Love the staff. They were very helpful. Breakfast was amazing as they had many options. First room we had our air-conditioning was not working. Floor looked like it had not been vacuumed. Second room we moved to had some kind of residue on the wall next to the light switch and caulking around the bathtub was old and broken. Room smelled a little musty. We understand they are probably short staffed on housekeeping, but these were very obvious things that we’re not done.
Great location, fair price, clean accommodations!
Hotel was nice
Always my go to place in Muskegon.
Very nice front desk staff
Friendly staff
Staff was amazing! Room was clean and spacious. breakfast was amazing. Best I've ever seen at a hotel. Another perk was Restaurant/bar attached. definitely will be back
Had to see 3 rooms before giving up and taking the third. First room had plugged tub drain with standing water and broken toilet handle, second room smelled like animals badly and third wasn’t as bad. Although our curtain was missing a hook so didn’t close all the way, nightlight didn’t work, no waste basket liners, no laundry bag, no ice bag, stains on comforter, no trays in breakfast room, ran out of coffee cups, (but Braden at front desk was nice about it. He wasn’t surprised at all when I requested to change rooms twice). Couldn’t use pool at all over 2 night stay because so many kids screaming, cannonballs, big squirt guns, out of control! Parents absent or didn’t care, same with hot tub. Awful! Staff did nothing. Pool closed at 10pm which is early for summer travel. And No adult swim time (last hour pool is open). Maya at front desk was rude about it and argued with me that in all her many regular trips to Hilton properties, she’s never heard of adult only swim time. It was awful. Subsequently we couldn’t swim. My daughter was very disappointed. Housekeeping shortage and it showed but the general overall condition of the property was very poor!
😀
Clean hotel with nice rooms and comfy beds! Breakfast is usually delicious, but visited during COVID-19 so everything was packaged. Friendly Staff
Room was clean. Service was fine. Wild turkeys hang around the grounds as a bonus.
The room was nice, but limited breakfast choices, lack of pool being open, and inability to clean room mid-stay were disappointing.
Great pillows , comfortable bed roomy room everything needed
The customer service at this hotel is great, the staff goes above and beyond to make your stay comfortable!
Hampton Inn Muskegon places you within a 10-minute drive of Jumpin' Jupiter Skate & Fun Center and Hoffmaster State Park. This 81-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Other standard amenities include sofa beds, refrigerators, and microwaves. Housekeeping is available on request.
Guests of Hampton Inn Muskegon have access to an indoor pool, a gym, and free WiFi in public areas. Self parking is offered for USD 5 per night. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a spa tub, a 24-hour business center, and coffee/tea in a common area.
Love the staff. They were very helpful. Breakfast was amazing as they had many options. First room we had our air-conditioning was not working. Floor looked like it had not been vacuumed. Second room we moved to had some kind of residue on the wall next to the light switch and caulking around the bathtub was old and broken. Room smelled a little musty. We understand they are probably short staffed on housekeeping, but these were very obvious things that we’re not done.
Great location, fair price, clean accommodations!
Thank you so much for your great review! We hope you stay again soon!
Hotel was nice
Thank you for your great review!
Always my go to place in Muskegon.
Very nice front desk staff
Friendly staff
Staff was amazing! Room was clean and spacious. breakfast was amazing. Best I've ever seen at a hotel. Another perk was Restaurant/bar attached. definitely will be back
Thank you for taking the time to provide us with this feedback so that it can be addressed.