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Hotel Elena

3.0 star property

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Photo gallery for Hotel Elena

Exterior
Quadruple Room, 2 Double Beds, Private Bathroom | Premium bedding, in-room safe, desk, free WiFi
Lobby
Interior
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Laundry
  • Housekeeping

Explore the area

View in a map
Calle 2 Norte 608 Centro, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪7 min walk‬
  • Place, Puebla Convention Center
    ‪7 min walk‬
  • Place, Puebla Cathedral
    ‪10 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪51 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Premium bedding, in-room safe, desk, free WiFi

Standard Room, 1 Double Bed

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Quadruple Room, 2 Double Beds, Private Bathroom

Quadruple Room, 2 Double Beds, Private Bathroom | Premium bedding, in-room safe, desk, free WiFi

Quadruple Room, 2 Double Beds, Private Bathroom

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Room

Superior Room | Premium bedding, in-room safe, desk, free WiFi

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 236 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Puebla

Located in Puebla Historic Center, Hotel Elena is next to Mexican Revolution Museum and Candy Street. This 17-room, 3-star hotel has conveniences like free in-room WiFi, free valet parking, and a rooftop terrace.

What's nearby

  • Santo Domingo Church - 3 min walk - 0.2 miles
  • Zócalo de Puebla - 7 min walk - 0.4 miles
  • Puebla Convention Center - 7 min walk - 0.4 miles
  • Puebla Cathedral - 10 min walk - 0.6 miles
  • Zona Histórica de los Fuertes - 15 min walk - 0.8 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 20 min walk
  • Puebla Intl. Airport (PBC) - 42 min drive

Restaurants

  • ‪El Anafre Rojo - ‬3 min walk
  • ‪Casa Real Poblana - ‬3 min walk
  • ‪Super Soya - ‬3 min walk
  • ‪El Viejo Rosario - ‬2 min walk
  • ‪Taqueria Los Angeles - ‬1 min walk

About this property

Hotel Elena

Guests of Hotel Elena enjoy a rooftop terrace, free WiFi in public areas, and coffee in a common area. Free valet parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a microwave in a common area, a refrigerator in a common area, and a free grocery shopping service.
Guests can expect free WiFi and flat-screen TVs with cable channels. Beds sport premium bedding. Other amenities include portable fans, safes, and phones.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 60 for adults and MXN 60 for children
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Desk
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 60 for adults and MXN 60 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
  • Check-in: 2:00 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

HOTEL ELENA Puebla
ELENA Puebla
HOTEL ELENA Hotel
HOTEL ELENA Puebla
HOTEL ELENA Hotel Puebla

Frequently asked questions

Is free cancellation available at Hotel Elena?

Hotel Elena offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Elena?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Hotel Elena on May 29, 2026 start from $45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Hotel Elena?

This hotel is situated in Puebla Historic Center, just steps from Mexican Revolution Museum and Candy Street, and within a short walk of Zócalo de Puebla. You'll also find Zona Histórica de los Fuertes and Rosario Chapel less than a mile away.

Will I be able to park at Hotel Elena?

Yes, valet and self parking are offered for free at the hotel.

Does Hotel Elena have a casino?

No, Hotel Elena doesn't have a casino.

Will I find an indoor pool at Hotel Elena?

No, there is no indoor pool at this hotel.

Is Hotel Elena a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a restaurant and a free grocery shopping service plus some guestrooms include city views.

Are there hot tubs at Hotel Elena?

No, there isn't a spa tub at this hotel.

Does Hotel Elena have a restaurant with a breakfast menu?

Yes, Hotel Elena serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Will Hotel Elena allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Elena.

Are there connecting rooms at Hotel Elena?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Hotel Elena?

The closest major airport to Hotel Elena is Puebla Intl. Airport (PBC), which is 22.3 mi away (42 minutes by car).

Can I book a room with a balcony at Hotel Elena?

No, there aren't any guestrooms with balconies at Hotel Elena.

Hotel Elena Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 83 out of 177 reviews
Rating 8 - Good. 50 out of 177 reviews
Rating 6 - Okay. 26 out of 177 reviews
Rating 4 - Poor. 4 out of 177 reviews
Rating 2 - Terrible. 14 out of 177 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

J faithe

Disliked: Amenities
I loved the staff and the location. The building is beautiful and charming. Two big issues, I had no hot water and the pillow covers were not changed - The staff changed them immediately, and were very apologetic. Noise travels from inside the hotel, so if you have people who are loud and talking it's a bit annoying at 11pm. But the price was right, the location was good. ooooooo - the biggest thing - there is no heating in the hotel, so not only is the 24hr staff freezing, so you are you. I survived - probably wouldn't stay again, but it was fine. And, again - I loved the staff - very hard working and lovely people.
Stayed 4 nights in Jan 2026

10/10 Excellent

Alexander

Stayed 1 night in Jul 2025

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2025

2/10 Terrible

Fernando

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room which was reserved as City view Has no windows at all! Receptionist said it is Expedia system fault. Director of this hotel is absent all day, they don’t want to return money paid on the reservation desk on arrival. Expedia tried to make another charge For us to be able to change the hotel. Hotel description is a fraud. They know they don’t offer city view , they charge and don’t want to refund money paid for touristic product which does not correspond to the description.

6/10 Okay

Joyce

Liked: Staff & service, property conditions & facilities

Bonito pero no fue tan cómodo

Pros: La zona es céntrica, el personal amable, el hotel bonito, incluyendo la habitación. Las vistas de la terraza son impresionantes. La habitación cuenta con aire acondicionado. Cons: Las almohadas y toallas son viejas. El desagüe de la regadera olía muy fuerte a drenaje. Hay 2 bares frente al hotel que tocan música a volumenes tan altos que aún con tapones se sentían las vibraciones toda la noche. Recomiendo evitar la habitación en terraza con balcón para estar lejos del ruido. Además porque son muchas escaleras para llegar a estás habitaciones en terraza.
Stayed 4 nights in Nov 2023

8/10 Good

Miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No water at night. Bar with loud music at night.in front of building. Last day coffee was cold. Service attendants excellent.
Stayed 5 nights in May 2023

10/10 Excellent

Sandra, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Colonial decor, nice staff, and very helpful.
Stayed 2 nights in Apr 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Go somewhere else

The room is old, has no windows and bo heat. They claim the room to be no smoking but it smells of smoke. They charged me 200 pesos because my four year old was sick (vomit) in the bed. Not impressed.
Stayed 1 night in Jan 2022

10/10 Excellent

Esther

Stayed 1 night in Aug 2021

10/10 Excellent

Aleksandar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Requested double bed room and got a room with two twin beds put together. No working AC, stairs are the only access to rooms. Friendly staff, easy walk to city center.
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente place, very close to down town city and many other places to eat and shop!
Stayed 5 nights in Mar 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very centric, good location, the room was nice, confortable bed, hot in the day but no need to use the AC, the only think is if you like cold showers this is the right hotel, most of the time the water at the shower was cold, no very nice! But for the price we got what we paid!
Stayed 4 nights in Feb 2021

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Buena ubicación. Los blancos y almohadas podrían ser mejores. Lo ideal es pedir una de las 3 habitaciones con ventana a la calle.
Stayed 2 nights in Dec 2020

10/10 Excellent

Maggie, Puebla

Liked: Cleanliness, staff & service, property conditions & facilities
Everything very good clean and the hospitality very friendly and staff very helpful
Stayed 1 night in Sep 2020

6/10 Okay

Edgar Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Maria Angelica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel!

We arrived at this hotel and was very surprised at how nice the hotel is! Ruth was extremely nice and professional, and she took extra care to make sure my elderly mother in law was comfortable. The room was very nice, clean and spacious. The room also included a continental breakfast. The woman serving breakfast was extremely nice and very helpful. In the evening we sat in the lobby and Marco, the evening staff was very kind and offered to help us with anything we needed. The hotel is located in a very central area, 5 to 10 minutes walking to the zocalo, cathedral and many other beautiful places. The hotel is half a block from the “Candy street”. I would definitely recommend this hotel to anyone looking for a place to stay in Puebla.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Claudia Estefania

Liked: Cleanliness, room comfort

Good place, bad parking service

The parking is far, the valet takes up to 30 minutes to deliver your car
Stayed 2 nights in Oct 2019

8/10 Good

mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Vilma

Liked: Cleanliness, staff & service, property conditions & facilities
La cama vencida se un lado y almohadas duras Pedi una sabana extra el domingo tipo 9 pm y me respondoeron que revisarian porque solo era una por habitación y cuando dije que habia frio me respondieron que para ellos era epoca de calor, las demas personas muy bien solo ese deralle que me molestó
Stayed 4 nights in Apr 2026

10/10 Excellent

Omar Enrique

Stayed 1 night in Jan 2026

10/10 Excellent

Heriberto

Stayed 2 nights in Jan 2026

2/10 Terrible

Genaro

Liked: Staff & service
Disliked: Cleanliness
Las condiciones del baño despiden un fuerte olor a cañería y la regadera no tiene mantenimiento y el agua sale para todos lados
Stayed 2 nights in Jan 2026

6/10 Okay

Jaime Miguel

Liked: Cleanliness, staff & service
Disliked: Amenities
La habitación estaba deteriorada, se oía el ruido de la habitación contigua, el agua de la regadera no estaba suficientemente caliente, todo lo demás suficiente y lo esperando por el precio bajo
Stayed 1 night in Jan 2026