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Recent guest reviews

Very clean and comfortable room. We will be staying there again.

Very friendly and supportive staff. Great, clean rooms.

We liked everything about the property but didnt like the bus load of loud, rude people that came in on our second day.

Unfortunately we were unable to eat breakfast either morning of our stay because they ran out of food. Very disappointed

Wonderful employee’s were all very helpful and friendly

Great place to stay. Breakfast was good, kitchen area was clean and the staff was very nice. Room was clean and comfortable. Thank you

My only complaint....beds were not comfortable...too hard for total comfort. Everything else extremely nice.

Staff was very friendly and helpful. The rooms were clean. However, we were unable to control the A/C in our rooms and it was full blast on cold all night. The rooms were freezing. In one room, my father in law had to use towels as additional blankets. In my room I stripped the empty bed to use the additional sheets and covers to try to get warm. It made the night miserable. More gluten free options at breakfast would be helpful.

This hotel was super clean and the staff was very welcoming. We would definitely stay here again!

Friendly staff and honest. Left iPad in the hall and was able to retrieve through the maid service lost and found.

The hotel itself is very nice looking however the walls might be made of paper mache. If you like to sleep then I strongly recommend asking for a room on the top floor and or far away from the elevators. Otherwise be prepared to listen to foot traffic and other guests conversations all morning.

Our family of 5 stayed here on a recent trip (we liked it so much we stayed here again on our return trip home). The hotel was very nice. Modern. Clean. A little better breakfast selection than many hotels and again, a very modern, clean layout with nicer than average plates, cups, utensils. The room was great and was more spacious than most hotel rooms advertised as suites. Plenty of room for our luggage spread out in the room. Two beds and a sofa bed were perfect for our family. As noted by others, the bathroom was small and the door is a tight fit. Our family had no issues with the bathroom but I can see how it might be more frustrating for some guests. We appreciated the increased "living" space in the room over having a larger bathroom access. The sink and mirror were outside the bathroom as well so that helped for people getting ready in the morning. Definitely recommend this hotel if you're traveling with a family or group and want to stay together in one room.

Great breakfast. Friendly staff. Good location. I would stay here again...

and it was cancelled without notification.......after a 10 hour drive to this hotel, I was not pleased...then I was on phone with Travelocity (very nice woman) for 3 hours trying to find a suitable match.....we did, but it was tedious work......double check your reservations!!!!!!! call hotel days b4 you arrive to make sure u still have them.....

The staff was very polite and seemed genuinely interested in making our stay the best possible. The service was excellent and the facility very nice. The complimentary breakfast was delicious ...one of the best ones I've had at a hotel!

The hotel was under renovation during our stay, but that didn't stop us from receiving excellent service. Housekeeping even folded our clothes that were strewn on the floor. We had a great experience.

Nice breakfast....well presented. Requested king bed online but got 2 beds instead. Was not informed of such at checkin.

I only stayed on night. Everyone was very friendly, and rooms were very clean/presentable.

Bakers Bridge Ave Franklin TN

Hotel highlights

  • Close to CoolSprings Galleria
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Bar/lounge

Located 0.8 mi (1.3 km) from CoolSprings Galleria, Hyatt Place Nashville/Franklin/Cool Springs is within a 10-minute drive of other popular attractions like The Factory. This 126-room, 3-star hotel welcomes guests with free breakfast, a 24-hour fitness center, and free in-room WiFi.


Dining

Free buffet breakfast is offered each morning. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.


Rooms

All 126 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and 42-inch flat-screen TVs with DVD players and pay movies. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include sofa beds, refrigerators, and coffee makers.


Property features

At Hyatt Place Nashville/Franklin/Cool Springs, guests have access to a 24-hour fitness center, free WiFi in public areas, and conference space. The 24-hour front desk has staff standing by to help with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a business center, a seasonal outdoor pool, and free newspapers.

Room options

Guest Room, Room, 2 Double Beds

2 Double Beds | Sleeps 6

Room, 1 King Bed with Sofa bed (High Floor)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 4

Guest Room, Room, 1 King Bed

1 King Bed | Sleeps 4

Guest reviews for Hyatt Place Nashville/Franklin/Cool Springs

Everyone (19) Couples (7) Business (1) Family (11) Other (1)
5
Family Family

Very clean and comfortable room. We will be staying there again.

By on Dec 2, 2019

5
Everyone

Very friendly and supportive staff. Great, clean rooms.

By on Nov 4, 2019

5
Everyone

By on Oct 22, 2019

5
Everyone

By on Sep 25, 2019

4
Partner Couples Family

We liked everything about the property but didnt like the bus load of loud, rude people that came in on our second day.

By on Jul 31, 2019

4
Family with small children

Unfortunately we were unable to eat breakfast either morning of our stay because they ran out of food. Very disappointed

By on Jun 8, 2019

5
Everyone

Wonderful employee’s were all very helpful and friendly

By , from Agoura Hills on Nov 14, 2018

5
Everyone

Great place to stay. Breakfast was good, kitchen area was clean and the staff was very nice. Room was clean and comfortable. Thank you

By on Nov 14, 2018

4

nice place to spend night.

Everyone

My only complaint....beds were not comfortable...too hard for total comfort. Everything else extremely nice.

By on Jul 11, 2018

3
Couples

Staff was very friendly and helpful. The rooms were clean. However, we were unable to control the A/C in our rooms and it was full blast on cold all night. The rooms were freezing. In one room, my father in law had to use towels as additional blankets. In my room I stripped the empty bed to use the additional sheets and covers to try to get warm. It made the night miserable. More gluten free options at breakfast would be helpful.

By , from KY on May 9, 2018

Hyatt Place Nashville/Franklin/Cool Springs

650 Bakers Bridge Ave, Franklin, TN 37067
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