Inn at Bay Harbor, Autograph Collection

The resort property is beautiful but the rome are in need of a re-do

By JKBL on Jul 13, 2014

We hae been going to Bay Harbor for the past 4 summers.. Used to think it was fabulous.This year I felt the room was in need of an overhaul... It looked beat. The lobby used to look better as well.. The staff was nothing special.. overall just average with above average prices..next year we will get a suite at The Village hotel next door...

By JKBL on Jul 10, 2014

amazing location on lake michigan. The king suite was spacious and decorated beautifully. luxurious linens and a very large marble bathroom with double sinks. The lawn chess set was fun and the large pool and jacuzzi overlooking lake michigan was always well attended and clean. the pool bar is closed after labor day, but the hotel indoor bar is only a few steps away. The hotel lobby has a plentiful supply of freshly popped popcorn and the front desk staff is always pleasant and helpful. The only negative aspect that we have experienced at this hotel is the food at the main restaurant. The food is just ok and very pricey. The food in the bar is casual and very good. You can"t beat the tranquil setting and luxury at this hotel. Definitely the best on lake michigan! We will definitely return as we have in the past.

By patty lake michigan fan on Sep 10, 2012

In Petoskey for a family gathering, so didn't spend a lot of time at the Inn. It is huge, clean, comfortable, and in a fine location. Doesn't have an indoor pool, but otherwise just right.

By Anonymous on Mar 8, 2011

My husband and I stayed at this hotel for two nights. We explored the surrounding towns (Petoskey and Charlevoix) and enjoyed the various restaurants that were recommended to us in that area. The hotel and surrounding area was gorgeous and we had a view of the lake, which I'd highly recommend. The golf courses were also beautiful and we will be going back so my husband and father have a chance to play a round together. The only negative aspect of the hotel was the comfort (or lack-thereof) of the bed and pillows. I'd recommend bringing your own pillows.

By Anonymous on Oct 9, 2010

Great hotel on lake Michigan

By RNSLAU on Jun 13, 2010

The Inn at Bay Harbor was wonderful! The room was large very comfortable. Great view of water, warm fireplace, romatic... the kitchen was very useful. overall nothing short of amazing! staff extremely friendly and helpful. truely a wonderful place for a quiet romatic getaway. the price was a steal for the accomadations.

By romatic lady on Jun 9, 2010

The hotel was beautiful we stayed in the tower suite.Staff was very helpful, the housekeeping staff was outstanding, I told [...] in housekeeping that it was my husbands birthday, she told me about the bathtowels in the shape of swans, the champagne, the bubble bath as a way to celebrate his birthday along with a birthday cake, truly memorable.And are already planning our next trip.Thank you Inn at Bay Harbour!

By Anonymous on May 3, 2010

The air conditioning did not work and our room was 86 degrees. They did not care. It was so uncomfortable we could not sleep. They told us there were no other rooms available. After 7 hours of complaining we were moved into another room at midnight. We thought everything was going to be better until they told us we had to move rooms again before our stay was over. 3 rooms in 3 days! I didn't go on vacation to keep packing and moving everyday. Also the wall beds that are in their regular rooms are so uncomfortable! The restaurants were nice and the restaurant staff was wonderful. The front desk staff was terrible!!!

By Anonymous on Aug 21, 2009

The hotel, without telling us, put us into a handicap room. The room had no bathtub with no regular closets. The shower "stall", if you could call it that, was just a small room with a handheld water sprayer. There were no shelves, racks, or anything else in this room. There was not even an attachment for the handheld so that it could be placed in a holder while the shower was on, to spray one's body. If it was put in the holder, the water would go all over the room. To try to hold it, get soap, get a wash cloth, or to get shampoo was impossible. My wife shaving her legs was out of the question. Water went all over the bathroom. When we called down to ask for another room, they told us that the hotel was full. If they had a problem, and this was the only room left, they should have explained it to us up front and taken something off our rate, or given us a meal voucher or something. Instead, they could not care less. Check-out was a disaster. I had a business meeting and could not return until about 1:15. Check out was 12:30. We asked if we could have a check out 45 minutes later and they told us no, they needed to clean the room at 12:30. Of course, the room had not been touched by 1:15. In fact, the previous day, we had gone to the pool and returned at 3:00. The room had not been made up. We had to call twice to get the room made up, finally, at 4:15. There went our afternoon nap. At check out, at 12:30, my wife went down to check out on time. I had provided them with an imprint of our credit card on arrival. We had no additional charges. The desk clerk refused to let her check out and he told her that I would need to get back in line to check when I came back to pick her up at 1:15. Of course, when we got up to the desk, the other clerk told us that there were no additional charges and that we did not need to go back and checkout once again with the credit card. What a joke! The room was dirty with a bunch of dead flies on the windowsill, that looked like they were accumulating all summer. They tout a wonderful bonfire and marshmallow roast on the beach every night. The was no fire, just a hot piece of wood with a bag of marshmallows laying there. The beach is lousy and not walkable with out shoes. There is sand all over the sidewalks and pool. The pool ran out of pool towels shortly after it opened, so there were people screaming for towels. We have had such good experiences with Hilton. We would have stayed with them if they had one with an outdoor pool. In northern Michigan, the Hampton Inns only have indoor pools. Next time, we will stay there even f we do not get to swim outside.

By Sailfly on Aug 17, 2009