Bathroom was dirty, fridge dirty and made loud noise that kept waking me up. Bed was horrible and uncomfortable.
The property was clean and had plenty of parking. Convenient location, close to the main road and turnpike.
The staff were welcoming; however i didn't like the fact that my room had roaches.
There wasn't anything that i liked and i could have found a better place than this at the price that i paid.
this was the 2nd time I stayed at this hotel the 1st time my room had bugs. I decided to give them a 2nd chance this time the tub in the bathroom had blue soap and a razor laying In the bottom of it. and the sink was pouring out water on the floor everytime it was turned on.. the lady at the front desk said she would take pictures and turn it in to the manager. but she didn't when I spoke to the manager the next day she said she had no idea. Either way nothing was done about it. Im very disappointed and will never stay here again and will never allow anyone I know to stay here. This is completely unacceptable!!
Convenient, quiet, costs effective, great location and the staff was attentive
It was ok breakfast was weak Service couldve been better as well
The hotel has absolutely nothing and you must request for everything, for example a crib in which they do not have! In addition, only 1 staff member working and doing everything herself.
i did not like that minutes before checkout a staff was knocking on the door without acknowledging who is was which was unethical, also the breakfast that was provided was inadequate or insubstantial. There were burnt wholes in the sheets and this was suppose to be a non smoking room. Last but not least the floor in the kitchen area was sticky like it was not even cleaned.
I was put in a room with active moving bugs. no dishes or ice trays, no remote. I had to request a different room, since I had a check in about 8pm after driving from Ohio. I was unable to just cancel and go to a different hotel which is exactly what I would have done. I'm very dissatisfied. I wont be staying here again. I didn't even take the time to check anything else since I was just so over the entire situation
Nice hotel, close to the beach. Nice hotel, close to the beach.
Thank you to all the staff who work so hard to accommodate even when they are not feeling well.
Thank you to all the staff who work so hard even when they are not feeling well. Thank you
Extended Stay America Philadelphia - Horsham - Welsh Rd. places you within a few miles (5 km) of Willow Grove Park Mall and Speed Raceway. Each of the 116 rooms at this hotel includes a kitchen, a refrigerator, and a microwave.
The 116 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Extended Stay America Philadelphia - Horsham - Welsh Rd. features free WiFi in public areas, coffee in a common area, and laundry facilities. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
Bathroom was dirty, fridge dirty and made loud noise that kept waking me up. Bed was horrible and uncomfortable.
Thank you for taking the time to post your thoughts about your recent visit. We are genuinely sorry that your suite was not in the spotless condition it should have been and regret the noise issues you encountered. We only wish we had the opportunity to resolve these problems while you were here and would have moved you to another room upon request. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The property was clean and had plenty of parking. Convenient location, close to the main road and turnpike.
Thank you for being our guest at Extended Stay America. We are glad to know you appreciated our cleanliness, ample parking, and our excellent location. Thank you once again. It will be our pleasure to welcome you back on your next visit to our area. Sincerely, Hotel Management
The staff were welcoming; however i didn't like the fact that my room had roaches.
Thank you for taking the time to review your experience and letting us know how we can improve. Although you liked our staff, we are sorry for the issues you experienced with the insects in your room. We have informed our pest control provider are working to ensure procedures are being followed to prevent such problems in the future. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
There wasn't anything that i liked and i could have found a better place than this at the price that i paid.
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
this was the 2nd time I stayed at this hotel the 1st time my room had bugs. I decided to give them a 2nd chance this time the tub in the bathroom had blue soap and a razor laying In the bottom of it. and the sink was pouring out water on the floor everytime it was turned on.. the lady at the front desk said she would take pictures and turn it in to the manager. but she didn't when I spoke to the manager the next day she said she had no idea. Either way nothing was done about it. Im very disappointed and will never stay here again and will never allow anyone I know to stay here. This is completely unacceptable!!
Thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our brand. Sincerely, Hotel Management
Convenient, quiet, costs effective, great location and the staff was attentive
Thank you for being our guest at Extended Stay America. We are glad you found us to be a good value and that you liked our ideal location as well as the great service delivered by our associates. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management