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Recent guest reviews

Very comfortable, spacious room, clean. The bed was very comfortable. I'm a bit of a clean freak, so I did notice the carpets could probably use a deep clean, and it is starting to show signs of wear and need for small repairs/updates. But nothing egregious, and the staff was very friendly.

Nice place Good location

Very nice and comfortable - excellent staff and good breakfast served

Got what I expected and what I paid for. Was there for a week for business. Room was sectioned off with sitting area, desk/work area, sleeping area, and bathroom area. Felt less like a hotel and more like a mini-home. Wish gym had weights. Probably didn’t because of COVID precautions.

Nice hotel, so quiet, felt so comfortable. Highly recommend!

Our stay here was very nice!! The guy that checked us in was super friendly and helpful throughout our stay! He fixed our TV and was really apologetic about our inconvenience which wasn't a huge inconvenience. We ordered food one night and it was really tasty. The breakfast was actually pretty decent and coffee tasted good too. The room was clean and the bed was comfortable too. Honestly, this is one of the nicer chain hotels I've stayed at and the hospitality of the staff definitely made it even better! We would definitely stay here again if we come back this way.

When I was there in December of 2021 you had to ask to get the room cleaned due to staffing problems. I didn't know that so my room wasn't cleaned for 2 days. Not really a big deal to me but my girlfriend wasn't too happy about it. They brought me clean towels and more coffee when I asked so I was happy. It's a nice place with nice people and I would stay here again.

Staff was friendly and the room was clean , I didnt know rooms are not cleaned daily , but found out this is standard in the industry.

Very clean. Very comfortable beds and spacious rooms.

Always stay here on my trip home from Florida. I miss the bar & restaurant being open before COVID.

Very nice and safe hotel. Morning coffee was a bit weak. Beds comfortable plenty of room.

In a quiet safe area. Free breakfast was good and ready at the time we requested. Lots of quality restaurants nearby, also shopping.

Bakers Bridge Ave Franklin TN

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge

CoolSprings Galleria is a short stroll from Hyatt Place Nashville/Franklin/Cool Springs, and other popular attractions like The Factory are within a 10-minute drive. This 3-star hotel welcomes guests with 126 rooms and conveniences like free in-room WiFi, free self parking, and a gym.


Dining

Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Get an energy boost at the coffee shop/cafe, or grab a drink at the bar/lounge.


Rooms

42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Sitting areas, refrigerators, and coffee makers are also standard. Housekeeping is available on request.


Property features

At Hyatt Place Nashville/Franklin/Cool Springs, guests have access to a gym, free WiFi in public areas, and meeting rooms. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and securing valuables. Additional amenities include conference space, a business center, and a seasonal outdoor pool.

Room options

Room (2 Double Beds with Sofa Bed)

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Room, 2 Double Beds, Accessible, Bathtub

2 Double Beds | Sleeps 4

Room, 1 King Bed with Sofa bed (High Floor)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 4

Guest reviews for Hyatt Place Nashville/Franklin/Cool Springs

Everyone (23) Couples (4) Family (9)
4
Everyone

Very comfortable, spacious room, clean. The bed was very comfortable. I'm a bit of a clean freak, so I did notice the carpets could probably use a deep clean, and it is starting to show signs of wear and need for small repairs/updates. But nothing egregious, and the staff was very friendly.

By on Jul 31, 2023

Review comment responded on Aug 4, 2023

Thank you, Christina, for your review!

4
Family

Nice place Good location

By on Apr 24, 2023

Review comment responded on Apr 24, 2023

Thank you for your review, Marvin!

5
Family

Very nice and comfortable - excellent staff and good breakfast served

By , from Madison on Apr 21, 2023

Review comment responded on Apr 24, 2023

Thanks for the review, James! Glad you enjoyed the breakfast!

5
Business Business

Got what I expected and what I paid for. Was there for a week for business. Room was sectioned off with sitting area, desk/work area, sleeping area, and bathroom area. Felt less like a hotel and more like a mini-home. Wish gym had weights. Probably didn’t because of COVID precautions.

By on Apr 6, 2023

Review comment responded on Apr 11, 2023

Thank so for the review, David! Gym weights are on their way!

5
Everyone

Nice hotel, so quiet, felt so comfortable. Highly recommend!

By on Mar 8, 2023

Review comment responded on Mar 8, 2023

Thanks for the review, Emily! Come back and visit us again soon!

5
Everyone

By on Jul 15, 2022

3
Everyone

By on Jun 18, 2022

5
Partner Couples

Our stay here was very nice!! The guy that checked us in was super friendly and helpful throughout our stay! He fixed our TV and was really apologetic about our inconvenience which wasn't a huge inconvenience. We ordered food one night and it was really tasty. The breakfast was actually pretty decent and coffee tasted good too. The room was clean and the bed was comfortable too. Honestly, this is one of the nicer chain hotels I've stayed at and the hospitality of the staff definitely made it even better! We would definitely stay here again if we come back this way.

By on May 24, 2022

Review comment responded on Jun 13, 2022

Thank you for the nice review, Betsy! We hope you will visit us again soon!

4
Partner Couples

When I was there in December of 2021 you had to ask to get the room cleaned due to staffing problems. I didn't know that so my room wasn't cleaned for 2 days. Not really a big deal to me but my girlfriend wasn't too happy about it. They brought me clean towels and more coffee when I asked so I was happy. It's a nice place with nice people and I would stay here again.

By , from euless on Dec 7, 2021

Review comment responded on Dec 7, 2021

Thank you for your review! I am glad we were still able to take care of your needs during your stay!

4
Everyone

Staff was friendly and the room was clean , I didnt know rooms are not cleaned daily , but found out this is standard in the industry.

By on Nov 5, 2021

Review comment responded on Nov 5, 2021

Thanks for staying with us. We appreciate your feedback!

Hyatt Place Nashville/Franklin/Cool Springs

650 Bakers Bridge Ave, Franklin, TN 37067
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