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Recent guest reviews

Great location.

Clean, quiet, with a decent restaurant available if you didn't want to venture out the excellent dining options within walking distance. Valet parking was efficient and courteous. The rooms were cozy.

great place to stay

I would have never guessed it was a Hilton. It was run down, the staff was rude, the room was average. That will be the last time I stay there.

The staff were amazing, from valet parking staff to front desk. Good vibes through out the entire place.

Honestly the best guest service staff I have encountered in a long time. The valet team was ALL so good. When your valet has the ability and does make your day, it is the best. AMAZING employees!

I was disappointed to find out that the bar was closed at 10 pm - this on a beautiful weekend when everyone was out for the first time in a long time.

Great.....wonderful staff, great view and clean room

Near restaurant and walking distance to many things. The holy donut, exchange street, etc.

Excellent everything, beautiful hotel, excellent Customer service, nice view, nice area, excellent food.

Clean and staff was very welcoming. Great location

The overall feel and friendliness of the staff was excellent. Room was comfortable, nice area included coffee bar with mini fridge. Location is excellent as well. Definitely would return and would highly recommend!

Very impressive. No complaints! Great location and the atmosphere was very welcoming and professional.

It had everywe needed. A great place to enjoy a birthday adventure with my granddaughter. She loved the pool, breakfast was great, room was lovely and we enjoyed our view.

Second stay at this property in three years. This time the rooms looked very tired. Furniture wood scratched and water-damaged. The elevators made horrible sounds all three days and the night attendant said we were "welcome to use the stairs." Great location and front desk team always friendly and helpful.

Commercial St Portland ME

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Fitness center

Located in Downtown Portland, Hilton Garden Inn Portland Downtown Waterfront is adjacent to Casco Bay Lines Ferry Terminal and within a 10-minute walk of other popular attractions like Merrill Auditorium. This 120-room, 3-star hotel has a restaurant, an indoor pool, and free in-room WiFi.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. For your convenience, a cooked-to-order breakfast is served for a fee weekdays from 6:00 AM to 10:00 AM.


Rooms

37-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard. Housekeeping is available on request.


Property features

Guests staying at Hilton Garden Inn Portland Downtown Waterfront enjoy an indoor pool, a gym, and free WiFi in public areas. Valet parking is offered for USD 30.00 per night. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage. Additional amenities include a spa tub, conference space, and a 24-hour business center.

Room options

1 Bedroom Deluxe Suite, 1 King Bed with Sofa bed, Water View

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Room, 2 Queen Beds, Accessible

2 Queen Beds | Sleeps 4

Room, 1 King Bed, City View

1 King Bed | Sleeps 4

Room, 2 Queen Beds

2 Queen Beds | Sleeps 5

Guest reviews for Hilton Garden Inn Portland Downtown Waterfront

Everyone (22) Couples (4) Family (6)
5
Family

Great location.

By on Jul 31, 2022

Review comment responded on Aug 2, 2022

Thank you for taking a moment to share your experience. I am happy to hear you found our location the heart of the Old Port to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed

5
Business Business

Clean, quiet, with a decent restaurant available if you didn't want to venture out the excellent dining options within walking distance. Valet parking was efficient and courteous. The rooms were cozy.

By , from Newark on Apr 10, 2022

Review comment responded on Apr 11, 2022

Thank you for taking a moment to share your experience about your recent stay at our hotel. I am happy to hear you were able to enjoy a meal in the Port65 Restaurant. We look forward to welcoming you back again in the future. Our goal is to make your stay better and brighter. If something isn’t just the way you like it, simply let any Team Member know and we will make it right. Guaranteed.

5
Everyone

By on Mar 11, 2022

5
Partner Couples

great place to stay

By on Dec 11, 2021

Review comment responded on Dec 12, 2021

Thank you for taking a moment to share your experience. I am happy to hear you found the one king bed, hearing accessible room with a partial water view to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2
Family

I would have never guessed it was a Hilton. It was run down, the staff was rude, the room was average. That will be the last time I stay there.

By on Jul 31, 2021

Review comment responded on Aug 2, 2021

Hello, thank you for your feedback. We are sorry to hear that you were disappointed with your stay, and did not experience outstanding and friendly guest service that Hilton is known for. We appreciate your feedback and bring it back to our team for continuous improvement.

5
Everyone

The staff were amazing, from valet parking staff to front desk. Good vibes through out the entire place.

By on Jul 7, 2021

Review comment responded on Jul 8, 2021

Thank you for being our guest, and letting us know how much you enjoyed your stay and our staff. We hope you will stay with us again!

5
Family

Honestly the best guest service staff I have encountered in a long time. The valet team was ALL so good. When your valet has the ability and does make your day, it is the best. AMAZING employees!

By on Jun 17, 2021

Review comment responded on Jun 17, 2021

Thank you for staying with us. We are delighted to hear how much you enjoyed our guest service staff and our valet team. Thank you for recognizing them. We are proud of our valet team. Some on the team have even been Hilton national award winners! So glad our team made your day!

5
Family

I was disappointed to find out that the bar was closed at 10 pm - this on a beautiful weekend when everyone was out for the first time in a long time.

By on Jun 7, 2021

Review comment responded on Jun 7, 2021

Hi there, We are glad you enjoyed your stay. Thank you for choosing the Hilton Garden Inn Portland Downtown Waterfront. While our food and beverages outlets are open, we do have modified hours of service.

5
Everyone

By on Jan 1, 2021

Review comment responded on Jan 5, 2021

Wishing you safe and happy travels. We are glad you enjoyed your stay!

5
Partner Couples

Great.....wonderful staff, great view and clean room

By , from Jersey shore on Aug 31, 2020

Review comment responded on Aug 31, 2020

Christina, we are so glad you enjoyed our staff, the view from your room and the cleanliness of your room.

Hilton Garden Inn Portland Downtown Waterfront

65 Commercial St, Portland, ME 04101
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