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Banyan Tree Puebla

5.0 star property
Luxury hotel with 3 restaurants and a full-service spa
VIP Access

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Photo gallery for Banyan Tree Puebla

Exterior
Property video
Body treatments, aromatherapy, deep-tissue massages, Swedish massages
Exterior
Buffet

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Spa
  • Breakfast available
  • Pet friendly

Explore the area

View in a map
10 Norte #1402, Col. Barrio del Alto, Puebla, PUE, 72000
  • Place, Puebla Convention Center
    ‪7 min walk‬
  • Place, Zócalo de Puebla
    ‪13 min walk‬
  • Place, Puebla Cathedral
    ‪15 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪44 min drive‬
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Urban Bliss

1 bedroom, premium bedding, pillowtop beds, minibar

Urban Bliss

9.0 out of 10
Wonderful
(2 reviews)
  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Harmony Suite

Harmony Suite | 1 bedroom, premium bedding, pillowtop beds, minibar

Harmony Suite

  • 2260 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Room Double

Urban Room Double | 1 bedroom, premium bedding, pillowtop beds, minibar

Urban Room Double

8.6 out of 10
Excellent
(10 reviews)
  • 495 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Serenity Suite

Serenity Suite | 1 bedroom, premium bedding, pillowtop beds, minibar

Serenity Suite

  • 1249 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Bliss Suite

Bliss Suite | 1 bedroom, premium bedding, pillowtop beds, minibar

Bliss Suite

  • 1001 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Junior Suite King

Urban Junior Suite King | 1 bedroom, premium bedding, pillowtop beds, minibar

Urban Junior Suite King

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Junior Suite Double

Urban Junior Suite Double | 1 bedroom, premium bedding, pillowtop beds, minibar

Urban Junior Suite Double

  • 538 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Bliss Junior Suite

Bliss Junior Suite | 1 bedroom, premium bedding, pillowtop beds, minibar

Bliss Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 678 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Room King

Urban Room King | 1 bedroom, premium bedding, pillowtop beds, minibar

Urban Room King

9.0 out of 10
Wonderful
(4 reviews)
  • 495 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Puebla

Located in Puebla Historic Center within a short walk of Zócalo de Puebla, Banyan Tree Puebla is within a mile (2 km) of other popular sights such as Puebla Cathedral. This 5-star hotel has 78 guestrooms and offers a full-service spa, an outdoor pool, and a 24-hour gym.

What's nearby

  • Puebla Convention Center - 7 min walk - 0.4 miles
  • Zona Histórica de los Fuertes - 12 min walk - 0.7 miles
  • Zócalo de Puebla - 14 min walk - 0.8 miles
  • Puebla Cathedral - 15 min walk - 0.8 miles
  • Centro Expositor - 6 min drive - 1.0 mile

Getting around

  • Puebla–Cholula Tourist Train Terminal - 7 min drive
  • Puebla Intl. Airport (PBC) - 39 min drive

Restaurants

  • ‪Un Respiro Café - ‬7 min walk
  • ‪Rooftop Banyan Tree - ‬1 min walk
  • ‪La Violeta - Hotel Boutique - ‬5 min walk
  • ‪Café & Bar Rentoy - ‬6 min walk
  • ‪La Selva La Cuna de las Chalupas - ‬1 min walk

About this property

Banyan Tree Puebla

Luxury hotel with 3 restaurants and a full-service spa
Banyan Tree Puebla features a full-service spa, an outdoor pool, and a 24-hour gym. Valet parking is MXN 220.00 per day if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for MXN 1250 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and meeting rooms.
Guests can enjoy TVs and stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Minibars, espresso makers, and safes are other standard amenities.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Banyan Tree Spa has 3 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Valet parking on site (MXN 220 per day)

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: MXN 475 to 1,000 for adults and MXN 475 to 999 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bar Los Lavaderos
  • Pasquinel Bistrot
  • Rooftop Bar
  • Saffron
  • Trattoria Cello

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Outdoor pool

Family friendly

  • Dining table
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 4,951 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Chef service
  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 1260 per pet, per day
  • 1 total (22 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for MXN 1000.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately MXN 475 to 1000 for adults, and MXN 475 to 999 for children
  • Airport shuttle fee: MXN 1250 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: MXN 220.00 per day
  • Pet fee: MXN 1260 per pet, per day
  • Rollaway bed fee: MXN 1000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Rosewood Puebla Hotel
Rosewood Puebla
Hotel Azul Talavera
Azul Talavera Hotel
Banyan Tree Puebla Hotel
Banyan Tree Puebla Puebla
Banyan Tree Puebla Hotel Puebla

Frequently asked questions

Is a free cancellation option available at Banyan Tree Puebla?

Banyan Tree Puebla provides free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What's there to do close to Banyan Tree Puebla?

This hotel is situated in Puebla Historic Center within a 10-minute walk of Main Theater of Puebla, Artist Quarter, and El Parian Market. You'll also find Zócalo de Puebla and Cuauhtemoc Stadium within a short drive.

Will I be able to park at Banyan Tree Puebla?

Yes, valet parking is offered for MXN 220.00 per day.

Is a spa located at Banyan Tree Puebla?

Banyan Tree Spa is the hotel's spa and services include deep-tissue massages, Swedish massages, body wraps, and aromatherapy.

Does Banyan Tree Puebla have a casino on the premises?

No, Banyan Tree Puebla doesn't have a casino.

Is there an indoor pool at Banyan Tree Puebla?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Banyan Tree Puebla good for couples?

There are many amenities for couples at this hotel, including in-room massages and access to a chef as well as an outdoor pool.

Are there hot tubs at Banyan Tree Puebla?

No, this hotel doesn't have a spa tub.

Does Banyan Tree Puebla have a restaurant with a breakfast menu?

Yes, Banyan Tree Puebla has 3 restaurants, and serves breakfast (local cuisine) each morning for a surcharge.

Does Banyan Tree Puebla allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Banyan Tree Puebla for a fee of MXN 1260 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Banyan Tree Puebla?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Banyan Tree Puebla?

The closest major airport to Banyan Tree Puebla is Puebla Intl. Airport (PBC), which is 21.8 mi away (39 minutes by car).

Are there rooms with balconies at Banyan Tree Puebla?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy garden or city views.

Does Banyan Tree Puebla have a wedding venue?

There are wedding services available at Banyan Tree Puebla if that's in your vacation plans.

Banyan Tree Puebla Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 489 out of 649 reviews
Rating 8 - Good. 88 out of 649 reviews
Rating 6 - Okay. 35 out of 649 reviews
Rating 4 - Poor. 21 out of 649 reviews
Rating 2 - Terrible. 16 out of 649 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

David H

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is an excellent place to stay in Puebla, with lovely rooms, nice restaurants and great staff. Abraham who works in the rooftop bar was an excellent host to us every night we were there! Thanks Abraham.
Stayed 5 nights in Jul 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Banyan tree hotel itself was awesome but there were some protest going on for couple of hrs while we were having a nape and it was very loud outside the room.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jon

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stuff and beautiful property
Stayed 1 night in Jun 2025

10/10 Excellent

Allison

Stayed 1 night in Jun 2025

10/10 Excellent

Monty

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing times

Great location, property well maintained but the main rating is the customer service, this place is customer based, from the moment you arrive to the moment you leave, the attention to the customer is primal. Every employee I encountered was very polite and attentive, they are there to answer every question you could have or need. The food is also great and plenty, overall I recommend this place for your short or long stay. They will be there to make sure you enjoy your stay.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Book it!

Amazing stay! First time ataying at Banyan Tree. I'm excites to book more withbthem.
Stayed 1 night in May 2025

10/10 Excellent

VASSYA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Florice, orange

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The rooms and bathroom is top notch. The staff is friendly.
Stayed 1 night in Apr 2025

10/10 Excellent

Marcelo, Brownsville

Stayed 1 night in Apr 2025

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel located very central and convenient to different options from shopping to eating. The staff was amazing and efficient, my only complaint was that the temperature in the room could not be cooler.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 2 nights in Mar 2025

8/10 Good

Melanie, Tyler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful and our room was very nicely appointed. The rooftop was the perfect place for sunset! With a view of the volcano. The location is further from the historic center than I would suggest to stay. We love to walk but there is so much to walk and see that adding the extra to get back to the hotel was a bit much. All the shopping and restaurants are around the historic square so we found we would Uber from the hotel to the square then start walking from there. The disappointment with our room was it was hot. The AC would not adequately cool the room. We asked for a fan but it was still stuffy. It’s almost as if they controlled the temps ever though we had a control panel in our room. Also we were on the 4th floor and every night around 10 the sounds of dragging chairs above us was very loud. So loud that it woke us up. I thin it must have been coming from the rooftop when they close for the evening. Staff needs to be attentive to not dragging chairs and realize it is very loud to the floor below them. The hotel is very nice however I would not suggest it because of the location and the cost when dealing with a hot room and the noise from above.
Stayed 3 nights in Mar 2025

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel!! Pero el piso 3 olía demasiado a humedad (cuidar eso)
Stayed 1 night in Mar 2025

10/10 Excellent

Michael, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, modern, beautiful, well appointed and decorated! Amazing and well trained staff; super friendly, helpful and knowledgeable! A million thanks for an absolutely wonderful stay!
Stayed 2 nights in Feb 2025

10/10 Excellent

Alberto

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room is beautiful!!!
Stayed 1 night in Mar 2025

8/10 Good

Doris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great staff. The food was average at the hotel
Stayed 2 nights in Feb 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

RAFAEL

Stayed 4 nights in Feb 2025

10/10 Excellent

Carlos, San Antonio

Traveled with family
Beautiful hotel located in the heart of downtown Puebla
Stayed 1 night in Feb 2025

10/10 Excellent

SOJUNG

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
great
Stayed 1 night in Feb 2025

4/10 Poor

Charles

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service

Overrated

food in italian restaurant, chello, was terrible. Returned the pizza (tasted like cardboard). Service was ok. Then went to breakfast. That restaurant opens at 7, arrived 7:30, and nothing was set up and noone really cared. This is not typical of the Banyan Tree glagship.
Stayed 1 night in Feb 2025

10/10 Excellent

Shuangxia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel, everything is perfect!
Stayed 1 night in Feb 2025

10/10 Excellent

MARISOL, El Cajon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly people, very clean place, staff is very polite, we enjoyed our staying.. we will definitely come back. Love it!
Stayed 4 nights in Jan 2025

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Emely

Stayed 1 night in Jan 2025

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