Hotel Kyriad Paris Bercy Village3.0 out of 5.0
Recent guest reviews
Stayed for 4 nights at the hotel in a double room. Breakfast is around 12 euros for the large breakfast which we enjoyed, though a smaller alternative and less expensive is available. The hotel is close to Bercy shopping and food village around 2 minutes walk which has a variety of restaurants including French, Italian, Indian Japanese etc. On the day of departure you can leave your bags in a secure area to be collected later in the day which we used as we wanted to visit the very large park ( Bois De Vincennes) and lake around 20 minutes walk away. The zoo across the road from the park looks of a high standard,where having breakfast feeding the giraffes is an option! Staff in the hotel are very helpful and can speak English. The room we stayed in was clean and very comfortable but we found it to be very small. We found the bathroom door which opened into the room area difficult to negotiate and the hair dryer in the bathroom was knocked off due to the size of the room. On the 1/11 we also returned to the bar at 11.20pm which should have been open until 12.00 according to notices. We were told it was closed however when another French family arrived for a drink, drinks were served all round. We would stay again. The hotel is ideally situated for our venture and close to amenities.
It is good value with that price. The bed and pillows are comfortable, wifi is very good. I like that there is possibility to boil water in the room and we received new tea bags every day (stayed 4 nights). Welcoming bottle of water was nice surprise as well. Thank you for good experience! Near the hotel was possibility to have dinner in several restaurants, also metro stations close.
Nice place close to the subway. Good breakfast and parking available. Small rooms but who cares ;-) staff friendly and ready to help. We enjoyed our stay. PS Try to avoid rooms close to the elevators as guests can be noisy .
Clean, young hotel with a good service and very kind people. Super close to the beautiful Bercy Park and the Saint Emilion area with restaurants and some interesting shops. For 2 business days, perfect! Room quite small ... but this is Paris!!!!
My first visit in Paris, France.We chose this hotel because 1.) Easy access both metro railway and bus 2.)Affordable rates 3.) There are many restaurants near the hotel. Toothbrush, soap, towels available.Room is small but enough for couples.Friendly staffs.
The rates for this hotel are very reasonable. The hotel staff was helpful and the hotel is clean and quiet. The hotel is located in the 12th arr. inside of metro zone 3. There are many varieties of restaurants to choose from that are just steps away from the hotel. The metro is one block from the hotel. The rooms are air conditioned. I would definitely stay here again.
We chose this hotel because of the close proximity to the Auto Train which we were putting our car on down to Nice the next morning. It was our first time using it so we wanted to make sure we stayed nearby. The hotel is in a quiet area, a mixture of offices and shops. We paid for parking overnight which is secure and located over the road from the hotel. It was 18euros. We also had our small dog and were charged 18euros for her (bit excessive). Room was very small but clean. There is a small bar, class of champagne was €8.5 which I thought was excellent. We got an über to the Eiffel Tower and it cost us €30 for a 35minute journey and again we thought this was excellent as it was just like being chauffeur driven there in an excellent car. We didn't eat at the hotel but the breakfast area looked very busy the next morning. You would really need a specific reason like we did for choosing this part of Paris. It served its purpose for us.
I want to share my experience at #Kyriad hotel Paris at Bercy Village. This was our first trip to Paris and used # booking.com to accommodate our stay for 2 nights in Paris. We arrived at night and woke up early morning to venture the city. Before we left we noticed that there is no do not disturb sign, so we do not have people come in the room to clean ( as we do with all our hotel stays). I brought along cash just in case for emergencies, but noticed that the safe was not working correctly so I looked all our cash and my wifes Louis Vuitton wallet in our suite cash, and locked with a pad lock. The reason why I kept it in the hotel was because we heard so many stories about people robbing, and stealing your stuff on the street; so to be safe we kept it in the room. Otherwise our whole Europe trip I kept my money in my pocket. When we walked to the lobby we told the desk to make sure no one cleans our room. As we came back to our room that night around midnight we noticed someone came in our room . The suite case I locked was broken into by ripping the zippers open, we checked and they took all our money and my wife's purse. With rage and panic we went to the lobby, and spoke with the front desk. The employee not apologizing or showing concern acted like this was a normal thing. We told him to call the police, and the police who mentioned that they cannot come to the hotel but to have us come to the station to fill out a police report. This was strange that we had to go to the police station for a robbery at a company. We spent 5 hours at the police station explaining to the police who spoke very little English, and using a translator app to explain what happened. When we came back and woke up the next morning some assistant manager named ( Aicha Mbula Matadi) who is very little trained on these issues spoke to us. Expecting the General Manager of the hotel, they showed no care for our situation by sending some assistant at the front desk to handle this matter. This Assistant Manager did not apologize or show care, by trying to blame us for the loss of our items. Remarks that Aicha said were why didn’t you carry your cash or wallet with you? Why didn’t you come back to the hotel and check on your belongings? What kind of an employee or even a person speaks to people like this! I asked to pull the cameras to see who went into our room, but the Hotel informed me that there are no cameras in the HALLS. What hotel doesn’t secure the hall ways with cameras especially being a 3 star chain hotel???? Then she provided me a list of people that entered into out room since the only way you can get in is with a key card. It shows 3 people of the cleaning crew coming into our room, after we informed them that day to "NOT TO CLEAN OUR ROOM"! 1stperson went in and then was inspected by the supervisor 1 hour later, and then the 1st person reentered the room 2 hours after the supervisor, but was not rechecked afterwards. This shows suspicion that the 1st person came back in to rob us. If I was a Supervisor that was inspecting the room, and noticed a suite case ripped open and a room a mess I would report this to the Hotel; followed by searching the employee who last went into the room. Unfortunately, there was no final check by the supervisor and the 1st person who went in knew of this. Trying to get better understanding and the process on what the hotel was going to do, the Assistant Manager had this smug look on her face that showed no care and tried to blame us for the incident. She was rude to my wife and everything we were trying to communicate with her just went in 1 ear and out the other. The front desk manager Edward was just listening, and no course of action to their employees which felt like talking to a wall. It felt like the employees are so used to this happening at the Hotel that they did not care. For an Employee to have little concern for a customer's invade of privacy represents the quality of the company. The no care attitude and disrespect shown to us was uncalled for, I wish no one to receive this type of service coming from a service industry. After letting out all our concerns and frustrations we noticed the cleaning crew leaving the building around 13:00. Now these employees had no Kyriad uniforms, and them getting into an unmarked transportation vehicle. This informs me that Kyriad outsources there cleaning crew to a third party company. To recap It has been over 2 weeks and I have not heard anything from the hotel, police, and consulate. For us not to complain anymore the hotel said going forward the hotels insurance will be contacting you, and MIGHT give you something. We have not heard back from them as well. Using booking.com I thought I was safe by using this hotel since they have quality standard checks, but I was wrong and will not go through them again. I will spend the extra money and stay at a Marriott or Hilton directly booking on their sites. For anyone reading this and I hope everyone does be aware that Kyriad Hotel does not have Security Cameras in there hall ways, has no respect of customers privacy, does not hold their employee responsible or there contracted cleaning crew, and disrespect to the people that pay for their services. We have lost a lot in Paris due to Kyriad Hotel, and hope that everyone chooses some other Hotel for their stay. #expedia.com #trivago.com #booking.com #tripadvisor.com #google.com A Customer that has been robbed of their belongings
The hotel is in Bercy village - not far from the action but far away enough from the very centre of Paris to feel safe. The area is nice and we never felt uneasy even late at night, and there are enough decent local restaurants to try if you stay for a few days. The hotel itself is quite modern and trendy (not so much to put off older guests though!) and extremely clean. The staff spoke excellent English and even the housekeeping employees said "Bonjour" when you passed by. The double room was on the small side but if you are not going to spend much time in there then it would be fine. Would definitely recommend and will probably stay there again!
We spent two nights at KYRIAD and unfortunately didn't get much sleep. Walls are not sound proof. All night we could hear our neighbours on both sides snoring and the people above us walking around. Okay for what we paid. Bercy village has great food and is close by.
Reviews from Trip Advisor
74% of guests recommend this hotelTotal of 1165 reviews