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Recent guest reviews

Property was great. Checkin was fast but they couldn’t get us a room sooner or give an estimated time on when room will be available.

I liked the water park and the restaurants. I did not like the beach because of the seaweed. I also did not like the smell from the beach that was spreading to the the resort

Beautiful property!! Staff was so courteous and attentive. Facility was clean all the time!

Excellent resort for families! I recommend this for all ages. Our kids loved the water park and the pirate ship pool. We were able to have drinks close by at the swim up pool when they napped. Perfect resort!!!

The welcome drink upon arrival was a nice touch, but that was quickly overshadowed negatively by the 45 minutes of my time that they wasted by trying to get me to come to an "hour long presentation" trying to sell some sort of time share. I ran into people that went, and said it was more like 3 hours, which I knew from prior experience at those types of deals that it was never just an hour, but rather 2 to 3 hours of super hard sell on their time share product. I never sign up for these things as i know they are terrible deals, and I don't appreciate the hard sale I was given on my own fully paid vacation. They not only wasted my vacation time, and prolonged me from checking into the room I paid for, but they were also very rude and abrupt when I told them over and over again NO. They just couldn't understand why I didn't want to trade an hour of my time for the couples message they were offering. I am so put off that this hotel would allow this that I won't be back. Shame on them for wasting my time and imposing themselves on my hard earned vacation. Such a nice resort otherwise.

Beautiful and clean, staff is amazing and they are always walking around being helpful. The best staff I've ever encountered. They even had a second shift for room clean up. And passion is an excellent restaurant

The food was great, a select of different restaurants. The staff was very friendly and helpful

Beautiful hotel with good service, food, and activities. However, the beach is full of the seaweed , much more than in hotels of Cancun itself. Another deal breaker is kids club, 80% of the time kids are sitting inside of one room and watching cartoons non stop.

Pros: The maids were excellent. The food in the ala cart restaurants was very good, but making reservations can be challenging. The grounds were kept clean and manicured. Our room staff were very good. Cons: a taxi trip to downtown playa del Carmen cost $26 bucks round trip, there are no shuttles or buses that go downtown. We were not told, until we checked in, that there would be additional room service charge of $5.00 for each use. There was no coffee maker in our room (it was listed as an amenity on their website). We asked if we could get one, we were told no. We purchased our trip in November 2018, we paid for a Paradisus Junior Suite. A week before our trip we received an email from Paradisus telling us we had purchased a Room (Roulette), which we had not. My husband and I were put in a section of the resort reserved for children and families. Our room was literally surrounded by small children. We asked to be moved to a quieter place, possibly in the adult section, we were told there were no available rooms near adults or in an area with a good mix of families with children and adults. Our children are grown, we felt like we were put in the middle of a daycare Center. There was a lot of stomping around, furniture being dragged around, and a small child either crying or yelling in the hallways. The floors and walls are marble so every noise was amplified like being in an echo chamber. No quiet for the adults at La Esmeralda.

The maids were excellent. The food in the ala cart restaurants was very good. The grounds were kept clean. Cons: a taxi trip to downtown playa del Carmen cost about $26 bucks round trip, there are no shuttles or buses that go downtown. We purchased

5th Av., Playa del Carmen Playa del Carmen QROO

Hotel highlights

  • Walking distance to Quinta Avenida and Punta Esmeralda Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Luis Donaldo Colosio, Paradisus Playa del Carmen La Esmeralda All Inclusive is adjacent to Quinta Avenida and within a 15-minute walk of popular sights like Punta Esmeralda Beach. This 512-room, 4.5-star property has 5 outdoor pools along with a full-service spa and 14 restaurants.


Dining

Start your day off right with a free buffet breakfast offered each morning. This property is home to 14 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

Paradisus Playa del Carmen La Esmeralda All Inclusive's 512 air-conditioned rooms provide free minibar items, furnished balconies, and iPod docks. Guests can expect to find free WiFi and 40-inch LCD TVs with cable channels and DVD players. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include free bottled water, safes, and phones.


Property features

Guests of Paradisus Playa del Carmen La Esmeralda All Inclusive have access to a full-service spa, 5 outdoor pools, and a children's pool. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a health club, a spa tub, and a sauna.

Room options

Paradisus Junior Suite Swim Up

Full 2 | King 1 | Sleeps 4

Family Concierge Junior Suite

Full 2 | King 1 | Sleeps 4

One Bedroom Master Suite

King 1 | Sleeps 4

Family Suite, 1 Bedroom, Concierge Service

King 1 | Sleeps 3

Guest reviews for Paradisus Playa del Carmen La Esmeralda All Inclusive

Everyone (39) Couples (6) Family (59) Friends (4)
5
Everyone

By on Oct 14, 2019

Review comment responded on Oct 17, 2019

Dear Guest, we appreciate your qualifications. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.

3
Everyone

By on Sep 8, 2019

Review comment responded on Sep 9, 2019

Dear Guest, we appreciate your qualifications. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards. .

5
Family with small children

Property was great. Checkin was fast but they couldn’t get us a room sooner or give an estimated time on when room will be available.

By on Aug 23, 2019

Review comment responded on Aug 23, 2019

Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.

4
Family with small children

I liked the water park and the restaurants. I did not like the beach because of the seaweed. I also did not like the smell from the beach that was spreading to the the resort

By , from NY on Jul 16, 2019

Review comment responded on Jul 17, 2019

Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.

5
Families Family with small children

Beautiful property!! Staff was so courteous and attentive. Facility was clean all the time!

By on Jul 8, 2019

Review comment responded on Jul 9, 2019

Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.

5
Families

Excellent resort for families! I recommend this for all ages. Our kids loved the water park and the pirate ship pool. We were able to have drinks close by at the swim up pool when they napped. Perfect resort!!!

By , from Playa Del Carmen on Jul 3, 2019

Review comment responded on Jul 5, 2019

Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.

4
Everyone

By on Jun 11, 2019

Review comment responded on Jun 27, 2019

Dear Guest, we appreciate your qualifications. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.

5
Everyone

By on Jun 9, 2019

Review comment responded on Jun 27, 2019

Dear Guest, we appreciate your qualifications. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.

4
Family with small children Families

The welcome drink upon arrival was a nice touch, but that was quickly overshadowed negatively by the 45 minutes of my time that they wasted by trying to get me to come to an "hour long presentation" trying to sell some sort of time share. I ran into people that went, and said it was more like 3 hours, which I knew from prior experience at those types of deals that it was never just an hour, but rather 2 to 3 hours of super hard sell on their time share product. I never sign up for these things as i know they are terrible deals, and I don't appreciate the hard sale I was given on my own fully paid vacation. They not only wasted my vacation time, and prolonged me from checking into the room I paid for, but they were also very rude and abrupt when I told them over and over again NO. They just couldn't understand why I didn't want to trade an hour of my time for the couples message they were offering. I am so put off that this hotel would allow this that I won't be back. Shame on them for wasting my time and imposing themselves on my hard earned vacation. Such a nice resort otherwise.

By on May 28, 2019

Review comment responded on Jun 27, 2019

Dear Guest, we appreciate your observations. We are constantly working to offer the best service. Thank you for sharing your experience with us. We will do our best to improve your next visit. Kind regards.

5
Partner Couples

Beautiful and clean, staff is amazing and they are always walking around being helpful. The best staff I've ever encountered. They even had a second shift for room clean up. And passion is an excellent restaurant

By on May 28, 2019

Review comment responded on May 28, 2019

Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.

Paradisus Playa del Carmen La Esmeralda All Inclusive

5th Av., Playa del Carmen, Playa del Carmen, QROO 77710
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