Candlewood Suites Richmond - West Broad by IHG

2.5 star property
Suburban hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Candlewood Suites Richmond - West Broad by IHG

1 bedroom, desk, laptop workspace, blackout drapes
Exterior
Property amenity
Full-size fridge, microwave, stovetop, dishwasher
BBQ/picnic area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Gym
  • 24/7 front desk
  • Pet friendly
  • Laundry
  • Free WiFi

Explore the area

View in a map
2100 Dickens Rd, Richmond, VA, 23230
  • Place, University of Richmond
    ‪5 min drive‬
  • Place, Lewis Ginter Botanical Garden
    ‪6 min drive‬
  • Place, Virginia Commonwealth University
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪22 min drive‬

Room options

Studio Suite, 1 King Bed

8.4 out of 10
Very good
(17 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Studio Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom (1 King Bed)

8.8 out of 10
Excellent
(59 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Studio Suite (Room Type Assigned at Check-In)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Accessible (Mobility, Accessible Tub)

8.6 out of 10
Excellent
(4 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Studio Suite, 1 King Bed, Accessible (Communication Accessible)

8.0 out of 10
Very good
(11 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom

8.4 out of 10
Very good
(7 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Studio Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom (2 Queen Beds)

  • 550 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible (Communication, Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 Bedroom, Accessible (Communication Accessible)

  • 550 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

You may also like

About the neighborhood

Richmond

Candlewood Suites Richmond - West Broad by IHG is located within a few miles (5 km) of Shops at Willow Lawn and Henrico Doctors' Hospital. This hotel has 98 rooms and welcomes guests with conveniences like a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Henrico Doctors' Hospital - 3 min drive - 2.0 miles
  • University of Richmond - 5 min drive - 1.9 miles
  • Lewis Ginter Botanical Garden - 6 min drive - 3.5 miles
  • Carytown - 7 min drive - 6.2 miles
  • Virginia Commonwealth University - 9 min drive - 7.0 miles

Getting around

  • Richmond Staples Mill Road Station - 6 min drive
  • Richmond Intl. Airport (RIC) - 20 min drive

Restaurants

  • ‪Burger King - ‬16 min walk
  • ‪Plaza Azteca - ‬7 min walk
  • ‪Roots Natural Kitchen - ‬2 min walk
  • ‪Denny's - ‬2 min walk
  • ‪The Answer Brewpub - ‬17 min walk

About this property

Candlewood Suites Richmond - West Broad by IHG

Suburban hotel with a fitness center and a 24-hour front desk
Guests of Candlewood Suites Richmond - West Broad by IHG enjoy a gym, free WiFi in public areas, and a business center. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, express check-out, and laundry facilities.
Guests can expect 49-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Kitchens, sitting areas, and refrigerators are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Business services

  • Business center

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Paper towels
  • Stovetop
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per pet (varies based on length of stay)
  • Dogs only
  • 2 total (40 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 4 kids 18 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a smoke detector and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Days Inn Richmond West Broad
Days Richmond West Broad
Candlewood Suites Richmond West Broad Hotel
Candlewood Suites Broad Hotel
Candlewood Suites Richmond West Broad
Candlewood Suites Broad
Candlewood Suites Richmond West Broad
Candlewood Suites Richmond West Broad by IHG
Candlewood Suites Richmond West Broad an IHG Hotel
Candlewood Suites Richmond - West Broad by IHG Hotel
Candlewood Suites Richmond - West Broad by IHG Richmond
Candlewood Suites Richmond - West Broad by IHG Hotel Richmond

Frequently asked questions

Is free cancellation available at Candlewood Suites Richmond - West Broad by IHG?

Candlewood Suites Richmond - West Broad by IHG provides free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

What's there to see around Candlewood Suites Richmond - West Broad by IHG?

This hotel is located in Richmond, close to Richmond Raceway, Lewis Ginter Botanical Garden, and Carytown. You'll also find Science Museum of Virginia and Virginia Museum of Fine Arts within a short drive.

Is parking available on site at Candlewood Suites Richmond - West Broad by IHG?

Yes, self parking and long-term parking are offered for free at the hotel. Accessible parking and free RV/bus/truck parking are also available for guests.

Does Candlewood Suites Richmond - West Broad by IHG feature a casino on the premises?

No, Candlewood Suites Richmond - West Broad by IHG doesn't have a casino.

Is there an indoor pool at Candlewood Suites Richmond - West Broad by IHG?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Candlewood Suites Richmond - West Broad by IHG?

Amenities that appeal to couples at this hotel include a kitchen, a wet bar, and free Internet access.

Does Candlewood Suites Richmond - West Broad by IHG have a hot tub?

No, this hotel doesn't have a spa tub.

Does Candlewood Suites Richmond - West Broad by IHG have a restaurant that serves breakfast?

No, Candlewood Suites Richmond - West Broad by IHG doesn't have a restaurant that serves breakfast.

Does Candlewood Suites Richmond - West Broad by IHG allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Candlewood Suites Richmond - West Broad by IHG for a fee of USD 75 per pet, per week.

Does Candlewood Suites Richmond - West Broad by IHG have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Candlewood Suites Richmond - West Broad by IHG?

The closest major airport to Candlewood Suites Richmond - West Broad by IHG is Richmond Intl. Airport (RIC), which is 15 mi away (20 minutes by car).

Are there rooms with balconies at Candlewood Suites Richmond - West Broad by IHG?

No, there aren't any guestrooms with balconies at Candlewood Suites Richmond - West Broad by IHG.

Candlewood Suites Richmond - West Broad by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 500 out of 998 reviews
Rating 8 - Good. 259 out of 998 reviews
Rating 6 - Okay. 97 out of 998 reviews
Rating 4 - Poor. 72 out of 998 reviews
Rating 2 - Terrible. 70 out of 998 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Yesenia

Traveled with family
N/a
Stayed 5 nights in Jul 2025

4/10 Poor

Ivan

Disliked: Property conditions & facilities

Not too happy

First I was given a room type that I didnt reserve. When I went back downstairs the employee said " oh, I just gave you what was ready right now ". Next he gave me a room that was smelly and the carpet was wet. I coould tell that there was an attempt to easing the smell by cleaning the carpet but it did not work. There was a mini fan blowing across the carpet trying to dry it when I went into the room. I had to hold on to the wall to keeo from falling because stepping off of the carpet onto the hard surfaced flow was like walking on ice. If it wasnt too late I would have canceled that room and looked elsewhere....I was extremely disappointed.
Stayed 1 night in Jul 2025

10/10 Excellent

Chukia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Melek

Traveled with family and small children, Traveled with pets
Hotel needs to be modernized. Outdated amenities. False advertising on room appearance.
Stayed 1 night in Jun 2025

8/10 Good

MIGUEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient, friendly staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First rate management

The manager was the best of the best! Very helpful and extremely accommodating. We would come back to stay just because of him.
Stayed 2 nights in Jun 2025

10/10 Excellent

Tyra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Grayson

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Toyzette

Traveled with family and small children
Liked: Amenities
I just want to take a moment to highlight the amazing service I received from Nick at the front desk. From the moment I checked in, he was incredibly helpful and welcoming. He took the time to explain everything to me in detail, including how the free wash and dry service worked, which was such a great bonus. I also had an issue with the TV in my room, and Nick didn’t hesitate to come help me get it working. Thanks to him, my children were able to watch TV and feel more at home. Nick truly stole the show with his kindness, patience, and professionalism. After talking with him, I felt completely at ease and confident that I made the right choice in staying at this hotel. Thank you, Nick, for going above and beyond!
Suite
Stayed 1 night in Jun 2025

6/10 Okay

Jonathan

Liked: Staff & service
Stayed 3 nights in Jun 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Kevin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2025

10/10 Excellent

Karen

Stayed 1 night in Apr 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
The room was not as I expected. The bed was very uncomfortable. While the room itself seemed clean, the main areas of the hotel did not.
Stayed 2 nights in Jun 2025

10/10 Excellent

Vincent K

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean..Cozy and Spacious. Will come back
Stayed 3 nights in Jun 2025

2/10 Terrible

Joseph

Disliked: Cleanliness, property conditions & facilities
Given key to occupied room. Hotel was in very poor condition
Stayed 2 nights in Jun 2025

2/10 Terrible

Arminta

Stayed 2 nights in Mar 2025

4/10 Poor

Arminta

Disliked: Amenities
The pillowcases on the bed has a foot odor to it. The wash rags and towels were not stocked properly and glasses had oil stains
Stayed 1 night in Jun 2025

2/10 Terrible

Thomas

Traveled with family
Stayed 1 night in Jun 2025

8/10 Good

Sherry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our first room stunk so bad! There was something dead in the garbage disposal, but i notified the staff and they fixed the situation immediately without question. Maintenance was in the room almost immediately to fix the problem. Meanwhile, we got moved to another. The service and staff were top notch!
Stayed 2 nights in Jun 2025

10/10 Excellent

Casey

Stayed 1 night in Jun 2025

10/10 Excellent

Makayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Darryl

Business traveler
Disliked: Amenities
I was charged a $50 deposit that was never mentioned in the details on the listing. I also never received my deposit back. Also there was little to no toilet paper in my bathroom.
Stayed 1 night in Jun 2025

4/10 Poor

Melisa

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was pretty dirty. There was definitely some brown matter sprayed on the wall near the toilet. The buttons on the elevator were broken and I’m not sure what was underneath, but it was brown and looked very unsanitary. There was an overall stench. It’s definitely worn down and rundown..
Stayed 1 night in Jun 2025

2/10 Terrible

Kevin

Not informative at all, tried to reschedule reservation but kept getting the run around.
Stayed 1 night in Jun 2025