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Marriott Puebla Hotel Meson del Angel

4.5 out of 5.0

Recent guest reviews

The hotel is in a difficult area of Puebla, it’s right off the highway and not a lot around it. A taxi ride to old town can be 30 minutes or longer with traffic. However there are a few options of nice hotels elsewhere, so you’re limited to this area of about four or five hotels. The concierge lounge was excellent and the staff were very attentive and helpful. The bar in the hotel also was very nice and we had a good meal one night when we arrive. I would stay there again. The rooms are very clean and the staff was helpful. The city itself is going through transition in need some work.

Jesus Vaquez best bartender I have come across. And I would defiantly recommend to stay at this hotel and use the bar. Environment and people at the hotel are so friendly. Best place to stay while on business and during vacation. This team is ready for everything. And special thanks to Ceaser Hernandez for his courtesy and support during the stay. I will recommend this place for all.

This Marriott property is caught between two worlds of time and clientele. The original footprint of the property is spread out over a spacious campus of 3-story buildings of outside access executive "classic" rooms/suites, of which they are renovating building by building. The main reception off the main Hermanos Serdan avenue is distant from the executive lounge and gym facilities. Recently added is a modern tower of more minimalist rooms that have more contemporary decor and inside room access. I had previously stayed in the older, executive section and wanted to try out the tower rooms. Unless your room is in one of the wings attached to the main building, it will be a bit of a walk over either tiled walk ways or cobble stones that will do a number on leather-soled shoes or your wheeled suitcase. I ventured out to find the executive lounge after unpacking and found myself lost and taking ten minutes and various stairs to get to it. The room itself was a general disappointment. It looks like they couldn't decide if this should be a room amenable to business travelers or not. As you can see in the photo, there is no real desk, only a small "TV Tray" like table to use with the couch - and no executive chair. This also meant that any electronic you use has to be strung out to a plug near the bed - no very convenient or safe. The bathroom has a walk-in shower that had great water pressure, a broad rainfall shower head, and attached wand. Marriott has also gone to limiting the rooms to one bar of Thann soap and a small tube of hand soap - your chose which you use for the sink and which for the shower. The tube of hand soap only had enough to wash my hands once - which leads me to believe housekeeping doesn't really check them often. Overall, my experience was underwhelming and doesn't motivate me to rebook at this property. My problem is Puebla doesn't have many options in the upper-scale hotel segment.

Last week I been in Puebla & stay a couple of Nights in the Marriott Meson del Angel Since the reception you have the opportunity to see that you will have a good stay with out any inconvenience I received a Room in a frequent members area and the place is very nice Separate Pool area and executive snack area with a Clerk that Can Assist you ,actually I'm request help and my request was done efficienty Bed and Pillow are pretty good as always in the Marriott ,Room and Bathromm very Clean and confortable ,products have a excellent Quality Too The Hotel have a couple of Good Restaurants and a Lobby Bar In General I Can Recomend Marriott Meson del Angel

We liked everything about this, rooms, services. Grandchildren were sad to leave. The hotel is run at a very high standard, perhaps because it caters to the visiting engineers and executives from Germany working at the nearby mega VW plant.

With how much we were paying, we had higher expectations. The hotel looked very nice and well kept. But our room was a let down. It felt cramped and stuffy. We like other hotels in Puebla better that are actually cheaper as well.

-Perfect breakfast my panza has grown, and always smiling Paola -Friendly personal and servis, Reception guys like Erick, Beretrice, Daniela and many more, i dont know their names, everybody always helpful in everytime, even when we were drunk. -But there was one stalking Manager nobody likes him, very unprofesional to ask from guests in 3hours at night for ID card,

Best place to stay in Puebla. World class service is provided in the executive area by Luisa and Karla. Both of them will tend to your every need and assist you anytime. The food and snacks are made by a very good chef. If you want and enjoyable, pleasant, and quiet stay, this is the place to stay.

My room was in the newer building (the tower); room was clean, staff very friendly. Although the hotel is not close to any other restaurants, the 2 restaurants in hotel had good food and good service. I had dinner on the beautiful outdoor patio by the pool and gardens (recommend the salmon). The only con I encountered was the air conditioning had low output, even on high.

* Quality service at all levels: reception, guards, waiters, phone... Always helpful, always with the smile. (Special thanks to Erick and Ana at reception, and Gloria for the tasty omelettes). * Perfect breakfast and dinner delivered to room. * Confortable rooms. {Exception: showers not very handy in some rooms} * Great quality gym. Cons: * Location: close to industrial area, but far from city center, restaurants and other facilities... * Distances: hotel is pretty spacious. Some facilities of the hotel are far from each others. P.S.: this is a 5 star hotel . Maybe it has been recently upgraded. (I am seeing 4* in the website today)

Avenida Hermanos Serdan 807 Puebla PUE

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • 2 outdoor pools

Located within 2 miles (3 km) of Galerías Serdán, Marriott Puebla Hotel Meson del Angel places you within a few miles (5 km) of Cuexcomate Volcano. This 296-room, 4.5-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and free self parking. Near the airport, the hotel is also close to Finsa Industrial Park and Fuente de los Frailes.


Enjoy dining at the hotel's 2 onsite restaurants: La Fonda specializes in international cuisine and serves breakfast, brunch, lunch, and dinner; Prime Grill Steakhouse offers relaxing pool views. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Full breakfast is offered for a fee each morning from 6:30 AM to 11:30 AM.


The 296 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. 32-inch LCD TVs come with satellite channels, and guests can stay connected with WiFi. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Free bottled water, laptop-compatible safes, and ironing boards are also available.

Property features

At Marriott Puebla Hotel Meson del Angel, guests enjoy 2 outdoor pools, a children's pool, and a fitness center. You can take advantage of free parking, along with an airport shuttle (available on request) for USD 124 per person roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Executive Room, Business Lounge Access

Full 2 | King 1 | Sleeps 4

Superior Room

King 1 | Queen 2 | Sleeps 4

Business Suite, Business Lounge Access, Garden View

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

80% of guests recommend this hotel

Total of 351 reviews