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Marriott Puebla Hotel Meson del Angel

4.5 out of 5.0

Recent guest reviews

While spending 4 days in Puebla, we were treated to amazing service this Marriott. The Equipo Espacio team, Luisa, Alfredo, Nallelly, Bere, Roman, Oscar, Teresa, and Francisco are simply the best!! Thank you!!

We love this hotel. Although it is not in a touristy part of town, we have come back to this hotel multiple times. The rooms are great, the pools are nice, and the staff there does a great job of making guests feel welcome. The executive lounge is top notch and they are all very friendly to families and children. We love going to Puebla mostly because we know a trip to Puebla means a stay at the Marriott Meson del Ángel.

I had experienced great service while at the Marriot Puebla Hotel Meson del Angel. From the front desk to the executive lounge, the service was friendly and helpful. The staff at the espacio ejecutivo , executive lounge, Chef Nalley, Tersa, Luisa, Karla, Alfredo Oscar and Roman always greeted me with a smile and were quick to get me what I needed to get me on my way. The cleaning staff were especially attentive always folding my clothes and cleaning my room impeccably The only suggestion I would have would be to put a few more lounge chairs around the pool. Some people had to sit on regular chairs when they ran out of the lounge type. I suspect there are more in the summer months. The pool was very warm and clean, with clean towels laid out nicely. If I go back to Puebla for work I will definatley want to stay here again. The restaurants were wonderful too with English menus if needed.

We had a delightful stay. The rooms are very clean. The lounge crew Oscar, Alfredo, Nouman, Teresa, Nallely, Karla, and Luisa were amazing. Thanks for the superb customer service! Would definitely recommend this hotel.

Stayed here for 5 nights and was happy with almost everything. The hotel itself is very idyllic and in a great shape! For that the hotel is right of the main road through Puebla I was surprised how neat and authentic everything looked. Check Process was good. Only downside is that their is no valet parking. So I had to exit the hotel again to park my car. I was brought to my room 312 and it was clean and spacious. Had a little balcony as well. Bathtub-Shower combo was ok as well. The room itself was however pretty dark.. even with lights on.. suggestion here: use LED bulbs... The bed was king size and very comfortable. Mattress was in great shape. Also the TV was huge.. had to be a 50” The closet was clean and had everything I needed in it.. (good quality hangers and a iron+iron board) The breakfast buffet was rich and fresh. Fruits selection was good as well. Also the bread and warm options were great. Downside here: the waiters are a little bit too present for my taste. While u eat they have u sign your breakfast tab. I think they should wait. Or while u eat they clear your table already with what they believe you don’t need anymore.. But overall they are very nice. Staff is very professional and the English skills were good too.. (my Spanish skills are bad) So yes... I enjoyed my stay and will be back.

Large complex with multiple buildings that were a bit confusing. Service is good. Restaurant was outstanding. Rooms were dated and somewhat noisy. The pool area looked very pleasant. Bar area in lobby in addition to restaurants.

Impeccable Service! The most noteworthy parts of my hotel were the service and decor. Highly recommend. Excellent hotel! At breakfast, the server offered to carry my plate for me while I picked food at the buffet. Say what? That's never been offered in all my years of travel. Of course, I politely declined the offer but so honored that he did. The other cool service item. The bellman walked me to my room, unlocked the door, and introduced the amenities to me. That's not the norm for my travels anywhere else. Nice personal touch. Although I had a few problems, I would account those to user error. It was DEC, and I couldn't get the heat to work. Figured out the remote for heat. My fault. Other than that, the decor is remarkable! Ornate and impressive. I used the workout room. Spacious and well-stocked for abdomen work. Machine weights, free weights. The hotel is built into a hilly space which is why the bellman walked me to my room. Easy to lose your way the first time you're there. There is ample scenery. If you travel close to Puebla, stay here! Well-worth it! PS My only complaint woudl be the open-air lobby gets so cold in the early am and in the evening. Would be nice if they closed the front doors more often in the winter.

I have stayed there for 3 nights during a business trip. The area of the hotel is very large with a nice garden and pool area. It looked and felt safe, but at 2 am someone tried to get into my hotel room by force, which lowered my feeling of safety enormously. But maybe it was just some drunk hotel guest who did not find his room. The rooms are spacious and nicely furnished. Not very modern, but better than most other Marriott hotels. I highly recommend the breakfast. The buffet style breakfast huge and very delicious. Local Mexican food and international breakfast and a lot of exotic fruits and vegetables. I really loved it. I would definitely stay in this hotel again when I come back to Puebla. Highly recommended.

I stayed at the Marriott Puebla property recently during a business trip to Puebla. I was very satisfied with the hotel and the friendly , courteous staff. The hotel seems to be a property that might have been acquired by Marriott and is under renovation. The renovation work did not interfere at all with the quality of the stay. It has a main lobby and restaurant area with nearby buildings accessible by sidewalks and cobble stone drives. The property has a lovely villa feeling with nice vegetation (flowers, trees, bushes). Rooms are quite comfortable and clean with nice furnishings. The hotel restaurant made us a traditional local lunch which was delicious. We were fortunate to have access to the executive lounge, which had fresh fruits, breads, and fresh squeezed juices and made to order eggs. I will certainly stay here again on my next trip to Puebla.

I recently stayed here for a business trip to Puebla. The service was really good and the staff was able to speak English as well as Spanish. Francisco Sanchez was really helpful and friendly, he showed me around the complex and then explained how to use TV, AC, safe, etc. Overall a good experience.

Avenida Hermanos Serdan 807 Puebla PUE

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • 2 outdoor pools

Marriott Puebla Hotel Meson del Angel places you within a few miles (5 km) of Cuexcomate Volcano and Finsa Industrial Park. This 296-room, 4.5-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and free self parking. Near the airport, the hotel is also close to Fuente de los Frailes and Galerías Serdán.


Dining

Enjoy dining at the hotel's 2 onsite restaurants: La Fonda specializes in international cuisine and serves breakfast, brunch, lunch, and dinner; Prime Grill Steakhouse offers relaxing pool views. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Full breakfast is offered for a fee each morning from 6:30 AM to 11:30 AM.


Rooms

The 296 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. 32-inch LCD TVs come with satellite channels, and guests can stay connected with WiFi. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Free bottled water, laptop-compatible safes, and ironing boards are also available.


Property features

At Marriott Puebla Hotel Meson del Angel, guests enjoy 2 outdoor pools, a children's pool, and a fitness center. You can take advantage of free parking, along with an airport shuttle (available on request) for USD 124 per person roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, conference space, and a 24-hour business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

80.0% of guests recommend this hotel

Total of 382 reviews