Hotel Riu Palace Riviera Maya - All Inclusive

4.0 star property
Family fun on the beach, with outdoor pool, near Playa del Carmen Maritime Terminal

Choose dates to view prices

Photo gallery for Hotel Riu Palace Riviera Maya - All Inclusive

Fountain
Lobby
Aerial view
Coffee shop
Outdoor pool, pool umbrellas, sun loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

View in a map
Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪5 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Suite

  • 710 sq ft
  • Sleeps 3

Suite Junior

10.0 out of 10
Exceptional
(1 review)
  • 376 sq ft
  • Sleeps 4

Suite Junior

  • 376 sq ft
  • Sleeps 4

Suite

  • 710 sq ft
  • Sleeps 3

Suite Junior with internal view

  • 376 sq ft
  • Sleeps 4

Junior Suite (M)

9.4 out of 10
Exceptional
(16 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (L)

9.6 out of 10
Exceptional
(4 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior, L)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

9.0 out of 10
Wonderful
(2 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Courtyard View (E)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (M)

10.0 out of 10
Exceptional
(4 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior B2C-US)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (B2C-US)

  • 721 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (U)

9.4 out of 10
Exceptional
(20 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (L)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite (M)

9.0 out of 10
Wonderful
(2 reviews)
  • 721 sq ft
  • Sleeps 3
  • 1 King Bed

Suite (L)

  • 721 sq ft
  • Sleeps 3
  • 1 King Bed

Suite (B2C-CA)

  • 721 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite (B2C-CA)

  • 337 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior | B2C-CA)

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Junior Suite, Ocean View (B2C-CA)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (C)

10.0 out of 10
Exceptional
(3 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

Suite (C)

  • 721 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite (Superior | C)

9.8 out of 10
Exceptional
(11 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (C)

8.8 out of 10
Excellent
(34 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (U)

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Superior | U)

10.0 out of 10
Exceptional
(2 reviews)
  • 377 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (C)

8.0 out of 10
Very good
(1 review)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Superior | C)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Superior | B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms (Superior | B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (L)

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Junior Suite (Superior - Elite Club, C)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, C)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite (Elite Club, C)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior - Elite Club, U)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, U)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Elite Club, U)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Elite Club, B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior - Elite Club, B2C-US)

  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior - Elite Club, B2C-CA)

  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms (M)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (Superior | M)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite Junior with Sea View

  • Sleeps 3

Suite Junior with Garden View

  • 376 sq ft
  • Sleeps 4

Junior Suite (U)

9.2 out of 10
Wonderful
(276 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior, U)

8.8 out of 10
Excellent
(58 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (U)

9.0 out of 10
Wonderful
(7 reviews)
  • 721 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Located in Playacar, Hotel Riu Palace Riviera Maya - All Inclusive is within a mile (2 km) of popular sights such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 460-room, 4-star property has 6 restaurants along with conveniences like a full-service spa and an outdoor pool.

What's nearby

  • Playacar Golf Club - 2 min walk - 0.1 miles
  • Playacar Beach - 5 min walk - 0.3 miles
  • Mayan Ruins of Playacar - 5 min walk - 0.3 miles
  • Quinta Avenida - 2 min drive - 1.1 miles
  • Playa del Carmen Maritime Terminal - 2 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬11 min walk
  • ‪Bar Arrecife - ‬15 min walk
  • ‪La Terraza - ‬11 min walk
  • ‪Turquesa - ‬7 min walk
  • ‪Restaurante Miramare - ‬15 min walk

About this property

Hotel Riu Palace Riviera Maya - All Inclusive

Family fun on the beach, with outdoor pool, near Playa del Carmen Maritime Terminal
At Hotel Riu Palace Riviera Maya - All Inclusive, guests enjoy a full-service spa, a nightclub, and an outdoor pool. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include dryers, balconies, and sitting areas. Housekeeping is available on request.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free covered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Agave
  • Don Rafael
  • Il Portico
  • Krystal
  • Yashima

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • TV in common areas
  • Windsurfing

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • No elevator

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • Renovated entire property - December 2019
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Dryer
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Riu Palace Riviera Maya
Maya Riviera All Inclusive
Riu Palace Maya
Riu Palace Riviera
Riu Palace Riviera Maya
Riu Palace Riviera Maya All Inclusive
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya Playa del Carmen
Riu Riviera
Riu Riviera Maya Palace
Riu Palace Riviera Maya All Inclusive All-inclusive property
Riu Riviera Maya Inclusive in

Frequently asked questions

Will I find all-inclusive rate plans at Hotel Riu Palace Riviera Maya - All Inclusive?

Hotel Riu Palace Riviera Maya - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and kayaking.

How much does it cost to stay at Hotel Riu Palace Riviera Maya - All Inclusive?

As of Dec 6, 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Palace Riviera Maya - All Inclusive on Dec 8, 2025 start from $364.36, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Hotel Riu Palace Riviera Maya - All Inclusive?

Hotel Riu Palace Riviera Maya - All Inclusive provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on our site.

What can I see within easy reach of Hotel Riu Palace Riviera Maya - All Inclusive?

This property is situated in Playacar, just steps from Playacar Golf Club, and within a 10-minute walk of Playacar Beach and Mayan Ruins of Playacar. You'll also find Playa del Carmen Main Beach and Quinta Avenida within a short drive.

Is parking available on site at Hotel Riu Palace Riviera Maya - All Inclusive?

Yes, covered self parking is offered for free at the all-inclusive property.

Is there a spa at Hotel Riu Palace Riviera Maya - All Inclusive?

Renova Spa is the property's spa and services include beach massages, body wraps, and reflexology.

Does Hotel Riu Palace Riviera Maya - All Inclusive feature a casino at the property?

No, Hotel Riu Palace Riviera Maya - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Palace Riviera Maya - All Inclusive?

No, this property doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What do couples enjoy most about Hotel Riu Palace Riviera Maya - All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including an outdoor pool, a poolside bar, and 6 restaurants.

Are there hot tubs at Hotel Riu Palace Riviera Maya - All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Hotel Riu Palace Riviera Maya - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Palace Riviera Maya - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Will Hotel Riu Palace Riviera Maya - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Palace Riviera Maya - All Inclusive.

Are there connecting rooms at Hotel Riu Palace Riviera Maya - All Inclusive?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

What is the closest airport to Hotel Riu Palace Riviera Maya - All Inclusive?

The closest major airport to Hotel Riu Palace Riviera Maya - All Inclusive is Cozumel Intl. Airport (CZM), which is 20.4 mi away (255 minutes by car).

Are there rooms with balconies that I can book at Hotel Riu Palace Riviera Maya - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Riviera Maya - All Inclusive comes with a balcony with some featuring sea or garden views.

Does Hotel Riu Palace Riviera Maya - All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Riu Palace Riviera Maya - All Inclusive.

Reviews

Hotel Riu Palace Riviera Maya - All Inclusive Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 1898 out of 2552 reviews
Rating 8 - Good. 404 out of 2552 reviews
Rating 6 - Okay. 138 out of 2552 reviews
Rating 4 - Poor. 53 out of 2552 reviews
Rating 2 - Terrible. 59 out of 2552 reviews

Reviews

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
Just perfect.
Stayed 4 nights in Oct 2025

10/10 Excellent

Zulema Milenka

Liked: Cleanliness, staff & service, property conditions & facilities
I liked and enjoyed my stay at the property.
Stayed 4 nights in Sep 2025

2/10 Terrible

Raymundo Antonio

Stayed 9 nights in Sep 2025

8/10 Good

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean facility, staff is very friendly and accommadating, food was excellent epecially in the buffet and the Italian restaurant
Stayed 5 nights in Sep 2025

10/10 Excellent

Shant Bakrad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was everything excellent
Stayed 6 nights in Sep 2025

8/10 Good

Quynh Chau

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Compared to other Riu Palace this one we will not return. Were at Riu Mexico few years ago and like the staff much better. We were at Riu Las Americas - Cancun last July 2025, foods are better, staff more friendly and go the extra mile same as Riu Peninsula last year You need to "retrain" the staff at front desk especially Lupita. We were loyal customers & are member, everywhere we go we will offer an upgrade to ocean view room. When we requested, she said no more ocean view and later said if we paid $30 more per night. So you do not have any ocean view room available or only when we have to pay? Are you taking us for an idiot? Mostly disappointed after being Riu member and going to Riu EVERYWHERE including Majorca and Canary Islands and this is THE FIRST TIME we were refuse an upgrade room! For food at Steak House they overcooked the meat and the lobster, ask for rare steak came out completely well done and lobster half burned and not fresh same as at the Italian restaurant! The only good restaurant was Crystal, excellent everything. Buffet ok. Compared to other Palace we stayed this one is the worse one from Bahamas, Jamaica, Dominican Republic, Aruba, Maldives, Panama, Europe and all locations in Mexico: Mazatlan, Puerto Vallarta, Cancun, Playa del Carmen, Los Cabos etc... WE WILL NOT RECOMMEND THIS RIU'S LOCATION.
Stayed 3 nights in Sep 2025

10/10 Excellent

MARINA RIVAS

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool should close more later, to enjoy the beautiful weather.
Stayed 4 nights in Aug 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 9 nights in Aug 2025

10/10 Excellent

MARINA

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous Hotel, great staff everyone super friendly a very welcoming environment! 10/10
Stayed 4 nights in Aug 2025

10/10 Excellent

Luisa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im am so happy with this hotel. Everyone one of the staff very sociable. They always. Look happy to serve the guest.
Stayed 8 nights in Aug 2025

10/10 Excellent

Pilar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo maravilloso !!! Excelente servicio
Stayed 3 nights in Sep 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
y husband and I went on this trip. We were very comfortable, the staff was super attentive, clean, and respectful. I used the spa, and the staff was super attentive (it's expensive), but the steam room wasn't working. The food was excellent and clean. I've been there several times, and I only wish they would change the menu a bit. Thank you, Riu Palas Riviera Maya. I like it.
Stayed 6 nights in Aug 2025

10/10 Excellent

Claudio

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Perfeito

Ficamos surpreendidos com tudo! Hotel atende mais que as expectativas
Stayed 5 nights in Aug 2025

10/10 Excellent

Diana

Stayed 4 nights in Aug 2025

10/10 Excellent

Scott

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely experience we had over our two week stay. Recommend a visit when looking for options to satisfy the whole family.
Stayed 12 nights in Aug 2025

10/10 Excellent

JONNY

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome resort highly recommended
Stayed 3 nights in Aug 2025

2/10 Terrible

cameron

Stayed 7 nights in Aug 2025

10/10 Excellent

Azelia

Stayed 4 nights in Aug 2025

4/10 Poor

mario alberto

Stayed 4 nights in Aug 2025

4/10 Poor

enrique a

Traveled with partner
Liked: Staff & service
Disliked: Amenities
This hotel felt like a bad cruise very tacky decor
Stayed 3 nights in Aug 2025

4/10 Poor

Mohammad Emad Mohammad

Traveled with family
Liked: Cleanliness, property conditions & facilities
Overall an okay experience. Most uncomfortable bed I ever slept on. Double beds slid together. Food was hit or miss and liquor was watered down. Probably wont go back…
Stayed 4 nights in Aug 2025

10/10 Excellent

Aliett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is kept in mint condition, very clean, staff very friendly and attentive. Good entertainment nightly.
Stayed 3 nights in Aug 2025

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