Courteous and friendly staff
The remodel was beautiful. The rooms were very nice and clean. The restaurant and bar service was top notch. Breakfast was great. We ran into a problem when the check in staff failed to give us our drink tickets for the managers happy hour. When we went the front desk to asked what happened they were more interested in arguing that we did something wrong instead of admitting their mistake. They need to have all elevators working on a busy weekend. We had to wait a long time several times. The need more luggage cart. We had to lug all of our belongings to our car without a cart.
We had trouble with heat/ cool unit
clean
Very comfortable beds and blackout curtains . Friendly staff
Good place to stay the night or two. Pool isnt big but perfect for kids!
Liked the decorations and design. Disliked the lack of cleanness. We are in Covid world and it is particularly important to clean the rooms and refrigerators well. Also, hated the toilet. When you flush it the toilet it splashes some of the water on the toilet seat. This is gross because the water is a mixture of either urine or feces.
Every room is a suite with separate living room area and sleeping area. Very spacious.
Beautiful hotel. When you step into the hotel to getting unto the room. I will be staying there again. Very impressive. A big step up from motel 6. Lol
Friendly staff and hotel was overall nice and clean
Indoor heated pool, the buffet breakfast Free drinks in the evening And rooms are super clean.
Breakfast is amazing, we have been to different hotels with complimentary breakfast but yours is the best
The first time we stayed there was better than the second time which was just 4 days later. One of the staff was unfriendly, I assumed she had a bad day but I must think hard to come back to that hotel. Swimming pool looked uncleaned, and jacuzzi was close. Other than that, hotel location was convienien. The louge was state of art. Breakfast was good and afternoon snack was a plus.
WORST EVER. IT STARTED ST CHECK IN. There were scuffles outside the entrance. The ENTIRE FTONT DESK WAS RELOCATED AND A MAKE SHIFT DESK WAS PUTBIN PLACE. THERE WAS DRY WALL, TAPE AND PLASTIC EVERYWHERE. THERE WAS ABSOLUTELY NO GREENERY OR PLANTS ANYWHERE. WE WERE TOLD THAT THE POOL AND SPA WERE NOT FUNCTIONAL HOWEVER TGE VERY NEXT DAY THERE WERE TONS OF KIDS IN THE POOL AND THE SPA WAS NOW OPEN!!!! When I asked about this, I was told that ‘Plans changed’. When we got to the room on the initial night the refrigerator freezer was completely over flowing with ice. The tv did not work and we were told that the technician would be in tomorrow. But the FINAL blow was the presence of BED BUGS!!! This was the absolute WORST EXPERIENCE EVER!! We requested a FULL refund but were told that the money would not be refunded immediately, over $738!! We were not in the position to put any more money out. So the initial night was supposed to be refunded. We were assigned another room. I was ABSOLUTELY MISERABLE but there was no other hotels available in the area because of the huge business conference which we were attending, ACN. When we called the hotel regarding the first nights refund, we were told to call Orbitz. We called Orbitz and was told to call the hotel....WE HAVE NOT RECEIVED ANY COMPENSATION FOR THIS HORRIFIC EXPERIENCE.
Located within 2 miles (3 km) of Jose Maria Alviso Adobe, Embassy Suites by Hilton Milpitas Silicon Valley is within 3 miles (5 km) of BAPS Shri Swaminarayan Mandir. This 266-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and a gym.
Free continental breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.
42-inch flat-screen TVs come with cable channels, and guests can stay connected with WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Kitchenettes, balconies, and MP3 docks are also standard. Housekeeping is available on request.
Embassy Suites by Hilton Milpitas Silicon Valley features an indoor pool, a gym, and meeting rooms. Self parking is offered for USD 20 per day. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Courteous and friendly staff
The remodel was beautiful. The rooms were very nice and clean. The restaurant and bar service was top notch. Breakfast was great. We ran into a problem when the check in staff failed to give us our drink tickets for the managers happy hour. When we went the front desk to asked what happened they were more interested in arguing that we did something wrong instead of admitting their mistake. They need to have all elevators working on a busy weekend. We had to wait a long time several times. The need more luggage cart. We had to lug all of our belongings to our car without a cart.
We had trouble with heat/ cool unit
We appreciate your feedback and apologize for any issues our HVAC system may have caused you.
clean
Thank you so much for your feedback. We hope to see you again soon!
Very comfortable beds and blackout curtains . Friendly staff
Thank you so much for your feedback. We are happy to hear you enjoyed your stay with us, and hope to welcome you back again soon. Have a wonderful day!
Good place to stay the night or two. Pool isnt big but perfect for kids!
Thank you so much for your feedback. We are happy to hear you enjoyed your stay with us. We hope to welcome you back again soon. Have a wonderful day!
Liked the decorations and design. Disliked the lack of cleanness. We are in Covid world and it is particularly important to clean the rooms and refrigerators well. Also, hated the toilet. When you flush it the toilet it splashes some of the water on the toilet seat. This is gross because the water is a mixture of either urine or feces.
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future!
Every room is a suite with separate living room area and sleeping area. Very spacious.
Thank you for the excellent review! We're thrilled your time with us was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!
Beautiful hotel. When you step into the hotel to getting unto the room. I will be staying there again. Very impressive. A big step up from motel 6. Lol
Thank you for the excellent review! We're thrilled your time with us was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!
We are thrilled to hear you enjoyed your stay with us. We appreciate your feedback and hope to see you again soon.