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The Palm at Playa

4.0 star property
VIP Access

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Photo gallery for The Palm at Playa

Rooftop terrace
Lobby
Down comforters, in-room safe, individually furnished, blackout drapes
Garden
Rooftop terrace

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar

Explore the area

View in a map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Central Square
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Standard Room

Standard Room | Down comforters, in-room safe, individually furnished, blackout drapes

Standard Room

8.0 out of 10
Very good
(27 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Loft

Loft | Down comforters, in-room safe, individually furnished, blackout drapes

Loft

7.6 out of 10
Good
(14 reviews)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Room

Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Room

7.8 out of 10
Good
(28 reviews)
  • City view
  • 646 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite

Down comforters, in-room safe, individually furnished, blackout drapes

Suite

  • Garden view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Standard Double Room

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Double Room

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, The Palm at Playa is adjacent to Quinta Avenida and within a 10-minute walk of other popular attractions like Playa del Carmen Main Beach. This 66-room, 4-star hotel has a bar/lounge, an outdoor pool, and free in-room WiFi.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Central Square - 5 min walk - 0.3 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Playacar Beach - 13 min walk - 0.7 miles
  • Mamitas Beach - 16 min walk - 0.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Mercado 174 - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mr. Kiwi - ‬1 min walk
  • ‪Eatbar - ‬1 min walk

About this property

The Palm at Playa

The Palm at Playa offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. The front desk is staffed 24 hours a day to help with luggage storage and tours/tickets. Additional amenities include a hot tub, a terrace, and a banquet hall.
Guests can expect free WiFi and 40-inch Smart TVs with cable channels. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include ceiling fans, laptop-compatible safes, and phones.
An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Breakfast included
  • Parking included
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Jun 19 - Jun 20
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 400 to 450 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Rooftop

Things to do

  • Hot tub
  • Outdoor pool
  • Stereo

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately MXN 400 to 450 for adults, and MXN 150 to 200 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Are free cancellation options available at The Palm at Playa?

The Palm at Playa offers free cancellation on select room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at The Palm at Playa?

As of Jun 18, 2026, prices found for a 1-night stay for 2 adults at The Palm at Playa on Jun 20, 2026 start from $81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of The Palm at Playa?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Playacar Beach. You'll also find Playa del Carmen Maritime Terminal and Mamitas Beach less than a mile away.

Will I be able to park at The Palm at Playa?

No, there isn't parking available at the hotel.

Does The Palm at Playa include a casino at the property?

No, The Palm at Playa doesn't have a casino.

Will I find an indoor pool at The Palm at Playa?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 8:00 AM and 9:00 PM.

What will couples enjoy most about a stay at The Palm at Playa?

There are plenty of amenities for couples at this hotel, including an ocean-view restaurant, an outdoor pool, and a poolside bar.

Are there hot tubs at The Palm at Playa?

No, there isn't a spa tub at this hotel.

Does The Palm at Playa have a restaurant that serves breakfast?

Yes, The Palm at Playa serves breakfast (local cuisine) for a surcharge each morning at Rooftop.

Will The Palm at Playa allow pets to stay free of charge?

No, pets aren't allowed at The Palm at Playa.

Are there connecting rooms at The Palm at Playa?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from The Palm at Playa?

The closest major airport to The Palm at Playa is Cozumel Intl. Airport (CZM), which is 22 mi away (256 minutes by car).

Can I book a room with a balcony at The Palm at Playa?

Yes, some guestrooms at this hotel offer either a furnished balcony and a terrace where guests can enjoy city and garden views.

The Palm at Playa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 452 out of 1008 reviews
Rating 8 - Good. 247 out of 1008 reviews
Rating 6 - Okay. 149 out of 1008 reviews
Rating 4 - Poor. 76 out of 1008 reviews
Rating 2 - Terrible. 84 out of 1008 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Allison

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff and location is perfect!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Lawrence

Liked: Cleanliness, amenities, property conditions & facilities
Location quiet and clean nice rooftop bar and pool the staff were nice! I’d stay here again!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Marcin

Liked: Cleanliness, amenities, property conditions & facilities
Greate time in this hotel
Stayed 1 night in Jan 2026
Verified

8/10 Good

ARIE

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean Staff was very nice
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Viktor

Nice room , nice pool
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

John

Room was very clean. I enjoyed my stay
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Kosta

Liked: Cleanliness, property conditions & facilities
Nice rooms
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 7 nights in Dec 2025
Verified

6/10 Okay

Anabela

Liked: Cleanliness, amenities, property conditions & facilities
The staff and room was great. The towels were grey and could need upgrading. Very quiet and was reasonable for the price
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely…3 times staying at The Palm… always the best
Stayed 10 nights in Nov 2025
Verified

8/10 Good

Stefanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location have stayed here before. The staff is great and it’s nice to have a roof top pool and bar service. Always a predictable and affordable option. Will definitely stay again can’t beat the location.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property close to everything. Loved the pool and the large rooms with plenty of space to spread out and relax
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jennyfer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool was fantastic! The bar and restaurant staff were very friendly and the cocktails were delicious! We recommend the guacamole too! The location is perfect if you’d like to walk to the beach, 5th avenue and other attractions.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Marius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, good pool and working hot tub, Giovani a bartender at the pool bar is so good and nice.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities
Amazing staff and rooftop 🙌 very humid in the hotel room but I’ve been here without staying over so I love this place :)
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Milan

Liked: Cleanliness, staff & service, amenities
This hotel has priceless location right in the middle of the Playa Carmen fun area. Rooms are big and well noise isolated as there are many nightclubs around. The rooftop pool is great The
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Loretha

Liked: Cleanliness, property conditions & facilities
Great location, clean and friendly staff
Stayed 2 nights in May 2025
Verified

8/10 Good

Jørgen

Liked: Cleanliness, staff & service, amenities
Very clean and fine
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff and amenities were great! only thing was its so loud at night (parties in the area)
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Gema

Liked: Cleanliness, amenities, property conditions & facilities
Hotel has a lot of potential. Hot tub was not hot :/ aside from luke water. Front desk is not the greatest with service. Otherwise, location is great. Rooms are very spacious
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Avigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very spacious and the hotel is very central, great location and very nice roof top. There is no hot tub.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Petrov

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, staff was helpful and friendly. I wish they have provided more bottles of water. They only provided two small bottles the first night and that was it.
Stayed 7 nights in Feb 2026
Verified

6/10 Okay

Teres

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, steps from the famed 5th Avenue. The suite I had was clean and spacious but lacked character, art. The only common space is the rooftop pool area and bar which is nice, friendly staff. But there was rarely anyone in the rooftop pool area. Bummer.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Brianna

Liked: Cleanliness, amenities, property conditions & facilities
Shower was great! Very clean.
Stayed 1 night in Nov 2025

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