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La Concha Renaissance San Juan Resort

4.0 out of 5.0

Recent guest reviews

After having really researched and then experiencing what else was beach front available, I would definitely choose the Last Concha again! The Vanderbilt looks nice, but too stuffy for my modern taste. Didn't see they had a beach either. Conquestador also a bit stuffy and removed. La Concha was/is the winner! The staff is amazing! Three not so great things on my hotel experience, but not deal breakers: If you're​ a coffee lover and already know the coffee in Puerto Rico is reknown, the morning service was disappointedly inconsistent. All food was outrageous in price, albeit good food. Go across the street or walk a block to get GREAT food for a more reasonable price. Old San Juan...Even better and cheaper. The bathroom in the room. Clean that grout! Eww. Oh yes..One other item of note. The beds are very soft. I'm a fairly fit person with having occasional lower back stiffness and got there feeling great. I woke up every morning sore. Glad I brought my Ibuprofen. Lastly...I would stay there again! Hopefully they will tend to the few necessary upgrades. The staff..Every one of them were amazing!

The only good thing we experienced was Francis the concierge who upgrade us to an ocean view. He was very professional and the only person who cared! It took us an average of 6 min every time we needed to use the elevators. We had the do not disturb and the cleaning ladies were so loud in the halls yelling that we woke up early on our vacation. I will be contacting the hotel directly because I want some compensation for a lot the issues we had.

Wish ambiance was better and not 24hr dance / techno music. Also felt reception staff wasn't the most friendliest I've encountered.

Got to hotel at 4pm and room was not ready. We wanted to be on the same floor as friends but instead of saying there was no rooms of that type available - they confused us by saying other things. Front desk was not friendly. The hotel facilities were nice except a lot of convention traffic wish meant pools were not available since they were being used for parties. The hot tub was way too hot. I own a hottub and you should never have it over 103 and swear this one was at 106, if not higher. Stayed in suites and at midnight there was a fire warning to evacuate the facility. Of course, there was no fire but it appeared it had been triggered by the construction work going on. For the price would have probably stayed somewhere else.

All went well. I had a wonderful stay. The staff is very peasant, the plcae is very secure.

I loved it. The hotel was a quick drive from the airport, and right on a main street, yet once inside, you were in a "resort" with multiple pools, hot tubs, bars, restaurants, and a terrific beach that was well-attended by the staff. The lobby was a bit clubby for me at night, but certainly fun. Food was very good. The hotel was also pretty close to old San Juan -- we walked about 3 miles but by cab it would've been 5-10 mins only.

Nice beach. The breakfast buffet is good, lots of selection however a little bit pricey, but comes with coffee. Room is good, I had a ocean view, good shower. This place is a little dated, I would stay here again and would recommend to friends. The lobby bar is also cool. Locations is good for going out. Bars and local restaurants close by. Next time I would make sure I get a room with the patio.

Nice hotel. Just make sure you throughly inspect your bill before departure. An unknown charge was on my bill, but the issue was resolve asap..

All went well, especially after the front desk helped us to upgrade to a two-room suite. Don't think we would have enjoyed our stay as much had we not moved from the room we originally had to a suite. The Perla restaurant was outstanding.The food and service were great. Hotel also in a tremendous location. Easy to walk to restaurants and to catch the hop-on hop-off bus right outside the door. Would stay there again, if we can get a suite.

Hotel is ok, works for very short stay will not stay there for vacation. rooms are not the cleanest, service is average. Nice location close to lots of restaurants and bara. Amenities over packed - AC problems does not cool lower than 71. Reception does not answer the phone and food is extrnely overpriced. A quesadilla, and 2 drinks $80. Has a sushi bar could not try since it was closed until after 7, also casino is very dead.

On the Beach, Nice pools, Great views! The staff is so friendly and welcoming. They gave us excellent recommendations on places to eat and see. This hotel has something for everyone. You can walk everywhere - right out your hotel to the good shopping and lots of amazing local authentic restaurants and it is totally safe. The casino is in the hotel and was awesome. The locals are friendly and taught up how to play craps for hours. The downstairs lobby bar was pretty hopping all night. The view from our room was amazing, there are pelicans flying by constantly. We had a junior suite and our room was spacious, clean and the bed was the most comfortable bed I ever slept in. I would highly recommend this hotel!

This is our 3 consecutive staying at La Concha to celebrate our wedding anniversary. The only complaint is how warm it is in the rooms. The AC doesn't go lower then 68 degrees which is not cold enough. But besides that, we really enjoy La Concha .

Our 3rd stay here. Location is very nice and place has a great vibe, great pool areas. Rooms vary- some are quite large and others much less so. This is the second time we got a small, odd shaped room (this one having no furniture except the bed/nightstands), despite booking an ocean room deluxe. Cleaning service was quite spotty- staff came late (or missed us one night entirely). If you asked the front desk to send cleaners, it was done well. Otherwise, very hit or miss. Not what one expects from a top notch property.

My room was in the second tower which I presume was constructed in the 70s or 80s but hasn't been renovated for a while like the original mid-century building. The service was very slow in the bars and restaurants and the elevator in the second tower was out of service the entire time making any trip back up to your room a 15 minute trip on average. The location however can't be beat and the rooms although dated, were very spacious.

The hotel was clean, up to date, offered entertainment in the bar/lobby.

Love this hotel, the room, the location, the friendly staff, very clean, beautiful pools

Power was out in rooms for 2days. But the Hotel manager took 50% off for the 2days

The hotel is located in a busy noisy area given a city view. The back of the hotel is on and faces the beach. The beach is beautiful.

Great atmosphere. The pools and the beach were beautiful and clean.

At check in the hotel was having a rare issue which took them a few hours to solve. We had to be manually let into our room the first night. Everything else was excellent

1077 Ashford Ave Condado San Juan

Located in Condado, La Concha Renaissance San Juan Resort is within a few miles (5 km) of popular sights such as Puerto Rico Convention Center and Jose Miguel Agrelot Coliseum. This 483-room, 4-star resort has 3 outdoor pools along with a casino and 7 restaurants. On the beach, it's also near San Juan Cathedral and La Fortaleza - Palacio de Santa Catalina.


Dining

Relish the seafood at Perla, one of 7 onsite restaurants, which serves dinner, or enjoy the ocean views at Delicias. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 11 AM.


Rooms

The 483 rooms are air-conditioned and have an array of amenities, including iPod docks, minibars, and coffee makers. Guests can expect 37-inch LCD TVs with cable channels and DVD players, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Free long-distance calls, free local calls, and free bottled water are also available.


Property features

Guests of La Concha Renaissance San Juan Resort have access to 3 outdoor pools, a casino, and a 24-hour fitness center. Valet parking is offered for USD 25 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a spa tub, free WiFi in public areas, and 12 meeting rooms.

Room options

Room, Oceanfront

King 1 | Full 2 | Sleeps 4

Suite, 1 Bedroom, Tower

King 1 | Sleeps 4

Junior Suite, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Suite, 1 Bedroom

King 1 | Sleeps 4

Guest reviews for La Concha Renaissance San Juan Resort

Everyone (31) Business (7) Couples (308) Family (119) Friends (117) Other (49)
5

feel good about my choice

Everyone
View from the 10th floor

After having really researched and then experiencing what else was beach front available, I would definitely choose the Last Concha again! The Vanderbilt looks nice, but too stuffy for my modern taste. Didn't see they had a beach either. Conquestador also a bit stuffy and removed. La Concha was/is the winner! The staff is amazing! Three not so great things on my hotel experience, but not deal breakers: If you're​ a coffee lover and already know the coffee in Puerto Rico is reknown, the morning service was disappointedly inconsistent. All food was outrageous in price, albeit good food. Go across the street or walk a block to get GREAT food for a more reasonable price. Old San Juan...Even better and cheaper. The bathroom in the room. Clean that grout! Eww. Oh yes..One other item of note. The beds are very soft. I'm a fairly fit person with having occasional lower back stiffness and got there feeling great. I woke up every morning sore. Glad I brought my Ibuprofen. Lastly...I would stay there again! Hopefully they will tend to the few necessary upgrades. The staff..Every one of them were amazing!

By , from Maryland on Apr 11, 2017

Review comment responded on Apr 19, 2017

Thank you for taking the valuable time to provide us not only with your stay highlights but also with recommendations on what you consider we can improve. Please rest assured your excellent feedback will be shared with our Management team. It was our pleasure welcoming you to La Concha Renaissance Resort and we hope to do so again in the near future.

3

not worth the money spent

Everyone

The only good thing we experienced was Francis the concierge who upgrade us to an ocean view. He was very professional and the only person who cared! It took us an average of 6 min every time we needed to use the elevators. We had the do not disturb and the cleaning ladies were so loud in the halls yelling that we woke up early on our vacation. I will be contacting the hotel directly because I want some compensation for a lot the issues we had.

By , from miami on Apr 2, 2017

Review comment responded on Apr 5, 2017

Thank you for taking the time to share your recent experience at La Concha Renaissance Resort with us. As a valued guest, I was disappointed to read about your experience. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay. Your valued feedback highlighted a number of areas for improvement that I have since shared with the Management team, who joins me in offering their apologies for their team’s shortcomings. Once again, thank you for providing feedback that will ultimately help improve our hotel procedures and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to San Juan so that we can provide you with a premium experience that not only meets, but exceeds your expectations.

3
Everyone

Wish ambiance was better and not 24hr dance / techno music. Also felt reception staff wasn't the most friendliest I've encountered.

By on Mar 27, 2017

Review comment responded on Mar 30, 2017

Thank you for taking the time to share your feedback with us. Every process put into place at La Concha Renaissance Resort is aimed at providing you with a memorable experience, and although we fell short of your expectations, we would like to have the opportunity of welcoming you back in the future, so we can better deliver upon the experience you truly deserve.

3

not good service

Everyone

Got to hotel at 4pm and room was not ready. We wanted to be on the same floor as friends but instead of saying there was no rooms of that type available - they confused us by saying other things. Front desk was not friendly. The hotel facilities were nice except a lot of convention traffic wish meant pools were not available since they were being used for parties. The hot tub was way too hot. I own a hottub and you should never have it over 103 and swear this one was at 106, if not higher. Stayed in suites and at midnight there was a fire warning to evacuate the facility. Of course, there was no fire but it appeared it had been triggered by the construction work going on. For the price would have probably stayed somewhere else.

By , from dallas on Mar 19, 2017

4

rnice hotel close to everything

Everyone

All went well. I had a wonderful stay. The staff is very peasant, the plcae is very secure.

By on Mar 19, 2017

5

nice hotel, easy access, right on the beach

Everyone

I loved it. The hotel was a quick drive from the airport, and right on a main street, yet once inside, you were in a "resort" with multiple pools, hot tubs, bars, restaurants, and a terrific beach that was well-attended by the staff. The lobby was a bit clubby for me at night, but certainly fun. Food was very good. The hotel was also pretty close to old San Juan -- we walked about 3 miles but by cab it would've been 5-10 mins only.

By on Mar 15, 2017

Review comment responded on Mar 20, 2017

Thank you for taking the time to share with us your flawless experience at La Concha Renaissance Resort. We take great pride exceeding our guests' expectations.

3

not bad!!!

Everyone

Nice beach. The breakfast buffet is good, lots of selection however a little bit pricey, but comes with coffee. Room is good, I had a ocean view, good shower. This place is a little dated, I would stay here again and would recommend to friends. The lobby bar is also cool. Locations is good for going out. Bars and local restaurants close by. Next time I would make sure I get a room with the patio.

By on Mar 7, 2017

Review comment responded on Mar 9, 2017

Thank you for choosing La Concha Renaissance Resort as your hotel destination. We hope to have the pleasure of welcoming you back in the near future.

5
Everyone

Nice hotel. Just make sure you throughly inspect your bill before departure. An unknown charge was on my bill, but the issue was resolve asap..

By , from Brooklyn, NY on Feb 2, 2017

Review comment responded on Feb 7, 2017

Thank you for taking the time to share with us your valuable feedback. We are pleased to read you had an enjoyable stay and that the mishap encountered was resolved immediately.

5

great hotel.

Everyone

All went well, especially after the front desk helped us to upgrade to a two-room suite. Don't think we would have enjoyed our stay as much had we not moved from the room we originally had to a suite. The Perla restaurant was outstanding.The food and service were great. Hotel also in a tremendous location. Easy to walk to restaurants and to catch the hop-on hop-off bus right outside the door. Would stay there again, if we can get a suite.

By , from Cypress, TX on Jan 16, 2017

Review comment responded on Jan 19, 2017

We are pleased to read you had such an enjoyable experience at La Concha Renaissance Resort. It was our pleasure hosting you and we hope to welcome you back in the near future.

3

ok hotel

Everyone

Hotel is ok, works for very short stay will not stay there for vacation. rooms are not the cleanest, service is average. Nice location close to lots of restaurants and bara. Amenities over packed - AC problems does not cool lower than 71. Reception does not answer the phone and food is extrnely overpriced. A quesadilla, and 2 drinks $80. Has a sushi bar could not try since it was closed until after 7, also casino is very dead.

By on Dec 22, 2016