The food quality was poor. Both in the Specialty restaurant
Food was not very good for the price and the drinks are mostly water.
Food was mediocre and so was the service. We have stayed at much nicer. This resort is kind of boring and I would say geared towards people 60 we felt a little out of place. There were some families with kids but it was mostly older people.
The property itself was beautiful and very well kept. Someone was always cleaning - someone’s to the point where it was actually a tad annoying (like I was followed with a mop during poolside lunch once because my shoes were still wet from the pool). The property was nicely decorated for the holidays and the entertainment works so hard to try and get everyone involved. The beach itself is very beautiful, but starts to get dirty by 1:00 with garbage in the sand and the water. They must have people cleaning it because it’s pristine again in the morning. On the beach you have annoying people asking to do your hair or sell you something every two minutes - I wish the property would control that more, but I’m pretty sure it’s a public beach, technically. There is always someone ready to take your drink order whether you’re by the pool or by the beach - excellent service. I don’t drink much, but for the ones I had, they were very good. The pools are pristine clean. The rooms were also extremely clean, but you apparently have to ask for your minibar to be restocked - it’s not automatic. (They come fast through the app.) There’s no much at this hotel besides the pool and beach. Having stayed at other Rius before, I was disappointed with how boring this place was. The only shopping is the rip-you-off pharmacy in the parking lot. The food SUCKED. I mean really bad. Not one decent taco or avocado in Mexico was disappointing. The meat was tough and gamey, they put some awful sauces.
Great place, very clean. Please step up on the food quality
At first I thought it would be a lot of walking but it was an amazing resort. The staff was great and everything lovely!
Amazing resort: very clean, modern, compact, great buffet, the only thing missing is TIKIs(umbrellas) on the beach
The experience from start to finish was great. Amazing service as well as entertainment options and food selection.
Beautiful resort! Wonderful service, beautiful area and beach.
Very clean and beautiful place with great beach. Friendly stuff.
Really nice for a relaxing vacations. Super clean and really good staff.
This was the 3rd different property we've stayed at in Playa Del Carmen. No pushy timeshare membership sales, no reservations for dining. Great, spacious beach and the only place I've stayed in since covid that cleaned the room every day.
I loved that it was in a safe neighborhood and there was little stores nearby that was walkable
Beach was perfect, pools nice, dining amazing and entertainment was good.
Amazing staff
Very clean and well kept. Lots of entertainment but the food quality was not as good.
Located in Playacar, Riu Palace Riviera Maya - All Inclusive is adjacent to Playacar Golf Club and within a mile (2 km) of other popular sights like Quinta Avenida. This 460-room, 4-star property has 6 restaurants along with conveniences like a full-service spa and an outdoor pool.
Start your day off right with a free buffet breakfast, served each morning from 7 AM to 11:00 AM. Enjoy dining at Don Rafael, one of 6 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include dryers, balconies, and sitting areas. Housekeeping is available on request.
At Riu Palace Riviera Maya - All Inclusive, guests enjoy a full-service spa, a nightclub, and an outdoor pool. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
The food quality was poor. Both in the Specialty restaurant
Food was not very good for the price and the drinks are mostly water.
Dear John,Thank you very much for writing this detailed review. We appreciate you taking your time to express your opinion, it helps us when implementing the right improvements.We are sorry to learn that you were not fully satisfied with the All-Inclusive program and the food and drinks included in it. We always try to offer a wide variation variety in order to cater to every guests taste. Nevertheless, we will forward your feedback to our Food & Beverage manager.Best Regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager
Food was mediocre and so was the service. We have stayed at much nicer. This resort is kind of boring and I would say geared towards people 60 we felt a little out of place. There were some families with kids but it was mostly older people.
Dear Mónica,We are very grateful to you for staying with us.Nonetheless, we regret to learn that your experience did not meet your expectations as our goal is to make your stay memorable. We will address your concerns with the appropriate members of our team for improvement and we hope to host you again in the future for a more positive experience.Best Regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager
The property itself was beautiful and very well kept. Someone was always cleaning - someone’s to the point where it was actually a tad annoying (like I was followed with a mop during poolside lunch once because my shoes were still wet from the pool). The property was nicely decorated for the holidays and the entertainment works so hard to try and get everyone involved. The beach itself is very beautiful, but starts to get dirty by 1:00 with garbage in the sand and the water. They must have people cleaning it because it’s pristine again in the morning. On the beach you have annoying people asking to do your hair or sell you something every two minutes - I wish the property would control that more, but I’m pretty sure it’s a public beach, technically. There is always someone ready to take your drink order whether you’re by the pool or by the beach - excellent service. I don’t drink much, but for the ones I had, they were very good. The pools are pristine clean. The rooms were also extremely clean, but you apparently have to ask for your minibar to be restocked - it’s not automatic. (They come fast through the app.) There’s no much at this hotel besides the pool and beach. Having stayed at other Rius before, I was disappointed with how boring this place was. The only shopping is the rip-you-off pharmacy in the parking lot. The food SUCKED. I mean really bad. Not one decent taco or avocado in Mexico was disappointing. The meat was tough and gamey, they put some awful sauces.
Dear Kristen Marie,Thank you for your sharing your review.We are very sorry to read that your stay was not perfect.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. We regret the wording used in your feedback to express your taste.Sincerely,Hotel Riu Palace Riviera MayaOnline Reputation Manager
Great place, very clean. Please step up on the food quality
Dear Rozalia,Thank you very much for your outstanding feedback.And we are very pleased to read that you enjoyed your well-deserved holiday.Thank you so much for choosing us.We wish you a fantastic 2024!Warmest Regards, Rozalia!Hotel Riu Palace Riviera MayaOnline Reputation Manager
At first I thought it would be a lot of walking but it was an amazing resort. The staff was great and everything lovely!
Dear Emina, Thank you very much for your great review and your wonderful words. It is our goal to pamper our guests from the bottom of our hearts and for this reason it makes us happy when this is perceived as you have done. We hope to welcome you back soon and wish you all the best until then.With best regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager
Amazing resort: very clean, modern, compact, great buffet, the only thing missing is TIKIs(umbrellas) on the beach
Dear Svetlana,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We appreciate you bringing these issues to our attention and will be sure to work to improve our services.We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Palace Riviera MayaOnline Reputation Manager
Dear Maryam,Thank you so much for your review!We are sorry you were not entirely satisfied with the restaurants food choices as we give great importance to meet all guests expectations. It is our hope to be able to welcome you back for a perfect stay.Best wishes, Hotel Riu Palace Riviera MayaOnline Reputation Manager