Mercure Hotel Muenchen Neuperlach Sued4.0 out of 5.0
Recent guest reviews
The hotel needs dramatic improvement/renovation. the price/service ratio is not any longer at Mercure level, instead it looks more like IBIS. The moquette is so 80s and would benefit from a complete cleaning at least. The parking space is offered at reasonable price and the breakfast variety is ok.
This hotel was very quiet , has a good breakfast buffet and very polite and helpful hotel-staff. Check in was easy done online, check out was also fast. Only parking in hotel was quit expensive, but fortunately there were many places to park close to the hotel.
Whenever I have anything to do in Munich that requires me staying in an hotel,this hotel is always my first choice simply because of the experiences that I have gathered lodging in the hotel over the years. Easy accessibility to the autobahn,metro and bus stations,free parking spaces around the hotel,spacious quiet clean rooms and a friendly competent staffs at the reception are what I always put into consideration before booking a room at this hotel. There is only one aspect of this hotel that needs serious and urgent improvement and that is the situation in the breakfast hall (restaurant). I always find it difficult to find a table at this hotel whenever I go down to have breakfast simply because the space is too small for the large number of guest attending breakfast.If you eventually find a table,you'll then have to queue up for another roughly 5 minutes just to fill a cup of hot chocolate or cappuccino.No guest in my opinion should have to queue up that long in these modern times and in a four star hotel for that matter just to have a cup cappuccino.The hotel should put in place another coffee machine in the breakfast room as it will cut the time that guest need to wait in order to get a drink.
I am a Macedonian Gold Member of LeClub Accorhotels who for the first time met such a vile behavior by a Greek born receptionist who managed to misinform a female colleague and his manager (who was not on-site) when a verbal incident occurred regarding the possibility for early check-in, which in fact was not even so early (1PM). The discussion began with a good afternoon, how are you, continued with the words:...but you know check in is at 15:00, to which I replied:...but not for Gold members. I was expecting to receive a more welcoming answer and acknowledgement of my legitimate request to be able to check-in. It became obvious to me that either the hotel implements a silent policy of not accommodating Gold tier members benefits, or the receptionist himself had a problem with our entry data in the system, indicating Macedonian citizenship. I actually felt it was a combination of both. The argument progressed very rapidly into a higher tone discussion by a guest insisting to know why the room isn't ready when online check-in was made previously and a receptionist who even dared to make judgement about the guest's (me) attitude in front of his wife. I have never experienced such an arrogance by a reception desk staff. To make matters worse, a female colleague who was quickly fed with misinformation by her Greek colleague and only heard my high toned voice which is by nature louder for German standards, threatened she would go to the manager to cancel my reservation. The scandal received epic proportions when the manager (who was not on site) claimed that his staff was insulted by me, but in reality he never invited me and my wife to sit down and ask politely what the problem was. It was clear that he only listens what his staff tells him and has no ear for any legitimate complaints by the guests. The epilogue was: Our reservation got cancelled without any effort to calm down a situation which was initiated and further aggravated by his own staff. Money were refunded as promised (today). However, the bitterness remained, especially because the Mercure and Novotel brands were among the most welcoming to us over the past year with very positive experience as Gold members. This all changed a few days ago. For the first time in my life I felt what is it like to be manipulated, abused, lied to and even hated for no obvious reason. I only asked for a service which the LeClub Accorhotels prides on - Gold member early check in. I was not given, nor welcomed later.
I am still staying at the hotel with my group of 23 people.. Room no 623..today morning 29/10/17 when i left room there was 01 whiskey bottle in the room..when i returned back to the room i found the bottle missing... similar case was registered with my Driver.. where he got his bottle back.. the staff are rude.. not willing to help.. i dont really suggest this hotel for any group booking.. Hope i get my whiskey bottle back..
We stayed here as it was a reasonable price and in a good location with easily accessible public transport,and we tend to favour hotels that are part of the AccorHotels group if we can.Our room was compact as with children we had a double and two single beds which didn't give you much room to move around.The bathroom was ok,the shower was in the bath,not separate and the toilet was also in there.The hotel itself was very quiet,and even though the room overlooked an industrial estate and on a main road,there was very little noise from there.We were given a code for free wifi which seemed to work fairly quick and efficiently.The bar and restaurant were nice and the prices were quite reasonable,and the staff were all very helpful,friendly and English speaking.The hotel is a ten minute walk to the nearest U Bahn station,and is easily accessible to the nearest town which is one stop,and to all the tourist attractions. It was our first family visit to Munich,and all in all our stay at this hotel was very enjoyable and satisfactory and met all of our needs. We would consider staying here again in the future.
I will start with the positives. All of the staff were attentive and friendly and the meal I had in the restaurant was good and not over priced. On the down side, the room was very tired and needs updating, there is no air conditioning which makes sleeping very hard due to the heat and the room was not as clean as I would expect. Some of the above could be forgiven if the price was half of what was billed, but at the rates the Mecure is charging, I will not be back until improvements are made.
Poor standard for 160,-€. I will try to avoid this hotel in the future. There was a strange smell in the hotel corridors as well as in the room. The bathroom is reminding 80´s, Very limited breakfast menu, over-boiled eggs... 20 minutes long check-in, even I was alone in the front of the desk.
Have used Accor hotels often found this one disappointing. Room was in need of refurbishment shower was old fashioned hand sprayer. Hotel not close to many restaurants so eat in both nights which was an average meal on both counts but no atmosphere in the bar and restaurant. Got size of hotel 300 rooms no swimming pool or gymnasium which I would have thought there is a need for .
The hotel is in close proximity to the Munich Neuperlach sud station with well appointed rooms for a few days stay. The staff is very helpful and professional. However a few things which I would like to point out is that a few fixtures in the bathroom doesn't function well
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Business center
- Concierge services
Located in Neuperlach, Mercure Hotel Muenchen Neuperlach Sued is 5.6 mi (9 km) from Hofbrauhaus and 5.6 mi (9.1 km) from Bavarian National Museum. This 253-room, 4-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi. English Garden and Deutsches Museum are also within a 20-minute drive.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service. Start your day off with buffet breakfast, available for a fee.
All 253 rooms provide safes, phones, and desks. Guests can expect to find free WiFi and wired Internet, plus TVs with satellite channels and pay movies. Bathrooms offer hair dryers and free toiletries.
Guests of Mercure Hotel Muenchen Neuperlach Sued enjoy a sauna, free WiFi in public areas, and 8 meeting rooms. Self parking is offered for EUR 15.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a business center, and express check-in.
Reviews from Trip Advisor
70% of guests recommend this hotelTotal of 882 reviews