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The Palm at Playa places you within a 5-minute walk of Central Square and Nuestra Senora del Carmen Catholic Church. This 69-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, free self parking, and a fitness center. Centrally located in Playa del Carmen, the hotel is also a short walk from Yucatek Divers and Quinta Alegria.


Free cooked-to-order breakfast is served each morning from 7 AM to 11 AM. Enjoy dining at the hotel's 2 onsite restaurants: Sabor a Mar specializes in seafood and serves breakfast, lunch, and dinner; Love Restaurant offers relaxing ocean views. Savor a meal from the comfort of your room with room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception.


The 69 rooms are individually decorated and have an array of amenities, including iPod docks, coffee makers, and free bottled water. Guests can expect to find LCD TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Ceiling fans, laptop-compatible safes, and phones are also available.

Property features

At The Palm at Playa, guests enjoy an outdoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with an airport shuttle (available on request) for USD 150 per room roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only hotel include a rooftop terrace, free WiFi in public areas, and a meeting room.


  • Free cooked-to-order breakfast
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Hotel Amenities

Hotel Amenities

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at The Palm at Playa like an outdoor pool, a spa tub, and a fitness center.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A swim-up bar is on site where guests can unwind with a drink. Public areas are equipped with complimentary high-speed wireless Internet access. This beach hotel also offers a rooftop terrace and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis.

  • Concierge services 
  • Total number of rooms - 69 
  • Number of floors - 3 
  • Number of buildings/towers - 3 
  • Airport transportation (surcharge) 
  • Spa tub 
  • Garden 
  • Free breakfast 
  • Coffee shop or café 
  • Spa services on site 
  • Direct access to private beach 
  • Pool sun loungers 
  • Conference space size (meters) - 100 
  • Pool umbrellas 
  • Year Built 2012 
  • Area shuttle (surcharge) 
  • Conference space size (feet) - 1076 
  • Spa treatment room(s) 
  • 24-hour front desk 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Fitness facilities 
  • Ferry terminal shuttle (surcharge) 
  • Tours/ticket assistance 
  • Free WiFi 
  • Laundry facilities 
  • One meeting room 
  • Multilingual staff 
  • Parking (limited spaces) 
  • Rooftop terrace 
  • Poolside bar 
  • Porter/bellhop 
  • Luggage storage 
  • Free grocery shopping service 
  • Beach towels 
  • Free self parking 
  • Free reception 
  • Number of restaurants - 2 
  • Beach umbrellas 
  • Beach sun loungers 
  • Outdoor pool 
  • Swim-up bar 
  • Wedding services 


Available in some public areas: Free WiFi


Free self parking, Parking (limited spaces)

Room Amenities

The Palm at Playa offers 69 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. LCD televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Partially open bathroom 
  • Room service (limited hours) 
  • Hypo-allergenic bedding available 
  • Ceiling fan 
  • Hair dryer 
  • Premium bedding 
  • Connecting/adjoining rooms available 
  • Air conditioning 
  • In-room climate control (air conditioning) 
  • Access via exterior corridors 
  • Phone 
  • Coffee/tea maker 
  • Free bottled water 
  • Daily housekeeping 
  • Free toiletries 
  • In-room massage available 
  • Shower only 
  • Rainfall showerhead 
  • Iron/ironing board 
  • In-room safe (laptop compatible) 
  • Cable TV service 
  • Blackout drapes/curtains 
  • iPod docking station 
  • Down comforter 
  • Individually furnished 
  • Individually decorated 
  • LCD TV 

Where to Eat

A complimentary cooked-to-order breakfast is served each morning between 7 AM and 11 AM. A complimentary manager's reception is offered each day.

Sabor a Mar - This restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Love Restaurant - This poolside restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Roof Club - This rooftop bar is located by the pool. Happy hour is offered.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Things to Do

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Skydiving nearby 
  • Ecotours nearby 
  • Bicycle rentals on site 
  • Yoga classes/instruction on site 
  • Beach yoga on site 

Spa Services

  • Number of treatment rooms 2 
  • Couples treatment rooms 
  • Deep tissue massage 
  • Swedish massage 
  • Prenatal massage 
  • Reflexology 
  • Sports massage 
  • Body scrubs 
  • Aromatherapy treatments 
  • Massages 
  • Body treatments 
  • Facial treatments 


To make special requests for accessibility needs, please note them at check-out when you book your room.

Hotel Policies


Check-in time starts at 3 PM

Check-in time ends at 11:30 PM

Special check-in instructions:

Airport shuttle service is available on request. Contact the property in advance to make arrangements.


Check-out time is noon

Payment types


  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

No rollaway/extra beds available

Minimum guest age is 14

Caters to adults only

No cribs (infant beds) available

No pets or service animals allowed

Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time. For more details, please contact the office using the information on the reservation confirmation received after booking.


You'll be asked to pay the following charges at the hotel:
  • Resort fee: USD 5.00 per accommodation, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: USD 150 per room (roundtrip)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

We should mention

This property offers transfers from the ferry terminal and airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Guests under 14 years old are not permitted at this adults-only property. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

Buy One Massage Get the Second Free

Book a stay in any room or rate category for travel now-June 30, 2016 and September 1-October 31, 2016, and receive 1 massage service free when you purchase a massage service at the hotel spa.

Full details at check-in. Discount is not applicable to single service. Spa discount details provided at check-in. Spa appointment may be required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Not applicable for Spa products. Other restrictions and blackout dates may apply.

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