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Recent guest reviews

Wouldn’t come back

Thank you for the professional service

I asked to change pillow covering & bed sheet because it’s not cleaned from prior user, receptionists told us will change everything but nothing changed that we saw the same spot dirty. Very disappointed.

everything is great

Hotel is near the Great Mall. We were given rooms with good views of the mountain. We booked 3 rooms but we got charged for parking when it said free parking in the third party website. The shampoo, conditioner and body wash were not refilled. There was only 1 disposable coffee cup in one of our rooms. It looked like housekeeping didn’t check all of these.

The room is clean, big however i think having this price range would have a microwave and a mini refrigerator. Amenities pool is under maintenance. The thing that is deceiving is it would state “ Included amenities Free self parking” but we have to pay $12/day for free self parking. I really don’t get it specifically stating this word as if this is an advantage when it is not.

Service was horrible and ruined our entire trip.

Front desk staff were very kind and helpful

Stayed one night. Clean, quiet, nice. No services close by.

Extra charges for internet. Extra charges for parking.

Very clean nice place I will book again next time for my next event

I like the hotel that is clean and neat. I would just hope that I can have a electric water boil kettle in the room so I can have hot water to make my tea.

The hotel was very clean. Great location. Comfortable rooms.

Barber Ln Milpitas CA

Hotel highlights

  • Free WiFi in public areas
  • Bar/lounge
  • Outdoor pool
  • Fitness center

Located 2.1 mi (3.4 km) from Great Mall of the Bay Area, Sheraton San Jose Hotel is within a 10-minute drive of other popular attractions like Santa Clara University. This 229-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, a gym, and a 24-hour business center.


Dining

Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/cafe.


Rooms

Guests can expect 40-inch Smart TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, safes, and phones.


Property features

Guests staying at Sheraton San Jose Hotel enjoy an outdoor pool, a gym, and free WiFi in public areas. Self parking is available for USD 12.00 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a 24-hour business center, and express check-out.

Room options

Club Suite, 1 Bedroom, Non Smoking

2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

Club Room, 2 Queen Beds, Non Smoking, Balcony

2 Queen Beds | Sleeps 4

Club Suite, 1 Bedroom, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 5

Suite, 1 Bedroom, Non Smoking, Balcony

1 Double Bed | Sleeps 4

Guest reviews for Sheraton San Jose Hotel

Everyone (19) Family (5) Friends (1)
1
Family

Wouldn’t come back

By on Oct 10, 2022

Review comment responded on Oct 11, 2022

We thank you for taking the time to tell us of your experience. We do take these words seriously and will share your experience will the team.Please come back and see us next time you are in the San Jose Area.

5
Family

Thank you for the professional service

By on Sep 4, 2022

Review comment responded on Sep 5, 2022

Our pleasure. We hope to see you again next time you are in the San Jose area.

3
Everyone

I asked to change pillow covering & bed sheet because it’s not cleaned from prior user, receptionists told us will change everything but nothing changed that we saw the same spot dirty. Very disappointed.

By on Jul 26, 2022

Review comment responded on Jul 27, 2022

Thank you for your feedback and I sincerely apologize for the inconvenience and service failure.

5
Everyone

everything is great

By on Jul 6, 2022

Review comment responded on Jul 7, 2022

Thank you for staying with us!

2
Family with small children

Hotel is near the Great Mall. We were given rooms with good views of the mountain. We booked 3 rooms but we got charged for parking when it said free parking in the third party website. The shampoo, conditioner and body wash were not refilled. There was only 1 disposable coffee cup in one of our rooms. It looked like housekeeping didn’t check all of these.

By on Jun 21, 2022

Review comment responded on Jun 23, 2022

Thank you for taking the time to tell us your concerns. Yes, we do charge parking for all reservations. It is stated on our website, sorry for the confusion. As for your other concerns, I have shared this with the appropriate departments. Again thank you for taking the time to let us know how we are doing.

3
Family with small children

The room is clean, big however i think having this price range would have a microwave and a mini refrigerator. Amenities pool is under maintenance. The thing that is deceiving is it would state “ Included amenities Free self parking” but we have to pay $12/day for free self parking. I really don’t get it specifically stating this word as if this is an advantage when it is not.

By , from TORRANCE on Jun 7, 2022

Review comment responded on Jun 14, 2022

Thank you for staying and sharing your experience with us. I sincerely apologize for inconvenience.

1
Family

Service was horrible and ruined our entire trip.

By on Dec 28, 2021

Review comment responded on Dec 28, 2021

We are sorry to hear this. I will address this with the staff and use this as a teachable moment. Please consider giving us another change to show our service is outstanding.

5
Everyone

Front desk staff were very kind and helpful

By on May 14, 2021

Review comment responded on May 31, 2021

Thank you for staying with us. We appreciate your business.

3
Everyone

By on Apr 24, 2021

3
Everyone

By on Apr 24, 2021

Sheraton San Jose Hotel

1801 Barber Ln, Milpitas, CA 95035
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