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The Palm at Playa

4.0 out of 5.0

Recent guest reviews

Great place to stay at. This clean hotel is located in the heart of playa del carmen. Only a few blocks away from the beach and stores/nite life. Breakfast was complimentary and it tasted amazing. Roof top pool is super cool. Everyone mingles while drinking poolside No corners cut when it came to customer service. I will be coming back for sure.

This was a great place to stay. The entire staff was very friendly and professional.

Close to everything Nice room Big shower Good breakfast included

The staff of this hotel are great from top to bottom! The front desk staff is welcoming and warm, including everything you need to know about the hotel and area. The rooms are spacious (suite), clean, and appropriately stocked. The restaurant staff is really amazing and the food is goooood! The rooftop bar is no exception and the pool area is clean, spacious, and provides some great views of the city, beach, and the amazing full wall mural across the street. They even provide electric bike rentals ($6 USD/ hour; $26 USD/ day) right from the front desk. We also utlized the Collectivo (public bus) to/from Tulum/ Akumel from the affordable cost of $2.25 USD/ ride/person (each way). All and all, a great experience and hotel!

I been going to Mexico for over 20 years we wanted to get away from the big hotel chains this hotel is quiet clean one block from the beach and one is the nicest hotels that we've ever stayed at you cannot beat the price the staff could not do enough for you the free breakfast is phenomenal and it's close to all the restaurants on the main strip and the rooftop pool is phenomenal this place is a five star hotel

The staff was awesome everybody really seemed to want to make you feel welcome. It was our birthdays and they decorated our room that was an extra special touch. Nancy The Concerige helped with a transportation promblem .Awesome breakfast.

The pool was amazing as was the poolside service! Excellent food, cold drinks, and a really nice room. Breakfast and the waitstaff were also top notch. We will be back without a doubt!

Great location right in the middle of the older village or town district! Ideally situated to walk both north and south in order to discover new developments for restaurants, clubs and retail attractions, situated along the avenues and alleys. Adult-only boutique hotel with great amenities, excellent staff and service from top-to-bottom, who go out of their way to open their culture and community to travelers and visitors.

Very impressive hotel with excellent facilities. Attentive and friendly staff.

Friendly staff, breakfast is amazing not your typical hotel breakfast. And the rooms are perfect

I was traveling alone and the people were all so friendly and accommodating. It helped my trip more enjoyable. Sandra the travel consultant was the best.Great pool.Good food.Grilled Octopus yummm

This was probably one of the nicest hotels I've stayed at, but it was very loud from the bars/clubs close by. This was every night and late into the early morning.

Very clean facility. We were pleasantly surprised. The room was spacious with a large double shower and a large comfy bed. The staff was extremely helpful and friendly. The travel and tour associate, Sandy, was just wonderful. Just can't say enough about the staff. The roof top pool, bar and sun bathing area were also nice and well staffed. The breakfast provided was certainly adequate, but a little more variety would be wonderful. If you are into clubbing, about a half dozen clubs are only two blocks or less away.

loved the contemporary style and size of room booked. truly felt like a vacation. will return and recommend.

Hotel exceeded expectations and was wonderful to stay at. Amenities were top notch and rooms clean and comfortable

Hotel and staff was fantastic. Ask for a room away from street area as it is EXTREMELY NOISY. Hotel upgraded us to a suite for free!!! Definately stay there again when going to PDC

GREAT LOCATION Very nice pool The staff is very helpfull

The hotel has a very good location and its kind of new. so its ok. It has a cool rooftop with a pool and music. The staff its kind of slow but in playa del carmen mostly are.

One of my best vacations- staff there was very friendly and helpful, the pool on the rooftop was really relaxing. Thank you!

The rooms were very modern and spacious. Definitely ask for a room along the interior of the hotel because there is a loud karaoke bar across the street from the front-facing rooms. Also, the bathroom/shower walls are made of glass, so the rooms are definitely geared towards couples.

Room options

Palm Room

King 1 | Sleeps 2

Deluxe Room, 1 Bedroom

King 1 | Full 1 | Sleeps 3

Deluxe Room, 2 Bedrooms

King 2 | King 1 | Sleeps 5

Guest reviews for The Palm at Playa

Everyone (11) Couples (18) Friends (4)
5
Everyone

Great place to stay at. This clean hotel is located in the heart of playa del carmen. Only a few blocks away from the beach and stores/nite life. Breakfast was complimentary and it tasted amazing. Roof top pool is super cool. Everyone mingles while drinking poolside No corners cut when it came to customer service. I will be coming back for sure.

By , from elmsford ny on Aug 9, 2017

5

walking distance to the beach

Everyone

This was a great place to stay. The entire staff was very friendly and professional.

By , from Alaska on Jul 2, 2017

Review comment responded on Jul 8, 2017

Thank you for your opinion and give to us your trust in our services and products, that is the most important to us. Come back soon Regards

4

great location nice boutique hotel

Everyone

Close to everything Nice room Big shower Good breakfast included

By on Apr 3, 2017

5

friendly, affordable, clean, great location in pdc

Everyone

The staff of this hotel are great from top to bottom! The front desk staff is welcoming and warm, including everything you need to know about the hotel and area. The rooms are spacious (suite), clean, and appropriately stocked. The restaurant staff is really amazing and the food is goooood! The rooftop bar is no exception and the pool area is clean, spacious, and provides some great views of the city, beach, and the amazing full wall mural across the street. They even provide electric bike rentals ($6 USD/ hour; $26 USD/ day) right from the front desk. We also utlized the Collectivo (public bus) to/from Tulum/ Akumel from the affordable cost of $2.25 USD/ ride/person (each way). All and all, a great experience and hotel!

By , from Denver, CO on Feb 17, 2017

5

very nice hotel one block from the beach

Everyone

I been going to Mexico for over 20 years we wanted to get away from the big hotel chains this hotel is quiet clean one block from the beach and one is the nicest hotels that we've ever stayed at you cannot beat the price the staff could not do enough for you the free breakfast is phenomenal and it's close to all the restaurants on the main strip and the rooftop pool is phenomenal this place is a five star hotel

By on Feb 14, 2017

5

awesome

Everyone

The staff was awesome everybody really seemed to want to make you feel welcome. It was our birthdays and they decorated our room that was an extra special touch. Nancy The Concerige helped with a transportation promblem .Awesome breakfast.

By , from Denver on Dec 9, 2016

5

great location and great hotel!

Everyone

The pool was amazing as was the poolside service! Excellent food, cold drinks, and a really nice room. Breakfast and the waitstaff were also top notch. We will be back without a doubt!

By , from R on Nov 23, 2016

5

tremendous values in all respects!

Couples

Great location right in the middle of the older village or town district! Ideally situated to walk both north and south in order to discover new developments for restaurants, clubs and retail attractions, situated along the avenues and alleys. Adult-only boutique hotel with great amenities, excellent staff and service from top-to-bottom, who go out of their way to open their culture and community to travelers and visitors.

By , from Grand Cayman, Cayman Islands on Oct 17, 2016

5

nice hotel close to the beach

Couples

Very impressive hotel with excellent facilities. Attentive and friendly staff.

By on Oct 3, 2016

5

perfection

Everyone

Friendly staff, breakfast is amazing not your typical hotel breakfast. And the rooms are perfect

By on Jul 27, 2016