If you're looking for a no-frills, but nice suite to stay in the Horsham, PA area, this is for you. If you are looking for a 4 or 5 star suite with staff waiting on you hand and foot, look elsewhere. A nice, but basic hotel. The one critique I have is the furniture in the living room should be replaced since it's all older pieces, but the room itself was perfectly fine. It's in a quiet neighborhood, and you have to travel a little to get food and supplies, but there were no real problems.
The room and property was very dirty. Nothing was cleaned. There was vomit in the elevator. There was stains on the couch, floor, dressers, everywhere. The shower/tub made a loud creeking sound when stepping in it. It was also very loud and noisy outside which you could hear inside the room.
Sonesta in Willow Grove was clean, but some of the furniture and fixtures were tired. For its location and what it is, it is overpriced. The floors/walls are thin - you can hear footsteps above and outside the door. Water pressure in the shower was excellent — perhaps the best thing about my stay there.
Allows pets and friendly front desk
No one answers the phone. At all. Ever. Tried to get early check in, was told to call the hotel but no one answers…..no matter what time of day. Was ringing non-stop when I checked in too. Guy at check in was nice enough and quick but that phone just kept ringing. Writing this review at 2:30am because I’ve been listening to banging on the floor above me for the past 2 hours. Went to use the room phone to call the front desk- doesn’t even work, completely dead. No power whatsoever. Called from my cell about half a dozen times no answer. Room was clean but smells like smoke. Looks like updates were done to the hotel, it’s in a very quiet, pretty business park but…it’s older. Cracks in ceilings, walls, mold in spots in the bathroom. Bed is comfortable. Minutes away from food, grocery, etc. Would probably stay again- frustrating it is impossible to reach them by telephone.
Very poor and bad management. Not willing to help. Very disappointed
The property is amazing nice area it’s clean and well kept, my only issue was with 2 of the staff members they are racist and annoying everything that had to do with me was a problem, but the other woman and male front desk persons were helpful & polite they made my stay worth it I wouldn’t recommend to someone who doesn’t stand for racist people you’d be wasting your money smh because they try to find different reasons and rules they make up on que smh but if it weren’t for them I definitely recommend .
Great location and easy to access major thoroughfares. Quiet location. Friendly staff who are eager to help. This property has been undergoing some needed updating as the building is older. I have stayed here several times and appreciate the changes. A good value.
Overall it wasn’t terrible for a short stay. My gripes are general cleanliness. Hair all through the shower, floor in my room was sticky, and other small things. Maids never came by on my second day to make my bed and what not. My whole stay the entire first floor smelled like weed. Surprised the staff didn’t try to do anything about it.
i liked the price i got but the place felt run down with a musty smell. the room was also dated but it served its purpose for the night.
They cancel my stay because they said it’s a time you have to check in but they I didn’t have no idea I want my money back
Corrine checked us in and handled an unexpected change to our reservation without missing a beat. She was so pleasant and helpful. I would book here a gain in a moment
Hotel was nice,reasonable staff was nice. Close to a lot of stores and restraunts
Sonesta Simply Suites PHI Willow Grove is located within a few miles (5 km) of Speed Raceway and Willow Grove Park Mall. This 110-room hotel has a 24-hour gym, free in-room WiFi, and free self parking.
Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Kitchens, refrigerators, and microwaves are also standard.
At Sonesta Simply Suites PHI Willow Grove, guests have access to a 24-hour gym, free WiFi in public areas, and coffee in a common area. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include laundry facilities, a picnic area, and barbecue grills.
If you're looking for a no-frills, but nice suite to stay in the Horsham, PA area, this is for you. If you are looking for a 4 or 5 star suite with staff waiting on you hand and foot, look elsewhere. A nice, but basic hotel. The one critique I have is the furniture in the living room should be replaced since it's all older pieces, but the room itself was perfectly fine. It's in a quiet neighborhood, and you have to travel a little to get food and supplies, but there were no real problems.
The room and property was very dirty. Nothing was cleaned. There was vomit in the elevator. There was stains on the couch, floor, dressers, everywhere. The shower/tub made a loud creeking sound when stepping in it. It was also very loud and noisy outside which you could hear inside the room.
Thank you for taking the time to provide us with your feedback. We apologize that your stay with us was not up to our usual standards. We take all feedback seriously and are working to ensure all of our guests have a comfortable experience. If you would like to discuss the issue further, please do not hesitate to contact us. We hope to have the opportunity to host you again soon and provide you with a more enjoyable stay.
Dear guest,Thank you so much for your glowing review of your recent stay with us! We're thrilled to hear that you had a wonderful experience at our hotel and that we were able to meet all your expectations. We take great pride in providing our guests with exceptional service and top-notch amenities, so we're glad to know that we hit the mark during your stay. It was a pleasure hosting you, and we hope to have the pleasure of welcoming you back soon!Best regards,
Sonesta in Willow Grove was clean, but some of the furniture and fixtures were tired. For its location and what it is, it is overpriced. The floors/walls are thin - you can hear footsteps above and outside the door. Water pressure in the shower was excellent — perhaps the best thing about my stay there.
We are currently making many improvements to the hotel and we hope to see you again in the future!
Allows pets and friendly front desk
Thank you for your response. Any additional feedback would be appreciated.
No one answers the phone. At all. Ever. Tried to get early check in, was told to call the hotel but no one answers…..no matter what time of day. Was ringing non-stop when I checked in too. Guy at check in was nice enough and quick but that phone just kept ringing. Writing this review at 2:30am because I’ve been listening to banging on the floor above me for the past 2 hours. Went to use the room phone to call the front desk- doesn’t even work, completely dead. No power whatsoever. Called from my cell about half a dozen times no answer. Room was clean but smells like smoke. Looks like updates were done to the hotel, it’s in a very quiet, pretty business park but…it’s older. Cracks in ceilings, walls, mold in spots in the bathroom. Bed is comfortable. Minutes away from food, grocery, etc. Would probably stay again- frustrating it is impossible to reach them by telephone.
Dear Michelle, Thank you for taking the time to leave us your review and we apologize for any lack of communication during your stay. We'll be sure to have our maintenance team look into the issues you mentioned as soon as possible, however, please know that our team members are always available at our front desk to address any needs you might have. In addition, we'll be sure to keep your other comments in mind as we continue to make changes for the future. We know that we can do better and we hope you'll join us again soon.
Very poor and bad management. Not willing to help. Very disappointed
The property is amazing nice area it’s clean and well kept, my only issue was with 2 of the staff members they are racist and annoying everything that had to do with me was a problem, but the other woman and male front desk persons were helpful & polite they made my stay worth it I wouldn’t recommend to someone who doesn’t stand for racist people you’d be wasting your money smh because they try to find different reasons and rules they make up on que smh but if it weren’t for them I definitely recommend .
Thank you for taking the time to provide feedback on your stay. I'm sorry you encountered issues with team members. While I don't believe I have heard such a comment regarding the team members at the hotel before, I can assure you that there is no tolerance for such things at this hotel. While I understand it is a matter of perspective, I can only say that we are a very diverse staff and we do what we can to accommodate everyone regardless of how the world works outside our doors. I am sorry if you were put off by their apparent indifference. I will certainly address it with the team.
Good Afternoon Anonymous, Thank you for your business and for providing feedback on your recent stay. We appreciate the good vibes and hope we have the opportunity to serve you in the future. Happy New Year, and be safe out there.
Dear valued guest,Thank you for taking the time to review our hotel. We appreciate your honest feedback and are glad to hear that you found our hotel convenient. We understand that our hotel may be considered basic, but our team strives to ensure that all of our guests have a comfortable and enjoyable stay.If there is anything specific that you feel we could improve upon, please do not hesitate to let us know. We are always looking for ways to enhance our guests' experience.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.Best regards,