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Hotel Mousai Cancun Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 2 outdoor pools
VIP Access

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Photo gallery for Hotel Mousai Cancun Adults Only - All Inclusive

Building design
Property video
Premium bedding, down comforters, minibar, in-room safe
2 outdoor pools
View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • All inclusive
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Carretera Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de Isla Mujeres, Punta Sam, QROO, 77400
  • Place, Punta Sam Ferry Terminal
    ‪14 min walk‬
  • Place, Punta Sam Beach
    ‪14 min walk‬
  • Place, Mujeres Beach
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪39 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Suite 2 Queen Beds Ocean Front

View from room

Suite 2 Queen Beds Ocean Front

  • Ocean view
  • 947 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite 1 King Bed Ocean Front

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Suite 1 King Bed Ocean Front

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 947 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite Ocean Front

Premium bedding, down comforters, minibar, in-room safe

Corner Suite Ocean Front

  • Ocean view
  • 1370 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite 2 Queen Beds Ocean Front

View from room

Ultra Suite 2 Queen Beds Ocean Front

  • Ocean view
  • 947 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Ultra Suite 1 King Bed Ocean Front

Premium bedding, down comforters, minibar, in-room safe

Ultra Suite 1 King Bed Ocean Front

  • Ocean view
  • 947 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite Ocean Front

Premium bedding, down comforters, minibar, in-room safe

Ultra Corner Suite Ocean Front

  • Ocean view
  • 1370 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Corner Suite Ocean Front

Premium bedding, down comforters, minibar, in-room safe

Two Bedroom Corner Suite Ocean Front

  • Ocean view
  • 2316 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Two Bedroom Corner Suite Ocean Front

Premium bedding, down comforters, minibar, in-room safe

Ultra Two Bedroom Corner Suite Ocean Front

  • Ocean view
  • 2316 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Two Bedroom Master Suite

Two Bedroom Master Suite | Premium bedding, down comforters, minibar, in-room safe

Two Bedroom Master Suite

  • Ocean view
  • 2187 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Two Bedroom Master Suite

Ultra Two Bedroom Master Suite | Living area | 50-inch Smart TV with digital channels, pay movies, smart speakers

Ultra Two Bedroom Master Suite

  • Ocean view
  • 2187 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

About the neighborhood

Punta Sam

Hotel Mousai Cancun Adults Only - All Inclusive places you next to Punta Sam Beach and within a 15-minute walk of Punta Sam Ferry Terminal. This 88-room, 5-star property has 2 outdoor pools along with outdoor private hot tubs and a full-service spa.

What's nearby

  • Punta Sam Ferry Terminal - 14 min walk - 0.8 miles
  • Punta Sam Beach - 14 min walk - 0.8 miles
  • El Meco Archaeological Site - 3 min drive - 1.6 miles
  • Mujeres Beach - 4 min drive - 1.8 miles
  • North Beach - 46 min drive - 5.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive

Restaurants

  • ‪Restaurant Flamingos - ‬15 min walk
  • ‪The Deli - ‬10 min walk
  • ‪The Rooftop - ‬7 min walk
  • ‪caprichos villa del palmar - ‬13 min walk
  • ‪Gourmet Hall - ‬7 min walk

About this property

Hotel Mousai Cancun Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Guests of Hotel Mousai Cancun Adults Only - All Inclusive have access to a full-service spa, 2 outdoor pools, and a gym. You can take advantage of free valet parking, along with a shuttle from the hotel to the airport (available 24 hours) for USD 50 per vehicle. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and concierge services. Other amenities at this adults-only property include a rooftop terrace, free WiFi in public areas, and a 24-hour business center.
Guests can expect to find free WiFi and 50-inch Smart TVs with digital channels and pay movies. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Outdoor private hot tubs, furnished balconies, and minibars are also standard.
2 outdoor swimming pools are on site along with a fitness center.
Spa Imagine has 16 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 12 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Blanca Blue
  • Bocados Steak House
  • Hiroshi
  • NOI Ristorante Italiano
  • The Rooftop

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 24-hour business center

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 9 floors
  • Built in 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Pay movies
  • Smart speaker

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient departures, you can take advantage of the airport drop-off service (fees apply). Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.

Property is also known as

Mousai Cancun Inclusive
Hotel Mousai Cancun Adult Only
Hotel Mousai Cancun Adults Only
Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Ocean Front Adults Only .
Hotel Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Adults Only - All Inclusive Hotel

Frequently asked questions

Will I find all-inclusive options at Hotel Mousai Cancun Adults Only - All Inclusive?

Hotel Mousai Cancun Adults Only - All Inclusive is an all-inclusive resort and rates come with all meals.

How much does it cost to stay at Hotel Mousai Cancun Adults Only - All Inclusive?

As of Feb 11, 2026, prices found for a 1-night stay for 2 adults at Hotel Mousai Cancun Adults Only - All Inclusive on Feb 17, 2026 start from $1,188.14, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Hotel Mousai Cancun Adults Only - All Inclusive?

Hotel Mousai Cancun Adults Only - All Inclusive offers free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What's there to do within easy reach of Hotel Mousai Cancun Adults Only - All Inclusive?

This property is located in Punta Sam, just steps from Punta Sam Beach. You'll also find Ultramar Ferry Puerto Juárez and Mujeres Beach within a short drive.

Is parking available on site at Hotel Mousai Cancun Adults Only - All Inclusive?

Yes, valet parking is offered for free at the all-inclusive property.

Is there a spa available at Hotel Mousai Cancun Adults Only - All Inclusive?

Spa Imagine is the property's spa and services include deep-tissue massages, hot stone massages, hydrotherapy, and Ayurvedic treatments.

Does Hotel Mousai Cancun Adults Only - All Inclusive include a casino?

No, Hotel Mousai Cancun Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Hotel Mousai Cancun Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools.

What amenities will couples enjoy at Hotel Mousai Cancun Adults Only - All Inclusive?

This adults-only all-inclusive property offers plenty of amenities for couples including 2 outdoor pools, a poolside bar, and an ocean-view restaurant.

Does Hotel Mousai Cancun Adults Only - All Inclusive have a hot tub?

Yes, all guestrooms at this all-inclusive property have private outdoor spa tubs.

Does Hotel Mousai Cancun Adults Only - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Hotel Mousai Cancun Adults Only - All Inclusive has 12 restaurants, and serves breakfast for a surcharge.

Does Hotel Mousai Cancun Adults Only - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Mousai Cancun Adults Only - All Inclusive.

Does Hotel Mousai Cancun Adults Only - All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Hotel Mousai Cancun Adults Only - All Inclusive?

The closest major airport to Hotel Mousai Cancun Adults Only - All Inclusive is Cancun Intl. Airport (CUN), which is 16.3 mi away (36 minutes by car).

Are there rooms with balconies at Hotel Mousai Cancun Adults Only - All Inclusive?

Yes, every guestroom at Hotel Mousai Cancun Adults Only - All Inclusive comes with a furnished balcony with some featuring ocean views.

Hotel Mousai Cancun Adults Only - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 87 out of 97 reviews
Rating 8 - Good. 3 out of 97 reviews
Rating 6 - Okay. 1 out of 97 reviews
Rating 4 - Poor. 5 out of 97 reviews
Rating 2 - Terrible. 1 out of 97 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Shanna, Colchester

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I cannot say enough great things about this resort! Everything was amazing. The room, the food, the staff. It was the most luxurious hotel I’ve ever stayed in. Everyone works so hard to make sure your stay is fantastic. The food here is the best I have ever had.
Stayed 7 nights in Nov 2025

10/10 Excellent

Bshara

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Very friendly staff that went out of their way to help and serve us.
Stayed 3 nights in Nov 2025

10/10 Excellent

Soher

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything is 10/10 . The staff is very nice and helpful. Rooms are clean, views are out of this world. Excellent food
Stayed 3 nights in Nov 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is brand new. The room was wired all over with accommodating features like lighting and ambiance music. You won't find staff anywhere else that will provide this level of service. Marcos and Regina were a cut above. Everyone was friendly and seemed genuinely dedicated to making my stay better and stress-free. The food was so good it made me emotional at times. Cannot say enough good things about this place. 6 stars if i could.
Stayed 4 nights in Oct 2025

10/10 Excellent

Freeman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, good service, quite place
Stayed 4 nights in Oct 2025

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A spectacular 4 night getaway with my wife. The food, the cocktails, the grounds all 10/10. What separates this property from others is the room was one of the nicest we have ever stayed in and the service was unreal. If total relaxation with great food and drink along with unparalleled service is your thing this is the resort for you. Lastly the rooftop pool is unforgettable, we are recharged and missing our trip already.
Stayed 4 nights in Oct 2025

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A must

One of the best hotels we have ever been. Amazing service people food and location
Stayed 6 nights in Sep 2025

10/10 Excellent

Adrian

Stayed 5 nights in Sep 2025

10/10 Excellent

Selim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool ,and ocean views
Stayed 7 nights in Sep 2025

10/10 Excellent

Roland, Katy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the arrival they gave us lowest floor corner ocean view room with one side facing construction area even the occupancy was probably less then 40%. First morning the construction noises woke us up at 7am so we ask if they can change our room and they did . We got the same room on the other side of the building one floor up. Rooms spacious, comfortable and beautifully designed and decorated.
Stayed 5 nights in Sep 2025

10/10 Excellent

RAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at the Mousai Hotel in Cancún and had an absolutely amazing experience. From the moment we arrived, the service was warm, attentive, and professional. The rooms were spacious, spotless, and beautifully designed with breathtaking views. Jose at the front desk was very nice and welcomed us in to this amazing hotel. This was like a 6 star hotel we stayed at in Dubai last year!! The food at the NOI restaurant was five-star quality, with so many options that we looked forward to each meal. The pools, beach, and amenities were all top notch, making it the perfect vacation of relaxation and luxury! Alexa at the concierge helped us with all our reservations and Alfredo who was our waiter at the rooftop pool was awesome!! Very nice staff all around. We will definitely come back and tell all our friends!!!
Stayed 4 nights in Sep 2025

10/10 Excellent

Alaina, Gainesville

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent! Will definitely be back!
Stayed 3 nights in Aug 2025

8/10 Good

Jinya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean and the bed is comfortable, but the restaurant has few options.
Stayed 2 nights in Aug 2025

10/10 Excellent

Carman Suet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is very new and great design. All the staff work there are very nice and professional. Also the roof top with amazing swimming pool, that’s awesome!!!!
Stayed 4 nights in Aug 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing! Highly recommend.
Stayed 4 nights in Jul 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Jacob

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Concierge service was not good, nobody answered my calls or returned calls when I made calls down to the front, I requested different bar and snack make up and this was never completed - everytime I asked concierge for something it was another departments responsibility, for as much money as I paid I was expecting better service. room service was horrible the food was so bad, building is beautiful
Stayed 4 nights in Jul 2025

4/10 Poor

Zachary

Stayed 4 nights in Jun 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The perfect scape hotel - other than the seaweed

Hotel Mousai has amazing service (truly over the top) and the property and views are beautiful. Restaurant NOI is excellent - breakfast & dinner. Some of the others are a bit crowded and not as special, though very satisfactory. Pool areas are exquisite. Spa is fantastic. Only downside of this incredible resort is lots (!) of seaweed on the natural beach, which makes swimming/snorkeling in front of the hotel a “no go”. Regardless, it’s one of the finest hotels I’ve ever stayed at, and guests are treated with sincere care.
Stayed 3 nights in Jun 2025

10/10 Excellent

Sepideh

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great experience.
Stayed 6 nights in Jun 2025

10/10 Excellent

Monique

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Sheyla, Miami

Stayed 4 nights in Jun 2025

10/10 Excellent

Teresa Michele

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay!!!
Stayed 4 nights in Jun 2025

10/10 Excellent

Reem

Liked: Cleanliness, property conditions & facilities
I
Stayed 2 nights in May 2025