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Utuhina Hot Springs Lodge

Property class: 2.5

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Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Laundry

Explore the area

View in a map
99 Lake Road, Rotorua, 3010
  • Place, Kuirau Park
    ‪3 min walk‬
  • Place, Lake Rotorua
    ‪8 min walk‬
  • Place, Eat Street
    ‪16 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪14 min drive‬

Room options

Standard Studio, Non Smoking, Kitchenette (Hunter Studio)

  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

Standard Studio, Non Smoking, Kitchenette (River view studio)

  • River view
  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

Standard Studio, Non Smoking (unit 2)

  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

Family Suite, 2 Bedrooms, Non Smoking, Kitchen (2+ bed room family home)

  • 269 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 2 Double Beds and 3 Twin Beds
  • Free WiFi

Standard Suite, Multiple Bedrooms, Non Smoking, Shared Bathroom (Lodge (2 stories house))

  • 323 sq ft
  • Sleeps 14
  • 11 Twin Beds
  • Free WiFi

Economy Studio, Non Smoking

  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Family Suite, Multiple Bedrooms, Non Smoking, Kitchen (3+bed room family cottage)

  • 323 sq ft
  • 3 bedrooms
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds
  • Free WiFi

Standard Suite, 2 Bedrooms, Non Smoking, Kitchen (2+ bed room cottage)

  • 269 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

Standard Suite, 1 Bedroom, Non Smoking, Kitchen (1+ bed room cottage 5)

  • 215 sq ft
  • 1 bedroom
  • Sleeps 6
  • 4 Twin Beds and 1 Double Bed
  • Free WiFi

Standard Suite, Multiple Bedrooms, Non Smoking, Kitchen (House)

  • 323 sq ft
  • Sleeps 15
  • 9 Twin Beds
  • Free WiFi

About the neighborhood

Rotorua

Located in Ohinemutu, Utuhina Hot Springs Lodge is adjacent to Kuirau Park and within a 10-minute stroll of Tribal Lights Cultural Theatre. This 14-room lodge welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
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What's nearby

  • Kuirau Park - 3 min walk - 0.2 miles
  • Lake Rotorua - 8 min walk - 0.5 miles
  • Eat Street - 16 min walk - 0.9 miles
  • Rotorua Central Mall - 2 min drive - 1.2 miles
  • Polynesian Spa - 3 min drive - 1.6 miles

Getting around

  • Rotorua (ROT-Rotorua Regional) - 16 min drive

Restaurants

  • ‪Columbus Coffee - ‬14 min walk
  • ‪Royal Indian Restaurant Tandoori Cuisine - ‬11 min walk
  • ‪Izumi Japanese Restaurant - ‬15 min walk
  • ‪Poco. - ‬16 min walk
  • ‪The Fainting Goat - ‬17 min walk

About this property

Utuhina Hot Springs Lodge

At Utuhina Hot Springs Lodge, guests have access to an outdoor pool, a sauna, and free WiFi in public areas. Free parking is included with your stay. Front-desk staff can help with tours or tickets, and provide local restaurant recommendations. Additional amenities include laundry facilities and barbecue grills.
Guests can expect free WiFi and TVs with cable channels. Refrigerators, microwaves, and coffee makers are also standard. Housekeeping is not available.
Recreational amenities at the lodge include an outdoor pool and a sauna.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • Outdoor pool
  • Sauna

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • No housekeeping service
  • Tour and ticket assistance

Outdoors

  • Barbecue grill

More

  • Smoking not allowed

Room amenities

Bathroom

  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8 PM

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 2 PM - 8 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
  • Check-in: 2 PM—-8 PM
  • Check-out: 10 AM
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Utuhina Hot Springs Lodge Rotorua
Utuhina Hot Springs Lodge
Utuhina Hot Springs Rotorua
Utuhina Hot Springs
Utuhina Hot Springs Hotel Rotorua
Utuhina Hot Springs
Utuhina Hot Springs Lodge Lodge
Utuhina Hot Springs Lodge Rotorua
Utuhina Hot Springs Lodge Lodge Rotorua

Frequently asked questions

Is a free cancellation option available at Utuhina Hot Springs Lodge?

Utuhina Hot Springs Lodge provides free cancellation on certain room rates. For more details, review the cancellation policy on our site.

What is there to do close to Utuhina Hot Springs Lodge?

This lodge is situated in Ohinemutu, just steps from Tribal Lights Cultural Theatre and Kuirau Park, and within a short walk of Lake Rotorua. You'll also find Eat Street and DriftKartz less than a mile away.

Is parking available on site at Utuhina Hot Springs Lodge?

Yes, self parking is offered for free at the lodge.

Does Utuhina Hot Springs Lodge feature a casino at the property?

No, Utuhina Hot Springs Lodge doesn't have a casino.

Is there an indoor pool at Utuhina Hot Springs Lodge?

No, this lodge doesn't have an indoor pool; however, there is an outdoor pool.

Is Utuhina Hot Springs Lodge good for couples?

Couples staying at this lodge will appreciate amenities like an outdoor pool plus some guestrooms include river views and a kitchen.

Are there hot tubs at Utuhina Hot Springs Lodge?

No, but this lodge does have a sauna.

Does Utuhina Hot Springs Lodge feature a restaurant that includes a breakfast menu?

No, Utuhina Hot Springs Lodge doesn't have a restaurant that serves breakfast.

Does Utuhina Hot Springs Lodge allow pets to stay free of charge?

No, pets aren't allowed at Utuhina Hot Springs Lodge.

Are there connecting rooms at Utuhina Hot Springs Lodge?

No, there aren't connecting guestrooms at this lodge.

What is the closest airport to Utuhina Hot Springs Lodge?

The closest major airport to Utuhina Hot Springs Lodge is Rotorua (ROT-Rotorua Regional), which is 6.8 mi away (16 minutes by car).

Are there rooms with balconies that I can book at Utuhina Hot Springs Lodge?

Yes, some guestrooms at Utuhina Hot Springs Lodge offer a balcony/patio and may feature river views.

Utuhina Hot Springs Lodge Reviews

Reviews

6.4
Rating 10 - Excellent. 86 out of 660 reviews
Rating 8 - Good. 187 out of 660 reviews
Rating 6 - Okay. 188 out of 660 reviews
Rating 4 - Poor. 120 out of 660 reviews
Rating 2 - Terrible. 79 out of 660 reviews

6.0/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and big. Shelves under bathroom sink need a thorough clean and behind the radiator was quite dusty (I’m asthmatic) but other than that the room was great. The water gets really really hot in the shower but I imagine that the water in the hot springs heats the showers so just something to be aware of especially if you have a baby or young child with you.
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
The hot pool was just lovely and the room was very clean and tidy with some lovely curtains, linen and blankets. Unfortunately there are quite a few areas of disrepear in the room which could do with some fixing. Also perhpas looking into ensuring emergency meeting area informaiton is available in the room.
Stayed 1 night in Oct 2019
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities

Stay.

Wouldn’t stay there again because of the long term residents on the property which made our group feel unsafe. Wifi was advertised but it didn’t reach our area which was a problem for international travelers. Front desk were accommodating by giving us credit to top up data on the one NZ phone we had which was great. Would be a great cheap place to stay for 10+ people if it was a safer area.
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Raja

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were late to check in and staff was very accommodative. Much appreciated. Price for the stay was cheap and we know it comes with the tag. We got a bigger house instead of two rooms we actually booked. The house was untidy, had cockroaches. There was no hot water in the night from the point we checked in and came next morning. Heaters did not work, so gave us coupe of portable heaters. Overall, we were disappointed.
Stayed 1 night in Aug 2019
Verified review

2/10 Terrible

Jo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst unexpected experience!!! The place was not clean at all, rubbish wasn’t cleared from the room, dirty bedspread, mouldy cupboard with cockroaches roaming, toilets closet really dirty with poo. I had to find another motel to stay as we couldn’t stand the uncleanliness. The lady at the site mentioned about refunding the amount which we haven’t received even after a week nor any further communication from their side.
Stayed 1 night in Aug 2019
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
It was good value for money. The staff were friendly. The bed and shower were good, the two essentials I required for the night. The room was warm. Tea and coffee were provided along with a jug to boil the water. Unfortunately there were no cups.
Stayed 1 night in Aug 2019
Verified review

8/10 Good

shailesh

Liked: Cleanliness, staff & service
Friendly staff, excellent location, linen clean, TV fiddly, shower needs attention
Stayed 1 night in Jul 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The cockroaches the alcoholics the late night arguing
Stayed 2 nights in Aug 2019
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Loved the hot pool.. was the only highlight of our stay here.. Motel has great potential but is unfortunately run down & requires renovation & a lot of maintanance..
Stayed 1 night in Jul 2019
Verified review

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Price was right. But the place was under construction and work started early morning with power tools right next to the door. Old building so i guess it was just ok.
Stayed 1 night in Jul 2019
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had 4 toilet rolls for 11 people over 3 days. Advertised with wifi and sky. None. Wifi was only in one villa. Cold. Had 2 five bar oil heaters to heat a 2 storey. Internal heating was not connected.
Stayed 3 nights in Jul 2019
Verified review

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

MarkWest

Always great to enjoy natural pools
Stayed 1 night in Jul 2019
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
To make sure sheets and bed linen are clean. We had blood on our pillow cases,and insects and ae cockroach in our bed. Used Sanitary pads and underwear by the heated pool.
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
It was a great place stay. Close to the city centre and amenities. The hostess was very friendly and helpful. We will be back for sure.
Stayed 1 night in Jul 2019
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Its ok value for money. Bed was good. I enjoy the outdoor pool but this motel is well past its use by date. Manageress was pleasant.
Stayed 1 night in Jun 2019
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Very good location, very friendly, informative staff
Stayed 3 nights in Jun 2019
Verified review

2/10 Terrible

Disappointed

Disliked: Cleanliness, property conditions & facilities
Toilet wouldnt stop flushing, the building was on a lean, light switch above bed was sparking and a fighting and screaming took place in the room next to us.. wont be back!
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the feel of the property. Many say it’s a hole. I say not. I have been back again and will keep going back. A little TLC could be had. But adds to the character. And the helpful service staff make you over look this.
Stayed 2 nights in May 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Instalações antigas e precisando de uma reforma, Organização e Limpeza aceitável, ponto positivo fica para a smartv que me permitiu assistir o Netflix !
Stayed 1 night in May 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should be shut down. The worst part was the attitude of the female manager. Abusive to her partner and rude to customers. Premises disgusting. Room dirty. No milk. No carpark for me. Only one towel for two people. Shower didnt work. Refused to swap our room. Could hear yelling and loud traffic most of the night. Stayed one night of two booked only because we arrived to late to book elsewhere. Actually felt unsafe. Truly a harrowing experience and Im generally pretty easy to please.
Stayed 2 nights in May 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
All good on time .nice swimming pool .hangi thing to do
Stayed 1 night in Apr 2019
Verified review

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
On arrival we were told they had no record of our booking they changed their minds when i showed them the Expedia voucher they then told us that they had booked another couple into our booked unit but gave us a bigger unit for the same price once we managed to open the main door which was jambed thru timber warp we found the floor sloped down the shower had mildew and on leaving we noticed there were cockroaches on the walls! Nobody was in recption so we left the unit open and popped key into their letterbox
Stayed 2 nights in Apr 2019
Verified review

2/10 Terrible

Worst

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mould in bathroom, with bugs coming out of the shower drain and was unable to rinse shampoo out of hair as water became increasingly scalding hot, tempering valve not working. No plug for hand basin meant could not have manual wash either. We checked out but payment had been made on booking, this place should be condemned! Guy we gave keys to knew of the issues yet they still advertise.
Stayed 4 nights in Apr 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
The door to the unit was very difficult to open and close, the toilet water would not stop running, hinges on doors were loose and there were cockroaches.
Stayed 2 nights in Apr 2019
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Central location, fresh mineral small hot pool. Only 1 pool operating, not like pictures or any other indication online. It's obvious other pools have been unused for some time. If just replaced bathroom flooring & freshen up some of the paint in the bathroom, it would get a tidy rating. Reception guy was friendly and helpful. Nice warm room. Clean linen. I guess, overall, you pay for what you get / don't get!
Stayed 2 nights in Apr 2019