Riu Palace Riviera Maya All Inclusive
4.0 out of 5.0
4.4
out of 5
"Very good!"
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Recent guest reviews
Excellent time spent there. Had a lot of fun, ate too much, drank too much. Awesome time pent there
Overall the experience was great. There were a few things that could be improved. One sink was not working properly since the beginning to the end of my stay. All staff was very professional, especially waitresses and bartenders.
this was my 8th trip to this property. the staff, room, food is over the top. a 5 star at best. I also have enjoyed stays at other RIU resorts with the same results. Wonderful place to relax, enjoy yourself.
Everything was great from check in till check out. We will definitely be back everything was great.
Older hotel that needs renovation and upgrade all around, to make it the number one that it use to be. The workers are superb, they will do anything to make you feel welcome and comfortable and always with a smile. Mr Dominguez and Gustavo, at the buffet resturant theyi are a great asset for the entire hotel, very attentive to all your needs and always have a "yes sr" to all your needs with a great smile. For my bday they went above and beyond of regular service having the chef making a special shrimp dish and the most tender beef that I ever had not to mention that he took his time to decorate the table with balloons and confetti and beautiful cake . Just a nice place To celebrate your bday. Thank you guys, you are amazing!! I can't wait to return!
Second time staying there and would go back again in a heartbeat.
Visited from Brownsville, TX for 7 days in July - Hotel is very nice with a fabulous & safe location but it is the staff throughout that made the stay so great. From the front desk personnel, bartenders, restaurant personnel, to the people cleaning the rooms & raking the sand by the beach EVERYONE we came in contact with was pleasant, attentive, warm, and approached their tasks with a clear sense of pride. Like visiting anywhere, there were a few oddities such as electrical switches that had to be set in a particular sequence to allow the ceiling fan to work and a few quirkie minor "rule" type issues that are laughable but overall a wonderful experience.
This is our third visit in four years to the Riu Palace Riviera Maya. We have enjoyed every stay. The hotel is beautiful with very good all inclusive food options. Drinks are good for all inclusive, as well. The beach area is one of the best we have ever been to. There are plenty of chairs, the water is so clean and blue so getting in is perfect and walking it is enjoyably too. The staff at this hotel is exceptional. They work so hard to make your stay relaxing and carefree. The entertainment staff is fun and friendly. Some of the nightly shows are great and some not, but it's all part of the experience so give them a try. The Riu Palace Riviera Maya is nicely located. You walk out of it going either direction for something to do. One way you'll get to go to the other Rius for breakfast or lunch or shops down the street. There is a fun area for pictures too. If you go out the other direction you can walk or take a short cab ride where you will be on 5th Avenue for some great chain store or local shopping. One caveat to first timers is that some of the vendors will try to get you in to their shops by telling you they recognize you from the Riu Palace and they were your waiter last night, etc. They don't really recognize you they're just seeing your Riu wristband and using it to their advantage. :) The shops on 5th are fun and there are many dining options. Cons - Hotel needs to repair the large pool as many tiles are coming off. Tile floors in rooms get very slippery.
Had a good time but got ripped off from the Scuba Caribe station that is next to the pool of $224.00. This hotel used to be a lot more fun but not this time. And definitely ALOT MORE WHINY KIDS!! Next time I will look for an ADULTS ONLY hotel!!
This place has a very nice beach, and the staff is wonderful!! On the other hand it was mostly older couples and a lot of smokers (everywhere).
We love this place. We only had a problem with the flushing of the toilet and we were not at garden view. But the restaurants are amazing and there is plenty to do in the resort. I would come again :)
Our 3rd trip to RIU Palace Riveria Maya and this was best so far. Great food, drink and staff!!!
We went for our honeymoon and it was the best experience and service we have received. Buffet was the best coacktails. Over resort was fun an plus there activities kept us intact.
Faboulous spectacukar amazing attentive staff beautiful accomodations restaurants onsite no reservarions required recommend the steakhouse open air with views of the beach carribean lobster was delicious
My recent stay at the RIU in Riviera Maya was great!! The staff and their hospitality was above and beyond!! I only had a few things that were a little disappointing. First if anyone is handicap this is not the place to go, there is only one elevator in the whole hotel. There were only three floors but everything was only accessible by stairs., having asthma it took me numerous days to get used to the humidity which was very difficult getting up/down the stairs. Second, there are only two bathrooms in the common areas of the hotel. One at the front of the hotel, and one at the pool area of the hotel. Third, the hotel lobby which is usually the hub of a hotel is not on the main floor of the rest of the hotel. Lastly, the ocean is very rough in this particular spot so, although it is very close it is really not an ideal area to be swimming. The food, service, and hospitality was phenomenal!!
Toilot broke 4 times. Does not live upto Riu standards and definitely not for the price of $575/nt I paid.
Fell in love with this place and the staff. Food was good quality and lots of variety. Enjoyed just being poolside.
The staff are fantastic, you will not want for anything. Pools are gorgeous, and beach is clean and white.
Hotel increible, personal super predispuesto, siempre con una sonrisa y muy serviciales. Un ejemplo!
Pros: Staff was very friendly and accomadating. Food was good. Situated well with respect to the beach. Nice room. Cons: A lot of hotel sponsored drinking/drunkeness and partying during the day until late at night. Constant very very loud music as if you were at a college spring break party in Florida. We could not escape the bedlam. Not the place to go if you want a quiet peaceful restful experience.
Guest reviews for Riu Palace Riviera Maya All Inclusive
riu palace riviera maya
Everyone
Excellent time spent there. Had a lot of fun, ate too much, drank too much. Awesome time pent there
great hotel
Everyone
Overall the experience was great. There were a few things that could be improved. One sink was not working properly since the beginning to the end of my stay. All staff was very professional, especially waitresses and bartenders.
Everyone
this was my 8th trip to this property. the staff, room, food is over the top. a 5 star at best. I also have enjoyed stays at other RIU resorts with the same results. Wonderful place to relax, enjoy yourself.
overall
Everyone
Everything was great from check in till check out. We will definitely be back everything was great.
old hotel with excellent service staff
Everyone
Older hotel that needs renovation and upgrade all around, to make it the number one that it use to be. The workers are superb, they will do anything to make you feel welcome and comfortable and always with a smile. Mr Dominguez and Gustavo, at the buffet resturant theyi are a great asset for the entire hotel, very attentive to all your needs and always have a "yes sr" to all your needs with a great smile. For my bday they went above and beyond of regular service having the chef making a special shrimp dish and the most tender beef that I ever had not to mention that he took his time to decorate the table with balloons and confetti and beautiful cake . Just a nice place To celebrate your bday. Thank you guys, you are amazing!! I can't wait to return!
Everyone
Second time staying there and would go back again in a heartbeat.
fabulous, exotic, safe location - wonderful staff!
Everyone
Visited from Brownsville, TX for 7 days in July - Hotel is very nice with a fabulous & safe location but it is the staff throughout that made the stay so great. From the front desk personnel, bartenders, restaurant personnel, to the people cleaning the rooms & raking the sand by the beach EVERYONE we came in contact with was pleasant, attentive, warm, and approached their tasks with a clear sense of pride. Like visiting anywhere, there were a few oddities such as electrical switches that had to be set in a particular sequence to allow the ceiling fan to work and a few quirkie minor "rule" type issues that are laughable but overall a wonderful experience.
beautiful hotel with an exceptional beach!
Everyone
This is our third visit in four years to the Riu Palace Riviera Maya. We have enjoyed every stay. The hotel is beautiful with very good all inclusive food options. Drinks are good for all inclusive, as well. The beach area is one of the best we have ever been to. There are plenty of chairs, the water is so clean and blue so getting in is perfect and walking it is enjoyably too. The staff at this hotel is exceptional. They work so hard to make your stay relaxing and carefree. The entertainment staff is fun and friendly. Some of the nightly shows are great and some not, but it's all part of the experience so give them a try. The Riu Palace Riviera Maya is nicely located. You walk out of it going either direction for something to do. One way you'll get to go to the other Rius for breakfast or lunch or shops down the street. There is a fun area for pictures too. If you go out the other direction you can walk or take a short cab ride where you will be on 5th Avenue for some great chain store or local shopping. One caveat to first timers is that some of the vendors will try to get you in to their shops by telling you they recognize you from the Riu Palace and they were your waiter last night, etc. They don't really recognize you they're just seeing your Riu wristband and using it to their advantage. :) The shops on 5th are fun and there are many dining options. Cons - Hotel needs to repair the large pool as many tiles are coming off. Tile floors in rooms get very slippery.
nice hotel but to many kids.
Everyone
Had a good time but got ripped off from the Scuba Caribe station that is next to the pool of $224.00. This hotel used to be a lot more fun but not this time. And definitely ALOT MORE WHINY KIDS!! Next time I will look for an ADULTS ONLY hotel!!
nice place for older couples
Everyone
This place has a very nice beach, and the staff is wonderful!! On the other hand it was mostly older couples and a lot of smokers (everywhere).
