Skip to main content
Beginning of main content

Recent guest reviews

The kids club for our daughter was wonderful.

Great food and staff

Excellent service and property

It was my wife's birthday and our honeymoon. Staff decorated the room with balloons and flowers.

Place gets worse each trip. Bikes are limited and broken. Gold carts are always in use by staff/maintenance. Huge delays in pickups. Maid service missed every third day. Facility is getting worn out and few staff speak english. This is a new problem. Talked to the general manager, told that bikes break...no kidding. Most of the bikes in utilization are broken and in disrepair...when you could find one. General manager, Pascal Dupruis must have his head up his ass to miss the demise of this property. I come twice a year, two rooms each time, and have never received a thank you from this manager. After meeting him I can tell he is not concerned and doesn't really want feedback from guests. I had a long list...no towels at pool, no bikes, broken bikes,broken lighting along paths, no service from concierge. I'll be staying elsewhere, too bad because this was my favorite hotel only two years ago.

We loved the place.The staff was very helpful in every way.

Mayakoba is the perfect location if you want top notch accommodations and away from crowded Cancun. Andaz is the most recent of the four hotels in Mayakoba and is the nicest. Greatly recommended.

Fabulous hotel. The Andaz has the best food of all the restaurants in Mayakoba (at the most reasonable prices), and a staff that’s second to none. We have stayed at the Banyan Tree and visited the Rosewood and Fairmont, and the Andaz is the hippest of the lot. An ideal escape to the Riviera Maya.

Excellent hotel, great service, food, etc. I loved it.

Andaz is a beautiful property, but the best thing about the resort is its staff.

Had a wonderful time with my family!! Mayakoba is a beautiful place to visit! The hotel was amazing and staff was very helpful and friendly!! It’s our second time visiting and we plan on returning next year!!

From the start to the end every thing went great . The rooms are very modern clean and nice All the restaurants from the staff and facilities are fabulous, The hotel was built on natural lagoon which makes it very special to transportation through the complex from bikes boats and golf carts make the experience very special I will thank Andaz staff David , Bitia. And all

Staff was amazing and took care of our every need. Restaurants were so delicious and had a beautiful view of the beach. Staff would pick us up from our room and take us wherever we needed to go in golf carts which was super convenient. My whole family had a wonderful time for my daughter's 15th B-day at Andaz Mayakoba!

Great hotel, great location and superb service. Very good food and dining options

My fiancé and I stayed at this beautiful hotel for 3 nights. I wish we stayed longer. It's part of the Mayakoba resort where there are 3 other hotels in the same vicinity (Rosewood, Banyan Tree and Fairmont). The staff at Andaz were so nice and the service was excellent. They made sure our stay was perfect. This hotel is good for couples and families. The rooms were clean and super cute and the grounds were well maintained. Only 45 minutes from the Cancun airport and 20 minutes to PDC. We were so happy with our stay we can't wait to go back!!

We had a great time at Andaz Mayakoba. The staff was very attentive, the brand new hotel rooms are beautiful and comfortable. Additionally being in Mayakoba allows you the flexibility to eat at other restaurants in Mayakoba. Everything we ate and drank while on the property was spectacular. We would go back in a heartbeat.

From the moment we arrived were greeted with excellent service and were surprised that this brand new modern facility had so much to offer our family of four. We had two rooms attached and felt like royalty the whole time of our stay. The restaurants and great! Boat rides in the lagoons and golf karts around the resort, swimming pools, and the staff taking extra steps to accommodate us were superb. We had 6 magical nights in the beautiful Andaz and Mayakoba. 15 minutes taxi ride to playa Del carmen was nice too. Highly recommend this resort if you enjoy luxury modern style.

Carretera Federal Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining
  • Spa

Andaz Mayakoba - a Concept by Hyatt places you next to El Camaleon Mayakoba Golf Course and a short drive from other popular attractions like Maroma Beach. This 214-room, 5-star aparthotel has 2 outdoor pools along with a private beach and a full-service spa.


Dining

This aparthotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 11 AM.


Rooms

Each apartment is air-conditioned and has an array of amenities, including an iPod dock, free minibar items, and a coffee maker. A flat-screen TV comes with cable channels and pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a ceiling fan, a safe, and a phone. Housekeeping is available on request.


Property features

Andaz Mayakoba - a Concept by Hyatt features a private beach, a full-service spa, and 2 outdoor pools. There's free parking and a free beach shuttle. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach aparthotel include a gym, a sauna, and free WiFi in public areas.

Room options

Room, 1 King Bed (Beach Area)

1 King Bed | Sleeps 3

Suite, Lagoon View

Sleeps 4

Room, 2 Double Beds, Lagoon View

2 Double Beds | Sleeps 4

Suite, Accessible (Andaz)

Sleeps 4

Guest reviews for Andaz Mayakoba - a Concept by Hyatt

Everyone (14) Couples (1) Family (4)
5
Family with small children

The kids club for our daughter was wonderful.

By on Apr 17, 2022

Review comment responded on Apr 18, 2022

Dear Christopher We are so placed to you've enjoyed your stay and thankful for your kind comments. We hope you can visit us again soon.

5
Partner Couples

Great food and staff

By on Jan 16, 2022

Review comment responded on Jan 17, 2022

Hello Kerrie, Thank you for your kind comments, we really appreciate them. We hope you come back soon. Warm regards.

5
Everyone

By , from Washington on Dec 6, 2021

5
Family

Excellent service and property

By on Jul 30, 2021

Review comment responded on Jul 30, 2021

Dear guest! We are so glad to know that you enjoy your stay, Thank you for choosing us, we appreciate your comments and hope to have you back soon. Warm regards.

5
Family

It was my wife's birthday and our honeymoon. Staff decorated the room with balloons and flowers.

By on Jul 20, 2021

Review comment responded on Jul 20, 2021

Thank you for choosing Andaz Mayakoba! We hope that the facilities and service extended to you exceeded your expectations and that you had a pleasant experience. We hope to have the opportunity to welcome you back in the near future again. Warm regards,

2
Family

Place gets worse each trip. Bikes are limited and broken. Gold carts are always in use by staff/maintenance. Huge delays in pickups. Maid service missed every third day. Facility is getting worn out and few staff speak english. This is a new problem. Talked to the general manager, told that bikes break...no kidding. Most of the bikes in utilization are broken and in disrepair...when you could find one. General manager, Pascal Dupruis must have his head up his ass to miss the demise of this property. I come twice a year, two rooms each time, and have never received a thank you from this manager. After meeting him I can tell he is not concerned and doesn't really want feedback from guests. I had a long list...no towels at pool, no bikes, broken bikes,broken lighting along paths, no service from concierge. I'll be staying elsewhere, too bad because this was my favorite hotel only two years ago.

By on Dec 24, 2020

Review comment responded on Jan 4, 2021

Hello There! I m sorry to heard that, we would like to be in contact with you. Could you please help us with an email address or phone number? We really want to do something.

1
Everyone

By on Feb 22, 2020

Review comment responded on Feb 22, 2020

Estimado huésped, Antes que nada me gustaría agradecer su preferencia, significa mucho que haya elegido Andaz Mayakoba para su más reciente visita a la Riviera Maya. Me entristece mucho leer que su experiencia haya sido menos que perfecta y por esto le ofrezco mis más sinceras disculpas. En Andaz nos enfocamos en dar servicio personalizado y crear experiencias memorables para nuestros huéspedes; por lo cual agradecería mucho si pudiera compartir un poco más de detalles sobre lo sucedido durante su estancia y así poder tomar medidas correctivas. Esperamos tener otra oportunidad de recibirlos como huéspedes donde estoy seguro que podremos brindarles una mejor experiencia y cambiar su impresión. No dude en contactarme directamente a pascal.dupuis@andaz.com; será un placer asistirle. Gracias por su comprensión. Pascal Dupuis

5
Family

We loved the place.The staff was very helpful in every way.

By on Feb 8, 2020

Review comment responded on Feb 11, 2020

Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us, we certainly look forward to having you as our guest sometime again in the near future and have the chance to provide more memorable experiences. Warm Regards. Reservations Team.

5
Everyone

Mayakoba is the perfect location if you want top notch accommodations and away from crowded Cancun. Andaz is the most recent of the four hotels in Mayakoba and is the nicest. Greatly recommended.

By on Dec 18, 2018

Review comment responded on Dec 19, 2018

Dear Mauricio, Greetings from sunny Andaz Mayakoba Resort Riviera Maya! Thank you very much for sharing our experience with us; you can be assured that at Andaz Mayakoba we strive each day to make each and every stay unique. We certainly look forward to having you back as our honored guests and we will be sharing you review with all our staff. Warm Regards. Reservations Team

4
Everyone

By on Dec 17, 2018

Review comment responded on Dec 17, 2018

Dear Guest, Greetings from sunny Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us, we certainly look forward to having you back as our guests soon! Warm Regards. Reservations Team

Andaz Mayakoba - a Concept by Hyatt

Carretera Federal, Playa del Carmen, QROO 77710
url importing http://www.orbitz.com/Playa-del-Carmen-Hotels-Andaz-Mayakoba---a-Concept-by-Hyatt.h15963147-p2.Hotel-Reviews
There was an error importing /Playa-del-Carmen-Hotels-Andaz-Mayakoba---a-Concept-by-Hyatt.h15963147-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Playa-del-Carmen-Hotels-Andaz-Mayakoba---a-Concept-by-Hyatt.h15963147-p2.Hotel-Reviews

Frequently asked questions