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Xtudio Comfort Hotel by Xperience Hotels

3.0 out of 5.0

Recent guest reviews

Right on 5th Ave. in the heart of Playa, great place to stay. Great Staff, helpful and informative. Accomodations were quiet, even though it over looks 5th Ave. Comfy beds, spacious bathroom, well stocked.

My husband and I booked the hotel months in advance. In order to get the least expensive rate, we chose the option to pre-pay. When we checked in, we paid for the entire week up front. The second night of our stay, I received news that my father had passed away. Obviously, we needed to return to the U.S. as soon as possible. The next morning we explained the situation to the front desk clerk, and he indicated it would not be possible to issue a refund. As we were checking out, we were met with the manager, Claudia. She didn't exactly say "no refund," but she wasn't encouraging. She said we would hear from them and we have not. I understand that we committed to staying for the week, but there ought to be some flexibility with that rule. We not only had to forgo a long-planned and much-needed vacation, but we also had to pay for a hotel room we didn't even use. Bad business practice!

Great customer service by the receptionists, we arrived earlier than check in and the cleaning crew made sure she had a room for us while we were doing an early check in. Nice room, beautiful view to La 5ta Avenida. No complains at all. Definitely will go back to the hotel.

The staff is awesome and made our stay great! The rooms are clean and you have everything what you need with the small kitchen. It was just a bit loud at night because of another bar next to our apartment. But the hotel directly arrange another quiet room for us!

The hotel is very clean, the rooms are bug with lots of space and the service is amazing! The only disadvantage is that breakfast is in another hotel and block from there. Besides that de definitely worth it!

The hotel room is very nice. Worth the price. My mobile was stolen in the Guacamundo hostel so I changed to here the same night and male reception was very helpful. I used laptop there to book my ticket and he reminded morning shift reception to wake me up in the morning since I did not have alarm. Thank you so much. It was shamed that I had to leave unplanned. If I have a chance to go back, I definitely stay in here.

Amazing staff, beautiful place...i definitely recommend it! Rubí.. #1 in the WORLD! always keep that girl, thanks for everything that you did for us. you need to improve the breakfast but its ok. We´ll be back very soon.

Right on 5th Avenue and a clean room at a great price with breakfast included. I would stay here again, because it is close to all the attractions of downtown Playa. It is also close to the ferry to Cozumel and the Bus Station to Cancun, the airport and other destinations.

I stayed at this hotel for one night until my friend joined me so we could head to our resort. The room was very clean and the staff was very helpful. There's no elevator, so they lugged my suitcases up the stairs and watched my friend's suitcases the next morning while we went to breakfast. The staff recommended a great restaurant for dinner that was tasty and reasonably priced and the breakfast included in the morning was tasty and filling; not just a croissant and some fruit. The hotel is right on 5th Avenue, so it does get a little noisy, but what do you expect when you're in the heart of the action? It actually wasn't that loud (my room was right next to the bar nextdoor) and I was able to sleep. If noise is an issue, just put in some ear plugs. The bathroom was a little small BUT the perk is that you can easily rest your head on the wall if you've had to much to drink . The mattress was quite hard and I had a spring sticking into my back most of the night...but it was still good value for the money and I'd recommend this hotel to anyone who wants a reasonably priced, clean hotel in the middle of the action.

The hotel is great the staff is awesome the rooms always clean and they have also good laundry service. Ana. Ambar is so kind and nice , it was lovley. The breakfast was very good we enjoyed so much... If you searching for hotel with good price and good vibes that the hotel for you.

5ta Avenida, No. 156 Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Rooftop terrace
  • 24-hour front desk

Located in Centro within a 5-minute walk of Yucatek Divers, Xtudio Comfort Hotel by Xperience Hotels is within a 15-minute stroll of Playa del Carmen Maritime Terminal. This 10-room, 3-star aparthotel welcomes guests with in-room amenities like refrigerators, microwaves, and coffee makers. Central Square and Nuestra Senora del Carmen Catholic Church are a short walk away.


The 10 apartments are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. TVs come with cable channels, and free WiFi keeps guests connected. Free bottled water, ceiling fans, and safes are other standard amenities.

Property features

A rooftop terrace and free WiFi in public areas are featured at Xtudio Comfort Hotel by Xperience Hotels. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and tours/tickets.

Reviews from Trip Advisor

Trip Advisor aggregated rating

88.0% of guests recommend this hotel

Total of 286 reviews