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Hotel Ambra

2.5 star property

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Photo gallery for Hotel Ambra

Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, sun loungers
Hallway
Junior Room | Desk, laptop workspace, free WiFi, bed sheets
50-inch LED TV with satellite channels, TV, Netflix
50-inch LED TV with satellite channels, TV, Netflix

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Avenida 41 Sur, Esquina Calle 38, Playa del Carmen, QROO, 77712
  • Place, Centro Maya Shopping Center
    ‪3 min walk‬
  • Place, Quinta Avenida
    ‪4 min drive‬
  • Place, Playacar Golf Club
    ‪4 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, laptop workspace, free WiFi, bed sheets

Deluxe Double Room

8.8 out of 10
Excellent
(15 reviews)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room

Deluxe Room | Desk, laptop workspace, free WiFi, bed sheets

Deluxe Room

8.6 out of 10
Excellent
(18 reviews)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room

Junior Room | Desk, laptop workspace, free WiFi, bed sheets

Junior Room

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Located in Ejidal within 2 miles (3 km) of Quinta Avenida, Hotel Ambra is within a few miles (5 km) of other popular sights such as Playa del Carmen Main Beach. This 39-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and concierge services.

What's nearby

  • Centro Maya Shopping Center - 3 min walk - 0.2 miles
  • Playacar Beach - 3 min drive - 1.8 miles
  • Quinta Avenida - 4 min drive - 2.0 miles
  • Playacar Golf Club - 4 min drive - 2.7 miles
  • Playa del Carmen Main Beach - 5 min drive - 2.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬7 min walk
  • ‪Perché No Italian Food - ‬10 min walk
  • ‪Vips - ‬5 min walk
  • ‪El Hongo - ‬9 min walk
  • ‪Da Portare Pizza Bar - ‬1 min walk

About this property

Hotel Ambra

Guests of Hotel Ambra enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. The 24-hour front desk has staff standing by to help with luggage storage and tours/tickets. Additional amenities include laundry facilities, a picnic area, and a water dispenser.
Guests can expect to find free WiFi and 50-inch LED TVs with satellite channels and Netflix. Relax with a rainfall shower. Phones and desks are other standard amenities.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with satellite channels
  • Netflix

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM—-6:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number 008-007-004902/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Ambra Hotel
Hotel Ambra Playa del Carmen
Hotel Ambra Hotel Playa del Carmen

Frequently asked questions

Are free cancellation options available at Hotel Ambra?

Hotel Ambra offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Hotel Ambra?

As of Apr 1, 2026, prices found for a 1-night stay for 2 adults at Hotel Ambra on May 1, 2026 start from $50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Hotel Ambra?

This hotel is situated in Ejidal, just steps from Centro Maya Shopping Center. You'll also find Playa del Carmen Main Beach and Xplor Theme Park within a short drive.

Is parking available on site at Hotel Ambra?

Yes, there is accessible parking available.

Does Hotel Ambra have a casino?

No, Hotel Ambra doesn't have a casino.

Will I find an indoor pool at Hotel Ambra?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 10:00 PM.

Is Hotel Ambra a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a rainfall showerhead and Netflix as well as an outdoor pool.

Are there hot tubs at Hotel Ambra?

No, there isn't a spa tub at this hotel.

Does Hotel Ambra feature a restaurant that includes a breakfast menu?

No, Hotel Ambra doesn't have a restaurant that serves breakfast.

Will Hotel Ambra allow pets to stay for free?

No, pets aren't allowed at Hotel Ambra though service animals are welcome.

Are there connecting rooms at Hotel Ambra?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Ambra?

The closest major airport to Hotel Ambra is Cozumel Intl. Airport (CZM), which is 19.4 mi away (251 minutes by car).

Can I book a room with a balcony at Hotel Ambra?

No, there aren't any guestrooms with balconies at Hotel Ambra.

Hotel Ambra Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 255 out of 424 reviews
Rating 8 - Good. 104 out of 424 reviews
Rating 6 - Okay. 38 out of 424 reviews
Rating 4 - Poor. 15 out of 424 reviews
Rating 2 - Terrible. 12 out of 424 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

4/10 Poor

Shauna

Stayed 1 night in Dec 2025

2/10 Terrible

Pedro

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Buen día: Lamentablemente, mi experiencia en el Hotel Ambra fue TOTALMENTE negativa. Desde el check-in se me cobró un impuesto no informado en Expedia; posteriormente enfrenté múltiples problemas con las habitaciones asignadas (fallas de seguridad, aire acondicionado, y la PRESENCIA DE CUCARACHAS) y falta de atención por parte de la gerencia, sin disculpas ni compensación alguna, aun cuando la primera noche se me alojó en una habitación de menor calidad. El hotel se encuentra muy deteriorado en general. Lo único rescatable fue la actitud y el esfuerzo del personal, especialmente del equipo de limpieza. Por estas razones, no puedo recomendar el hotel. Al staff le doy un 10; al hotel y a su gerencia, un cero. Atentamente, Pedro Monteros
Stayed 5 nights in Dec 2025

10/10 Excellent

Juan C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo perfecto
Stayed 1 night in Nov 2025

2/10 Terrible

Chrystal

Disliked: Cleanliness, amenities, property conditions & facilities
I had to leave early because the night clerk was agressive. He accosted me and said I did not pay the day before when I was going for coffee at 0700. The truth was dayshift did not record my cash payment, he also did not tell the truth. It took two hours to sort out. I was there on a business trip for two more weeks and checked out. Ive stayed at this hotel several times before. I will never be back. The nightshift worker is atrocious.
Stayed 1 night in Sep 2025

10/10 Excellent

Chrystal

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value and location. Friendly staff.
Stayed 1 night in Sep 2025

6/10 Okay

José Luis

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Carla

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location — it’s super central! There’s an Oxxo, pharmacy, market, and shopping center all around, which made everything very convenient and really saved my trip. However, there are definitely some areas to improve. The back parking doesn’t feel secure — no cameras or mirrors, and the security guard is only at the front and often sleeping. Same with the front desk at night — you might have to wait if they’re napping. The room was dirty the first day, with a humidity smell, ants, and mosquitos on the bed. Towels were very old and ripped, and there was only one bedsheet with the A/C. Not very comfortable unless you bring extras. The kitchen is nice, but you need to bring your own cookware, coffee maker, and plates. The fridge was great, clean and worked well. The second day the cleaning improved, but towels and sheets stayed the same. Overall, the location was amazing, but I hope they improve security, cleanliness, and comfort. Still, if you’re just looking for a convenient base to explore the area, this place works.
Stayed 3 nights in Jul 2025

6/10 Okay

Jesus

Traveled with partner
Liked: Cleanliness, staff & service
This hotel is not really for tourists. If you just want a nice clean place to stay for a night or two and you have your own transportation to get to the local attractions you will be satisfied. We reserved a room with a kitchenette but it was not useful because there are no plates, utensils or pots and pans, so there is no way to cook unless you know this ahead of time. The little pool is nice with a few deck chairs around for relaxing.
Stayed 2 nights in Jul 2025

10/10 Excellent

Dan

Stayed 4 nights in Apr 2025

6/10 Okay

Sabrina

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
If I knew they have humidity issues (and mold) I wouldn’t have stayed here. As soon as you walk in the door you can smell it in the front desk. Then, the first room we got assigned, was even worse. We couldn’t stay more than 10min in it. We asked to be moved and the front desk agent help us without a problem, he was super nice! The rooms are very basic: no bedside lamps, no trash can, no hangers in the closet area... A fridge would also be nice. I wouldn’t come back
Stayed 2 nights in Mar 2025

8/10 Good

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Good property. Only about a 10 minute drive from the city centre but 40 min walk, So either be prepared to get at least 10,000 steps everyday or take out extra pesos to catch taxis. Right across the street from centro maya(strip mall) and there’s an otto right down the street (2min walk). Never felt unsafe walking alone at night.
Stayed 4 nights in Feb 2025

8/10 Good

Juana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Linda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Not a place to stay if you have breathing issues

The Hotel Ambra is a mixed pla e for me. The staff and their willingness to be of assistance was excellent. I liked them very much. They worked hard to keep a very clean hotel. Kudos for that. However, in three days I was in three different rooms because of an odor/scent that was pervasive in each room. The second room had ants galore, enen in and on the bed. The third room produced the worst night of sleep I can ever remember having. The bed and pillows just did not work for me. Despite having paid for a full weeks stay, I left on day three because I could not bear to subject my body and mind to another night of torcher. I liked the people but hated the rooms.
Stayed 7 nights in Feb 2025

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This quaint hotel was well worth the money.
Stayed 1 night in Dec 2024

10/10 Excellent

Jonathan

Stayed 1 night in Nov 2024

6/10 Okay

Chrystal

Liked: Cleanliness, property conditions & facilities
Prior to arriving, I called the hotel to ask for an early check in, the receptionist told me yes. Upon arriving, the reception area smelled very bad of food and the receptionist from sitting down was yelling to me at the door, check in is at 3pm. I used translator to tell her I called and she told me I could arrive early. She agreed. I would suggest give better service to new guests. I have never been greeted in such a way by being yelled at across the room when arriving anywhere and I am a worldly traveller.
Stayed 1 night in Nov 2024

8/10 Good

Alexander

Liked: Staff & service, property conditions & facilities
Service
Stayed 1 night in Oct 2024

8/10 Good

ALEX

Liked: Staff & service
Good service
Stayed 2 nights in Oct 2024

8/10 Good

Guillermo

Stayed 3 nights in Jul 2024

10/10 Excellent

Heather

Stayed 3 nights in Jun 2024

10/10 Excellent

José Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy tranquilo, cómodo y a un precio muy económico
Stayed 2 nights in Jun 2024

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities

Does the Job!

We stay here sometimes between Cancun and Tulum when our flights get in late or leave early. Its right off the highway and has parking. Rooms are basic, but clean and everything works. There is a restaurant open late right behind the hotel, an Oxxo next door, and a mall across the street. Price performance is good.
Stayed 1 night in Mar 2024

8/10 Good

Hugo

Stayed 4 nights in Feb 2024

6/10 Okay

Leslie

Business traveler
Liked: Cleanliness, staff & service
Good hotel
Stayed 5 nights in Feb 2024

10/10 Excellent

Juan

Stayed 1 night in Feb 2024

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