Deluxe Studio, 1 Queen Bed with Sofabed, Non Smoking
from $54
Extended Stay America Phoenix - Airport - E. Oak St.
2.5 out of 5.0
3.0
out of 5
Average Guest Review
See all 43 reviews
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Recent guest reviews
The safety lock knob latch was missing in the door. The rug was extremely dirty However, the bed was comfortable & the sheets were clean. Not sure if I would recommend to friend.
Love the night girl. I was treated nicely and room was perfect.........
Majority of my stay there was no water . The water was turned off because of some work they were doing by the hotel and they couldn't give me a time frame of how long it would be off.
Hotel room was nice and clean and felt really comfortable in my room .
Decent hotel. Cleanliness could have been better for the bathroom.
Close to airport,restaurant &basic shopping. We had a room with sofa sleeper for a fifth adult, but did not have the proper accommedations for bedding.( no sheets or pillows) when we asked, the said they were out of extra pillows and sheets. Made it very uncomfortable for the adult on sofa sleeper.
Lobby was dirty. Bed was uncomfortable. Room could have been cleaner
Great room and great experience. Shout out to clerk Charles as well
No maid service. Rooms were not maintained. Staff was very friendly at check-in.
Guy at the counter was Awesome! I would consider him over qualified to work there.. Room was clean but mildew and rust covered the bath tub. (No shower for me). There were guys walking around the property all night. And the Bed was extremely uncomfortable (hard as a brick). This place definitely needs an upgrade.. Probably wouldn't stay here again.
It's was nice room was clean but need to be spray with air freshener
I have stayed at this hotel 2-3 times per year for the last several years. Starting last year it has consistantly gone downhill. No longer are there any dishes or utensils, etc. supplied with each room. You have to ask for them at the front desk. During this last stay I was told there were none available. Could not even get a plastic disposable glass to drink water. The door to the room was missing the secondary lock. The fridge was turned on high and froze what little I had in it to eat. Carpets were stained and dirty. Only a partial roll of toilet paper. Hair dryer was missing. It is unfortunate for this hotel as the location is a good one. On the plus side, the beds are newer and very comfortable. Nice TV.
the hotel was well wore and used staff non responces
Room should have never been rented out. The flooring was peeling off and they tried to fix it with duct tape. I tripped on it and it was painful.
Trip was very enjoyable, staff was friendly, room was older but clean, breakfast was quite limited.
Our door did not lock didn't feel safe. Had to go to front to get coffee pot. Dirty star ways bath tub was broken felt like would fall through it. Pillows flat and hard as rock
this hotel needs a major upgrade and cleaning.. the rooms were in bad shap and everything needed to be cleaned in much better way.. Staff were the only good thing about this hotel. I will not stay there again due to condition.
this hotel needs seriouse upgrade or renevation. the ammunities were below expectations, the cleaniness was sub par.... i had to change room due to cleaning issues, the towels, bed sheets and pillow cases were discusting. the only good thing at this hotel was the staff, they tried their best to keep me happy but there is nothing you can do to combat cleaning issues.. i stayed at extended stays for over 340 nights last year and this is by the far the worest hotel i have ever been at.
Had to wait to get a room because of late check outs and lack of maid service. We checked in. The room was okay but TV was out of sight from the bed. When we later was going to sleep. I noticed something on bed crawling. I looked and it was a bedbed. I called the front desk and asked for a refund and immediate check out. The desk personnel did not try to argue with me but was courteous and accepted my request. Called to ask for my refund afterwards.
Some of the rooms were smell bad, smoking odor very strong. We complained and Bill (the receptionist) nicely changed our rooms. Overall it was a nice stay.
Hotel highlights
- Free on-the-go breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Located in Camelback East, Extended Stay America Phoenix - Airport - E. Oak St. is within a 15-minute drive of popular attractions such as Phoenix Zoo and Phoenix Theatre. This 138-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi. Near the airport, the hotel is also close to Phoenix Municipal Stadium and Desert Botanical Garden.
Dining
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
Rooms
The 138 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.
Property features
At Extended Stay America Phoenix - Airport - E. Oak St., guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. Free parking is included with your stay. Staff members can help with accommodation requests, and provide front-desk service during limited hours. Additional amenities include conference space, coffee/tea in a common area, and laundry facilities.
Guest reviews for Extended Stay America Phoenix - Airport - E. Oak St.
Everyone
The safety lock knob latch was missing in the door. The rug was extremely dirty However, the bed was comfortable & the sheets were clean. Not sure if I would recommend to friend.
Everyone
Love the night girl. I was treated nicely and room was perfect.........
Review comment
Hotel Management responded on Jun 1, 2018
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Everyone
Majority of my stay there was no water . The water was turned off because of some work they were doing by the hotel and they couldn't give me a time frame of how long it would be off.
Review comment
Hotel Management responded on Feb 12, 2018
Lucy, thank you for your feedback and for being our guest. The incident you described is not usual, and we apologize for the unfortunate incident that took place. We are looking into this matter and have discussed it with our team members again to plan such work better going forward. We do hope you will reconsider staying with us again when you return to this area. Sincerely, Hotel management
very nice room
Everyone
Hotel room was nice and clean and felt really comfortable in my room .
Review comment
Hotel Management responded on Jan 23, 2018
Thank you for staying at Extended Stay America. We are glad to know you had an enjoyable stay and that you were satisfied with your spotless room. It was a pleasure having you here, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management
decent hotel
Everyone
Decent hotel. Cleanliness could have been better for the bathroom.
Review comment
Hotel Management responded on Nov 8, 2017
Thank you for staying with us. We are glad you had an overall pleasant visit. We value your feedback with regard to cleanliness and have shared it with the housekeeping team. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
nice hotel
Everyone
Close to airport,restaurant &basic shopping. We had a room with sofa sleeper for a fifth adult, but did not have the proper accommedations for bedding.( no sheets or pillows) when we asked, the said they were out of extra pillows and sheets. Made it very uncomfortable for the adult on sofa sleeper.
Review comment
General Manager responded on Mar 30, 2017
Karla, thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall stay with us and that our location close to various restaurants and activities were perfect for your needs. However, I am sorry for the lack of amenities in your room and regret the inconvenience it caused. I have shared your comments with the concerned team to ensure no future guest experiences the same. We appreciate your business and hope to welcome you back soon. Sincerely, General Manager
outdated
Everyone
Lobby was dirty. Bed was uncomfortable. Room could have been cleaner
Review comment
General Manager responded on Feb 27, 2017
Thanks for sharing your experience for our future guests and for us to know where we can improve. We have a dedicated staff and we are sorry to have disappointed you on this visit. We will improve in the areas you identified, and hope to have you back as our valued guest in the future. General Manager
definitely will back
Everyone
Great room and great experience. Shout out to clerk Charles as well
not a great place to stay with a family.
Everyone
No maid service. Rooms were not maintained. Staff was very friendly at check-in.
a little sketchy
Everyone
Guy at the counter was Awesome! I would consider him over qualified to work there.. Room was clean but mildew and rust covered the bath tub. (No shower for me). There were guys walking around the property all night. And the Bed was extremely uncomfortable (hard as a brick). This place definitely needs an upgrade.. Probably wouldn't stay here again.
Thank you for bringing these issues to our attention. Although you liked your comfortable bed, we sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management