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Recent guest reviews

Pro: Hotel appearence is beautiful and the rooms are well designed and layout makes the rooms feel mordern and comfortable. Con: HORRIBLE customer service/hospitality both on the phone and in person. We booked two rooms (with Terrece and exterior) listed on Orbitz and when we got to our rooms we were given standard rooms. When we approached the young lady at the front desk ("karny") she was shockingly rude (in spanish) and stated "Expedia has the wrong rooms listed on the website, there is nothing she can do." As for the "VIP Access" perk (free valet parking) she flat out said "No." I spent over 3 hours on the phone with Expedia/Orbitz to help with a resoultion and the end result is they too stated the hotel personal were rude and hung up on them- so I was given no resoultion or direct explanation from either party. Beware that the room you select may not be the room you are given with no direct explantion to why. In conclusion, I won't stay at the Hotel Ikonic again. I hope the Expedia/Orbitz Team is fairly taking not of this "bait and switch" practice the hotel has executed and the incredibly problematic staff that works there.

The staff was extremely helpful and friendly. The room was clean and had a great view of the city. Great location also.

A modern and lovely hotel very close to the central cathedral plaza (5 blocks away) and the other magnificent attractions of Puebla, but not too close. Exceptional, ultra-friendly service from everyone on staff, so obviously well managed. Complimentary breakfast buffet simply luxurious.

I would definitely stay here again. Super clean, spacious, and there were no issues whatsoever.

Boulevard 5 de Mayo 202 Puebla PUE

Hotel highlights

  • Walking distance to Zocalo Square and Puebla Cathedral
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Puebla Historic Center, Ikonik Hotel Puebla is next to popular attractions like Puebla Convention Center and El Parian Market. This 3.5-star hotel has 69 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a fitness center. Centrally located in Puebla, the hotel is connected to the convention center and also a short walk from Artist Quarter and Zocalo Square.


Dining

Enjoy a bite to eat at the hotel's fine-dining restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to noon and on weekends from 7:00 AM to 12:30 PM.


Rooms

The 69 rooms are air-conditioned and have an array of amenities, including minibars, phones, and desks. Guests can expect to find free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries.


Property features

Guests of Ikonik Hotel Puebla enjoy features like a fitness center, free WiFi in public areas, and free newspapers. Valet parking is available for MXN 60 per day. Front-desk staff can assist with luggage storage, securing valuables, and tours or tickets. Additional amenities include laundry facilities and a porter/bellhop.

Room options

Double Room

1 King Bed | Sleeps 2

Double Room Single Use (Interior)

1 King Bed | Sleeps 1

Double Room (Exterior)

1 King Bed | Sleeps 2

Deluxe Room (Terrace)

1 King Bed | Sleeps 2

Guest reviews for Ikonik Hotel Puebla

Everyone (3) Couples (1) Family (1)
1
Everyone

By on Mar 18, 2021

2
Friends Family

Pro: Hotel appearence is beautiful and the rooms are well designed and layout makes the rooms feel mordern and comfortable. Con: HORRIBLE customer service/hospitality both on the phone and in person. We booked two rooms (with Terrece and exterior) listed on Orbitz and when we got to our rooms we were given standard rooms. When we approached the young lady at the front desk ("karny") she was shockingly rude (in spanish) and stated "Expedia has the wrong rooms listed on the website, there is nothing she can do." As for the "VIP Access" perk (free valet parking) she flat out said "No." I spent over 3 hours on the phone with Expedia/Orbitz to help with a resoultion and the end result is they too stated the hotel personal were rude and hung up on them- so I was given no resoultion or direct explanation from either party. Beware that the room you select may not be the room you are given with no direct explantion to why. In conclusion, I won't stay at the Hotel Ikonic again. I hope the Expedia/Orbitz Team is fairly taking not of this "bait and switch" practice the hotel has executed and the incredibly problematic staff that works there.

By on Mar 18, 2021

5
Partner Couples

The staff was extremely helpful and friendly. The room was clean and had a great view of the city. Great location also.

By on Jan 28, 2020

Review comment responded on Jan 29, 2020

Dear guest, thanks for your comments, it is a pleasure for us to know that your experience at Ikonik was excellent. We invite you to visit us again the next time you return to Puebla. For us the main thing is the satisfaction of our customers.

5
Everyone

A modern and lovely hotel very close to the central cathedral plaza (5 blocks away) and the other magnificent attractions of Puebla, but not too close. Exceptional, ultra-friendly service from everyone on staff, so obviously well managed. Complimentary breakfast buffet simply luxurious.

By , from Seattle on Nov 12, 2018

Review comment responded on Nov 12, 2018

Thank you very much for your comments, it is a pleasure for us, that Ikonik Hotel has been of your total pleasure. We wait for you again the next time you visit Puebla.

5

everyone was really attentive & nice. excellent!

Everyone

I would definitely stay here again. Super clean, spacious, and there were no issues whatsoever.

By , from Norco, CA on May 13, 2017

Review comment responded on Jun 29, 2017

Dear Jesse Thank you for staying with us. See you son. Kind Regards Luis Limon

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