Best Western Empire Elysees3.0 out of 5.0
Recent guest reviews
the hotel doesnt look too appealing from the outside but dont let this mislead you. wonderful, helpful staff, offered us a superior double instead of a regular double. big room, spacious bathroom, desk, wardrobe, comfy bed. very nice stay. breakfast was limited but there was a selection of hams, cheeses, fruit, pastries. recommended
The location of the hotel is pretty good (5 mins walk from Arc de Triomphe). The hotel is a basic one but is comfortable and clean. The breakfast buffet is standard. The staff at the reception is pretty helpful. Overall it was a good stay
Arrived late at night, very friendly staff, room was clean but very small, but contained a small shower. Did the job as i was on business it was fine. If on holiday I would look for something a little better unless on budget. Location is very good, near the Arc de Triumphe and there are plenty, cafes and bistro around and it is wonderful walking down to see the Arc de Triumphe at night. Hotel provide a breakfast downstairs which was a good start to the day.
I arrived in Paris on 04/09/17 at 12pm tired after a long day of travel at the Best Western Empire Elysees hotel (booked by booking.com several months ago). On arrival at the hotel the attendant advised me that my reservation had been canceled due to structural problems of the hotel (she did not specify what the problem) and that my reservation was transferred to another 3 star hotel across the street called Deux Avenuex. We were all very tired and went with the luggage on foot to the hotel which was located about 250 meters. The hotel was 3 stars too, however much lower than the other booked. There was no air conditioning for example. All this happened without prior notice, getting there tired and not having the reservation at the hotel that I had booked is absurd. The Deux Avenues hotel apart from have no air conditioning, was with the sink leaking (which was fixed, popping up again). Discomfort and total disrespect
Us:- Male 55, x2 females over 50, 7 bags. No trolley or staff to help with cases from road to room. Aircon unit broken in room temp was 26.5C day and night. Told unit would be fixed so waited from 10am until 9pm with no fix. Night staff did not believe me so I had to look after reception while only staff checked out for himself. Finally moved room but lift broken & I had to drag 5 cases between 2 floors again no staff help. Tiny room no bath like previous room, paid for Superiour room down graded no refund. Lobby, masking tape holding up ceiling. STAY AWAY FROM THIS DUMP.
Poorest customer services I have ever come across, avoid if possible!!! Rude staff in reception who were proven wrong and refused to acknowledge it. Room was unavailable when we arrived which is ok if there is a good reason. The bad part was the total lack of recognition of the situation and then push us of to an inferior hotel.
I love this hotel because it is situated in a very lovely area and it is very easy to go any direction because the train station is just nearby also there are many restaurants nearby and supermarket and it is a very quiet area and near Champs Elysee and for those who love to go for big bus tours can take the bus just 250 meters walk and the bus stop is near the Arc de triomphe
Having stayed at Best Westerns throughout the world, but mainly in America, and have always found them to be excellent value for money and the staff very pleasant and helpful, we thought a Best Western in Paris would be perfect. Sadly, none of the above could be said for the Empire Elysees. On the morning of 17th June, we went down to breakfast at 7.30am and found the breakfast to be very pleasant with plenty of choice. At that time, only one other guest was in the restaurant. However, I did want another cup to put hot water in as the coffee was too strong for me, this proved ridiculously difficult for the restaurant staff to understand, so I pointed to a cup on another table to show them what I meant, to which the staff member snatched the cup up and pushed it into my hand, gave me a nasty look and walked off. On the morning of 18th, we didn't go down to breakfast until 9.30am because we'd had a very late night, only to find, no bread for toast, no fruit salad, very little pastries and no milk, in fact there was nowhere to sit because all the empty tables were piled high with dirty dishes. I asked if they would clear a table for us to sit, and again this was greeted with a very nasty look. We were told that breakfast continued until 10.30 so were very surprised that nothing was being replaced. The following morning we were in the restaurant by 8.30am and there were plenty of supplies. However, the scrambled egg was green, which was a little worrying and we noticed lots of finished plates with plenty of green egg still sitting on them. On the night of the 19th, we didn't get back to the hotel until well past midnight. As it was very hot (the air con didn't really work properly, even though we had spoken to them about it) so we laid on top of the bed covers to cool down. 30 minutes or so later, there was a horrendous crash, the electricity went off and the fire alarm started. Luckily I had a torch with me so was able to use it to find our clothes to get dressed. We vacated the room and went downstairs but weren't given any information as to what the problem was. We were told the fire brigade were on their way, but as there was no smoke and no sign of fire, we were a little confused. We did notice lots of dust in the air and it was only when my husband opened the door to the restaurant, he came across an unbelievable scene. The whole ceiling in there had collapsed. At this time we were still sitting or standing in the reception area. When the fire brigade arrived, they immediately evacuated us from the building. They then advised that another team had to check out the hotel in case the gas pipes were damaged and also to see if the rooms above the restaurant were safe. They arranged for us to go to the Mercure Hotel just around the corner, so that we could get out of the heat and also if there was going to be a problem with the gas, we were safer away from the narrow road the hotel is in. At no time did staff members from the hotel arrange with the Mercure to provide us with refreshments. After a couple of hours, the police advised that the hotel was safe for most of us, but rooms 10, 11, 12 and 13 weren't and the guests had to be relocated. Luckily we were in room 14. I am totally aware that the circumstances of the ceiling collapsing was not the hotel's staffs' fault, but no staff member advised us what to do. No staff member offered us vouchers to get breakfast that morning and no staff member apologised for the inconvenience we had suffered. When we checked out that morning, we were told how much city tax they wanted, but not a single apology was made. All we wanted was a little "we are so sorry for all the inconvenience you went through, and as a gesture of goodwill, here are some euros so that you can get some breakfast." We did notice as we were checking out, that a pile of uncovered pastries and bread were sitting in the reception area, but as men were working on ladders creating dust in reception, we really weren't that keen on taking any. I just feel that this hotel lacked the friendly nature we are used to with Best Westerns, but I'm more disgusted by the lack of interest shown by the staff. I have attached some photos of the collapsed ceiling. Please be aware that there are at least 12 tables underneath the rubble, and if this had happened about 6 or 7 hours later, the consequences could have been dreadful!!
My wife and I stayed here for 5 nights on a trip with another couple also staying here. Overall the stay was fine, rooms are small as will be expected with Paris but it was comfy. The water pressure in the bathroom was minimal and the AC doesn't work too well, but we could see they were doing extensive work on other floors so I assume some updates are occurring. Also, the French don't seem too keen on AC. What pushed us up another star here was the great breakfast. Fernanda who tended it every morning was excellent, and she spoke Portuguese with us. This was so welcome as we don't know French. The food is fresh and delicious and totally saved us some cash for the rest of expensive Paris!
The hotel is not so far from Arc de Triomphe and Elysees. 5 minutes and you are in the most touristic district. Room was very small for two persons. Breakfast wasn't very tasty. Nice cheap hotel for those who want to live in the centre.
- Walking distance to Arc de Triomphe and Palais des Congres de Paris
- Free WiFi in rooms and public areas
- Laundry facilities
Best Western Empire Elysees places you in 17th Arrondissement, within a leisurely stroll of popular sights such as Arc de Triomphe and Palais des Congres de Paris. This 44-room, 3-star hotel welcomes guests with in-room amenities like minibars, coffee makers, and flat-screen TVs. Located centrally in Paris, it's also close to Eiffel Tower and Galeries Lafayette.
Start each morning with breakfast, served for a fee from 7 AM to 10:30 AM. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.
The 44 rooms are soundproofed and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free local calls, safes, and desks are other standard amenities.
Guests of Best Western Empire Elysees enjoy access to free WiFi in public areas, a meeting room, and coffee in a common area. If you drive, self parking is EUR 36 per day, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a computer station, free newspapers, and laundry facilities.
Reviews from Trip Advisor
73% of guests recommend this hotelTotal of 381 reviews