Hyatt Place Nashville/Franklin/Cool Springs

Unfortunately we were unable to eat breakfast either morning of our stay because they ran out of food. Very disappointed

Wonderful employee’s were all very helpful and friendly

Great place to stay. Breakfast was good, kitchen area was clean and the staff was very nice. Room was clean and comfortable. Thank you

My only complaint....beds were not comfortable...too hard for total comfort. Everything else extremely nice.

Staff was very friendly and helpful. The rooms were clean. However, we were unable to control the A/C in our rooms and it was full blast on cold all night. The rooms were freezing. In one room, my father in law had to use towels as additional blankets. In my room I stripped the empty bed to use the additional sheets and covers to try to get warm. It made the night miserable. More gluten free options at breakfast would be helpful.

This hotel was super clean and the staff was very welcoming. We would definitely stay here again!

Friendly staff and honest. Left iPad in the hall and was able to retrieve through the maid service lost and found.

The hotel itself is very nice looking however the walls might be made of paper mache. If you like to sleep then I strongly recommend asking for a room on the top floor and or far away from the elevators. Otherwise be prepared to listen to foot traffic and other guests conversations all morning.

Our family of 5 stayed here on a recent trip (we liked it so much we stayed here again on our return trip home). The hotel was very nice. Modern. Clean. A little better breakfast selection than many hotels and again, a very modern, clean layout with nicer than average plates, cups, utensils. The room was great and was more spacious than most hotel rooms advertised as suites. Plenty of room for our luggage spread out in the room. Two beds and a sofa bed were perfect for our family. As noted by others, the bathroom was small and the door is a tight fit. Our family had no issues with the bathroom but I can see how it might be more frustrating for some guests. We appreciated the increased "living" space in the room over having a larger bathroom access. The sink and mirror were outside the bathroom as well so that helped for people getting ready in the morning. Definitely recommend this hotel if you're traveling with a family or group and want to stay together in one room.

Great breakfast. Friendly staff. Good location. I would stay here again...

and it was cancelled without notification.......after a 10 hour drive to this hotel, I was not pleased...then I was on phone with Travelocity (very nice woman) for 3 hours trying to find a suitable match.....we did, but it was tedious work......double check your reservations!!!!!!! call hotel days b4 you arrive to make sure u still have them.....

The staff was very polite and seemed genuinely interested in making our stay the best possible. The service was excellent and the facility very nice. The complimentary breakfast was delicious ...one of the best ones I've had at a hotel!

The hotel was under renovation during our stay, but that didn't stop us from receiving excellent service. Housekeeping even folded our clothes that were strewn on the floor. We had a great experience.

Nice breakfast....well presented. Requested king bed online but got 2 beds instead. Was not informed of such at checkin.

I only stayed on night. Everyone was very friendly, and rooms were very clean/presentable.

I stayed at this hotel for three nights while touring Nashville with 3 teenagers. We all enjoyed the facilities, the food, the amazing hospitality and most of all the comfort of the rooms. The beds were extremely comfortable and the rooms were clean and classy. I highly recommend this hotel, and the price was spot on!

The computers were down so the staff could not check us in. Staff appeared to not know what to do...they were not accommodating to the waiting guests at all. We were not offered a complimentary drink or snack for our inconvenience. We are very disappointed that the customer/guest was treated to feel unwelcomed.

This hotel is close to everything. The rooms are great and the staff was friendly and would do anything to make your stay goid.