Dreams Jade Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools

VIP Access

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Where to?

Dates

June 2025

July 2025

Preferred Club Suite Ocean Front Double | 1 bedroom, free minibar, in-room safe, desk

3 outdoor pools, a heated pool, open 7:00 AM to 7:00 PM, pool umbrellas

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Explore the area

Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO, 77580

Puerto Morelos Town Square
‪5 min drive‬
Ojo de Agua Beach
‪5 min drive‬
Puerto Morelos Beach
‪10 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪35 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
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Room options

1 bedroom, free minibar, in-room safe, desk

Junior Suite Double

Good

700 sq ft
Sleeps 4
2 Double Beds

Preferred Club Suite Ocean Front King

Exceptional

765 sq ft
Ocean view
Sleeps 3
1 King Bed

Preferred Club Suite Ocean View King

Exceptional

765 sq ft
Ocean view
Sleeps 3
1 King Bed

Junior Suite Ocean Front Double

700 sq ft
Ocean view
Sleeps 4
2 Double Beds

Preferred Club Suite Ocean View Double

Wonderful

765 sq ft
Ocean view
Sleeps 4
2 Double Beds

Junior Suite Ocean Front King

Excellent

700 sq ft
Ocean view
Sleeps 3
1 King Bed

Junior Suite Ocean View Double

Excellent

700 sq ft
Ocean view
Sleeps 4
2 Double Beds

Junior Suite King

Very good

700 sq ft
Sleeps 3
1 King Bed

Family Room

Exceptional

1400 sq ft
Sleeps 6
1 King Bed and 2 Double Beds

Junior Suite Ocean View King

Very good

700 sq ft
Ocean view
Sleeps 3
1 King Bed

Preferred Club Governor Suite

1087 sq ft
Ocean view
Sleeps 2
1 King Bed

Preferred Club Suite Ocean Front Double

765 sq ft
Ocean view
Sleeps 4
2 Double Beds

Junior Suite Tropical View King

Excellent

700 sq ft
Sleeps 3
1 King Bed

Junior Suite Tropical View Double

Excellent

700 sq ft
Sleeps 4
2 Double Beds

About the neighborhood

Puerto Morelos

Within a short walk of Arrecife de Puerto Morelos National Park, Dreams Jade Resort & Spa - All Inclusive is within 2 miles (3 km) of Puerto Morelos Artists’ Cooperative. This 550-room, 4.5-star property has 3 outdoor pools along with a private beach and a full-service spa.

What's nearby

Puerto Morelos Town Square - 5 min drive - 2.7 miles
Ojo de Agua Beach - 5 min drive - 2.7 miles
Puerto Morelos Beach - 10 min drive - 4.9 miles
Crococun Zoo - 13 min drive - 6.6 miles
Dr. Alfredo Barrera Marin Botanical Garden - 16 min drive - 5.9 miles

Getting around

Cancun Intl. Airport (CUN) - 29 min drive

Restaurants

‪Ile de France - ‬11 min walk
‪Arrecife Restaurant - ‬8 min walk
‪La Alhambra - ‬8 min walk
‪Trattoria D'Gulio - ‬10 min walk
‪Zan-Za Bar - ‬11 min walk

About this property

Dreams Jade Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools

Dreams Jade Resort & Spa - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. Limited parking is available. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.

Guests can expect to find free WiFi. Bathrooms offer hair dryers, free toiletries, bidets, and bathrobes. Other amenities include free minibar items, balconies or patios, and coffee makers. Housekeeping is available on request.

A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Languages

English, Spanish

Similar properties

Pool
Hot Tub
All inclusive
Spa

$357 nightly

Jun 30 - Jul 1

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi

Parking and transportation

Height restrictions apply for onsite parking
Limited onsite parking

Food and drink

Free buffet breakfast
2 swim-up bars
3 bars/lounges
7 restaurants
A beach bar
A coffee shop/cafe
A poolside bar
Couples/private dining
Snack bar/deli

Restaurants on site

Capers - Italian
Carnival Buffet
CinCin - Mediterranean
Mercure-French Adult Only
Tamarindo - Mexican

Things to do

2 outdoor tennis courts
3 outdoor pools
Arcade/game room
Archery
Basketball
Beach volleyball
Bicycle rentals
Bicycle tours
Billiards/pool table
Children's pool
Full-service spa
Gym
Heated pool
Hot tub
Kayaking
Mini golf
Nightclub
Personal motorized watercraft
Playground
Sailing
Shopping
Surfing/bodyboarding
Yoga classes

Family friendly

3 outdoor pools
Arcade/game room
Children's pool
Laundry facilities
Mini golf
Playground
Snack bar/deli
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business center
Conference center
Coworking space
Meeting room

Outdoors

Beach loungers
On a private beach
On the bay
Pool loungers
Pool umbrellas
Terrace

Full-service spa

6 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Facials
Hydrotherapy
In-room massages
Manicures/pedicures
Sauna
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Tile flooring in room
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

4 floors
9 buildings
Annual offsets purchased for at least 10% of carbon footprint
Art Deco architecture
At least 80% lighting from LEDs
Banquet hall
Built in 2008
Comprehensive food waste policy
Comprehensive recycling policy
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local artist showcase
Locally-owned and organized tours and activities
No plastic drinking straws
Reusable cups
Smoking not allowed
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathrobes
Bidet
Free toiletries
Hair dryer
Slippers
Toothbrush and toothpaste (on request)
Towels provided

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Ceiling fan
Desk
Energy-saving switches in guestrooms
Free local calls
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Guests traveling with a pet must present their pet's current vaccination record at check-in.

Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

This property welcomes pets for USD 65 per pet, per night
Dogs only
1 total (22 lbs is the maximum weight per pet)
Food and water bowls are available
Certain rooms only, restrictions apply
Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Property payment types

Important information

Fees

The charges below are included in your overall room price:

New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Pet fee: USD 65 per pet, per night
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day, and checking in is easy with express services. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and debit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property uses eco-friendly cleaning products.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

Pool access available from 7:00 AM to 7:00 PM.
Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
No cribs or infant beds are available.
No rollaway or extra beds are available.
Parking has height restrictions.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Now Jade All Inclusive

Now Jade Riviera Cancun Resort And Spa

Now Jade Riviera Cancun Resort All Inclusive Puerto Morelos

Now Jade Riviera Cancun Hotel Puerto Morelos

Frequently asked questions

Can I book all-inclusive options at Dreams Jade Resort & Spa - All Inclusive?

Dreams Jade Resort & Spa - All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals plus many onsite activities. Activities include snorkeling, windsurfing, and kayaking.

How much does it cost to stay at Dreams Jade Resort & Spa - All Inclusive?

As of Jun 28, 2025, prices found for a 1-night stay for 2 adults at Dreams Jade Resort & Spa - All Inclusive on Jun 29, 2025 start from $326.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Dreams Jade Resort & Spa - All Inclusive?

Dreams Jade Resort & Spa - All Inclusive offers free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on our site.

What's there to see close to Dreams Jade Resort & Spa - All Inclusive?

This property is located in Puerto Morelos within a short 12-minute walk of Arrecife de Puerto Morelos National Park. You'll also find Puerto Morelos Town Square and Puerto Morelos Beach within a short drive.

Is parking available on site at Dreams Jade Resort & Spa - All Inclusive?

Yes, though parking is limited. Bicycle parking is also available for guests.

Is a spa located at Dreams Jade Resort & Spa - All Inclusive?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, mani/pedis, and massages.

Does Dreams Jade Resort & Spa - All Inclusive include a casino?

No, Dreams Jade Resort & Spa - All Inclusive doesn't have a casino.

Is there an indoor pool at Dreams Jade Resort & Spa - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub. Guests have pool access between 7:00 AM and 7:00 PM.

What will couples enjoy most about a stay at Dreams Jade Resort & Spa - All Inclusive?

This waterfront all-inclusive property offers many amenities for couples, including in-room massages as well as a private beach and a beach bar.

Are there hot tubs at Dreams Jade Resort & Spa - All Inclusive?

Yes, this all-inclusive property has a spa tub.

Does Dreams Jade Resort & Spa - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Dreams Jade Resort & Spa - All Inclusive has 7 restaurants, and serves free buffet breakfast.

Does Dreams Jade Resort & Spa - All Inclusive allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Dreams Jade Resort & Spa - All Inclusive for a fee of USD 65 per pet, per night. The property also provides food and water bowls.

Does Dreams Jade Resort & Spa - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

What is the closest airport to Dreams Jade Resort & Spa - All Inclusive?

The closest major airport to Dreams Jade Resort & Spa - All Inclusive is Cancun Intl. Airport (CUN), which is 18.1 mi away (29 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 22.2 mi away.

Are there rooms with balconies at Dreams Jade Resort & Spa - All Inclusive?

Yes, every guestroom at Dreams Jade Resort & Spa - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Dreams Jade Resort & Spa - All Inclusive offer wedding services?

There are wedding services available at Dreams Jade Resort & Spa - All Inclusive if that's in your vacation plans.

Dreams Jade Resort & Spa - All Inclusive Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Felicia

Jun 2, 2025

Stayed 3 nights in May 2025

2/10 Terrible

CATHERINE

Apr 23, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Eustace

Mar 29, 2025

Stayed 4 nights in Mar 2025

4/10 Poor

Lynn Marie

Traveled with family and small children, Traveled with family

Mar 28, 2025

Liked: Staff & service

Disliked: Amenities

Preferred was not worth $200 per night extra. Did not get any extra benefits besides the adult pool. Not enough bar servers at either the pools or the beaches. No robes in the room. Same amenities as all of the other rooms. The teen zone never had anyone up there to hand out basketballs, golf clubs, etc. Kids went up there several times and there was no one around so they left The only upside was the waiters in the buffet. They were phenomenal.

Stayed 7 nights in Mar 2025

8/10 Good

Stephanie

Mar 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Mar 2025

8/10 Good

Cristie

Traveled with family

Mar 26, 2025

Liked: Amenities

Beautiful! Safe! Love the pool activities during the day! Great food and many options! Bring a hairdryer! Has nightly entertainment.

Stayed 3 nights in Mar 2025

10/10 Excellent

Elzbieta Agata

Traveled with partner

Mar 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very friendly staff helpful and respectful

Stayed 4 nights in Mar 2025

10/10 Excellent

Scott, Kaysville

Traveled with partner

Mar 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very relaxing…really liked the preferred option!

Stayed 9 nights in Feb 2025

10/10 Excellent

Crystal Danielle, Elmsford

Traveled with group

Mar 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was AMAZING!! The staff are extremely friendly and always very helpful. The resort is beautiful and elegant, definitely top notch. The food was great. Our favorite restaurant was Spice. The beach was a little rocky with some seaweed but nothing to complain about. We find a section that was Crystal clear. Absolutely beautiful. The pool area was always fun and full of different activities. There was always something to do all over the resort from morning to night!! We had an ocean view junior suite and received a free upgrade to the Preferred side with a hot tub right on our balcony with a gorgeous view of both the pool and the ocean!! The room was really beautiful and comfortable. Very spacious and very clean. We give this resort a 10/10!! We will definitely be returning!!

Stayed 4 nights in Mar 2025

10/10 Excellent

Bhumika Kiranbhai

Traveled with family

Mar 13, 2025

Liked: Amenities

Outstanding stay and awesome service. One of the best resort I have ever been to.

Stayed 4 nights in Mar 2025

2/10 Terrible

Sashae

Mar 13, 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Stayed 3 nights in Mar 2025

6/10 Okay

ross

Traveled with group, Traveled with partner

Mar 13, 2025

Liked: Cleanliness, staff & service, amenities

The food was just very average and the beach was rocky and our shower didn’t work properly for 3 days

Stayed 10 nights in Feb 2025

2/10 Terrible

Jessica

Traveled with group, Traveled with partner, Traveled with family

Mar 13, 2025

Disliked: Cleanliness, staff & service, amenities

We came for my brother’s wedding and it was a terrible experience. Room was dirty! and I paid extra to check in early! Food mediocre at best. Spice was the best restaurant, and thats not saying much. Check in staff and spa front desk staff were rude, disorganized and unwelcoming. They talk down to you when you complain. Never really did anything to make it better. When I thought they would it was ploy to go sit down at a brunch for a timeshare oh sorry, “preferred club.” Felt discriminated because I was Mexican-American and not their usual tourist type. Line staff were great! Drinks okay, not really all inclusive, not all top shelf stuff included. Always trying to up-sale you!

Stayed 4 nights in Mar 2025

10/10 Excellent

Clina Erilus

Mar 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice

Stayed 5 nights in Mar 2025

4/10 Poor

Lori

Mar 11, 2025

Stayed 10 nights in Feb 2025

10/10 Excellent

Hugo

Mar 10, 2025

Stayed 1 night in Mar 2025

8/10 Good

Jenalee

Mar 9, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All the details!

Pros: -Heated main pool, overall pool space and chairs were generally available -Saul and the entertainment crew were awesome -Property layout and amenities were amazing Cons: -The food at the restaurants was just OK. They didn't have a lot of options and everything was very salty. Also...no tacos or taco bar!! -The nightly shows were not great with the exception of the fire show. -Poolside music was not great (except when the entertainment staff was doing an activity) Pools- the non-preferred area had 3 pools plus a wading pool. The pools were a decent size and one had a swim up bar. Ideally these would have been all connected as they were all right next to each other. Pools seats were generally available, even if you didn't wake up at dawn to save seats. Food- The poolside grill was limited with burgers, hot dogs, chicken wings, and occasionally a quesadilla as well as chips and guac/salsa. The other lunch option served pizza and some seafood dishes, but not a rotating menu like I would have expected. The buffet was very standard, the only issue here was if you wanted eggs/omelets in the AM it took forever! The dinner restaurant options were Mediterranean (didn't eat here), Asian/Hibachi which was our favorite. We did both options, Luis was our grill master and did an awesome job and the menu options were all great. Italian was okay, everything was very salty, but the risotto balls were pretty good! Mexican was a huge disappointment, the menu was small and did

Stayed 7 nights in Feb 2025

10/10 Excellent

Andrew Joseph

Mar 9, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Feb 2025

10/10 Excellent

Rafael Ramirez

Traveled with family and small children

Mar 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

[Traveled in March 2025] The property itself is, for the most part, immaculately kept. The restaurants are fantastic (save for the Asian restaurant) and the cold brew is strong (enjoyed getting some every morning at the buffet). The cocktails and drinks in the preferred club were notably stronger than other areas of the resort. The bar grill by the pool served fantastic wings (coming from somebody that loves hot wings and is picky). For the most part, the staff is exceptional and attentive. The masseuses at the spa were phenomenal! Cons: Room furniture was outdated, and the rooms have steps (is a problem with kids and/ or if you’ve had some drinks in you). The beach is small and on the rockier side. Ran into a couple of rude staff, and had to demand to not be waited by one in particular. Additionally had room service come and open the door to our room at 10 PM without knocking (it seems a late “turn down” service is to be expected, but this particular employee did not follow the 3x knocking protocol). Reported this to the front desk and they were apologetic and extremely mindful for the rest of our stay. Overall Experience: 7.5/10. We would return even with the cons as described above. Property was beautiful, drinks/food/ coffee was fantastic, and staff is great for the most part.

Stayed 5 nights in Feb 2025

8/10 Good

jason

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family

Mar 3, 2025

Liked: Cleanliness, property conditions & facilities

Nice spot for short vacation. Attended a wedding and it was very nice.

Stayed 3 nights in Feb 2025

10/10 Excellent

Jacqueline

Traveled with group

Mar 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was beautiful and expansive. The variety of restaurants and the food was excellent. The beach was nice with easy access to the ocean for swimming. The push for membership was heavy and the “hard sell” was off-putting.

Stayed 4 nights in Feb 2025

8/10 Good

Sharon, Queen Creek

Mar 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Feb 2025

10/10 Excellent

Michelle Marie

Traveled with partner

Mar 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Me and my husband just returned from our honeymoon there and absolutely loved it! Very impressed and happy with the amount of restaurants and variety of food options (even just within the buffet itself!) We loved the hibachi experience at Spice- our chef was hilarious and put on a great show! The staff was very welcoming and friendly. We stayed in the preferred club and loved our tub on the balcony and adults only pool. The pool, beach, and ocean were all so great and just steps from each other! Our room was spacious, pretty, and comfy and the daily housekeeping was always great. We did a spa day at the resort and did a couples massage where we had great service as well. The resort seems to offer plenty of activities and entertainment and is very family friendly but our happy place was at the pool and our private tub at night :) We already miss the pool and all the food! We will definitely be back! Thank you for an incredible honeymoon. {Personally my biggest complaint/disappointment was not finding many options in the gift shop that had the resort name/logo on it. There was some hats and quite a few men’s shirts with the name, but I was hoping to find a cute women’s tank top or sweatshirt or even a magnet.}

Stayed 6 nights in Feb 2025

8/10 Good

Mina

Feb 28, 2025

Liked: Cleanliness, staff & service

Stayed 5 nights in Feb 2025

6/10 Okay

Jeff

Traveled with family

Feb 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was fine

There were good things and bad things about Dreams Jade. The good things were: The staff was always friendly. The Spa was absolutely gorgeous. The kids Explorers club was great. My daughter really enjoyed spending time there and asked to go there even when we didn't have anything else to do. Being right next to the place where you can swim with Dolphins was nice. It was nice being at an all-inclusive resort where we didn't have to worry about where to go eat or even the logistics of all eating together. People could just eat when they wanted. The food at the French restaurant and the Mediterranean restaurant was fabulous. The bad things were: The service at the sit down restaurants was always friendly, but always terribly, terribly slow. If you're the sort of person who likes to sit down and talk and drink for a couple hours, it would be fine, but slow service at a restaurant is a personal pet peeve of mine, and I hate feeling like I'm wasting time just sitting there for 10 minutes waiting for the menus, and sitting there for 20 minutes waiting for someone to take our order, and sitting there for a half hour waiting for the food. We never got in and out in less than an hour and 20 minutes, and that's without having to wait for a bill or to pay a bill. The quality of the food was mixed. We had dishes at some of the restaurants that were borderline terrible, like worse than a bad Denny's dinner. The buffet food was generally lower quality buffet food.

Stayed 7 nights in Feb 2025