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Hotel Hortencia

Property class: 3

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Photo gallery for Hotel Hortencia

A patio area with wicker furniture and potted plants.
A sign for the Hortencia Hotel with a simple, elegant design.
A hotel room with a bed, a desk, a kitchenette, and a TV.
A cozy, well-lit room with a wooden bookshelf, a small bar area, and a comfortable seating area.
A densely packed urban area with a mix of residential and commercial buildings, a prominent clock tower, and a hilly backdrop.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Francisco I. Madero 336, Puerto Vallarta, JAL, 48380
  • Place, Cuale Island
    ‪2 min walk‬
  • Place, Olas Altas Beach
    ‪5 min walk‬
  • Place, Playa de los Muertos
    ‪7 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪17 min drive‬

Room options

View all photos for Basic Double Room, 2 Double Beds

Basic Double Room, 2 Double Beds | WiFi (free), bed sheets

Basic Double Room, 2 Double Beds

  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Room, Kitchenette

A compact room with a bed, a desk, a chair, a television, and a ceiling fan.

Superior Room, Kitchenette

9.0 out of 10
Wonderful
(2 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

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About the neighborhood

Puerto Vallarta

Located in Romantic Zone, Hotel Hortencia is within a 10-minute walk of popular sights such as Playa de los Muertos and Bay of Banderas. This 12-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, a terrace, and a 24-hour front desk.

What's nearby

  • Cuale Island - 2 min walk - 0.1 miles
  • Olas Altas Beach - 5 min walk - 0.3 miles
  • Playa de los Muertos - 7 min walk - 0.4 miles
  • Los Muertos Pier - 7 min walk - 0.4 miles
  • Malecon - 14 min walk - 0.8 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 28 min drive

Restaurants

  • ‪Banana Factory - ‬2 min walk
  • ‪La Noche - ‬3 min walk
  • ‪Industry - ‬3 min walk
  • ‪Mariscos "El Guero - ‬1 min walk
  • ‪Pollo Feliz - ‬1 min walk

About this property

Hotel Hortencia

Guests staying at Hotel Hortencia enjoy free WiFi in public areas and a terrace. The 24-hour front desk has staff standing by to help with securing valuables and tours/tickets.
TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include ceiling fans and free toiletries. Change of bedsheets is available on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On the bay
  • Terrace

Accessibility

  • No elevator

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Hortencia Puerto Vallarta
Hotel Hortencia
Hortencia Puerto Vallarta
Hortencia Hotel Puerto Vallarta
Hotel Hortencia Hotel
Hotel Hortencia Puerto Vallarta
Hotel Hortencia Hotel Puerto Vallarta

Frequently asked questions

Is a free cancellation option available at Hotel Hortencia?

Hotel Hortencia offers free cancellation on select room rates. For more details, review the cancellation policy on Orbitz.

What is there to do within easy reach of Hotel Hortencia?

This hotel is situated in Romantic Zone within a 10-minute walk of Playa de los Muertos and Bay of Banderas. You'll also find Malecon and Cruise Ship Terminal within a short drive.

Will I be able to park at Hotel Hortencia?

No, there isn't parking at this hotel.

Does Hotel Hortencia have a casino at the property?

No, Hotel Hortencia doesn't have a casino.

Is there an indoor pool at Hotel Hortencia?

No, there is no indoor pool at this hotel.

Is Hotel Hortencia good for couples?

Couples staying at this hotel will appreciate amenities like a 24-hour front desk and a terrace plus some guestrooms include a kitchenette.

Does Hotel Hortencia have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Hortencia have a restaurant with a breakfast menu?

No, Hotel Hortencia doesn't have a restaurant that serves breakfast.

Does Hotel Hortencia allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Hortencia.

Does Hotel Hortencia have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Hortencia?

The closest major airport to Hotel Hortencia is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 8.4 mi away (28 minutes by car).

Can I book a room with a balcony at Hotel Hortencia?

Yes, some guestrooms at Hotel Hortencia offer a balcony.

Hotel Hortencia Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 24 out of 94 reviews
Rating 8 - Good. 44 out of 94 reviews
Rating 6 - Okay. 17 out of 94 reviews
Rating 4 - Poor. 5 out of 94 reviews
Rating 2 - Terrible. 4 out of 94 reviews

8.2/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good economical place to stay just off very loud Romantic zone, great value and nice people!
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Diane

Liked: Amenities
The hotel is close to all the excitement that PVR has to offer. The staff were very friendly and helpful! I really enjoyed my time there.
Stayed 9 nights in Nov 2023
Verified review

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
It was cosy and great for a night or two.
Stayed 1 night in Nov 2023
Verified review

8/10 Good

Brenda

Liked: Cleanliness, staff & service
The staff was very friendly and kind. The air conditioning worked very well.
Stayed 2 nights in Nov 2024
Verified review

8/10 Good

scott

Liked: Staff & service, amenities
Was economical and clean. A bit worn out bit good value for the price.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Faron

Liked: Cleanliness, staff & service, property conditions & facilities
Simple but clean.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just right.
Stayed 2 nights in Nov 2022
Verified review

8/10 Good

R

Liked: Cleanliness, staff & service, amenities
The staff are nice and they keep this place clean. It is a little run down and needs skme repairs. But seriously, the kindness of the staff made up for it.
Stayed 8 nights in Oct 2023
Verified review

6/10 Okay

Paul

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very basic for the need. Awkward after hours front desk. No Safes in rooms. Door locks very minimal.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Guillermo

Buena ubicación muchos restaurantes y bares cerca de la playa
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel pequeño pero todo excelente y funcional, muy bien ubicado y el trato del personal de lo mejor. Lo recomiendo ampliamente.
Stayed 15 nights in Jun 2025
Verified review

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy conveniente y céntrico, la atención es muy buena por parte del personal. Lo que no me pareció, fue que Expidia me manejo información errónea, al pedirme un anticipo cuando hice la reservación y al llegar al hotel me mencionan que se paga la totalidad de manera directa y presencial
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, amenities
El hotel me pareció bien , las habitaciones cómodas para las estancias en la noche, el personal muy amable
Stayed 5 nights in Aug 2024
Verified review

4/10 Poor

Jesus Jose Alba

Buena ubicación, cero empatía del personal.
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will be returning to Vallarta!

Close to everything. Air conditioning! Food all around! Safe.
Stayed 2 nights in Jun 2020
Verified review

8/10 Good

MarinaK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people and location is excellent...I was happy to get such a nice place at the last minute during high season. My favorite farmer's markets were close..and everything else I love in the romantic zone was an easy walk also...stay went out of their way to be helpful...I think next time I would like to stay at a balcony room...
Stayed 4 nights in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

Clean Hotel

Hotel is ok. Good if you don’t want a fancy room. Basic room, ac was great, large shower, strange shower door, beds are a little hard.
Stayed 4 nights in Nov 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here before and loved it! The cleanliness was on point. The people that work behind the desk were kind and answered lots of questions for me.
Stayed 5 nights in Nov 2019
Verified review

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service
Love that i had privacy and was never disturbed and that i only wanted my room cleaned 2 times in my week there and they honored that but cleaned my towels and floor mats when i requested they where very friendly and helpful and outgoing
Stayed 8 nights in May 2019
Verified review

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
There was no elevator and the stairs were uneven and the entire structure did not look like a 3 star hotel. It looked like it was not professionaly constructed.
Stayed 7 nights in Mar 2019
Verified review

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
El trato fue muy amable. Me dieron información de los lugares para encontrar comida tradicional. Muy buena ubicación,bastante cerca del centro 5-10 minutos de distancia a pie. Definitivamente regresaré!
Stayed 4 nights in Oct 2018
Verified review

2/10 Terrible

ZenSensual

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked on line and made a mistake on the date. I checked availability for the actual date i needed which was November 30 and they had vacancy which was over a month away from my departure date. I contacted them an hour later when i noticed my mistake and they would not give me a credit or refund. Poor customer service when it didnt cost them anything or have any loss on my account..
Stayed 1 night in Oct 2018
Verified review

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente atención y servicio. No tiene estacionamiento el hotel, pero es posible estacionarse afuera. Solo hay que estar al pendiente de que se desocupe el lugar.
Stayed 1 night in Jun 2018
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Place

Nothing fancy, but in great location, desk & housekeeping staff great attitudes. I will stay here again without problem.
Stayed 7 nights in May 2018