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Comfort Inn Rockford

2.5 out of 5.0

Recent guest reviews

This is a great place to stay. And a warm indoor pool

The staff were very helpful and friendly throughout the stay, and all of my booking information was already on file from Orbitz, which made check-in a breeze. I had a problem with my room key upon check-in, and the lady at the front counter took care of it right away. The room unfortunately smelled like smoke as soon as I opened the door. Having windows that directly opened to the outdoors was nice for helping to air out the room and keep fresh air circulating. The pool staying open until midnight for adults was nice. Unfortunately it was closed for maintenance when I got back to the hotel at 11pm Saturday night, and still wasn't open the next day when I checked out. That was disappointing, as the pool and its hours was a main reason I chose this particular hotel. Friday night from 10pm until past midnight there were screaming kids running and stomping through the halls after they were kicked out of the pool for adult swim time. The Wi-Fi signal was spotty in my room (at the farthest end of the building on the top floor), and I received a small refund to cover the data overage I experienced due to Wi-Fi disconnecting multiple times. That gesture was greatly appreciated. Otherwise it was an enjoyable stay, and there were plenty of restaurants, gas stations, etc all within walking distance from the hotel.

The pillow case and sheet on one the beds in our double bed room was mold stained. However I didn't realize it until I slept on it because we got in so late. I went right to sleep. Otherwise it was ok.

Close to the Interstate. Staff were all very friendly and professional.

Hotel could use a bit of improvement in cleanliness and maintenance, although the room was better than the public spaces.

Staff was friendly room was clean. Curtains were showing wear

we had a very professional and helpful desk clerk. his name is Doug. He was very helpful to us informing us about the area . I would refer friends and family to Baymont without reservation.

The Hotel was nice like we where back in the 1970's it had a couch fridge and microwave very large bed. All for a Great price. Loved it!

Overall good experience - except for the room card key. We tried 4 times and had to go to the front desk 3 times and the key did not work. We switched rooms and then the next day it happened 1 more time. Other than that the staff were polite, the breakfast was good and the room was comfortable.

The beds are as good as Fairfield by Marriot. The room was very clean. The bathroom wasn't fabulous. Looked a little old, especially the tub area. But, for the price, you can't beat this place for a COMFORTABLE night's sleep. We will stay here again when we come back to Rockford.

I arrived late, was speedily checked in, found the room clean and comfortable, enjoyed the breakfast, got some work done on the wifi, and got on my way the next morning .The hotel is convenient to State Street but not right on the highway. Perfect venue for my needs. The price is right too!

Good, staff was friendly. Room was fine, no problems.i

I enjoyed my stay at the hotel, except for the fact that the pool was very cold for a heated pull. The bed was comfortable, but since I had a smoking room, there were cigarette burns in the comforter. The hotel was nice and quiet, and peaceful.

We had a easy trip and comfortable stay. Very nice

Comfortable bed, good quite room.

The hotel and stay itself were good and we would stay again, except for problems after we left. We got about 4 hrs away, my husband discovered he left his phone. When I called his number, the person idenified herself as working at the Comfort Inn. She said she would ship the phone to us, I gave her all the info. Over a week later after talking to 2 other people, one being a manager. We are told they never found our phone. I asked the manager to explain how I knew exactly where it was and the person who answered it as being at the Comfort Inn if it was not found there??? She had no answer. They haven't even tried to settle anything and haven't called back. I just joined their club. Guess it's one I may not use.

7392 Argus Dr Rockford IL

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Comfort Inn Rockford places you within a few miles (5 km) of CherryVale Mall and Magic Waters Water Park. This 64-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. Anderson Japanese Gardens is also within a 15-minute drive.


Dining

Start your day off right with a free hot/cold buffet breakfast. You can sip a beverage at the coffee shop/café.


Rooms

All 64 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. 26-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other amenities include free newspapers, free local calls, and laptop-compatible safes.


Property features

Guests of Comfort Inn Rockford enjoy an indoor pool, free WiFi in public areas, and a 24-hour business center. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-in, express check-out, and free newspapers.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Guest reviews for Comfort Inn Rockford

Everyone (8) Couples (2) Business (3) Family (2) Other (2)
5

good place

Everyone

This is a great place to stay. And a warm indoor pool

By , from Michigan on Oct 28, 2017

Review comment responded on Nov 30, 2017

Dear Joe, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! We apologize for any inconveniences caused during your recent stay. We recently acquired this hotel, barely two weeks ago on 15th Nov, incidentally after your stay with us, and will be doing a major makeover in the near future. We hope you will visit us again and we will do our best to make your stay more comfortable and enjoyable. Sincerely, Ray Banerji General Manager Comfort Inn

3

ok stay..

Everyone

The staff were very helpful and friendly throughout the stay, and all of my booking information was already on file from Orbitz, which made check-in a breeze. I had a problem with my room key upon check-in, and the lady at the front counter took care of it right away. The room unfortunately smelled like smoke as soon as I opened the door. Having windows that directly opened to the outdoors was nice for helping to air out the room and keep fresh air circulating. The pool staying open until midnight for adults was nice. Unfortunately it was closed for maintenance when I got back to the hotel at 11pm Saturday night, and still wasn't open the next day when I checked out. That was disappointing, as the pool and its hours was a main reason I chose this particular hotel. Friday night from 10pm until past midnight there were screaming kids running and stomping through the halls after they were kicked out of the pool for adult swim time. The Wi-Fi signal was spotty in my room (at the farthest end of the building on the top floor), and I received a small refund to cover the data overage I experienced due to Wi-Fi disconnecting multiple times. That gesture was greatly appreciated. Otherwise it was an enjoyable stay, and there were plenty of restaurants, gas stations, etc all within walking distance from the hotel.

By , from Milwaukee, WI on Jul 24, 2017

3

ok for the money

Everyone

The pillow case and sheet on one the beds in our double bed room was mold stained. However I didn't realize it until I slept on it because we got in so late. I went right to sleep. Otherwise it was ok.

By , from G on Jul 9, 2017

Review comment responded on Jul 14, 2017

Thank you completing a review. I have addressed this with the management team to ensure we have addressed any issues now or in the future. Dee Kuhlemeier General Manager

3

grandpa bloyce

Everyone

Close to the Interstate. Staff were all very friendly and professional.

By on Jun 27, 2017

3

a bit worn

Everyone

Hotel could use a bit of improvement in cleanliness and maintenance, although the room was better than the public spaces.

By on May 22, 2017

Review comment responded on May 26, 2017

Thank you for taking the time to give us your feedback. On behalf of our entire team I would like to apologize for failing to meet your expectations. We use all feedback to help our staff to prepare a better stay for future guests. We hope you would give us another chance on your next trip to Rockford. Thank you again,

2

hotel needs to be renovated.

Everyone

By , from Wauconda, IL on Oct 23, 2016

Review comment responded on Nov 1, 2016

Thank you for writing a review. We apologize that you did not enjoy your stay and we will definitely share your comment with the team to make improvements. If you would like to discuss further, please feel free to contact us.

4
Everyone

Staff was friendly room was clean. Curtains were showing wear

By on Apr 19, 2016

Review comment responded on May 25, 2016

Thank you for your comments about the hotel and staff, we will be taking care of the curtains very soon but thank you for pointing them out!! Marcus Lipsey General Manager

5

nice area, close to everything

Everyone

we had a very professional and helpful desk clerk. his name is Doug. He was very helpful to us informing us about the area . I would refer friends and family to Baymont without reservation.

By , from florida on Apr 3, 2016

Review comment responded on May 25, 2016

Thank you so much for your comments we do appreciate them!!! Marcus Lipsey General Manager

4

halfway point for wisconsin trip

Couples

The Hotel was nice like we where back in the 1970's it had a couch fridge and microwave very large bed. All for a Great price. Loved it!

By on Apr 6, 2015

3

visit family

Families

Overall good experience - except for the room card key. We tried 4 times and had to go to the front desk 3 times and the key did not work. We switched rooms and then the next day it happened 1 more time. Other than that the staff were polite, the breakfast was good and the room was comfortable.

By on Nov 24, 2014