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Recent guest reviews

We loved the place.The staff was very helpful in every way.

Mayakoba is the perfect location if you want top notch accommodations and away from crowded Cancun. Andaz is the most recent of the four hotels in Mayakoba and is the nicest. Greatly recommended.

Fabulous hotel. The Andaz has the best food of all the restaurants in Mayakoba (at the most reasonable prices), and a staff that’s second to none. We have stayed at the Banyan Tree and visited the Rosewood and Fairmont, and the Andaz is the hippest of the lot. An ideal escape to the Riviera Maya.

Excellent hotel, great service, food, etc. I loved it.

Andaz is a beautiful property, but the best thing about the resort is its staff.

Had a wonderful time with my family!! Mayakoba is a beautiful place to visit! The hotel was amazing and staff was very helpful and friendly!! It’s our second time visiting and we plan on returning next year!!

From the start to the end every thing went great . The rooms are very modern clean and nice All the restaurants from the staff and facilities are fabulous, The hotel was built on natural lagoon which makes it very special to transportation through the complex from bikes boats and golf carts make the experience very special I will thank Andaz staff David , Bitia. And all

Staff was amazing and took care of our every need. Restaurants were so delicious and had a beautiful view of the beach. Staff would pick us up from our room and take us wherever we needed to go in golf carts which was super convenient. My whole family had a wonderful time for my daughter's 15th B-day at Andaz Mayakoba!

Great hotel, great location and superb service. Very good food and dining options

My fiancé and I stayed at this beautiful hotel for 3 nights. I wish we stayed longer. It's part of the Mayakoba resort where there are 3 other hotels in the same vicinity (Rosewood, Banyan Tree and Fairmont). The staff at Andaz were so nice and the service was excellent. They made sure our stay was perfect. This hotel is good for couples and families. The rooms were clean and super cute and the grounds were well maintained. Only 45 minutes from the Cancun airport and 20 minutes to PDC. We were so happy with our stay we can't wait to go back!!

We had a great time at Andaz Mayakoba. The staff was very attentive, the brand new hotel rooms are beautiful and comfortable. Additionally being in Mayakoba allows you the flexibility to eat at other restaurants in Mayakoba. Everything we ate and drank while on the property was spectacular. We would go back in a heartbeat.

From the moment we arrived were greeted with excellent service and were surprised that this brand new modern facility had so much to offer our family of four. We had two rooms attached and felt like royalty the whole time of our stay. The restaurants and great! Boat rides in the lagoons and golf karts around the resort, swimming pools, and the staff taking extra steps to accommodate us were superb. We had 6 magical nights in the beautiful Andaz and Mayakoba. 15 minutes taxi ride to playa Del carmen was nice too. Highly recommend this resort if you enjoy luxury modern style.

Carretera Federal Playa del Carmen QROO

Hotel highlights

  • Walking distance to El Camaleon Mayakoba Golf Course
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining

Andaz Mayakoba - a Concept by Hyatt is within a 15-minute walk of popular attractions such as El Camaleon Mayakoba Golf Course. This 214-room, 5-star resort has 2 outdoor pools along with a private beach and a full-service spa.


Dining

Have a drink at the bar or enjoy dining at one of 4 onsite restaurants like Cocina Milagro, which specializes in local and international cuisine and serves breakfast, lunch, and dinner. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 11 AM.


Rooms

All 214 air-conditioned rooms provide iPod docks, free minibar items, and coffee makers. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include free bottled water, ceiling fans, and safes.


Property features

Andaz Mayakoba - a Concept by Hyatt features a private beach, a full-service spa, and 2 outdoor pools. There's free parking and an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this beach resort include a health club, a spa tub, and free WiFi in public areas.

Room options

Room, 1 King Bed (Beach Area)

1 King Bed | Sleeps 3

Suite, Lagoon View

1 King Bed | Sleeps 4

Room, 2 Double Beds, Lagoon View

2 Double Beds | Sleeps 4

Suite, Accessible (Andaz)

1 King Bed | Sleeps 4

Guest reviews for Andaz Mayakoba - a Concept by Hyatt

Everyone (13) Family (1)
1
Everyone

By on Feb 22, 2020

Review comment responded on Feb 22, 2020

Estimado huésped, Antes que nada me gustaría agradecer su preferencia, significa mucho que haya elegido Andaz Mayakoba para su más reciente visita a la Riviera Maya. Me entristece mucho leer que su experiencia haya sido menos que perfecta y por esto le ofrezco mis más sinceras disculpas. En Andaz nos enfocamos en dar servicio personalizado y crear experiencias memorables para nuestros huéspedes; por lo cual agradecería mucho si pudiera compartir un poco más de detalles sobre lo sucedido durante su estancia y así poder tomar medidas correctivas. Esperamos tener otra oportunidad de recibirlos como huéspedes donde estoy seguro que podremos brindarles una mejor experiencia y cambiar su impresión. No dude en contactarme directamente a pascal.dupuis@andaz.com; será un placer asistirle. Gracias por su comprensión. Pascal Dupuis

5
Family

We loved the place.The staff was very helpful in every way.

By on Feb 8, 2020

Review comment responded on Feb 11, 2020

Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us, we certainly look forward to having you as our guest sometime again in the near future and have the chance to provide more memorable experiences. Warm Regards. Reservations Team.

5
Everyone

Mayakoba is the perfect location if you want top notch accommodations and away from crowded Cancun. Andaz is the most recent of the four hotels in Mayakoba and is the nicest. Greatly recommended.

By on Dec 18, 2018

Review comment responded on Dec 19, 2018

Dear Mauricio, Greetings from sunny Andaz Mayakoba Resort Riviera Maya! Thank you very much for sharing our experience with us; you can be assured that at Andaz Mayakoba we strive each day to make each and every stay unique. We certainly look forward to having you back as our honored guests and we will be sharing you review with all our staff. Warm Regards. Reservations Team

4
Everyone

By on Dec 17, 2018

Review comment responded on Dec 17, 2018

Dear Guest, Greetings from sunny Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us, we certainly look forward to having you back as our guests soon! Warm Regards. Reservations Team

5
Everyone

Fabulous hotel. The Andaz has the best food of all the restaurants in Mayakoba (at the most reasonable prices), and a staff that’s second to none. We have stayed at the Banyan Tree and visited the Rosewood and Fairmont, and the Andaz is the hippest of the lot. An ideal escape to the Riviera Maya.

By , from NYC on May 16, 2018

Review comment responded on May 19, 2018

Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for your review, we are thrilled to learn that you had a fantastic time at our beautiful and vibrant resort. You can be sure that at Andaz Mayakoba we strive every day to make each and every one of our guests feel special, cared for and to leave an unforgettable experience on your heart. We look forward to having you back soon and we will be sharing your review with all our staff! Warm Regards. Karla Lopez Reservations Associate

5
Everyone

Excellent hotel, great service, food, etc. I loved it.

By , from Miami on Apr 6, 2018

Review comment responded on Apr 6, 2018

Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for taking your time to write to us and sharing with us the great experience that you had. We will make sure to share your review with all our staff to keep up the great service. We certainly look forward to seeing you again soon at our beautiful and vibrant resort!

5
Everyone

Andaz is a beautiful property, but the best thing about the resort is its staff.

By on Apr 2, 2018

Review comment responded on Apr 2, 2018

Dear Guest, Thank you for sharing the wonderful experience that we were able to provide for you! We will make sure to share your positive review with all our staff. We look forward to welcoming you back again soon! Karla Lopez Reservations Agent

5

amazing!!!!!

Everyone

Had a wonderful time with my family!! Mayakoba is a beautiful place to visit! The hotel was amazing and staff was very helpful and friendly!! It’s our second time visiting and we plan on returning next year!!

By on Mar 13, 2018

Review comment responded on Mar 20, 2018

Dear Mrs. Mendez, Greetings from Andaz Mayakoba! Thank you very much for the lovely words! We are very glad to hear you had a great time in our property for the 2nd time! We hope to see you soon back again! Wishing you the best, Josefina

5

great hotel

Everyone

From the start to the end every thing went great . The rooms are very modern clean and nice All the restaurants from the staff and facilities are fabulous, The hotel was built on natural lagoon which makes it very special to transportation through the complex from bikes boats and golf carts make the experience very special I will thank Andaz staff David , Bitia. And all

By , from Philadelphia on Aug 1, 2017

Review comment responded on Aug 7, 2017

Thank you so much for sharing with us your vacations. We really appreciated your feedback!

5

by the beach! excellent resort to be!

Everyone

Staff was amazing and took care of our every need. Restaurants were so delicious and had a beautiful view of the beach. Staff would pick us up from our room and take us wherever we needed to go in golf carts which was super convenient. My whole family had a wonderful time for my daughter's 15th B-day at Andaz Mayakoba!

By , from Cristina on Jul 15, 2017

Review comment responded on Jul 25, 2017

Thank you so much for sharing with us your vacations. We really appreciated your feedback!

Andaz Mayakoba - a Concept by Hyatt

Carretera Federal, Playa del Carmen, QROO 77710
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