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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property
VIP Access

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5 outdoor pools, pool umbrellas, sun loungers
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Restaurant
Restaurant
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi

Explore the area

View in a map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
  • Place, Playa 88
    ‪5 min walk‬
  • Place, Punta Esmeralda Beach
    ‪11 min walk‬
  • Place, Quinta Avenida
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪47 min drive‬
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Room options

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View | Premium bedding, down comforters, minibar, in-room safe

Family Concierge Junior Suite Nature View

  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Nature View)

Premium bedding, down comforters, minibar, in-room safe

Junior Suite (Nature View)

9.4 out of 10
Exceptional
(51 reviews)
  • Garden view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Master Suite Nature View

Premium bedding, down comforters, minibar, in-room safe

Master Suite Nature View

  • Garden view
  • 1140 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Nature View)

Premium bedding, down comforters, minibar, in-room safe

Suite (Nature View)

8.8 out of 10
Excellent
(9 reviews)
  • Garden view
  • 839 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Suite Nature View

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Suite Nature View

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 839 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Suite SwimUp

Family Concierge Suite SwimUp | Premium bedding, down comforters, minibar, in-room safe

Family Concierge Suite SwimUp

  • 839 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Master Suite SwimUp

Family Concierge Master Suite SwimUp | Premium bedding, down comforters, minibar, in-room safe

Family Concierge Master Suite SwimUp

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 1140 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

  • 1140 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Roulette Room Playa del Carmen or La Perla

Premium bedding, down comforters, minibar, in-room safe

Roulette Room Playa del Carmen or La Perla

9.2 out of 10
Wonderful
(27 reviews)
  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Master Suite

Two Bedroom Master Suite | Living area | 50-inch flat-screen TV with cable channels, TV, DVD player

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 1980 sq ft
  • 2 bedrooms
  • Sleeps 10
  • 1 Double Bed and 1 King Bed

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp | Premium bedding, down comforters, minibar, in-room safe

Family Concierge Junior Suite SwimUp

8.0 out of 10
Very good
(1 review)
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Playa del Carmen

Located in Luis Donaldo Colosio, Paradisus Playa del Carmen – Riviera Maya - All Inclusive is within a few miles (5 km) of popular sights such as Quinta Avenida and Quinta Alegría Shopping Mall. This 510-room, 5-star property has 5 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Playa 88 - 5 min walk - 0.3 miles
  • Guadalupe Church - 9 min walk - 0.5 miles
  • Punta Esmeralda Beach - 11 min walk - 0.6 miles
  • Quinta Avenida - 3 min drive - 1.4 miles
  • Playa del Carmen Main Beach - 4 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Hadar - ‬1 min drive
  • ‪Sunset Grill - ‬4 min walk
  • ‪Capella - ‬3 min walk
  • ‪Bajo Café Quinta - ‬4 min drive

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Paradisus Playa del Carmen – Riviera Maya - All Inclusive features a full-service spa, 5 outdoor pools, and a free water park. Free parking is included with your stay. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this beach property include a children's pool, a gym, and a sauna.
Guests can expect to find free WiFi and 50-inch flat-screen TVs with cable channels and DVD players. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include minibars, safes, and phones.
A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (25,005 square feet of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Elevator

More

  • 3 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

Is free cancellation available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive provides free cancellation on select room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

As of Mar 7, 2026, prices found for a 1-night stay for 2 adults at Paradisus Playa del Carmen – Riviera Maya - All Inclusive on Mar 8, 2026 start from $602, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

This property is situated in Luis Donaldo Colosio within a short 12-minute walk of Punta Esmeralda Beach and also 19 minutes on foot from Playa 88. You'll also find Playa del Carmen Main Beach and Mamitas Beach within a short drive.

Is there parking available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yes, self parking is offered for free at the property.

Is there a spa at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yhi Spa is the property's spa and services include body wraps, facials, and mani/pedis.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as a free water park, 13 restaurants, and a beach bar at this property.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive feature a casino on the premises?

No, Paradisus Playa del Carmen – Riviera Maya - All Inclusive doesn't have a casino.

Will I find an indoor pool at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools and a hot tub.

What amenities will couples enjoy at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

This beachfront property offers many amenities for couples such as a beach bar and 13 restaurants with some guestrooms featuring a private rooftop hot tub.

Are there hot tubs at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, but guests can enjoy a sauna at this property.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a restaurant with a breakfast menu?

No, Paradisus Playa del Carmen – Riviera Maya - All Inclusive doesn't have a restaurant that serves breakfast.

Will Paradisus Playa del Carmen – Riviera Maya - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Paradisus Playa del Carmen – Riviera Maya - All Inclusive though service animals are welcome.

Are there connecting rooms at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, this property doesn't feature connecting guestrooms.

How close is the airport from Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

The closest major airport to Paradisus Playa del Carmen – Riviera Maya - All Inclusive is Cozumel Intl. Airport (CZM), which is 23.6 mi away (259 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 29.6 mi away.

Are there rooms with balconies at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, you won't find guestrooms with balconies at Paradisus Playa del Carmen – Riviera Maya - All Inclusive.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive offer wedding services?

Take advantage of the wedding venue at Paradisus Playa del Carmen – Riviera Maya - All Inclusive if you plan to say "I do" during your trip.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 623 out of 1012 reviews
Rating 8 - Good. 212 out of 1012 reviews
Rating 6 - Okay. 102 out of 1012 reviews
Rating 4 - Poor. 39 out of 1012 reviews
Rating 2 - Terrible. 36 out of 1012 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Natalia

Stayed 7 nights in Nov 2025

8/10 Good

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience during our stay. Our family person was Tiara and she was amazing at booking our dinner reservations. The staff made sure the kids had a surprise every day our room was cleaned. There are
Stayed 5 nights in Aug 2025

10/10 Excellent

Cherie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our concierge, Eduardo Montoya, was so attentive and offered us such a great vacation! Thank you, Eduardo! All the staff were so great, friendly, and helpful. The resort was beautiful and clean. We will be back!
Stayed 7 nights in Nov 2025

10/10 Excellent

Lior

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2025

4/10 Poor

Igor

Disliked: Amenities, property conditions & facilities
quality of food, quality of the pools
Stayed 5 nights in Nov 2025

10/10 Excellent

Andrew

Stayed 7 nights in Aug 2025

10/10 Excellent

Jennie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and staff! Overall a great experience and will definitely return.
Stayed 4 nights in Nov 2025

10/10 Excellent

Anshuman, Bellevue

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Jonathan as our concierge was excellent, along with everyone else working there. Amenities, pool, and entertainment were great. Food was OK. Quality of entries at the a la carte restaurants were hit-or-miss, though the buffet was consistently good. Room service got at least one part or order wrong every single time, and the app didnt work well. Inspite of all that, we had a great time
Stayed 8 nights in Nov 2025

10/10 Excellent

Aleksei

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Here’s a more natural, polished version: Clean rooms, friendly staff, and good food. Plenty of activities for kids. The beach is awesome—no sargassum or big waves in late November 2025—and there’s lots of shade under the palm trees, plus beach activities included in the room rate. The pools are clean and warm. The resort has a nice design and is beautifully integrated into the jungle.
Hotel entrance
Lots of wildlife. Fun to watch for kids and adults
Water park
Clean beach set in a lagoon-like area that naturally reduces the waves
Stayed 6 nights in Nov 2025

10/10 Excellent

Kaylee

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was extremely helpful, room was well laid out and spacious. Very clean and easy to get around. Overall amazing resort.
Stayed 7 nights in Nov 2025

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
What a gorgeous property. I felt so connected to nature during my stay because this property is built within a mangrove. Tons of shade everywhere when you want to get out of the sun and the cutest little Coatis throughout the resort. I love that this hotel was small enough to have everything easily accessible and there was not a need for golf carts to get around like some other massive resorts. The staff were super friendly and accommodating. They are so hospitable. Special shout out to Omar. He met our family right when we arrived and he was checking in throughout our stay helping with everything from reservations to beach chairs. If you get him, you’re lucky and make sure you take care of him. He works super hard. The hotel has so many activities and a beautiful kids club for the little ones. Unfortunately mine are too old to enjoy but nonetheless he had a great stay. The architecture and property is incredibly beautiful. All the restaurants are very pretty as well. If I had to pick something to complain about it it would be that the drinks can be watered down at the beach, they don’t serve food at the beach, and the Mexican restaurant Cielo was a big miss for us. I would also like to have seen the older kids be allowed in the adults only restaurants, maybe 16 years old and up. The beach was a little rocky in some areas and the water maybe not as blue as I’m used to in Mexico but that might be because of the seaweed season that just ended. We would definitely come back here
Stayed 6 nights in Nov 2025

6/10 Okay

Lisa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Too many mosquitos!
Stayed 3 nights in Oct 2025

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for vacation with kids, a lot of activities, very clean, exceptional food and exceptional staff. Great all inclusive quality exceeding expections.
Stayed 6 nights in Nov 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2025

10/10 Excellent

Jaspreet

Stayed 7 nights in Nov 2025

8/10 Good

Dalton Mark, St Pete Beach

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super clean and nice. Great staff.
Stayed 7 nights in Nov 2025

10/10 Excellent

STEVEN A

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this resort for kids (we travel quite a bit and this resort is one of the best we have been to for kids).  The pools were all fun including the water park, pirate pool and main pool. The entertainment was perfect - they had face paint and balloon making set up in the lobby area many times for kids.  The shows were at 8pm so great time for kids.  The foam party in the pirate pool was also so much fun for the kids.  All the staff were great with kids - bar tenders and servers would listen to kids when ordering (at other AIs we’ve been to they tend to ignore kids).  All the restaurants were really good.  We didn’t have issues making reservations at any of them. Just did it early on in our trip.  Our room was great.  We were upgraded to a family suite - beds were comfy, rooms were clean.   Staff all worked hard.  We would definitely stay here again.
Stayed 7 nights in Nov 2025

10/10 Excellent

Jonathan Wilson, Edmonton

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very welcoming staff. Excellent amenities
Stayed 6 nights in Nov 2025

10/10 Excellent

Justin

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our first time to Mexico and this resort didn't disappoint! The staff were very kind, food was great. Many different restaurants to choose from, water park for the kids and tons of pools. Great ocean/beach access as well. Highly recommend!
Stayed 7 nights in Nov 2025

10/10 Excellent

James Ian

Liked: Cleanliness, amenities, property conditions & facilities
The service was fantastic, the food exceeded our expectations and we had a lovely time. Well worth going
Stayed 7 nights in Nov 2025

8/10 Good

Kate

Stayed 7 nights in Oct 2025

10/10 Excellent

Ann

Stayed 4 nights in Nov 2025

10/10 Excellent

rodrigo salinas

Stayed 2 nights in Nov 2025

10/10 Excellent

Vasyl

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 4 nights in Nov 2025

10/10 Excellent

Elizabeth

Everything was great! Our room was clean and the entire staff was so nice and respectful. Our Family Concierge, Adrian was super helpful and knowledgeable from helping us plan the cenote excursion to making dinner reservations. Even without it, there were so many options and activities throughout the day. We would definitely go back!
Stayed 3 nights in Nov 2025

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