The room I stayed in, the door to the balcony couldn't lock. I had no hot water. So I had the room changed. In the second room I plugged in my phone to charge and the socket sparked and shorted out my charger. The buffet could be better and needs better or more options for food.
Hotel has a humidity problem, rooms show signs of leakage and mold. buffet food options are very limited.
Needs some work on some of the buildings structure, specially the sealing in the hallway and the TV needs also some work.
excellente
ESTE HOTEL ME HIZO SENTIR COMO UN REY, Y NO SER POR EL HOTEL SINO POR SUS ATENTOS EMPLEADOS
The food was absolutely horrible. Not only was there not much variety but it was also not appetizing. My daughter and aunt both got food poisoning . They have no free wifi , no room service and no safe. The liquor available is cheap and they don’t even give you the option for top shelf liquor. Better off just drinking beer the whole time. Out curtains had holes in them. The balcony door didn’t lock which was a problem since we were in the ground floor, no one ever came to fix it even after I went to the front desk . It was NOT worth the money. I will never stay here again. Only upside was that the beach was very nice but so is every beach in the Dominican Republic.
Second time back, LOVED IT! I cant say enough about how the staff makes the difference. The entertainment attendant "Mosquito" remembered my fiancee and I from our first visit and treated us like family. Yordalis had us dancing by the pool (I NEVER DANCE!) and the waiters and waitresses even remembered how we take our coffee. The food is my favorite part. Not a boring, dry American buffet but TONS of fresh foods, coming out a bit at a time. Chefs line the perimeter to make you omelettes in the am, pasta and pork chops at night. The snack bar is AMAZING in its own rights and of course its all inclusive. The alcohol is name brand unlike *other* resorts we tried in the DR. Room was spotless, and we were glad to bring our own extra towels this time, haha. The ecofriendly house keeping does kidnap your towels for washing which can make a tricky day shower if you didnt bring a spare. The ocean is lieral steps of white sand, clear water, and the inclusive bar near by. Its our heaven, and we will be back!!! -US Navy Veteran
Had issues from the start with the check in. The front desk staff was very aggressive and borderline rude because the reservation was not “in the system”. After showing my confirmation email and receipt the employees still would not let me check in, and requested I pay more money for a deposit which i obviously declined being that I had confirmation of my reservation. Once I got to room no. 1, the toilet did not work, the bathroom was dirty and the room smelled of mold. Room no. 2 had roaches crawling on floor, and remnants of bed bugs in bed. Room no. 3 was much better but was traumatized of first 2 rooms that sleeping was hard due to fear of roaches possibly climbing into my luggage and clothing. I will never ever stay here again. Be Live Punta Cana was nothing like this location. Very disappointing. They also charge you daily to use WiFi
Very good location and every thing was close - good beach and great pool. Service was great and good food.
Beautiful pool and beach.
Bad service food and drinks and im not coming back to this resort
Bad service, food and drinks. This hotel is a disaster right now
After they cut your bracelets at 12 oclock you
Hotel is excellent, the food for all inclusive is home made food delicious and good quality, the drinks flavor are good, I just ask for domestic rom to mix with, entertainment was fun all the animations staff mosquito was really fun at the karaoke night, pool games, the service for breakfast and lunch and dinner was efficient and attentive food and red wine, I was very impressed be back soon for a longer stay
VERY GOOD HOTEL, BEAUTIFUL BEACH
Staff were great! The resort was nice and clean with great beach access. Not all restaurants were open since there were not a lot of guests. Covid test was provided for my return to the USA. Perfect relaxing getaway.
Located in Costa Dorada, Be Live Collection Marien - All Inclusive is within 2 miles (3 km) of sights such as Lorilar Ranch and Playa Dorada Golf Course. This 584-room, 4-star property welcomes business and leisure travelers with a full-service spa, a casino, and 8 restaurants.
Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 11:00 AM. Relish the international cuisine at Buffet, one of 8 onsite restaurants. Order from room service to satisfy your hunger without leaving your room.
All 584 rooms feature balconies, free minibar items, and coffee makers. TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include ceiling fans, safes, and phones.
Guests of Be Live Collection Marien - All Inclusive have access to a full-service spa, a casino, and a nightclub. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive property include an outdoor pool, a children's pool, and a gym.
The room I stayed in, the door to the balcony couldn't lock. I had no hot water. So I had the room changed. In the second room I plugged in my phone to charge and the socket sparked and shorted out my charger. The buffet could be better and needs better or more options for food.
Hotel has a humidity problem, rooms show signs of leakage and mold. buffet food options are very limited.
Needs some work on some of the buildings structure, specially the sealing in the hallway and the TV needs also some work.
excellente
ESTE HOTEL ME HIZO SENTIR COMO UN REY, Y NO SER POR EL HOTEL SINO POR SUS ATENTOS EMPLEADOS
The food was absolutely horrible. Not only was there not much variety but it was also not appetizing. My daughter and aunt both got food poisoning . They have no free wifi , no room service and no safe. The liquor available is cheap and they don’t even give you the option for top shelf liquor. Better off just drinking beer the whole time. Out curtains had holes in them. The balcony door didn’t lock which was a problem since we were in the ground floor, no one ever came to fix it even after I went to the front desk . It was NOT worth the money. I will never stay here again. Only upside was that the beach was very nice but so is every beach in the Dominican Republic.
On behalf of the management of the Be Live Collection Marien hotel, we thank you for having preferred us for your vacations in Puerto Plata, R. D. It was and will be a pleasure for us to have had the opportunity to serve you, at the same time we appreciate that you have dedicated part of your time to let us reflect the highest rating through this website. Will be really a pleasure to welcome you back. Receive our warm Regards. John Acosta Community Manager
Second time back, LOVED IT! I cant say enough about how the staff makes the difference. The entertainment attendant "Mosquito" remembered my fiancee and I from our first visit and treated us like family. Yordalis had us dancing by the pool (I NEVER DANCE!) and the waiters and waitresses even remembered how we take our coffee. The food is my favorite part. Not a boring, dry American buffet but TONS of fresh foods, coming out a bit at a time. Chefs line the perimeter to make you omelettes in the am, pasta and pork chops at night. The snack bar is AMAZING in its own rights and of course its all inclusive. The alcohol is name brand unlike *other* resorts we tried in the DR. Room was spotless, and we were glad to bring our own extra towels this time, haha. The ecofriendly house keeping does kidnap your towels for washing which can make a tricky day shower if you didnt bring a spare. The ocean is lieral steps of white sand, clear water, and the inclusive bar near by. Its our heaven, and we will be back!!! -US Navy Veteran
Dear GUEST On behalf of the management of the Be Live Collection Marien hotel, we thank you for having preferred us to enjoy your vacations in Puerto Plata, R.D., as well as for take part of your time for informing us about your recent experience through this website. It is a great pleasure for us to learn that you enjoyed your stay with us, in our facilities, accommodation, and services, as well the excellent hospitality received from our staff; exceeded your expectations by confirming through your comments that you enjoyed your stay and this It motivates us to continue fulfilling our objective of satisfying our valued guests who play a key role in this continuous process, which leads us to achieve excellence in service. It was and will be a satisfaction for us to have had the opportunity to serve you. You may rest assured that your comment has been sent to the different departments of the hotel, to let know them your great satisfaction. We hope to welcome you again and make your experience wonderful again. Best regards, John Acosta Community Manager
Had issues from the start with the check in. The front desk staff was very aggressive and borderline rude because the reservation was not “in the system”. After showing my confirmation email and receipt the employees still would not let me check in, and requested I pay more money for a deposit which i obviously declined being that I had confirmation of my reservation. Once I got to room no. 1, the toilet did not work, the bathroom was dirty and the room smelled of mold. Room no. 2 had roaches crawling on floor, and remnants of bed bugs in bed. Room no. 3 was much better but was traumatized of first 2 rooms that sleeping was hard due to fear of roaches possibly climbing into my luggage and clothing. I will never ever stay here again. Be Live Punta Cana was nothing like this location. Very disappointing. They also charge you daily to use WiFi
Dear Guest First of all, on behalf of the management of the Be Live Collection Marien hotel we thank you for choosing us for your holidays, as well as for informing us about your recent experience through this website. It was and will be a pleasure for us to have had the opportunity to serve you. We would like to offer you our most sincere apologies for the inconvenience you may have experienced and that your stay was not as expected, especially regarding the room, we are sorry for those inconveniences, regarding the reservation of your room, your reservation did not He was on the platform and for this reason he was asked for a deposit to support the check-in until his reservation was processed and it was in the system, a matter that escapes the reception staff when reservations are made last minute Your opinion has the maximum value for us, since with it we can improve the service and facilities and thus achieve the total satisfaction of our guests. You can be sure that your comments have been sent to the different departments of the hotel, so that appropriate measures can be taken whenever possible.It will be our pleasure if you allow us another opportunity to serve you and make your experience wonderful. Best regards John acosta Community Manager
Very good location and every thing was close - good beach and great pool. Service was great and good food.
Dear Guest First of all, on behalf of the management of the Be Live Collection Marien hotel, we thank you for choosing us to enjoy your vacation in Puerto Plata, R. D., as well as for informing us about your recent experience through this website. It is a pleasant pleasure for us to know that our services exceeded your expectations and that you enjoyed your stay and that you enjoyed our beautiful pool and beach as well as the exquisite food that we offer in addition to our beautiful comfortable facilities and with easy access to the areas. It was and will be a great pleasure to have had the opportunity to serve you, you can be sure that your comment has been sent to the different departments of the hotel, so that they know of your great satisfaction. We look forward to welcoming you again and making your experience wonderful again. Best regards, John acosta Community Manager
Dear guest First of all, on behalf of the management of the Be Live Collection Marien hotel we thank you for choosing us for your holidays, as well as for informing us about your recent experience through this website. It was and will be a pleasure for us to have had the opportunity to serve you. We would like to offer you our most sincere apologies for the inconvenience you may have experienced and that your stay was not as expected with regard to the variety of food which, due to your comments, was not to your greatest liking as well as the internet that we have. 1 hour a day for free in addition to the inconveniences he had in the room. Your opinion has the maximum value for us, since with it we can improve the service and facilities and thus achieve the total satisfaction of our guests. You can be sure that your comments have been sent to the different departments of the hotel, so that appropriate measures can be taken whenever possible. It will be our pleasure if you allow us another opportunity to serve you and make your experience wonderful. Best regards John acosta Community Manager