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Recent guest reviews

We liked everything about the property but didnt like the bus load of loud, rude people that came in on our second day.

Unfortunately we were unable to eat breakfast either morning of our stay because they ran out of food. Very disappointed

Wonderful employee’s were all very helpful and friendly

Great place to stay. Breakfast was good, kitchen area was clean and the staff was very nice. Room was clean and comfortable. Thank you

My only complaint....beds were not comfortable...too hard for total comfort. Everything else extremely nice.

Staff was very friendly and helpful. The rooms were clean. However, we were unable to control the A/C in our rooms and it was full blast on cold all night. The rooms were freezing. In one room, my father in law had to use towels as additional blankets. In my room I stripped the empty bed to use the additional sheets and covers to try to get warm. It made the night miserable. More gluten free options at breakfast would be helpful.

This hotel was super clean and the staff was very welcoming. We would definitely stay here again!

Friendly staff and honest. Left iPad in the hall and was able to retrieve through the maid service lost and found.

The hotel itself is very nice looking however the walls might be made of paper mache. If you like to sleep then I strongly recommend asking for a room on the top floor and or far away from the elevators. Otherwise be prepared to listen to foot traffic and other guests conversations all morning.

Our family of 5 stayed here on a recent trip (we liked it so much we stayed here again on our return trip home). The hotel was very nice. Modern. Clean. A little better breakfast selection than many hotels and again, a very modern, clean layout with nicer than average plates, cups, utensils. The room was great and was more spacious than most hotel rooms advertised as suites. Plenty of room for our luggage spread out in the room. Two beds and a sofa bed were perfect for our family. As noted by others, the bathroom was small and the door is a tight fit. Our family had no issues with the bathroom but I can see how it might be more frustrating for some guests. We appreciated the increased "living" space in the room over having a larger bathroom access. The sink and mirror were outside the bathroom as well so that helped for people getting ready in the morning. Definitely recommend this hotel if you're traveling with a family or group and want to stay together in one room.

Great breakfast. Friendly staff. Good location. I would stay here again...

and it was cancelled without notification.......after a 10 hour drive to this hotel, I was not pleased...then I was on phone with Travelocity (very nice woman) for 3 hours trying to find a suitable match.....we did, but it was tedious work......double check your reservations!!!!!!! call hotel days b4 you arrive to make sure u still have them.....

The staff was very polite and seemed genuinely interested in making our stay the best possible. The service was excellent and the facility very nice. The complimentary breakfast was delicious ...one of the best ones I've had at a hotel!

The hotel was under renovation during our stay, but that didn't stop us from receiving excellent service. Housekeeping even folded our clothes that were strewn on the floor. We had a great experience.

Nice breakfast....well presented. Requested king bed online but got 2 beds instead. Was not informed of such at checkin.

I only stayed on night. Everyone was very friendly, and rooms were very clean/presentable.

I stayed at this hotel for three nights while touring Nashville with 3 teenagers. We all enjoyed the facilities, the food, the amazing hospitality and most of all the comfort of the rooms. The beds were extremely comfortable and the rooms were clean and classy. I highly recommend this hotel, and the price was spot on!

The computers were down so the staff could not check us in. Staff appeared to not know what to do...they were not accommodating to the waiting guests at all. We were not offered a complimentary drink or snack for our inconvenience. We are very disappointed that the customer/guest was treated to feel unwelcomed.

This hotel is close to everything. The rooms are great and the staff was friendly and would do anything to make your stay goid.

Bakers Bridge Ave Franklin TN

Hotel highlights

  • Close to CoolSprings Galleria
  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge

Located within a mile (2 km) of CoolSprings Galleria, Hyatt Place Nashville/Franklin/Cool Springs is within 3 miles (5 km) of Aspen Grove Park. This 3-star hotel welcomes guests with 126 rooms and conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.


Rooms

All 126 air-conditioned accommodations feature sitting areas. 42-inch flat-screen TVs come with DVD players and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Sofa beds, refrigerators, and coffee makers are other standard amenities.


Property features

At Hyatt Place Nashville/Franklin/Cool Springs, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include conference space, a business center, and a seasonal outdoor pool.

Room options

Guest Room, Room, 2 Double Beds

Full 2 | Sleeps 6

Room, Multiple Beds (High Floor)

Full 2 | Sleeps 6

Guest Room, Room, 1 King Bed

King 1 | Sleeps 4

Room, 1 King Bed with Sofabed (High Floor)

King 1 | Sleeps 4

Guest reviews for Hyatt Place Nashville/Franklin/Cool Springs

Everyone (17) Couples (23) Business (5) Family (18) Other (7) Friends (1)
5
Everyone

By on Sep 25, 2019

4
Partner Couples Families

We liked everything about the property but didnt like the bus load of loud, rude people that came in on our second day.

By on Jul 31, 2019

4
Family with small children

Unfortunately we were unable to eat breakfast either morning of our stay because they ran out of food. Very disappointed

By on Jun 8, 2019

5
Everyone

Wonderful employee’s were all very helpful and friendly

By , from Agoura Hills on Nov 14, 2018

5
Everyone

Great place to stay. Breakfast was good, kitchen area was clean and the staff was very nice. Room was clean and comfortable. Thank you

By on Nov 14, 2018

4

nice place to spend night.

Everyone

My only complaint....beds were not comfortable...too hard for total comfort. Everything else extremely nice.

By on Jul 11, 2018

3
Couples

Staff was very friendly and helpful. The rooms were clean. However, we were unable to control the A/C in our rooms and it was full blast on cold all night. The rooms were freezing. In one room, my father in law had to use towels as additional blankets. In my room I stripped the empty bed to use the additional sheets and covers to try to get warm. It made the night miserable. More gluten free options at breakfast would be helpful.

By , from KY on May 9, 2018

5

nice place!

Everyone

This hotel was super clean and the staff was very welcoming. We would definitely stay here again!

By , from MI on Apr 5, 2018

5

recently remodeled hotel. much like a boutique ho

Everyone

Friendly staff and honest. Left iPad in the hall and was able to retrieve through the maid service lost and found.

By on Mar 30, 2018

2

too loud

Everyone

The hotel itself is very nice looking however the walls might be made of paper mache. If you like to sleep then I strongly recommend asking for a room on the top floor and or far away from the elevators. Otherwise be prepared to listen to foot traffic and other guests conversations all morning.

By , from Chicago on Mar 24, 2018

Hyatt Place Nashville/Franklin/Cool Springs

650 Bakers Bridge Ave, Franklin, TN 37067
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