Aruma Hotel

Hotel in Playa del Carmen, steps from Quinta Avenida

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Where to?

Dates

July 2025

August 2025

Standard Double Room, 2 Double Beds | Desk, laptop workspace, blackout drapes, free WiFi

Overview
Rooms
Location
Policies

Good

Popular amenities

Housekeeping
Air conditioning
Free WiFi

Explore the area

Av 10 No. 2 entre 10 y 10 Bis, Col Centro, Playa del Carmen, QROO, 77710

Quinta Avenida
‪1 min walk‬
Playa del Carmen Main Beach
‪3 min walk‬
Playa del Carmen Maritime Terminal
‪13 min walk‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

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Room options

Standard Room, 1 King Bed

65 sq ft
Sleeps 2
1 King Bed

Standard Double Room, 2 Double Beds

Good

65 sq ft
Sleeps 4
2 Double Beds

About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Aruma Hotel is adjacent to Quinta Avenida and within a 10-minute walk of other popular attractions like Playa del Carmen Main Beach. This 23-room, 3.5-star hotel welcomes guests with conveniences like free in-room WiFi and a terrace.

What's nearby

Quinta Avenida - 1 min walk - 0.0 miles
Playa del Carmen Main Beach - 3 min walk - 0.2 miles
Central Square - 3 min walk - 0.2 miles
Mamitas Beach - 8 min walk - 0.5 miles
Playa del Carmen Maritime Terminal - 13 min walk - 0.7 miles

Getting around

Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

‪Ilios restaurant - ‬1 min walk
‪Clandestino - ‬1 min walk
‪Tequila Barrel - ‬2 min walk
‪La Famiglia - ‬1 min walk
‪El Ranchito By Playa del Carmen - ‬1 min walk

About this property

Aruma Hotel

Hotel in Playa del Carmen, steps from Quinta Avenida

At Aruma Hotel, guests have access to free WiFi in public areas and a terrace. Staff members are on hand to provide tour or ticket assistance and luggage storage.

32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Desks, free toiletries, and wardrobes or closets are also standard. Change of towels is available on request.

Languages

English, Spanish

Similar properties

Pool
Free WiFi
Air conditioning
Laundry

$18 nightly

Jul 4 - Jul 5

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

No onsite parking available

Conveniences

Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Housekeeping (daily)
Tour and ticket assistance

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only
Well-lit path to entrance

1 building
3 floors
Built in 2002
Smoking not allowed

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

32-inch TV with cable channels

Access via exterior corridors
Air conditioning
Desk
Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out fee: MXN 200

Special check-in instructions

There is no front desk at this property

The check-in location differs from the property location; go to: [10 Av Norte 215, Playa del Carmen, (Hotel Hacienda María Bonita)]

The host will greet guests on arrival

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Host will greet you

Pets

Service animals exempt from fees

Children and extra beds

Children stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out fee: MXN 200

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3 PM—-6:00 PM
Check-out: noon
Minimum check-in age: 18

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
No parking is available onsite.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Registered guests are the only ones allowed in guestrooms.
There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Maya Playa del Carmen

Sasha Hotel Playa del Carmen

Sasha Playa del Carmen

Sasha Hotel Riviera Maya/Playa Del Carmen, Mexico

Aruma Hotel Hotel

Aruma Hotel Playa del Carmen

Aruma Hotel Hotel Playa del Carmen

Frequently asked questions

Are free cancellation options available at Aruma Hotel?

Aruma Hotel provides free cancellation on select room rates. To learn more, review the cancellation policy on our site.

What's there to see around Aruma Hotel?

This hotel is situated in Downtown Playa del Carmen within a 10-minute walk of Playa del Carmen Main Beach and Quinta Avenida. You'll also find Mamitas Beach and Playacar Beach less than a mile away.

Is parking available on site at Aruma Hotel?

No, this hotel doesn't offer parking.

Does Aruma Hotel have a casino?

No, Aruma Hotel doesn't have a casino.

Will I find an indoor pool at Aruma Hotel?

No, there is no indoor pool at this hotel.

Is Aruma Hotel a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a terrace plus some guestrooms include minibars and pool views.

Are there hot tubs at Aruma Hotel?

No, this hotel doesn't have a spa tub.

Does Aruma Hotel feature a restaurant that includes a breakfast menu?

No, Aruma Hotel doesn't have a restaurant that serves breakfast.

Will Aruma Hotel allow pets to stay free of charge?

No, pets aren't allowed at Aruma Hotel though service animals are welcome.

Are there connecting rooms at Aruma Hotel?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Aruma Hotel?

The closest major airport to Aruma Hotel is Cozumel Intl. Airport (CZM), which is 22.2 mi away (256 minutes by car).

Can I book a room with a balcony at Aruma Hotel?

Yes, some guestrooms at Aruma Hotel offer a balcony and may feature pool views.

Aruma Hotel Reviews

7.6

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

10/10 Excellent

Nestor

Apr 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Mar 2025

4/10 Poor

Kenecia

Apr 2, 2025

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2025

2/10 Terrible

Inja

Traveled with group

Mar 6, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

no staff at the property and widow was not locked. I feel dangerous. do not stay this property. this building need to be reorganization.

Stayed 1 night in Mar 2025

6/10 Okay

James Al

Traveled with group

Feb 26, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

No hot water in the shower and you need to flush the toilet bowl multiple times. But the staff are friendly

Stayed 5 nights in Feb 2025

4/10 Poor

Verified traveler

Feb 21, 2025

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing

Terrible smell in room. Very noisy. Much of the room is either falling apart or in need of an update. Very disappointing

Stayed 1 night in Feb 2025

10/10 Excellent

Danijel, CALGARY

Jan 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jan 2025

2/10 Terrible

Maria

Jan 3, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

It was not like the pictures. The bathroom made noise all night long. It was not a good experience.

Stayed 3 nights in Dec 2024

2/10 Terrible

XXX

Nov 15, 2024

Disliked: Staff & service, property conditions & facilities

Stayed 1 night in Nov 2024

10/10 Excellent

Briana Nicole

Apr 28, 2024

Liked: Cleanliness, property conditions & facilities

Stayed 2 nights in Apr 2024

2/10 Terrible

Mercedes

Apr 14, 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Arriving at the check-in of this hotel I could feel a strong stench of sewage from the lobby inside. Much worse, there is no elevator, and therefore the lobby is very dirty. Thinking times before booking will make your vacation a nightmare.

Stayed 7 nights in Apr 2024

10/10 Excellent

Robert

Apr 8, 2024

Stayed 1 night in Apr 2024

2/10 Terrible

Johanna, Faribault

Mar 8, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

It was the most horrible place I have been.

Stayed 3 nights in Mar 2024

4/10 Poor

Jordan

Feb 22, 2024

Disliked: Cleanliness, amenities, property conditions & facilities

The code to the door lock malfunctioned multiple times. They didn’t have extra towels to supply when needed. If you just a place to sleep close to 5th street and the beach this is good for that.

Stayed 7 nights in Feb 2024

6/10 Okay

Eugene

Jan 16, 2024

Liked: Cleanliness

Very loud music until about 4:30 a.m. I mean VERY loud and I was on the 3rd floor. If you can look (or hear) past that its ok.

Stayed 1 night in Jan 2024

6/10 Okay

Ian

Nov 29, 2023

Liked: Staff & service

Disliked: Property conditions & facilities

Stayed 1 night in Nov 2023

8/10 Good

Alejandro

Nov 24, 2023

Liked: Cleanliness, staff & service, amenities

I liked the localization, I didnt enjoy the beach club. I liked the pool, I didnt like the TV was blocked. I liked the food in another hotel, I dint like that it was mandatory to pay for it. I liked the room but the hotel needs general maintenance. Thank you.

Stayed 2 nights in Nov 2023

2/10 Terrible

Owen, Montreal

Traveled with group, Traveled with partner

Mar 1, 2023

Disliked: Cleanliness, property conditions & facilities

The staff tried to be helpful after asking a few times to be moved. The smell in the first two rooms they put us in was so horrible I slept on the balcony the first night cause the smell was nauseating that was coming from the sewer pipe in the bathroom. Very noisy in the front. They put us in a room in the back and ithe smell wasn't as bad and it was quieter. Breakfast was good and served buffet style.

Stayed 2 nights in Feb 2023

6/10 Okay

Kathryn

Traveled with group

Nov 11, 2022

Liked: Staff & service, amenities

Disliked: Property conditions & facilities

Great staff! Clean rooms but there was a lot of mold on the property, but not in the room. The sliding glass door to the balcony didn’t lock and it was a shared balcony! My friends room had no blanket.

Stayed 1 night in Nov 2022

6/10 Okay

Benett

Nov 10, 2022

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

Pros: generally nice, great location, friendly staff, rooftop is great Cons: they hit me with a mandatory fee in person for breakfast and beach club entry. They didn't have change. Low water pressure in the bathroom. No one came to clean my room while I was there.

10/10 Excellent

Matt

May 1, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great small hotel

Stayed 1 night in Apr 2022

4/10 Poor

Verified traveler

Business traveler

Apr 23, 2022

Disliked: Cleanliness, staff & service, property conditions & facilities

Shower wasnr working properly at night i woke up 3 times because of noise you can hear people on the stairs i give them 2 stars couple years ago i stayed there it was much better condition i had to chane room twice to fond descent room one balcony lock was broken amother time safe didnt lock i give them 2 star

Stayed 2 nights in Apr 2022

2/10 Terrible

Michael

Apr 21, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Apr 2022

4/10 Poor

Caitlin

Traveled with group

Jan 6, 2022

Disliked: Cleanliness, property conditions & facilities

I booked 2 rooms 2 weeks in advance only to show up and have them say they overbooked and gave away one room. Upon seeing the room there was mold growing on the bathroom ceiling and around the AC unit.

Stayed 1 night in Jan 2022

6/10 Okay

Valeri

Traveled with partner

Dec 19, 2021

Liked: Staff & service

It is good place to stay on the budget. It is outdated and our room smelled old. No elevator in the hotel. Convenient location close to the beach and 5th Ave

Stayed 2 nights in Dec 2021

4/10 Poor

Mayllet

Traveled with family

Dec 15, 2021

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Book it only if u don't have another option

I stayed at this hotel for 2 nights. The first night, we had to change rooms because the AC was spitting a large amount of water and ice at a plug on the wall. We had a mini swimming pool when we entered to the room. The shower curtain in this room was the cheapest curtain you can imagine. The some of the hooks were missing, so it was very trashy and ghetto specially with the price we paid. Also this hotel had internet issues, so they didn't have internet for my 2 days. I was lucky to have data in my phone. The 2nd room we stayed, was better looking but still too much $ for what we got. There are better and prettier hotels in playa for the same or less money. We had another family (we were 2 adults with out moms) coming up to playa, so we left the hotel and we booked a different one bc I knew it wasn't the best and the non Internet was a big problem. The girls at the reception were nice and always trying to help. I never saw a room like the one they show at these pictures. It is like 2 diff hotels

Stayed 2 nights in Nov 2021