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Recent guest reviews

The staff were amazing, from valet parking staff to front desk. Good vibes through out the entire place.

Honestly the best guest service staff I have encountered in a long time. The valet team was ALL so good. When your valet has the ability and does make your day, it is the best. AMAZING employees!

I was disappointed to find out that the bar was closed at 10 pm - this on a beautiful weekend when everyone was out for the first time in a long time.

Great.....wonderful staff, great view and clean room

Near restaurant and walking distance to many things. The holy donut, exchange street, etc.

Excellent everything, beautiful hotel, excellent Customer service, nice view, nice area, excellent food.

Clean and staff was very welcoming. Great location

The overall feel and friendliness of the staff was excellent. Room was comfortable, nice area included coffee bar with mini fridge. Location is excellent as well. Definitely would return and would highly recommend!

Very impressive. No complaints! Great location and the atmosphere was very welcoming and professional.

It had everywe needed. A great place to enjoy a birthday adventure with my granddaughter. She loved the pool, breakfast was great, room was lovely and we enjoyed our view.

Second stay at this property in three years. This time the rooms looked very tired. Furniture wood scratched and water-damaged. The elevators made horrible sounds all three days and the night attendant said we were "welcome to use the stairs." Great location and front desk team always friendly and helpful.

The hotel staff were accommodating and they helped us find a place for dinner. The valet staff were great. Over all great customer service and great experience!

Great rooms. They were so large. Staff was accommodating. Hot coffee, tea and ice water available at all times. Cookies at night. There were 7 of us in 3 rooms and everyone was so happy.

Wish check in had been earlier. King bed was a little small. And the room was slightly outdated. Overall, good experience but for the price would have expected a more modern look and a bit more luxury.

Great hotel, super service, super convenient to the ferries, Old Port, the Promenade and the airport. Not to mention the bakery next door! This is the fourth time we've stayed here and we wouldn't stay anywhere else in Maine.

Very nice and friendly staff and large clean room.

Commercial St Portland ME

Hotel highlights

  • Walking distance to Cross Insurance Arena
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Downtown Portland, Hilton Garden Inn Portland Downtown Waterfront is adjacent to Casco Bay Lines Ferry Terminal and within a 10-minute walk of other popular attractions like Merrill Auditorium. This 120-room, 3-star hotel has a restaurant, an indoor pool, and free in-room WiFi.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Satisfy your hunger from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:00 AM to 11:00 AM.


Rooms

The 120 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect 37-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other amenities include free local calls, safes, and ironing boards.


Property features

Guests staying at Hilton Garden Inn Portland Downtown Waterfront enjoy an indoor pool, a fitness center, and a spa tub. Valet parking is offered for USD 25.00 per night. The 24-hour front desk has staff standing by to help with securing valuables, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

1 Bedroom Deluxe Suite, 1 King Bed with Sofa bed, Water View

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 2 Queen Beds, Accessible

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds

2 Queen Beds | Sleeps 5

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, Water View)

1 King Bed | Sleeps 4

Guest reviews for Hilton Garden Inn Portland Downtown Waterfront

Everyone (25) Business (1) Couples (6) Family (5)
5
Everyone

The staff were amazing, from valet parking staff to front desk. Good vibes through out the entire place.

By on Jul 7, 2021

Review comment responded on Jul 8, 2021

Thank you for being our guest, and letting us know how much you enjoyed your stay and our staff. We hope you will stay with us again!

5
Family

Honestly the best guest service staff I have encountered in a long time. The valet team was ALL so good. When your valet has the ability and does make your day, it is the best. AMAZING employees!

By on Jun 17, 2021

Review comment responded on Jun 17, 2021

Thank you for staying with us. We are delighted to hear how much you enjoyed our guest service staff and our valet team. Thank you for recognizing them. We are proud of our valet team. Some on the team have even been Hilton national award winners! So glad our team made your day!

5
Family

I was disappointed to find out that the bar was closed at 10 pm - this on a beautiful weekend when everyone was out for the first time in a long time.

By on Jun 7, 2021

Review comment responded on Jun 7, 2021

Hi there, We are glad you enjoyed your stay. Thank you for choosing the Hilton Garden Inn Portland Downtown Waterfront. While our food and beverages outlets are open, we do have modified hours of service.

5
Everyone

By on Jan 1, 2021

Review comment responded on Jan 5, 2021

Wishing you safe and happy travels. We are glad you enjoyed your stay!

5
Partner Couples

Great.....wonderful staff, great view and clean room

By , from Jersey shore on Aug 31, 2020

Review comment responded on Aug 31, 2020

Christina, we are so glad you enjoyed our staff, the view from your room and the cleanliness of your room.

5
Everyone

By on Aug 30, 2020

Review comment responded on Aug 31, 2020

Thank you for ranking your stay with us. Wishing you safe and happy travels.

4
Family

Near restaurant and walking distance to many things. The holy donut, exchange street, etc.

By , from Gloucester Massachusetts on Aug 2, 2020

Review comment responded on Aug 3, 2020

Peter, Thank you for your feedback, it is important to us. We are so glad you enjoyed Portland's restaurants and sites. Holy Donut...mmmmm!!!

5
Partner Couples

Excellent everything, beautiful hotel, excellent Customer service, nice view, nice area, excellent food.

By , from Brooklyn, NY on Jul 27, 2020

Review comment responded on Jul 28, 2020

Arturo, thank you for your feedback. We really appreciate it. We are so glad you enjoyed your stay.

5
Family Business Business

Clean and staff was very welcoming. Great location

By on Jan 25, 2020

Review comment responded on Jan 25, 2020

Thank you for ranking your stay with us and letting us know that you enjoyed our location, staff and clean hotel. Safe travels!

5
Partner Couples

The overall feel and friendliness of the staff was excellent. Room was comfortable, nice area included coffee bar with mini fridge. Location is excellent as well. Definitely would return and would highly recommend!

By on Apr 7, 2019

Review comment responded on Apr 8, 2019

Thank you for your detailed feedback. We are so glad you enjoyed your stay, our staff, your accommodations and our location. We look forward to your return.

Hilton Garden Inn Portland Downtown Waterfront

65 Commercial St, Portland, ME 04101
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