we stayed in the suite. Peeling paint on ceiling, stain in shower floor, very low pressure in shower and complicated shower faucet. View, bed sheets, and furniture was great. They offered free coffee that was not worth it. Water bottles in the room was for sale, Not free!
Paint Chips falling off ceiling, and mold in the shower
Delightful! Short staffed but those who are there are kind and helpful. Our room was charming. We’ll be back!
Beautiful renovations. Super comfy beds
Such a beautiful hotel, well-maintained and gorgeous and fun décor. The onsite coffee shop was super handy and it looks like a restaurant is opening up soon. One thing to keep in mind is that the area directly in front of the property is a park and bus depot, which seems to be a hang out for drug activity. But we never felt unsafe, just not a pleasant walk in the immediate environs. We would absolutely stay in the hotel again, all things considered.
Nice hotel conveniently located near downtown river front and brown university.
Amazing decor and lovely vintage vibe gives it an old fashioned look
I wanted to rate this place Hi I really did I really did but I couldn't. The the curtains would not close so light flooded so light flooded the room in the morning.
Fun and comfortable spaces, nice details, friendly and helpful staff.
Did not like parking - far from hotel.
Was close to nice restaurants and had a park right in front of property. I traveled with my dog so this was convenient
Haunted hotel. It’s the Biltmore Providence Hotel. Google it. Wish we had known. It looks like the Cecil Hotel in L.A. It’s been renovated on inside but the creepy original look is obvious. It’s had tons of owners, originally built by a Satanist, tons of murders, suicide, mob crime, children rape, all happened here. If that bothers you, look elsewhere. It has inspired famous movies like The Shining and Bates Motel. We just feel you should know first. Our room was great but we were put on the 15th floor, same floor as a loud, drunk wedding party who were up all day and night partying and yelling. Walls are paper thin. We had to put on our rain sounds on our phone just to get by. It’s not in the best area. It’s a pain to walk to the mall across the way. Front desk didn’t even know the bridge to the mall is via elevator on 2nd floor in Omni hotel. They told us it was a “separate elevator next to Omni”. They don’t know crap. No food in hotel, just average coffee in adjoining coffee bar but Bolt Coffee around the corner is better so don’t stand in that long line. Stay by the water!! Don’t stay here. You’re kind of stuck.
The staff at the Graduate, in a time where everyone is anxious and overwhelmed, was simply excellent. they are nice, caring and attentive.
Located in Downtown Providence, Graduate Providence is next to Providence City Hall and Alex and Ani City Center. This 294-room, 4-star hotel welcomes guests with a coffee shop/café, a 24-hour gym, and free in-room WiFi.
For your convenience, a continental breakfast is served for a fee each morning from 7:00 AM to 11:00 AM. Get a pick-me-up at the coffee shop/café.
The 294 rooms are air-conditioned and have an array of amenities, including refrigerators, laptop-compatible safes, and phones. 42-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Desks are also included.
Renovated in 2019, Graduate Providence offers a 24-hour gym, free WiFi in public areas, and conference space. Self parking is offered for USD 25.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include an ATM, a porter/bellhop, and wedding services.
we stayed in the suite. Peeling paint on ceiling, stain in shower floor, very low pressure in shower and complicated shower faucet. View, bed sheets, and furniture was great. They offered free coffee that was not worth it. Water bottles in the room was for sale, Not free!
Paint Chips falling off ceiling, and mold in the shower
We appreciate that you took the time to share your feedback, Mark. We're disappointed that your stay in our hotel didn't exceed your expectations. We also regret that you weren't entirely satisfied with the quality and condition of our furnishings and accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope for the opportunity to host you again soon for a more positive experience. Scott A. Williams General Manager
Delightful! Short staffed but those who are there are kind and helpful. Our room was charming. We’ll be back!
Thanks for the amazing review, polly! It's excellent your time at Graduate Providence was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job! We look forward to hosting you again soon so we can share another splendid experience with you! Have a fantastic day! Scott A. Williams General Manager
Beautiful renovations. Super comfy beds
Thanks for the lovely review, Jade! It's wonderful you had such a fantastic stay at Graduate Providence! We strive to share a relaxing and restful experience with all of our guests. We're delighted you enjoyed our comfortable bedding so much. That's what we like to see! We look forward to hosting you again soon for another amazing experience! Have a fantastic day! Scott A. Williams General Manager
Such a beautiful hotel, well-maintained and gorgeous and fun décor. The onsite coffee shop was super handy and it looks like a restaurant is opening up soon. One thing to keep in mind is that the area directly in front of the property is a park and bus depot, which seems to be a hang out for drug activity. But we never felt unsafe, just not a pleasant walk in the immediate environs. We would absolutely stay in the hotel again, all things considered.
Thank you for the excellent rating! We endeavor to go above and beyond to ensure our guests have a memorable experience at Graduate Providence! We look forward to hosting you again soon. Have a fantastic day! Scott A. Williams General Manager
Nice hotel conveniently located near downtown river front and brown university.
Thank you for leaving us this fabulous review! We're so glad you had such an enjoyable time with us at Graduate Providence! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our central location. We love seeing our guests take advantage of our proximity to so many excellent attractions. We look forward to hosting you again for yet another unforgettable stay! Have an amazing day! Scott A. Williams General Manager
Amazing decor and lovely vintage vibe gives it an old fashioned look
Thank you for the fantastic rating! It's outstanding you had such a wonderful experience at Graduate Providence. We care about the satisfaction of our guests. We can't wait to see you again soon! Have a lovely day! Scott A. Williams General Manager
I wanted to rate this place Hi I really did I really did but I couldn't. The the curtains would not close so light flooded so light flooded the room in the morning.
We appreciate your feedback. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you. Scott A. Williams General Manager
Thank you for sharing your feedback, Frank. We're disappointed to hear you were unsatisfied with your stay. We strive to provide our guests with a wonderful experience from beginning to end so it's great you enjoyed our wonderful view, bedding, and furniture. Please know your feedback regarding our paint, shower floors, and water pressure in your bathroom will be addressed with our housekeeping and engineering teams so we may resolve these issues in a timely manner. We hope you'll give us another opportunity to provide you with the quality experience we're truly capable of sharing with our guests. Thank you again for the feedback. Scott A. Williams General Manager