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Hilton Garden Inn Portland Downtown Waterfront

3.0 out of 5.0

Recent guest reviews

Great location, room was comfortable and clean. The staff was very helpful.

The hotel is convenient, close to everything but still quiet. The staff was great, especially Aaron, the concierge that was working most of my stay.

Great location, great service, great staff. We were pretty demanding and the staff delivered promptly and professionally. And we walked wverywhere. This hotel was in the heart of it -Old Port, Downtown, Eastern Promenade, bay cruises, great restaurants, shops, and breweries.

I'm basically best friends with Autumn there now. That was only to my surprise considering orbitz overbooked me. Not sure what is going on internally there but there is certainly some miscommunication there. Horrible, Orbitz. Horrible. This hotel picked up your slack though thankfully.

We stayed there once before and it was Great....this time....the noise from the hallway was so loud as they get off the elevator......For one thing.....the door is not tight and comes right through it (the noise and the light) Pillows needed changing as they had no give to them at all Otherwise it was good

Great, friendly staff. Very helpful. They also were great about giving us a taxi voucher when their van was busy and couldn't take us to the airport. The hotel was very clean and comfortable.

I'd certainly stay here again. Clean , friendly & nicely located.

Great hotel but could use a little updating and would be good if offered a cheaper breakfast. Beds are great rooms spacious and location perfect. Would stay here again

Our room was absolutely splendid! Came to Portland for an overnight stay during a week long vacation through New England. Great hotel in a an even better location. Close to many bars, restaurants, and shops that you couldn't get just anywhere. The hotel staff is very friendly and very knowledgeable about all things local. We will definitely stay at this Hilton again!

Went w/ my wife and daughter for a quick over night trip and it was just right. The staff were super friendly, competent and attentive. The hotel is clean, the pool is small, but my daughter loved it. The breakfast was excellent. I would stay there again - which is probably the best recommendation I can give.

This hotel is in great location easy to get to just about everything in walking distance .

My boyfriend and I stayed here for our anniversary, and it was just great! The hotel is beautiful, and was in the perfect location to just walk out of the room to a number of local bars and restaurants. Plus, the staff were incredibly nice! They let us leave our things at the front desk so we could walk around before it was time to check in (and after we checked out/before we left). We definitely plan on going back and staying here again!

Super value and location. Enjoyed our stay with great staff and wonderful location in the old port section.

Hotel was nice . Very clean and the staff was friendly. Good location lots to do within walking distance. Definitely stay there again.

Parking is valet and they will charge you each time you retrieve your car, but they won't tell you that upfront. I received a bill under the door on the morning of check out. Breakfast is not only not included, but it's expensive. 12 dollars for some eggs and toast. So eat somewhere else. The staff is super helpful and knowledgable about the area. Upon arrival I was downgraded from a King (my reservation) to two Queens which are not big enough for 2 people. This was supposed to be a nice romantic get away, so not what I was expecting. Very convenient location to all the sights and great restaurants.

The hotel was very clean from the reception area to the room itself. The staff was extremely friendly and accomodating. Location was a very blocks off the beaten path but not too inconvenient.

We stayed at the Hilton Garden Inn right after the new year but there was still plenty to do in Portland. The staff was very helpful, room clean and the price was right. Next time, I would ask to stay farther from the elevator because it was very loud due to our location. The doors are also not well insulated, so you can hear everything in the hallway. The comforter was pretty disappointing, but otherwise the room was excellent.

The hotel was nice, clean, well appointed and in a great location for walking in Portland's downtown district. The staff was very friendly and welcoming to us and our dog Oliver. We brought our packable crate for Oliver to stay in while we were out at dinner (per hotel pet guidelines) and lots of yummy treats to distract him. We did see a couple of other dogs on the premises, but everyone was well behaved and we didn't hear any on the floor. It was a great stay! Thank you.

this hotel is in a great location walking distance to everything we wanted . The pool and hot tub were amazing !

Solid hotel. Nothing special, but clean, crisp & nice. Good location. Good off peak prices. WAY overpriced during peak season.

Room options

Room, 1 King Bed

King 1 | Sleeps 4

Deluxe Room, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Deluxe Room, 1 King Bed with Sofa bed, Water View

King 1 | Sleeps 4

Deluxe Room, 1 King Bed, Water View

King 1 | Sleeps 5

Guest reviews for Hilton Garden Inn Portland Downtown Waterfront

Everyone (8) Couples (34) Business (3) Family (10) Friends (4) Other (5)
5
Everyone

Great location, room was comfortable and clean. The staff was very helpful.

By on Aug 23, 2017

5

great location and staff was wonderful.

Everyone

The hotel is convenient, close to everything but still quiet. The staff was great, especially Aaron, the concierge that was working most of my stay.

By , from North Carolina on Jun 28, 2017

5

great hotel in a great location

Everyone

Great location, great service, great staff. We were pretty demanding and the staff delivered promptly and professionally. And we walked wverywhere. This hotel was in the heart of it -Old Port, Downtown, Eastern Promenade, bay cruises, great restaurants, shops, and breweries.

By on Apr 19, 2017

5

hilton is awesome, orbitz not so much

Everyone

I'm basically best friends with Autumn there now. That was only to my surprise considering orbitz overbooked me. Not sure what is going on internally there but there is certainly some miscommunication there. Horrible, Orbitz. Horrible. This hotel picked up your slack though thankfully.

By , from boston, ma on Feb 6, 2017

3

disappointment in noise

Everyone

We stayed there once before and it was Great....this time....the noise from the hallway was so loud as they get off the elevator......For one thing.....the door is not tight and comes right through it (the noise and the light) Pillows needed changing as they had no give to them at all Otherwise it was good

By , from Raymond, ME on Dec 5, 2016

5
Everyone

Great, friendly staff. Very helpful. They also were great about giving us a taxi voucher when their van was busy and couldn't take us to the airport. The hotel was very clean and comfortable.

By on Oct 29, 2016

4
Everyone

I'd certainly stay here again. Clean , friendly & nicely located.

By on Sep 22, 2016

4
Everyone

Great hotel but could use a little updating and would be good if offered a cheaper breakfast. Beds are great rooms spacious and location perfect. Would stay here again

By on Apr 18, 2016

5

romantic getaway...

Couples

Our room was absolutely splendid! Came to Portland for an overnight stay during a week long vacation through New England. Great hotel in a an even better location. Close to many bars, restaurants, and shops that you couldn't get just anywhere. The hotel staff is very friendly and very knowledgeable about all things local. We will definitely stay at this Hilton again!

By on Nov 27, 2015

4

wonderful experience

Families

Went w/ my wife and daughter for a quick over night trip and it was just right. The staff were super friendly, competent and attentive. The hotel is clean, the pool is small, but my daughter loved it. The breakfast was excellent. I would stay there again - which is probably the best recommendation I can give.

By on Nov 24, 2015