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Marco Polo Inn

2.0 out of 5.0

Recent guest reviews

bed was excellent, staff is helpfull, the service is good to excellent depending if the employee serving you has the culture of providing the service with a smile The Hotel looks to be owned by Patel's... and operated by the family members and the older they are the less they smile For the price, walking distance to the falls but not in the middle of the noisy strip of restaurants and fair style activities, we think you cannot get better for the price

We booked this motel for a family trip online. It was nothing like the pictures. When we arrived no one was there to greet us. When he did come he wasn't very friendly. Didn't say much to us. Never smiled or said hello. After being in the room for only afew minutes we left. It was absolutely disgusting. I didn't want to even sit on the bed. The covers on the bed had holes in it. The lights didn't work. It was so dark in the room. The bathroom fan wasn't covered. Very dangerous. It had a hole in the wall, mold on the tub. The carpet was stained and had holes in. Holes in the floor. They charged us $150 for a family of 3. 2 adults and a baby. Too expensive for the absolutely disgusting room. Do not stay there!!!!

So my family and I stayed here for a night which was supposed to be two nights but what happened to us was awful!! My father and mother went to lay down in their bed and they heard a snapping sound. They assumed it was the frame of the bed, to their surprise however it was the headboard of the bed that decided to fall off the wall and hit my father in the head. We then went downstairs to the front office and told the manager to which he responded "I can't give you a refund we don't do that here, all I can do is give you twenty dollars". We then asked for another room and he told us that he had none available. The manager told us that he would come back upstairs and remove the headboards so that it wouldn't happen again, however he never came back upstairs we had to go back down stairs to see where he was! So all in all this is definitely a motel that I really hope no one ever stays in again. Here is a picture of the headboard that fell off the wall

Marco Polo inn niagrafalls Ontario, June/03/2017. Marco Polo has the nicest staff completely understanding to visitor/tourist complications. Also I'd like to describe a comparison of what I'm trying to point out Marco Polo in gives you on their property a BBQ so you can cook your own foods....places like Marriott and Hilton give you a very expensive menu....while they keep your security deposit an extra week...because they need it more apparently even after you leave.....if you want to stick with trustworthy households I'd advise you plan to visit to Marco Polo inn and skip on greedy advertisement giants -Corey

This hotel is absolutely filthy, there was undergarments left in the room from someone before upon discover we left. When reported to the office, the clerk said he would come & remove.. The only reason we did not stay somewhere else is because we typically just sleep there, because we travel into the states. Just unreal, it was very dirty with the walls falling apart. I would really suggest staying elsewhere. We will not go back..

Recently stay a this location this past week ( Oct 21 - Oct 23) Both myself and wife ended up with Severe BED Bug Bites all over our bodies. They leave dirty laundry on the main floor to be picked up whenever I guess they get around to washing linen , their is NO mattress protectors on the bed, no plug for bathtub , the outlets are exposed ,, need I go on?

The most discussing place I have ever been, coming from a 3rd world country. It was filthy inside and out. The boy said I am giving u the best room then I went upstairs and had to tell him nope can't do. Then he tried to give another room. He must have forgotten he says he gave me the best room before what upgrade could he offer us. He didn't charge us anything. I check out 2 min after I checked in.

This was a perfect place for our family to stay, there was 8 of us and we had multiple rooms. Rooms were clean the staff was friendly, good location and a great price. The outdoor pool was clean nice.

If a clean-ish room and convenient location are important to you, your stay at the Marco Polo Inn will be fine. However, if you are not accustomed to staying in hotels where they rent rooms by the hour and where 20 something men who aren't guests of the hotel stop by and cat-call every woman they see, then don't stay here. There also seemed to be a random assortment of people who'd stop by for less than 5 minutes then leave (draw your own conclusion).

We booked this place on Booking.com for around $68 CAD per night ($52 US at current rate). This was pretty cheap for the area, especially considering parking was included at no charge. However... our experience there was something else. When we pulled into the lot, we saw an older man sitting out front (the GM / owner I guessed) who followed us into the empty front desk area but told us to wait a moment. He didn't seem to speak English well. As we waited for a solid 10-15 minutes in the tiny lobby, the older man was almost alarmingly friendly to our boys (8 & 9), even giving one an unsolicited hug, which kind of freaked us out. I don't think he intended anything harmful but it was definitely weird and inappropriate. Shortly thereafter, however, a younger man came in to check us in. We originally had booked 2 nights, but thankfully I'd changed our plans the week before to stay only 1 night. When I mentioned that to him, he looked confused, but after verifying online, gave us no issues with paying for only 1 night. He had me sign the ($0) preauthorization slip for the credit card, but we ended up paying cash for the room. We booked this place because there was a pool, but when we looked at the pool, we saw the pool vacuum still in it as if had been abandoned in the middle of cleaning. (This was about the point I thought I was on an episode of Hotel Impossible.) Our kids really wanted to swim, but between that, and the fact that the pool is literally tucked into the corner of their run-down parking lot, I wasn't particularly comfortable with the idea. In fact, by the time we came back from dinner, the pool vacuum was still laying in the pool. (It was gone by the next day, but I'm not sure when.) After seeing the outside of this place, it actually made the motel next door to us look good, and I realized how low my standards were. It's a motel, so there's no elevator. It's all walk-up and we were on the second floor. This is fine for the most part, except that I'll note if you're really safety conscious, the doors heading up into the building were often propped open, so you didn't need a key card to get in from the outside. I didn't really worry about this, as the area was pretty quiet, save for various families walking around and a few locals... The hallway outside our room faintly smelled like smoke but not surprising considering there were a few smoking rooms in the vicinity. There was also a small bucket on the outdoor stairs at the end of the hall for cigarette butts, and that door was also propped open (probably to give the cleaning staff some fresh air). This theme continued as we headed to our room and discovered that the top door latch inside our room was broken. It was a cheap latch anyway, but the part that attaches to the door was completely cracked off. The door still had a deadbolt lock, so I wasn't TOO concerned about our safety, but again... that's a simple fix. Walking into the room, it did not smell like cigarettes (this is good, it was a non-smoking room) but it was quite musty. We think this was because the A/C was off and it was a particularly humid day. We also noted that while there was a fridge and microwave, they were also unplugged. Probably to save electricity, I get it - but if you know you're having people check in, you should have both the A/C going and fridge on. Instead we had to grab extra ice for the cooler (ice machine was working well) to keep stuff cold until the fridge cooled down. It did cool down enough that I could use it by the evening. Overall, the room was mostly clean - I didn't see anything horrible. It was more that every single thing was worn down. Curtains had holes in them so when they were closed, you could see the light seeping through. Mattresses were VERY low to the ground and soft, as were the pillows. There were no coverlets on the bed, just sheets and a light blanket. If you got cold, there were no extra linens. Our bathroom did have soap and shampoo - but the shampoo and conditioner were just single packets. (Honestly - I've never seen this, but I don't stay in motels often.) Luckily, I had thought to bring my own shampoo. We were also shorted a towel (we only had 3 towels for 4 people) so again, luckily, my friend had an extra towel with her. The towels they did provide were tiny. Also, the stopper for the bath was missing, so the kids had to take showers. We noticed a small stain on one of the pillowcases. Not like it hadn't been washed, but that it needed to be spot-cleaned and housekeeping hadn't caught that. Other than that - I feel the room was clean. The wifi, while free and available in the rooms, was extremely slow. Forget about trying to stream anything. Just looking up some area information took me a good while. I ended up activating my data on my phone just so I wasn't so frustrated with trying to look up stuff on the internet. The TV hutch was missing a drawer on the bottom. Phone looked like it hadn't been changed in years and the lamp also had holes in it. There is no coffee maker - just a few plastic cups and an ice bucket. Luckily, I always bring my own electric kettle & coffee when I travel, but if you're a coffee drinker, you'll have to settle for the gas station that's a block away, or go to breakfast. None of these things really affected our stay - it was more just the overall perception of the place. It's a cheap motel. If I had really needed to save the additional $50, these would not be deal breakers in the end. As it IS, though, if I were to do it all over again, I'd probably spend the extra $50-75 to have a room I wouldn't nitpick to death. When I originally booked it, I was happy to find a good deal, but upon staying here, I realized I probably have higher standards than I thought. Again, it wasn't all bad: the parking was free, and the motel let us keep our car there for the day, even after we checked out. They were very nice to us, overall. There were a few cheap breakfast options within walking distance, there's an LCBO about 2-1/2 blocks away, and a pizza place across the street. If you are on a tight budget and literally just need a room to sleep, this may fit the bill for you. If you have a family with kids, or if little details bother you, do yourself a favor and spend the extra money. You can get away with doing Niagara in a day, and then move onto something else in the area.

5553 Ferry Street Niagara Falls ON

Hotel highlights

  • Walking distance to Skylon Tower
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Skylon Tower is a short stroll from Marco Polo Inn, and other popular attractions like Horseshoe Falls are within a mile (2 km). This 37-room hotel has conveniences like 24-hour room service, an outdoor pool, and free in-room WiFi. American Falls and Bridal Veil Falls are also nearby.


Dining

Savor a meal from the comfort of your room with 24-hour room service.


Rooms

Marco Polo Inn's 37 rooms are air-conditioned and provide microwaves, refrigerators, and desks. TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries.


Property features

Guests of Marco Polo Inn enjoy an outdoor pool, free WiFi in public areas, and a seasonal outdoor pool. If you plan to drive, free parking is available. The 24-hour front desk has staff always at the ready. This hotel also has laundry facilities.

Room options

Suite, 1 King Bed with Sofabed, Smoking

King 1 | Sleeps 4

King Jacuzzi Suite

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Smoking

Queen 2 | Sleeps 4

Suite, 1 King Bed with Sofabed

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

25% of guests recommend this hotel

Total of 33 reviews