view
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Rotorua

Located in Inner City, Pullman Rotorua is within a 5-minute walk of Government Gardens and within 15 minutes of other popular attractions like Polynesian Spa. This 5-star hotel has 130 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a gym.

What's nearby

  • Eat Street - 2 min walk - 0.1 miles
  • Polynesian Spa - 8 min walk - 0.5 miles
  • Rotorua Central Mall - 8 min walk - 0.5 miles
  • Rotorua Hospital - 10 min walk - 0.5 miles
  • Skyline Rotorua - 6 min drive - 2.9 miles

Getting around

  • Rotorua (ROT-Rotorua Regional) - 17 min drive

Restaurants

  • ‪Poco Tapas And Wine - ‬2 min walk
  • ‪Capizzi Pizzeria - ‬3 min walk
  • ‪Pig & Whistle - ‬2 min walk
  • ‪Brew | Craft Beer Pub - ‬3 min walk
  • ‪The Fainting Goat - ‬1 min walk

About this property

Pullman Rotorua

Luxury hotel with a fitness center and a 24-hour front desk
Pullman Rotorua features a gym, free WiFi in public areas, and meeting rooms. Valet parking is available for NZD 59 per day. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this luxury hotel include conference space, coffee/tea in a common area, and express check-out.
49-inch Smart TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. MP3 docks, minibars, and electric kettles are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered valet parking on site (NZD 59 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: NZD 49 for adults and NZD 25 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Barrel & Co Bar and Grill

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • Dining table
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,227 square feet of conference space
  • 4 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Handrails in stairways (51 inches high)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with premium digital channels
  • MP3 dock
  • Pay movies
  • Streaming services

Food and drink

  • 24-hour room service
  • Dining table
  • Electric kettle
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for NZD 150.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately NZD 49 for adults and NZD 25 for children
  • Covered valet parking fee: NZD 59 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 150.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 2:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Pullman Rotorua Hotel
Pullman Rotorua Rotorua
Pullman Rotorua Hotel Rotorua
Pullman Rotorua (Opening January 2020)

Frequently asked questions

Is a free cancellation option available at Pullman Rotorua?

Pullman Rotorua offers free cancellation on certain room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Pullman Rotorua?

As of Oct 24, 2025, prices found for a 1-night stay for 2 adults at Pullman Rotorua on Nov 2, 2025 start from $152.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Pullman Rotorua?

This hotel is situated in Inner City, just steps from Eat Street and Rotorua Night Market, and within a short walk of Polynesian Spa. You'll also find Tamaki Maori Village and Kuirau Park less than a mile away.

Is there parking available at Pullman Rotorua?

Yes, secured valet parking is offered for NZD 59 per day with in/out privileges. Electric car charging is also available for guests.

Does Pullman Rotorua include a casino on the premises?

No, Pullman Rotorua doesn't have a casino.

Will I find an indoor pool at Pullman Rotorua?

No, there is no indoor pool at this hotel.

Is Pullman Rotorua good for couples?

Couples will appreciate amenities at this hotel, including around-the-clock room service and a minibar in each guestroom with some featuring lake views.

Does Pullman Rotorua have a hot tub?

No, there isn't a spa tub at this hotel.

Does Pullman Rotorua feature a restaurant that includes a breakfast menu?

Yes, Pullman Rotorua serves a full breakfast for a surcharge each morning at Barrel & Co Bar and Grill.

Will Pullman Rotorua allow pets to stay free of charge?

No, pets aren't allowed at Pullman Rotorua though service animals are welcome.

Are there connecting rooms at Pullman Rotorua?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Pullman Rotorua?

The closest major airport to Pullman Rotorua is Rotorua (ROT-Rotorua Regional), which is 5.7 mi away (17 minutes by car).

Are there rooms with balconies that I can book at Pullman Rotorua?

No, there aren't any guestrooms with balconies at Pullman Rotorua.

Pullman Rotorua Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 256 out of 455 reviews
Rating 8 - Good. 109 out of 455 reviews
Rating 6 - Okay. 51 out of 455 reviews
Rating 4 - Poor. 28 out of 455 reviews
Rating 2 - Terrible. 11 out of 455 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wonderful staff ... nice and walk to local restaurant. And to the lake front... cleanliness of the rooms
Stayed 5 nights in Jul 2025

10/10 Excellent

Bonnie

Stayed 1 night in Jul 2025

10/10 Excellent

Jiao

Stayed 2 nights in Jul 2025

10/10 Excellent

roberta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Convenient location to areas of dining and shopping! The only thing negative there is no parking lot or parking garage. There is valet parking which cost 59 NZ dollars per night amd on street parking free 5 pm til 9 am. So we choose street parking but then left hotel early to avoid a ticket.
Stayed 1 night in Jul 2025

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Pauline and Gordon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Shaun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

2/10 Terrible

Francesca

Stayed 3 nights in Jun 2025

10/10 Excellent

Cara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stunning property. The room was beautiful. Cleanliness was impeccable. Breakfast buffet was delicious! Walking distance to great restaurants. Highly recommended.
Stayed 1 night in May 2025

6/10 Okay

Rachel

Traveled with group
Liked: Cleanliness, amenities
The service at the front desk was awesome, the room was clean and amenities were great. The interiors were tried and wall paper peeling. The restaurant and bar had no vegan meal options that were appealing. Got a salad with just lettuce vegan dressing and cheese and couple of croutons. Disappointed 😞 The mini bar wasn’t badly priced.
Stayed 2 nights in May 2025

10/10 Excellent

GURBIR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, location is perfect. Everything is with in 5 to 10 minute walk.
Stayed 2 nights in May 2025

10/10 Excellent

Con

Liked: Property conditions & facilities
Wonderful stay, friendly staff
Stayed 1 night in Apr 2025

4/10 Poor

Yin

Stayed 1 night in Apr 2025

4/10 Poor

Peter, McCrae

Traveled with partner
Disliked: Amenities, property conditions & facilities
Weird room design with toilet and shower in entry area No where to sit in room Poor menu and dining very expensive
Stayed 3 nights in Mar 2025

8/10 Good

Mei Sei

Stayed 3 nights in Apr 2025

10/10 Excellent

Yashita

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 2 nights in Apr 2025

10/10 Excellent

richard

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We used valet parking. Breakfast was very good and dinner was great here. Nice room with comfortable beds
Stayed 2 nights in Apr 2025

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the restaurant and walkability to lots of other options nearby. Room was very clean Staff were wonderful always greeted us with a smile
Stayed 1 night in Apr 2025

10/10 Excellent

Pally

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. The beds were comfortable and the rooms were really clean. Very pleasant stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely recommend this hotel to the others.
Stayed 2 nights in Mar 2025

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for one night on our road trip. Although we loved the hotel, location and room, the parking charges of $59 a night seemed very excessive. This is Valet Parking only. Yes, you do have the option to park on the local roads, but as this is only free between 5pm and 9am, you would need to pop out early and pay if checking out later as we were. We opted to pay the charge for convenience. After travelling around New Zealand for a month, this was the only place we paid for parking. The staff were very friendly and helpful and they have a free milk machine in the lobby. We looked at the restaurant for breakfast, but thought the choice was limited, we found a very nice breakfast a few doors up. If we returned we would probably stay elsewhere due to the parking charge.
Stayed 1 night in Mar 2025

8/10 Good

milenko

Stayed 1 night in Mar 2025

10/10 Excellent

Manjinder

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Lovely hotel in a good location. Very spacious rooms. Providing cold filtered water and fresh milk to teas and coffees. Nice touch. Helpful reception team.
Stayed 1 night in Feb 2025

8/10 Good

Barry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s the best choice for the area
Stayed 3 nights in Feb 2025

10/10 Excellent

Theresa, Snohomish

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to lots of restaurants! Loved the room and view of the lake.