Standard Room, 1 King Bed, Smoking
from $52
Ramada Reno Hotel and Casino
3.0 out of 5.0
2.9
out of 5
Average Guest Review
See all 81 reviews
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Recent guest reviews
My fiance and our son flew in on Wednesday 8/23, and we had reservations for two nights. When I checked in, the desk staff was simply the greatest. They were friendly and helpful, making sure that everything was to my expectations. With the exception of the parking lot maintenance, which made things a bit crowded between the casino guests and the hotel guests, but we couldn't have asked for a better stay. Ramada is my "go to" hotel when I'm in Reno
Old hotel, Smelly, not a nice enviroment inside and outside the facilities, Not a good place to stay... In my opinion, it did not meet the quality of a Hotel from the Ramada´s Chain
I reserved the room for two nights, for two adults and two children. We called for a clean set of towels and never received them. We had to use the same set twice.
Hotel located away from DT casinos, which was nice. Good parking and secure lot (guard on duty). A bit over priced for what we needed (room for night in quiet location.
Didnt like the casino there. It was very small. The tv was old. every thing was old. no modern amenities.
The casino attached overflows to the hotel in terms of a smoky atmosphere and late-night room noise from neighbors coming in at 1 or 2 in the morning and turning on their TV
The room was too noisy because it was near the railway. The bathtub stained and only had conditioner without shampoo there. I would never stay in this hotel ever again.
Got there around 8pm and checked in easily. A little disappointed that the diner was closed and it was posted that it was open until 9pm. Ended up in the casino short order cafe which was decent and priced right. We ate it in the room because the casino smelled so much like cigarettes and we don't smoke. The meal was consumed in the room and we got a good night sleep. Up early and back on the road at 7am feeling rested.
The bathroom was not good. As soon as we walk in the toilet was stained like it gets clean once in a while. That's the worst part of our trip. Everything else is ok.
Room was dingy, needs a remodel very much. Was supposed to have queen beds, got doubles, and extremely uncomfortable. I would not recommend
The staff was very friendly, and accommodating. The hotel is very old and needs updating. The parking area is sum what scary. I left my car hoping that it would be there in the morning. It is close to downtown, and UNR.
located in a bad neighborhood, halls smelled like smoke, rooms did too, no complimentary breakfast. The hotel staff were really trying hard to leave a good impression though!
Hotel was dirty and unpleasant place to stay. Room was not properly cleaned, carpet was dirty, there were food crums and paper from candies on the floor. TV probably was 20 years old, you can't find this kind of a TV at stores anymore. The picture and sound were not clear in the TV. The computer chair was not adjustable. Sealer around the door was pealing off, you can even see the nail. When you close the door, there was a little gap.
The room is clean, but hall way, elevator looks tired and old, need some renovation to give a fresh look.
Lobby furniture was dirty and stain rooms had stains on the floor and bed was very uncomfortable hard as a rock. Found what look like a tick on the curtain. Need to hire more shuttle drivers or get bigger shuttle buses to hold more people. Over all will not recommend or stay here again.
wifi doest work, key doest work properly. television too old
I had little expectation for the price - 2 - 2 1/2 stars - due to location. Quite a crappy/shady neighborhood, no restaurants nearby, nothing around you can walk to except the Chevron gas station on the corner. Room and bathroom decent, clean, bed ok, pillows could be better, tv is old (not flat screen) and remote control functions don't work, gap in curtain (light comes in). Dinner was a step above TV dinner but breakfast was good. Price ok. 24 hr Diner in Casino has very reasonably priced 'take out' food. I never tried it so I can't say if it's good or not. Pet friendly. We were given a room at the very end of the hall with kind of a secluded entrance. Someone knocked on our door, we asked who they were since we were not expecting anyone and they said 'oh sorry, wrong room'! I had a bad feeling about that incident. We came for a wedding, we are seniors and not gamblers. We just wanted a bed.
Very smoky throughout the entire facility and the area was a little sketchy. Lots of homeless people and heavy police presence in the parking lot and around the area.
It is a OK place to stay if you are just looking for room and location. If you are a gambler, then you should consider a different property. It reeks of smoke and the few "Players" look like they just left a homeless shelter. The rooms are ok, but a bit "tired". The area of the Ramada is questionable. A plus is that there is no problem with parking and the wifi was very good.
Room was clean didn't smell bad would of been better if it had a small fridge and microwave beds need updated to something a little more comfortable
Guest reviews for Ramada Reno Hotel and Casino
never a bad stay
Everyone
My fiance and our son flew in on Wednesday 8/23, and we had reservations for two nights. When I checked in, the desk staff was simply the greatest. They were friendly and helpful, making sure that everything was to my expectations. With the exception of the parking lot maintenance, which made things a bit crowded between the casino guests and the hotel guests, but we couldn't have asked for a better stay. Ramada is my "go to" hotel when I'm in Reno
old hotel, smelly, not a nice enviroment
Everyone
Old hotel, Smelly, not a nice enviroment inside and outside the facilities, Not a good place to stay... In my opinion, it did not meet the quality of a Hotel from the Ramada´s Chain
Review comment
Jamie W. responded on Jul 22, 2017
I deeply apologize for you recent stay, but I am proud to say that we are beginning updating the hotel and will be taking all of your points in to consideration. We are working very hard to clean the air comes from the casino since they do allow smoking in all casinos in Nevada. Which makes me excited to say that, this is one of the top priorities. I do hope that in the future you can give us another try because we all would love to see you back, and hope you enjoy the new look as much as we do.
bring your own towels...
Everyone
I reserved the room for two nights, for two adults and two children. We called for a clean set of towels and never received them. We had to use the same set twice.
Review comment
Jamie Woods responded on Jul 22, 2017
We are so sorry to learn that your towels did not arrive! This is not characteristic with the level of service we strive for and we will work hard to fix this.
off the main drags and freeways
Everyone
Hotel located away from DT casinos, which was nice. Good parking and secure lot (guard on duty). A bit over priced for what we needed (room for night in quiet location.
not to nice. its in reno about a mile from downtow
Everyone
Didnt like the casino there. It was very small. The tv was old. every thing was old. no modern amenities.
smoky and noisy
Everyone
The casino attached overflows to the hotel in terms of a smoky atmosphere and late-night room noise from neighbors coming in at 1 or 2 in the morning and turning on their TV
Review comment
Jamie W. responded on Mar 18, 2017
Gary, Thank you for your recent stay. We are glad you found the staff to be accommodating! We are sorry for the noise of guests coming in late we unfortunately do not have timers on the T.V.'s. We hope to have you back for a quiet stay.
Everyone
The room was too noisy because it was near the railway. The bathtub stained and only had conditioner without shampoo there. I would never stay in this hotel ever again.
Review comment
Jamie responded on Dec 8, 2016
Thank you for taking time to leave your feedback as it is important to know how we can improve. We will follow us with each department to resolve these items.
convenient stop on our way from havasu to bend
Everyone
Got there around 8pm and checked in easily. A little disappointed that the diner was closed and it was posted that it was open until 9pm. Ended up in the casino short order cafe which was decent and priced right. We ate it in the room because the casino smelled so much like cigarettes and we don't smoke. The meal was consumed in the room and we got a good night sleep. Up early and back on the road at 7am feeling rested.
Review comment
Jamie responded on Dec 8, 2016
Kris, thank you for your recent stay. We are glad to see you were able to enjoy your short stay. Thank you for also enlightening us on some point we can improve on. We hope to have you back next time you are in the Reno area.
ok hotel pretty close to the main casinos.
Everyone
The bathroom was not good. As soon as we walk in the toilet was stained like it gets clean once in a while. That's the worst part of our trip. Everything else is ok.
not a very good first impression,
Everyone
Room was dingy, needs a remodel very much. Was supposed to have queen beds, got doubles, and extremely uncomfortable. I would not recommend
Richard, We couldn't be more pleased to learn that we have made you a return friend. We are happy to hear that you found the staff to be so accommodating during your staff - that is what we strive for. We have great news the parking lot is finished during your next stay you will not experience that issue, also the diner will still be open late. We do look forward to your next stay and appreciate you taking time to leave your review.