The Palm at Playa

4.0 star property
Hotel with a rooftop terrace, steps from Quinta Avenida
VIP Access

Choose dates to view prices

Photo gallery for The Palm at Playa

Rooftop terrace
Exterior
Property entrance
Rooftop terrace
Deluxe Room | Living area | 40-inch Smart TV with cable channels, TV

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

View in a map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪11 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Standard Room

8.0 out of 10
Very good
(25 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

Loft

7.4 out of 10
Good
(13 reviews)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room

7.8 out of 10
Good
(28 reviews)
  • 646 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite

  • 861 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Double Room

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Double Room

  • Sleeps 4
  • 2 Queen Beds

Family Room

  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, The Palm at Playa is adjacent to Quinta Avenida and within a 10-minute walk of other popular attractions like Playa del Carmen Main Beach. This 66-room, 4-star hotel has a bar/lounge, an outdoor pool, and free in-room WiFi.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Mamitas Beach - 11 min walk - 0.6 miles
  • Playa del Carmen Maritime Terminal - 11 min walk - 0.6 miles
  • Playacar Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Mercado 174 - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪La Cazota Grill - ‬1 min walk
  • ‪Mexican Taco - ‬1 min walk

About this property

The Palm at Playa

Hotel with a rooftop terrace, steps from Quinta Avenida
The Palm at Playa offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. Transportation is made easy with an area shuttle. The front desk is staffed 24 hours a day to help with tours/tickets and luggage storage. Additional amenities include a hot tub, a terrace, and a garden.
Guests can expect free WiFi and 40-inch Smart TVs with cable channels. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include ceiling fans, laptop-compatible safes, and phones.
An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Rooftop

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • No elevator

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults, and MXN 150 to 200 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Are free cancellation options available at The Palm at Playa?

The Palm at Playa offers free cancellation on select room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at The Palm at Playa?

As of Oct 14, 2025, prices found for a 1-night stay for 2 adults at The Palm at Playa on Oct 16, 2025 start from $51.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of The Palm at Playa?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Playacar Beach. You'll also find Playa del Carmen Maritime Terminal and Mamitas Beach less than a mile away.

Is there parking available at The Palm at Playa?

No, there isn't parking available at the hotel.

Does The Palm at Playa include a casino at the property?

No, The Palm at Playa doesn't have a casino.

Will I find an indoor pool at The Palm at Playa?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 8:00 AM and 9:00 PM.

What do couples enjoy most about The Palm at Playa?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and an ocean-view restaurant.

Does The Palm at Playa have a hot tub?

Yes, this hotel has a spa tub.

Does The Palm at Playa have a restaurant that serves breakfast?

Yes, The Palm at Playa serves breakfast (local cuisine) for a surcharge each morning at Rooftop.

Will The Palm at Playa allow pets to stay free of charge?

No, pets aren't allowed at The Palm at Playa.

Are there connecting rooms at The Palm at Playa?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from The Palm at Playa?

The closest major airport to The Palm at Playa is Cozumel Intl. Airport (CZM), which is 22 mi away (256 minutes by car).

Are there rooms with balconies that I can book at The Palm at Playa?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy garden or city views.

Reviews

The Palm at Playa Reviews

8.0

Very Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 465 out of 1022 reviews
Rating 8 - Good. 248 out of 1022 reviews
Rating 6 - Okay. 150 out of 1022 reviews
Rating 4 - Poor. 77 out of 1022 reviews
Rating 2 - Terrible. 82 out of 1022 reviews

Reviews

4/10 Poor

Naela

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I expected hotel to be nicer..rooms are not what the pictures show. It’s older and no iron or blow dryer in rooms, towels were old, no wash towels.Toilet was clogged when we got there already but was fixed quickly. FYI ..The shower has no door/privacy. No comforters only a flat sheet to cover yourself. The only thing that I like was cold ac, the rooftop pool, bartenders were nice and that is close to 5ta ave but I wouldn’t stay there again. Oh and the parking garage is horrible not enough space to move your vehicle around to be able to park.
Stayed 4 nights in Jul 2025

4/10 Poor

Rebecca

Stayed 5 nights in Jul 2025

6/10 Okay

Bjorn

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Decent hotel, bit run down. Big minus for only having 3 working sun chairs by the pool, there were 5 when we arrived, I broke on by sitting on it and another guest broke another. They were super old and worn out on the mesh part. The last 3 days of our trip they only had sun 3 beds with umbrellas, which went super fast. a staff member said the owner knew and planned to buy more, but didn’t during our 5 day stay. Not at all what the pretty pictures show on Expedia and their rooftop show. We had to spend additional money going to the beach to rent sun chairs. Staff was friendly and it’s a great location. Just really worn down and the owner not seeming to care. 3 sun chairs for a 70 person hotel, quite disappointed
Stayed 5 nights in Jul 2025

10/10 Excellent

Aleyssa

The atmosphere , includes free parking and beautiful palm trees
Stayed 3 nights in Jun 2025

10/10 Excellent

Thomas michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Jonathon

Stayed 3 nights in Jun 2025

10/10 Excellent

Yonnas

Stayed 4 nights in Jun 2025

8/10 Good

Rafik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good relaxing one night stay at the palms playa .

Excellent location right next to 5th Avenida. Large one bedroom with separate living space for our 2 teen daughters. Big balcony . Impressive view from top floor terrasse and pool . Hospitable staff .very comfy super king bed to rest after a 16 hour flight from Middle East . Cons : no microwave Will recommend this hotel .
Stayed 1 night in Jun 2025

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Large, comfortable room that was quiet at night. Rooftop was very nice, a great place to hangout in the pool and get a margarita. Location was perfect right off 5th Ave.
Stayed 4 nights in Jun 2025

10/10 Excellent

Livia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Jun 2025

10/10 Excellent

Yamila

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room are huge with beautiful decoration.The location is a plus(less than one block from 5th ave) and staff friendly.We'll be back again for sure!
Stayed 3 nights in Jun 2025

10/10 Excellent

Perrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hidden Gem

Amazing room and rooftop. The hotel is in a great location.
Stayed 2 nights in Jun 2025

10/10 Excellent

Thomas michael

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Jun 2025

10/10 Excellent

Frederick

Stayed 6 nights in Jun 2025

6/10 Okay

yesenia

Stayed 2 nights in Jun 2025

10/10 Excellent

elie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bonne situation geographique, très propre
Stayed 1 night in Jun 2025

10/10 Excellent

Victor, Phelan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet
Stayed 6 nights in Jun 2025

6/10 Okay

ROBERTO, Guaynabo

Traveled with group
Liked: Cleanliness
Excellent location, friendly staff, outdated but clean rooms, the rooftop area is amazing! Recommended for budget travelers looking for a nice hotel near the Quinta Avenida and the entertainment area of Playa.
Stayed 4 nights in Jun 2025

6/10 Okay

Kathryn

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First room was terrible …they moved us to another.No shower pressure and the knob was broken. Water was scalding hot The guys were nice and tried to help. Blankets were torn. The hotel was overall very dirty. There was no tv in the first living room. The mirror was splattered with cleaner!
Stayed 6 nights in May 2025

8/10 Good

Priscilla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
2min walk from beach
Stayed 3 nights in May 2025

8/10 Good

Loretha

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great location, clean and friendly staff
Stayed 2 nights in May 2025

10/10 Excellent

Musab Masood

Stayed 4 nights in May 2025

10/10 Excellent

Floyd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time at the roof top pool, close to everything.
Stayed 1 night in May 2025

10/10 Excellent

Luis David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025