The place was big and clean, and there was pool for the kids, I didn’t like about was the garbage container was far
First, when we booked we didn’t know this was a residential condo that rented out empty apartments. The apartment itself was spacious and had a nice view but the cushions were stained and ripped. We were told when booking that works-fi was included. We could not find our WiFi name so we called the office and were first told to call the cable company and pretend we were the owners. After that, we were told a tech person would be over in 10 minutes. We waited over AN HOUR and no one came. No one returned my phone call asking if someone was actually going to come. Finally, no where on booking does it I dictate the office is closed Sunday, our check out date. We had to be out of the apartment by 10 but had no where to put our liggage. additionally, it’s not close to the beach. We had to Uber two and from everyday which was very costly. Look elsewhere when booking your vacation.
Magnolia Pointe by Palmetto Vacations places you within 2 miles (3 km) of popular sights like Broadway at the Beach and Ripley's Aquarium. This 2-room, 3-star condo building welcomes guests with 5 outdoor pools and conveniences like free in-room WiFi and free self parking.
Each condo is individually decorated and features a kitchen and a balcony or patio, and there's space to spread out with a dining area and a sitting area. Guests can expect to find free WiFi and a 36-inch flat-screen TV with cable channels. Other standard amenities include a washer/dryer, a coffee maker, and a ceiling fan. Housekeeping is available once per stay.
5 outdoor pools, free WiFi in public areas, and a spa tub are featured at Magnolia Pointe by Palmetto Vacations. Free parking is included with your stay. Staff members can help with accommodation requests, and provide tour or ticket assistance. Other amenities at this golf condo building include a seasonal outdoor pool, laundry facilities, and a picnic area.
The place was big and clean, and there was pool for the kids, I didn’t like about was the garbage container was far
First, when we booked we didn’t know this was a residential condo that rented out empty apartments. The apartment itself was spacious and had a nice view but the cushions were stained and ripped. We were told when booking that works-fi was included. We could not find our WiFi name so we called the office and were first told to call the cable company and pretend we were the owners. After that, we were told a tech person would be over in 10 minutes. We waited over AN HOUR and no one came. No one returned my phone call asking if someone was actually going to come. Finally, no where on booking does it I dictate the office is closed Sunday, our check out date. We had to be out of the apartment by 10 but had no where to put our liggage. additionally, it’s not close to the beach. We had to Uber two and from everyday which was very costly. Look elsewhere when booking your vacation.
First I'd like to extend our most sincere apologies that you did not 100% enjoy yours stay. We are a vacation rental company we rent out individually owned vacation homes they are not empty apartments their sole purpose is to be rented so that other people and families may enjoy a vacation in a personalized setting. More than 50% of the condos in this area are rented in the same way I do wish this was more clearly conveyed to you and we, as a team, will be discussing ways to make this more clear. As for the WiFi as frustrating as i know that situation is, WiFi is offered but never guaranteed. Unfortunately, we do not have any control over outages such as the one you and your guests experienced. Prior to knowing it was a temporary outage we did ask you to call but not to pretend to be the homeowner. The cable/WiFi companies have these properties listed as rentals so they know guest will be calling from time to time. While they obviously cannot release sensitive information to the guests they can trouble shoot technical issues with them. It is a lot easier and more time efficient to have the guest trouble shot directly with the cable company to have the issued fixed as soon as possible. And again we do sincerely apologies for these inconveniences! If you do decide to visit with us again we have amazing beach front properties that would eliminate the cost of the Uber. We hope your next visit to Myrtle Beach goes without issue and we thank you for your feedback!
Thank you for your review! We look forward to seeing you again soon!