To start the valet gouged by rear bumper taking the suitcases out of the suv. He apologized but the damage is done. We had to wait over an hour after check in to get our rooms and I had to keep checking on them because they never reached out to me when they were ready. The floors in the rooms were wet and pretty much remained damp for our stay. One of the rooms had the view of the elevator hallway so forget about natural light in the room. The day the maid cleaned the room she picked up the towels we left on the floor for her to change and hung them back up in the bathroom. That’s after I gave her $10 tip when we left the room. The pool was dirty and no one was there to make sure kids weren’t jumping into the pool and creating a dangerous environment. Had to be super careful with my four year old in the pool. The first day when we went to have breakfast everything was good even though it took a long time to get the food. The second day by the time they brought our breakfast to the table everything was cold. So we had cold eggs and bacon that day. We’ve been going to this Marriott for over seven years and it wasn’t because it was inexpensive it was because the service was always good and the staff kept a tidy hotel. Sad to say this is another one of those things you blame on COVID for the change but what it really is that management has dropped the ball. We won’t be returning to this hotel. For $650-$850 a night I can find a better hotel then this.
Rooms weren’t that nice and we had a broken toilet.
Freddie was great! He was the first person that we met behind the customer service desk and we just think he was awesome! He needs a big bonus!
Front desk needs some basic training. No housekeeping because of staff shortage. Everyone so difficult even if you ask them to give you a clean towel after 3 days.
Property was recently updated but our room had a always view of the inside of the hotel, as in people walking right by. Also the shower was filthy and clogged
We paid for a water view but it was somewhat obstructed. You need to be on the 6th floor or higher to have an unobstructed view.
Very nice service when needed. Very nice view in the room
Excellent courteous staff and the gym is very good for a hotel.. Water view is WELL WORTH it... enjoy and stay longer next time!
Constructing outside of the hotel, towels are poor condition, this should not rated 4 star hotel. I would not book again or recommend this hotel .
The bed was very comfortable. However there was a rust flaking problem in the bathroom sink and too many parking fees.
I was given a room where the only window was interior to the building and looked out onto the elevators. Very suffocating.
Wasnt fear No free parking, too many fees. I think that if youre paying a place to stay ,it must provide at least a place to park your car.
Beautiful hotel with unique layout, amazing rooms with great views! Room service food was amazing as well as the hotel restaurant and bar. Convenient location and an amazing hotel spa.
During a crisis situation in Newport, RI in which over 7000 residents were left without heat (and 20* weather), the Marriot became one fo the few hotels in town that could offer refuge to residents. Despite a flood of unexpected, displaced guests, this hotel dug deep to provide we "refugees" with accommodations, food, comfort and kindness. The staff was resilient, patient, caring and helpful. They were overworked, overwhelmed and understaffed yet their concern for their guests never failed. Well done, Marriot and a great big THANK YOU.
Newport Marriott places you next to Newport Visitor Information Center and Newport Harbour. This 317-room, 3.5-star hotel has conveniences like a full-service spa, an indoor pool, and a 24-hour gym.
Enjoy a bite to eat at MainSail, the hotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 11:30 AM and on weekends from 7:00 AM to noon.
Guests can expect to find WiFi and 55-inch Smart TVs with cable channels and Netflix. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are also standard.
Newport Marriott features a full-service spa, an indoor pool, and a 24-hour gym. Valet parking is available for USD 38 per day. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a spa tub.
To start the valet gouged by rear bumper taking the suitcases out of the suv. He apologized but the damage is done. We had to wait over an hour after check in to get our rooms and I had to keep checking on them because they never reached out to me when they were ready. The floors in the rooms were wet and pretty much remained damp for our stay. One of the rooms had the view of the elevator hallway so forget about natural light in the room. The day the maid cleaned the room she picked up the towels we left on the floor for her to change and hung them back up in the bathroom. That’s after I gave her $10 tip when we left the room. The pool was dirty and no one was there to make sure kids weren’t jumping into the pool and creating a dangerous environment. Had to be super careful with my four year old in the pool. The first day when we went to have breakfast everything was good even though it took a long time to get the food. The second day by the time they brought our breakfast to the table everything was cold. So we had cold eggs and bacon that day. We’ve been going to this Marriott for over seven years and it wasn’t because it was inexpensive it was because the service was always good and the staff kept a tidy hotel. Sad to say this is another one of those things you blame on COVID for the change but what it really is that management has dropped the ball. We won’t be returning to this hotel. For $650-$850 a night I can find a better hotel then this.
Rooms weren’t that nice and we had a broken toilet.
Freddie was great! He was the first person that we met behind the customer service desk and we just think he was awesome! He needs a big bonus!
Front desk needs some basic training. No housekeeping because of staff shortage. Everyone so difficult even if you ask them to give you a clean towel after 3 days.
Property was recently updated but our room had a always view of the inside of the hotel, as in people walking right by. Also the shower was filthy and clogged
We paid for a water view but it was somewhat obstructed. You need to be on the 6th floor or higher to have an unobstructed view.
