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Recent guest reviews

Property is very clean. Employees are very friendly and professional. Rooms are clean.

Property was fine. Kids enjoyed pool.

The room was rather small for the cost. A very cramped bathroom but functional. The beds were comfy and the wifi was strong. I was most displeased that I had to pay $8 for their crappy breakfast. Seriously, the powdered eggs and continental variety should be part of one's stay. If it were a true buffet (omelet station, bacon, pancakes, etc) , like at an upscale hotel, then charge but not for what I would receive at a Country Inn and Suites. We are already paying over $200/night. Also the rationing of the coffee was odd. It should just be out and available, not behind the bar. The pool facility was fine and I appreciated the accomodation for the late checkout.

The room was a great size, beds were comfortable, everything was clean and they were so pet friendly!! There is even a dog park area in the back!! Loved!!

Friendly and quiet.

Clean and quiet. Water didn’t drain in shower

Super friendly staff and clean hotel. It’s close to plenty of shops/restaurants and only a 10 minute drive to downtown Portland

Friendly staff, clean room especially during COVID, walkable distance to Chipotle, Starbucks and other stores. Wish the bathroom was a bit bigger, the door was in the, way of the toilet bowl.

Everything was clean. It was so pretty and unique inside and the staff was lovely!

The full floor to ceiling window makes for great past time of people and activity watching. Pool was clean and great size, plenty of towels, and head count/schedule was well managed for COVID. Bar area modern with cool lighting. Room was well cleaned. Staff that we came across were all personable with more than just a simple "hello". Big free parking lot steps from door. Easy check in and out. Pillows are heavenly. My hair loves their shampoo and conditioner. Continental breakfast had slim pickings.

We stayed in an ‘accessible’ room; meaning there was no door on the shower. While showering water spread through out the bathroom which seemed to increase the risk of falling. We put towels on the floor to stop the spread of water. They helped but smelled terrible. Window view was of parking lot. No full size mirror in room. Bathroom door was also very big- maybe 4 feet wide, we didn’t bother closing it. On the plus side, doubletree was able to store our bikes (2) in a back room. The staff was very accommodating and brought us fresh towels every day as well as a full length mirror.

Nice hotel, friendly staff. Check in was quick and easy. This hotel appears Covid Safe. The biggest Perk is that there are two places to eat, within easy walking distance. Chipoltle and Cracker Barrel

I didn’t like how I was put in a handicap room because the shower was kind of annoying to use but other than that everything was fine

very clean and nice staff was able to help find good restaurants to enjoy

Great room, very spacious! Was perfect for the event

Convenient to the in and out to highway, easy to locate and the folks were very accommodating to a couple of " old ladies" traveling to see all they could of the wonderful New England sites.

Maine Mall Rd South Portland ME

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

DoubleTree by Hilton Hotel Portland places you next to Maine Mall and within a mile (2 km) of Sable Oaks Golf Course. This 4-star hotel has 220 guestrooms and offers conveniences like a restaurant, an indoor pool, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with full breakfast, available for a fee from 6:30 AM to 11:00 AM.


Rooms

All 220 air-conditioned rooms provide free weekday newspapers, safes, and phones. 37-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and bathrobes.


Property features

Guests of DoubleTree by Hilton Hotel Portland have access to an indoor pool, a gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a business center, and express check-out.

Room options

Room, 1 Double Bed, Accessible, Non Smoking

1 Double Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Room, 1 King Bed

1 King Bed | Sleeps 2

Executive Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for DoubleTree by Hilton Hotel Portland

Everyone (27) Couples (9) Family (7) Friends (1) Other (1)
5
Partner Couples Friends

Property is very clean. Employees are very friendly and professional. Rooms are clean.

By on Aug 14, 2021

Review comment responded on Aug 17, 2021

Thank you for the great review! We look forward to seeing you again in the near future!

4
Family with small children

Property was fine. Kids enjoyed pool.

By on Jun 27, 2021

Review comment responded on Jun 28, 2021

Thank you for the feedback! We look forward to your next stay with us!

4
Family

The room was rather small for the cost. A very cramped bathroom but functional. The beds were comfy and the wifi was strong. I was most displeased that I had to pay $8 for their crappy breakfast. Seriously, the powdered eggs and continental variety should be part of one's stay. If it were a true buffet (omelet station, bacon, pancakes, etc) , like at an upscale hotel, then charge but not for what I would receive at a Country Inn and Suites. We are already paying over $200/night. Also the rationing of the coffee was odd. It should just be out and available, not behind the bar. The pool facility was fine and I appreciated the accomodation for the late checkout.

By on Jun 21, 2021

Review comment responded on Jun 22, 2021

Thank you for the feedback you have provided. I will make sure the respected team leaders get this information to improve on for your next stay.

4
Everyone

By on Jun 19, 2021

Review comment responded on Jun 30, 2021

Thank you for the okay rating. We strive for the perfect rating! I will talk to my team to find out why we missed that. We look forward to your next travel with us.

5
Friends

The room was a great size, beds were comfortable, everything was clean and they were so pet friendly!! There is even a dog park area in the back!! Loved!!

By on Jun 15, 2021

Review comment responded on Jun 16, 2021

Thank you for the great review! We are so happy that you were able to use the dog park that we have. We look forward to your next stay with us!

5
Everyone

Friendly and quiet.

By on Jun 10, 2021

Review comment responded on Jun 10, 2021

we look forward to your next visit with us!

4
Everyone

Clean and quiet. Water didn’t drain in shower

By on Jun 4, 2021

Review comment responded on Jun 4, 2021

Thank you for your feedback. I will let my engineer manager know of these issues to be fixed. We look forward to seeing you in the future.

4
Everyone

By on Jun 1, 2021

Review comment responded on Jun 11, 2021

I can see we did not reach the full 5/5 rating. I will talk to the team to find out what went wrong and improve for next time.

5
Family

Super friendly staff and clean hotel. It’s close to plenty of shops/restaurants and only a 10 minute drive to downtown Portland

By on May 29, 2021

Review comment responded on Jun 3, 2021

Thank you for the great feedback. I will pass this along to the hotel team and let them know to keep up the great work.

5
Everyone

Friendly staff, clean room especially during COVID, walkable distance to Chipotle, Starbucks and other stores. Wish the bathroom was a bit bigger, the door was in the, way of the toilet bowl.

By on May 15, 2021

Review comment responded on May 15, 2021

Thanks very much! We hope you stay with us again. I wish our bathrooms were larger as well.

DoubleTree by Hilton Hotel Portland

363 Maine Mall Rd, South Portland, ME 04106
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