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Recent guest reviews

Beautiful boutique hotel in the heart of PDC. Younger clientele, as seen at the rooftop pool/bar. Small issues like wanting to charge for bringing coffee to my room, many keys not working, and food at restaurant mediocre. Wonderful staff, and very comfortable beds and linens! Would definitely stay again.

Good service and location

They have a great roof top pool. Beds are really comfortable.

The roof top pool area is beautiful. The courtyard is also beautiful with all the greenery.

our 5th trip to the area and this place was the best. Joanna, Hector, Saul and Samuel all made this a great experience. The free breakfast was A , the roof top pool and bar had tons of room, great views and the bartenders were awesome. We'd definitely pick this place again, was a great value.

The staff is wonderful. We have stayed here multiple times and the staff for the most part is always the same. Miquel, Sandra, Hector, and Alfredo are really very good and are a bonus to this company. Nice rooms and very clean. Love it here!

The location, it’s close to the beach, restaurants, bars and stores. The pool area was really nice.

Loved the rooftop pool and bar. Also, Sandra was the most attentive and helpful concierge I've ever encountered. She left a hand written note in our room every afternoon along with a small box of chocolates. Loved this place!

Loved everything about this hotel, the staff always there to help you, excellent location, rooms so clean room service at your need. The roof top bar and pool just amazing.

Amazing staff!!! Beautiful, impeccably maintained facility,

Great place to stay at. This clean hotel is located in the heart of playa del carmen. Only a few blocks away from the beach and stores/nite life. Breakfast was complimentary and it tasted amazing. Roof top pool is super cool. Everyone mingles while drinking poolside No corners cut when it came to customer service. I will be coming back for sure.

This was a great place to stay. The entire staff was very friendly and professional.

Close to everything Nice room Big shower Good breakfast included

The staff of this hotel are great from top to bottom! The front desk staff is welcoming and warm, including everything you need to know about the hotel and area. The rooms are spacious (suite), clean, and appropriately stocked. The restaurant staff is really amazing and the food is goooood! The rooftop bar is no exception and the pool area is clean, spacious, and provides some great views of the city, beach, and the amazing full wall mural across the street. They even provide electric bike rentals ($6 USD/ hour; $26 USD/ day) right from the front desk. We also utlized the Collectivo (public bus) to/from Tulum/ Akumel from the affordable cost of $2.25 USD/ ride/person (each way). All and all, a great experience and hotel!

I been going to Mexico for over 20 years we wanted to get away from the big hotel chains this hotel is quiet clean one block from the beach and one is the nicest hotels that we've ever stayed at you cannot beat the price the staff could not do enough for you the free breakfast is phenomenal and it's close to all the restaurants on the main strip and the rooftop pool is phenomenal this place is a five star hotel

The staff was awesome everybody really seemed to want to make you feel welcome. It was our birthdays and they decorated our room that was an extra special touch. Nancy The Concerige helped with a transportation promblem .Awesome breakfast.

The pool was amazing as was the poolside service! Excellent food, cold drinks, and a really nice room. Breakfast and the waitstaff were also top notch. We will be back without a doubt!

8th Street between 5th and 10th Avenue Playa del Carmen QROO

Hotel highlights

  • Walking distance to Playa del Carmen Main Beach
  • Free WiFi in rooms and public areas
  • Free covered self parking
  • Onsite dining

Located in Downtown Playa del Carmen within a 5-minute walk of Playa del Carmen Main Beach, The Palm at Playa is within 2 miles (3 km) of other popular sights like Quinta Avenida. This 66-room, 4-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.


Dining

This hotel serves as home to a rooftop bar, along with a restaurant that specializes in local and international cuisine. Order from room service to satisfy your hunger without leaving your room. Start each morning with local cuisine breakfast, available for a fee from 7:00 AM to 10:00 AM.


Rooms

Guests can expect free WiFi and 43-inch flat-screen TVs with satellite channels. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include ceiling fans, laptop-compatible safes, and ironing boards.


Property features

The Palm at Playa offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for USD 150 per room roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this adults-only hotel include a meeting room, a computer station, and a terrace.

Room options

Loft, 1 King Bed

1 King Bed | Sleeps 4

Deluxe Room, 1 Bedroom

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Deluxe Room, 2 Bedrooms

2 King Beds | 1 King Bed and 2 Double Beds | Sleeps 5

Signature Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for The Palm at Playa

Everyone (15) Couples (23) Family (2) Friends (3)
5
Everyone

By on Oct 23, 2021

5
Friends

Beautiful boutique hotel in the heart of PDC. Younger clientele, as seen at the rooftop pool/bar. Small issues like wanting to charge for bringing coffee to my room, many keys not working, and food at restaurant mediocre. Wonderful staff, and very comfortable beds and linens! Would definitely stay again.

By on Jun 20, 2021

Review comment responded on Jun 21, 2021

Hello, Guest, Thank you for your positive feedback, we are glad to know you had a positive experience with us, minor small grievances, we hope to accommodate you again in the future. Kind regards from the team at The Palm at Playa.

5
Family

Good service and location

By on Jun 9, 2021

Review comment responded on Jun 10, 2021

Thank you for your review, we sre happy toknow that you were satisfied with our service. Kind regards

5
Friends

They have a great roof top pool. Beds are really comfortable.

By on Jan 18, 2021

Review comment responded on Jan 18, 2021

Thank you for sharing your thoughts regarding your recent stay with us!! The rooftop was recently remodeled so thank you for recognizing it. We will be very pleased to have you back. Kind regards,

5
Partner Couples

The roof top pool area is beautiful. The courtyard is also beautiful with all the greenery.

By , from Minnesota on Dec 24, 2020

Review comment responded on Dec 24, 2020

Thank you for sharing your experience at The Palm at Playa. Our rooftop was recently renovated, so thank you for appreciating how nice it is now. It will be a pleasure to pamper you on your next vacation. Kins regards,

5
Partner Couples

our 5th trip to the area and this place was the best. Joanna, Hector, Saul and Samuel all made this a great experience. The free breakfast was A , the roof top pool and bar had tons of room, great views and the bartenders were awesome. We'd definitely pick this place again, was a great value.

By , from HOUSTON,TX on Feb 8, 2020

Review comment responded on Feb 10, 2020

We are very to read your review! We will be sharing your comments with Joanna, Hector, Saúl and Samuel! They will be thrilled to read it. It will be a pleasure to welcome you back for the 6th time! Kind regards,

5
Family Partner Couples

The staff is wonderful. We have stayed here multiple times and the staff for the most part is always the same. Miquel, Sandra, Hector, and Alfredo are really very good and are a bonus to this company. Nice rooms and very clean. Love it here!

By on Jan 18, 2020

Review comment responded on Jan 20, 2020

We thank you for your excellent review and kind comments towards Miguel, Sandra, Hector, and Alfredo. We will be sharing with them your review. We will be more than happy to have you back! Kind regards,

5
Friends

The location, it’s close to the beach, restaurants, bars and stores. The pool area was really nice.

By on Jan 17, 2020

Review comment responded on Jan 17, 2020

We thank you for your excellent review regarding your stay at The Palm at Playa. It is great to read that you had a great experience enjoying the hotel's location and rooftop. We hope welcome you back. Kind regads,

5
Everyone

By on Sep 17, 2019

Review comment responded on Sep 17, 2019

Thank you for reviewing your stay with us!

5
Partner Couples

Loved the rooftop pool and bar. Also, Sandra was the most attentive and helpful concierge I've ever encountered. She left a hand written note in our room every afternoon along with a small box of chocolates. Loved this place!

By , from Fairhope, AL, USA on Jul 14, 2019

Review comment responded on Jul 15, 2019

Hello Linwood! We thank you for sharing your experience. We are thrilled to know that you were satisfied with our service and that Sandra was very pampering! We hope to have you back at The Palm at Playa.

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