8/10 Good
Robert
Traveled with partner
Nov 27, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
I wouldn't go back. The LX Hotel Condomar is part of the Sunscape Resort complex, but NOT the same. First of all, we arrived at about 2:20 p.m. and we were informed by the security gate that since we're not really staying at the Sunscape, we aren't allowed on the property until 3:00 p.m. or "check-in" time. So we're in a foreign country, nowhere to go and we're 40 minutes early and are not allowed on the property until check-in time. So technically we're renting a condo from a property owner at the Sunscape and NOT from the Sunscape resort. STRIKE ONE. Every time you show up at a restaurant, on the property, they first ask for your room number and then they go through this routine and you tell them, I'm staying in "condomar" or a condo. Then it's "Oh" and they write your room number off to the side, like they want to keep up with everything you eat. LOL. The restaurant choices were very limited so we ate most dinners at really nice restaurants in town. STRIKE TWO. The savior of this place is the staff. They couldn't be any nicer and it's certainly not their fault for the policies of the resort. So our last night there, we hadn't seen the housekeeping crew that day, so we stop by the front desk and asked for some coffee and a couple of bottles of water, for the room. We are told, because we were in the "condomar" area, we would need to pay for these items. If we had let housekeeping clean the room that day, these would have been restocked - STRIKE THREE.
Robert
Stayed 4 nights in Nov 2025
