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Recent guest reviews

The staff in the restaurants were extremely rude. They were not attentive and they were rushing when taking our food orders. We did not receive all that we asked for and when we asked again about it we were told ok but never received it. The front desk staff were nice but did big give me my free upgrade as per the Melia Rewards member site had informed me that I was entitled too.

I loved absolutely everything! Every staff member I passed by, day or night, greeted me with a friendly hello and asked how my stay was going. Everyone was extremely knowledgeable, made amazing recommendations, and ensured what had been a frustrating trip turned into a great one.

Best family hotel in Mexico. Everything was amazing starting with the staff, food, facilities, and hospitality.

This was a very family friendly resort. If you have smaller children I highly recommend getting the family concierge service it is worth it! The staff is very friendly and willing to go above and beyond. There is a lot of seaweed but the resort was constantly trying to clear it from the beaches. If you don’t use the concierge service then I would strongly suggest picking the restaurants you would like to eat at and booking them as soon as you get to the resort for the length of your stay. We will definitely visit again.

Another amazing paradisus resort . Nothing negative about this place . We had great room , good food , and the service was amazing .

my family loved service and water park.. all staff was great especially room service guy I think jonathan was his name.

Beautiful property, good food and great service at the beach and poolside.

Everything about our stay was amazing. The hotel staff was very friendly and professional.

It was wonderful, the food was espectacular. Clean beaches warn waters and exelent service

Great for families. Good selection of restaurants. Very clean resort. New water park is very nice. All water slides are designed for kids that know how to swim and muct be at least 120cm tall.

Property was great. Checkin was fast but they couldn’t get us a room sooner or give an estimated time on when room will be available.

I liked the water park and the restaurants. I did not like the beach because of the seaweed. I also did not like the smell from the beach that was spreading to the the resort

Beautiful property!! Staff was so courteous and attentive. Facility was clean all the time!

Excellent resort for families! I recommend this for all ages. Our kids loved the water park and the pirate ship pool. We were able to have drinks close by at the swim up pool when they napped. Perfect resort!!!

5th Av., Playa del Carmen Playa del Carmen QROO

Hotel highlights

  • Walking distance to Quinta Avenida and Punta Esmeralda Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Luis Donaldo Colosio, Paradisus Playa del Carmen All Inclusive is adjacent to Quinta Avenida and within a 15-minute walk of popular sights like Punta Esmeralda Beach. This 881-room, 4.5-star property has 5 outdoor pools along with a full-service spa and 14 restaurants.


Dining

Start your day off right with a free buffet breakfast offered each morning. This property is home to 14 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 881 rooms feature iPod docks, minibars, and safes. 40-inch LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Phones, ironing boards, and desks are other standard amenities.


Property features

Guests of Paradisus Playa del Carmen All Inclusive have access to a full-service spa, 5 outdoor pools, and a children's pool. Free parking is included with your stay. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a health club, a spa tub, and a sauna.

Room options

The Reserve Paradisus Junior Suite

2 Double Beds | 1 King Bed | Sleeps 4

Paradisus Junior Suite

2 Double Beds | 1 King Bed | Sleeps 4

One Bedroom Suite

2 Double Beds and 1 Double Sofa Bed | Sleeps 5

The Reserve One Bedroom Suite

2 Double Beds and 1 Double Sofa Bed | Sleeps 5

Guest reviews for Paradisus Playa del Carmen All Inclusive

Everyone (42) Couples (6) Family (45) Friends (3)
3
Friends

The staff in the restaurants were extremely rude. They were not attentive and they were rushing when taking our food orders. We did not receive all that we asked for and when we asked again about it we were told ok but never received it. The front desk staff were nice but did big give me my free upgrade as per the Melia Rewards member site had informed me that I was entitled too.

By , from Queens, NY on Oct 26, 2020

Review comment responded on Oct 27, 2020

Dear Lyoung Thank you for sharing your comments with us. We are sorry that you have had this perspective of the services of our hotel. We would have loved that you share this with us when you were still here, I assure you that our guest service team will always be able to provide you with options to improve your accommodation experience. Rest assured that your comments will be shared with the rest of our team in order to implement the improvements in the services we offer. We hope that in the future you will give us the opportunity to show you these improvements and choose us as your host hotel again. Best regards

5
Family Friends

I loved absolutely everything! Every staff member I passed by, day or night, greeted me with a friendly hello and asked how my stay was going. Everyone was extremely knowledgeable, made amazing recommendations, and ensured what had been a frustrating trip turned into a great one.

By , from San Antonio on Oct 12, 2020

Review comment responded on Oct 20, 2020

Dear Dee, Thank you for sharing your experience with us. We are glad to know you felt at home every moment of your stay, and you have the opportunity to enjoy the great service and attention from our staff. We just hope to have the opportunity of your visit in the near future. Best regards.

5
Family with small children Family

By , from MiAmi on Oct 5, 2020

Review comment responded on Oct 9, 2020

Dear guest, Thank you for sharing your experience with us. We are glad to know you had a wonderful stay with us, and we hope you return soon to your Mexican home. Best regards

5
Family Family with small children

Best family hotel in Mexico. Everything was amazing starting with the staff, food, facilities, and hospitality.

By , from Brooklyn NY on Aug 26, 2020

Review comment responded on Aug 26, 2020

Dear Rioni, Thank you for sharing your experience. We are glad to read that you and your family had a great time during your visit to Paradisus Playa del Carmen. We can only hope to host you again soon. Best regards.

5
Everyone

By on Feb 25, 2020

Review comment responded on Feb 26, 2020

Dear Guest, we appreciate your qualifications. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.

5
Family Friends Family

This was a very family friendly resort. If you have smaller children I highly recommend getting the family concierge service it is worth it! The staff is very friendly and willing to go above and beyond. There is a lot of seaweed but the resort was constantly trying to clear it from the beaches. If you don’t use the concierge service then I would strongly suggest picking the restaurants you would like to eat at and booking them as soon as you get to the resort for the length of your stay. We will definitely visit again.

By , from Kansas City on Feb 19, 2020

Review comment responded on Feb 19, 2020

Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.

5
Partner Couples

Another amazing paradisus resort . Nothing negative about this place . We had great room , good food , and the service was amazing .

By on Jan 23, 2020

Review comment responded on Jan 24, 2020

Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.

4
Family with small children

my family loved service and water park.. all staff was great especially room service guy I think jonathan was his name.

By on Jan 17, 2020

Review comment responded on Jan 18, 2020

Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.

5
Family

Beautiful property, good food and great service at the beach and poolside.

By on Dec 30, 2019

Review comment responded on Dec 31, 2019

Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.

5
Family Friends

Everything about our stay was amazing. The hotel staff was very friendly and professional.

By on Nov 8, 2019

Review comment responded on Nov 9, 2019

Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. Kind regards

Paradisus Playa del Carmen All Inclusive

5th Av., Playa del Carmen, Playa del Carmen, QROO 77710
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