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Comfort Inn And Suites

2.5 out of 5.0

Recent guest reviews

Hotel is okay, beds a bit old and uncomfortable, and the place is a bit of a mess to navigate. Always loud with children and so many things going on, my kids didn’t want to use the pool room as it was always hot and packed full. Breakfast okay. But they need to re-think their staff. We spoke to two gentlemen and one lady while we were there, and everyone had attitudes if we tried to ask any questions. Seemed like we were just a nuisance instead of guests needing help with something. The manager needs to step up and work on their staff and customer service. Big man behind desk very rude and lazy, didn’t get up when we came to desk to show us where to go, told us to figure it out. We will stay somewhere else next time.

I used my points for a free night and they gave us the Honeymon Suite!! It was fabuleous. Clean, safe inviroment and good breakfast. The coupon to the attached Perkins was appreciated. We used it for dinner. It had a huge Gym and pool with water slides and a kids fun zone too.

Wow, this is a Mecca for families. Great things to choose from for children. The have a great pool area...and the is a video game room with bowling. Wish I had know about this when my kids were little. The gym that is connected and open to all hotel guests over 18 is state of the art. We were is a nice part of the hotel were there weren't to many young kids...if you stay here and don't have children..I would recommend asking for this....clean and staff all very friendly.

Clearly one of the best Comfort Inn's that we have stayed at. Huge King room Friendly staff Two eateries in the same building. A water park area for the kids. Lots of parking Very close to the interstate. What's not to like!!

We spend 3 days for the long week end and we enjoy it. kids are very happy with all the good places arcardes and pool. Staffs are friendly and thumbsup on keeping the place clean! We are from montreal and been here so many times each time we want to have a mini get away! Awesome!!

I have stayed at this Inn three times - each time in a different type of room - and I just can't find a bad thing to say about it. The staff are friendly and helpful, all of the time. The accommodations are clean and pleasant. There is a great restaurant/brewery, as well as a great bakery attached, if you happen to miss the free breakfast buffet. There is always fresh coffee and flavored water available at no charge in the lobby.You are walking distance from almost any store imaginable, and very close to SUNY Plattsburgh. Last but not least, an adorable little water park and arcade for the kids are a large part of the lower level. You can't go wrong with this Comfort Inn. I would recommend it to anyone.

Very friendly personnel. The room was roomy enough for three girls who shopped their heart out. Very accommodating also. You have all you want coffee and refreshments (fruity water). There are 2 restaurants in the hotel, spa, gym and pool.

We recently stayed at the Comfort Inn & Suites when we traveled to Plattsburgh to help our daughter move into her apartment. From the reviews I'd read, I thought it would be a comfortable hotel to stay in for the two nights we'd be there and was willing to pay a slightly higher rate for a room with a complimentary breakfast. When we arrived at the hotel, I noticed that there was an Eclipse Fitness Center on the second floor of the hotel, which I thought was a little strange to have a public fitness center, open 24/7, in the same building. During our first night, despite wearing earplugs to help keep out any noise, I was woken up by a hum that got progressively louder and then went out for quite a while until it eventually faded away. This happened several more times while I lay awake from about 4:00 to 5:30 am not being able to sleep because of the unidentifiable hum I kept hearing. The next morning, we tried to eat the breakfast provided by the hotel. Not being able to eat carbs, I tried eating the scrambled eggs, which were obviously made from powdered eggs; and when I couldn't choke those down, I tried eating a hard boiled egg, which was like trying to eat a rubber ball. We ended up eating breakfast at Perkins, which is also part of the hotel complex. The following evening, exhausted from a long day of moving, we were ready to fall into bed at about 10:30, but there was a thumping going on above our room. I took the nearby stairs up to the second floor to check it out and realized that the workout room of the fitness center was directly above our room. There was someone doing their workout, which included jumping rope periodically. It was then that it dawned on me that the hum I'd heard the previous night was from a treadmill or maybe several treadmills that were being used at 4:00 am. After this realization, I stopped back at the front desk to complain above the noise from the jump-roping going on above our room and was basically told by the two apathetic front desk clerks that the fitness center is open to the public 24 hours a day, so you're just going to have that. Neither an apology nor an offer made for us to change rooms was made. That night, my husband was woken up by more jumping going on in the fitness room above us. And the next morning, we didn't even consider trying the complimentary breakfast again. So, essentially we had two nights of interrupted sleep, paid a higher room rate to have a breakfast included that was unpalatable, and got apathy from the individuals working at the front desk. It doesn't get much worse than that.

We were headed to Montreal and needed a place to stay for one night, the kids were ecstatic at the arcade after a long 6 hours in the car. The arcade was new, all the games worked and the staff was really nice when it came time for the dreaded redeeming of the tickets! The kids walked off with plenty of goodies. The room was clean and the beds were fairly comfortable. The free breakfast was really nice, there was a ton to choose from and the kids loved making their own waffles. If we are ever in the area again, we will stay here.

Two people staffing the front desk, ours having some kind of bad day as he apologized three times for being a bit "off". Gave us directions as to which elevator to use, and when asked for confirmation of directions with me looking to the hall that I thought he meant, he confirmed the directions. They led us to a lengthy trip to the wrong elevator, and hand carrying our bags up a flight of stairs. Not much fun when you are 70, and have two bags each. On going back downstairs, and asking the other front desk person for elevator directions, we were directed to a different elevator, with an "Oh, no, that one takes you to the wrong place". The original staff person, mumbling to her, "I never knew - got shown which elevator to tell people". As to the bed, with three adults in our party, when we got to the room, we found a pull out sofa bed. The pull out had a single layer of thin canvas directly over the springs of the "mattress". There were two small cushions present forming the seat of the couch, but they were inadequate to form a sleeping surface for a human. When we complained that this was going to be miserable to try to sleep on, we were informed by both front desk staff that the pull out bed was a better option than the roll away bed that they supposedly had, and that all rooms were occupied. So, considering the total experience we were having, we believed them, not asking about bed bugs or how it could be worse. We wound up scavenging the bed cover, a spare blanket, and all spare pillows, etc., to form a pad over the springs. This was not an adequate bed in a first world country. Would recommend avoiding this place like a miserable case of norovirus.

411 Rt. 3 Plattsburgh NY

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Within a short walk of Champlain Centre, Comfort Inn And Suites is within a mile (2 km) of State University of New York-Plattsburgh. This 112-room hotel welcomes guests with free breakfast and conveniences like a free water park and an indoor pool. It's in central Plattsburgh and also close to Kent Delord House Museum and Champlain Valley Transportation Museum.


Dining

Start your day off right with a free buffet breakfast offered each morning. This hotel serves as home to a brewpub, along with a restaurant that specializes in American cuisine.


Rooms

The 112 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free weekday newspapers, free local calls, and ironing boards are also available.


Property features

Comfort Inn And Suites features a free water park, an indoor pool, and a children's pool. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Other amenities at this family-friendly hotel include a 24-hour fitness center, a sauna, and free WiFi in public areas.

Room options

Standard Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

85% of guests recommend this hotel

Total of 290 reviews