The Palm at Playa

Hotel with a rooftop terrace, steps from Quinta Avenida

VIP Access

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Where to?

Dates

October 2025

November 2025

Deluxe Room | Living area | 40-inch Smart TV with cable channels, TV

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Hot Tub
Breakfast available
Room service
Housekeeping

Explore the area

8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710

Place, Quinta Avenida
‪2 min walk‬
Place, Playa del Carmen Main Beach
‪6 min walk‬
Place, Playa del Carmen Maritime Terminal
‪11 min walk‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Standard Room

Very good

269 sq ft
Sleeps 2
1 King Bed

Loft

Good

646 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Room

Good

646 sq ft
City view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Down comforters, in-room safe, individually furnished, blackout drapes

Suite

861 sq ft
1 bedroom
Sleeps 2
1 King Bed

Standard Double Room

269 sq ft
Sleeps 4
2 Double Beds

Deluxe Double Room

Sleeps 4
2 Queen Beds

Family Room

Sleeps 6
2 Double Beds and 1 King Bed

About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, The Palm at Playa is adjacent to Quinta Avenida and within a 10-minute walk of other popular attractions like Playa del Carmen Main Beach. This 66-room, 4-star hotel has a bar/lounge, an outdoor pool, and free in-room WiFi.

What's nearby

Quinta Avenida - 2 min walk - 0.1 miles
Playa del Carmen Main Beach - 6 min walk - 0.4 miles
Mamitas Beach - 11 min walk - 0.6 miles
Playa del Carmen Maritime Terminal - 11 min walk - 0.6 miles
Playacar Beach - 11 min walk - 0.6 miles

Getting around

Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

‪Mercado 174 - ‬1 min walk
‪Don Mario Steak and Pasta House - ‬1 min walk
‪Renzo's Pizza - ‬1 min walk
‪La Cazota Grill - ‬1 min walk
‪Mexican Taco - ‬1 min walk

About this property

The Palm at Playa

Hotel with a rooftop terrace, steps from Quinta Avenida

The Palm at Playa offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. Transportation is made easy with an area shuttle. The front desk is staffed 24 hours a day to help with tours/tickets and luggage storage. Additional amenities include a hot tub, a terrace, and a garden.

Guests can expect free WiFi and 40-inch Smart TVs with cable channels. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include ceiling fans, laptop-compatible safes, and phones.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

2 outdoor pools, pool umbrellas, sun loungers

Pool
Hot Tub
Parking included
Free WiFi

$68 nightly

Oct 15 - Oct 16

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

No onsite parking available
Area shuttle (surcharge)
Ferry terminal shuttle (surcharge)

Food and drink

Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
A bar/lounge
A poolside bar

Restaurants on site

Rooftop

Things to do

Hot tub
Outdoor pool

Family friendly

Outdoor pool

Conveniences

24-hour front desk
Luggage storage

Guest services

Housekeeping (daily)
Tour and ticket assistance

Outdoors

Beach towels
Garden
Pool loungers
Pool umbrellas
Rooftop terrace

Accessibility

No elevator

3 buildings
3 floors
Banquet hall
Built in 2012
Designated smoking areas
Mosquito nets

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Down comforter

Bathroom

Free toiletries
Hair dryer
Rainfall showerhead
Shower
Towels provided

Entertainment

40-inch smart TV with cable channels

Food and drink

Limited room service

Access via exterior corridors
Air conditioning (climate-controlled)
Ceiling fan
Individual furnishings
Iron/ironing board
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 50.91 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults, and MXN 150 to 200 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
No parking is available onsite.
This property accepts credit cards, debit cards, and cash.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

Pool access available from 8:00 AM to 9:00 PM.
Registered guests are the only ones allowed in guestrooms.
There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Palm Hotel Playa

Palm Playa

Playa Palm

The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico

Palm Playa Hotel Playa del Carmen

Palm Playa Hotel

Palm Playa Playa del Carmen

The Palm at Playa Hotel

The Palm at Playa Playa del Carmen

The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Are free cancellation options available at The Palm at Playa?

The Palm at Playa offers free cancellation on select room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at The Palm at Playa?

As of Oct 14, 2025, prices found for a 1-night stay for 2 adults at The Palm at Playa on Oct 16, 2025 start from $51.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of The Palm at Playa?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Playacar Beach. You'll also find Playa del Carmen Maritime Terminal and Mamitas Beach less than a mile away.

Is there parking available at The Palm at Playa?

No, there isn't parking available at the hotel.

Does The Palm at Playa include a casino at the property?

No, The Palm at Playa doesn't have a casino.

Will I find an indoor pool at The Palm at Playa?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 8:00 AM and 9:00 PM.

What do couples enjoy most about The Palm at Playa?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and an ocean-view restaurant.

Does The Palm at Playa have a hot tub?

Yes, this hotel has a spa tub.

Does The Palm at Playa have a restaurant that serves breakfast?

Yes, The Palm at Playa serves breakfast (local cuisine) for a surcharge each morning at Rooftop.

Will The Palm at Playa allow pets to stay free of charge?

No, pets aren't allowed at The Palm at Playa.

Are there connecting rooms at The Palm at Playa?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from The Palm at Playa?

The closest major airport to The Palm at Playa is Cozumel Intl. Airport (CZM), which is 22 mi away (256 minutes by car).

Are there rooms with balconies that I can book at The Palm at Playa?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy garden or city views.

The Palm at Playa Reviews

8.0

Very Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

4/10 Poor

Naela

Traveled with family

Jul 16, 2025

Liked: Cleanliness, staff & service

Disliked: Amenities

I expected hotel to be nicer..rooms are not what the pictures show. It’s older and no iron or blow dryer in rooms, towels were old, no wash towels.Toilet was clogged when we got there already but was fixed quickly. FYI ..The shower has no door/privacy. No comforters only a flat sheet to cover yourself. The only thing that I like was cold ac, the rooftop pool, bartenders were nice and that is close to 5ta ave but I wouldn’t stay there again. Oh and the parking garage is horrible not enough space to move your vehicle around to be able to park.

Stayed 4 nights in Jul 2025

4/10 Poor

Rebecca

Jul 14, 2025

Stayed 5 nights in Jul 2025

6/10 Okay

Bjorn

Traveled with partner

Jul 10, 2025

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

Decent hotel, bit run down. Big minus for only having 3 working sun chairs by the pool, there were 5 when we arrived, I broke on by sitting on it and another guest broke another. They were super old and worn out on the mesh part. The last 3 days of our trip they only had sun 3 beds with umbrellas, which went super fast. a staff member said the owner knew and planned to buy more, but didn’t during our 5 day stay. Not at all what the pretty pictures show on Expedia and their rooftop show. We had to spend additional money going to the beach to rent sun chairs. Staff was friendly and it’s a great location. Just really worn down and the owner not seeming to care. 3 sun chairs for a 70 person hotel, quite disappointed

Stayed 5 nights in Jul 2025