The Sanctuary South Beach
4.0 out of 5.0
3.0
out of 5
Average Guest Review
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Recent guest reviews
The location seems to be in a transitional situation. It could be awesome once the work is finalized.
This boutique hotel is in the heart of south beach. The rooms are spacious and the decor is what you would expect of area.
Very confortable hotel. Clean. The only problem was that wifi was not working first day of arrival. Other problem: i payed the pick up at Miami intl Airport in a shuttle. There was nobody and i have to take a taxi. Please i ask you to refund my money that i pay for this.
Great inexpensive hotel in the middle of everything. We enjoyed the stay. Our room had a small bedroom and a living room with a couch, very convenient since there were three of us. If you happen to travel in a party of three or four, don't assume that there will be two queen beds in a room as it usually is. There is just one. Call and ask them to give you a room with a couch. The staff is very friendly. Hotel is conveniently located close to night life. Parking is at $30 per day across the street.
We checked into the hotel for the 4th of July weekend and were impressed with our room, it wasn't just a room but also included a little living room area which was great and unexpected. The room was really clean and comfortable. I wish the lights were a little brighter, there is a hall with a full length mirror which would be great to get ready in front of, however there is no light in that area of the room or plug which was a bit of a bummer as we had to share the small bathroom mirror to get ready. The double shower head and tub was cool, there was one shower head that only had cold water, which was fine as the other was hot; again the bathroom can use brighter lighting as well. Eddy at the front desk was great and super helpful throughout our stay! He went out of his way to get us a can and bring fresh towels which was really nice. Overall would totally recommend this hotel and will definitely be back! The location is great and there is a small little taxi service that takes you anywhere on the beach for free, that was a great added bonus! :)
The hotel should be shut down and remodled .. Extremly discusting no lighting in the rooms the tiles on the floors were loose,there were light bulbs out , some of the electrical outlets didnt work , rust stains on the ceiling , sheetrock had water damage areas and the bed was about 100 years old.. At the end of the trip they charged me 65$ for some tax for using the hotel that you did not cover .. Overall very disappointed
Room was not ready when we arrived. However, the staff were super nice and upgraded us to the penthouse suite! Suite was really cool and very Miami! Breakfast was included which was a plus. Pool is located on top floor. Its small but offers nice views of skyline.
Rooms are beautiful and modern but facilities could be maintained better. I've been here 3 times but not for a few years-the Valet parking situation is a disaster. It is run by a really shady parking lot across the street. No one greets you when you pull up to park at the hotel. It is very disorganized. The lot is $30 day and is not run professionally. The locationof the hotel is awesome -very close to Lincoln Road and Collins. The front desk is courteous and informal. If you can tolerate a pool with no heat, awful valet, and subpar maintenace with cranky maids-the location and the facilities provide great value.
After checking in, found room to be not clean and damp odour all across room. Seemed like bathroom were not at all cleaned since last occupants left. Felt more comfortable to be outside the room than inside. Only plus is the location, near to everything (beach, ocean drive, collins ave, lincoln mall etc). Coming on to the free breakfast, timing was 7am - 11am. We reached around 9:30am and found nothing there (no bowls, no plates, no food) except some juice, few waffles and maple syrup. When asked the guys there, they said they have run out of food and delivery for additional has been struck somewhere. Secondly, park the car in parking lot right opposite the hotel with least fuel in car. My car had full tank and next morning i saw almost half tank full. I just wanted to get out of that place, so didn't even bothered to confront for some $30, after spending so much on hotel which was total waste.....
The Sanctuary was recommended as hip cool place to stay on South Beach. My experience was terrible for the following reasons: 1. No maid service for 3 days 2. No coffee cups 3. Broken coffee maker 4. Disgusting old bath towels 5. Roof leaked during a rain storm into my room The 4 star rating for this place is completely fraudulent. This is a tired, horrible on par with one star.
My experience at this hotel is non existant. Whe I arrived at the hotel about nine in the evening I was told I had no reservation and they had no rooms at all. I tried to follow up with customer service and 2 hours later I was still without a room and caceled and found another on my own and did not get into my hotel room till midnight. Even though I had a confirmation number It did not matter. I have never experienced this before. What can you do for me?
This hotel is not hotel,and not 4-star , maximum 3-star level. Anytime only one or two staff and response was slow. Air conditioner is noisy and dosen't work well. And so noisy construction was carried throughout day time. Location is very good,but that all.
Guest reviews for The Sanctuary South Beach
sobe
GetawayWithFriends
The location seems to be in a transitional situation. It could be awesome once the work is finalized.
great over night stay
GetawayWithFriends
This boutique hotel is in the heart of south beach. The rooms are spacious and the decor is what you would expect of area.
confortable hotel
Singles
Very confortable hotel. Clean. The only problem was that wifi was not working first day of arrival. Other problem: i payed the pick up at Miami intl Airport in a shuttle. There was nobody and i have to take a taxi. Please i ask you to refund my money that i pay for this.
great hotel in the downtown miami
GetawayWithFriends
Great inexpensive hotel in the middle of everything. We enjoyed the stay. Our room had a small bedroom and a living room with a couch, very convenient since there were three of us. If you happen to travel in a party of three or four, don't assume that there will be two queen beds in a room as it usually is. There is just one. Call and ask them to give you a room with a couch. The staff is very friendly. Hotel is conveniently located close to night life. Parking is at $30 per day across the street.
great weekend stay!
GetawayWithFriends
We checked into the hotel for the 4th of July weekend and were impressed with our room, it wasn't just a room but also included a little living room area which was great and unexpected. The room was really clean and comfortable. I wish the lights were a little brighter, there is a hall with a full length mirror which would be great to get ready in front of, however there is no light in that area of the room or plug which was a bit of a bummer as we had to share the small bathroom mirror to get ready. The double shower head and tub was cool, there was one shower head that only had cold water, which was fine as the other was hot; again the bathroom can use brighter lighting as well. Eddy at the front desk was great and super helpful throughout our stay! He went out of his way to get us a can and bring fresh towels which was really nice. Overall would totally recommend this hotel and will definitely be back! The location is great and there is a small little taxi service that takes you anywhere on the beach for free, that was a great added bonus! :)
bad experience
Couples
The hotel should be shut down and remodled .. Extremly discusting no lighting in the rooms the tiles on the floors were loose,there were light bulbs out , some of the electrical outlets didnt work , rust stains on the ceiling , sheetrock had water damage areas and the bed was about 100 years old.. At the end of the trip they charged me 65$ for some tax for using the hotel that you did not cover .. Overall very disappointed
nice boutique hotel
Couples
Room was not ready when we arrived. However, the staff were super nice and upgraded us to the penthouse suite! Suite was really cool and very Miami! Breakfast was included which was a plus. Pool is located on top floor. Its small but offers nice views of skyline.
great value but lacking
Couples
Rooms are beautiful and modern but facilities could be maintained better. I've been here 3 times but not for a few years-the Valet parking situation is a disaster. It is run by a really shady parking lot across the street. No one greets you when you pull up to park at the hotel. It is very disorganized. The lot is $30 day and is not run professionally. The locationof the hotel is awesome -very close to Lincoln Road and Collins. The front desk is courteous and informal. If you can tolerate a pool with no heat, awful valet, and subpar maintenace with cranky maids-the location and the facilities provide great value.
horrible hotel
Couples
After checking in, found room to be not clean and damp odour all across room. Seemed like bathroom were not at all cleaned since last occupants left. Felt more comfortable to be outside the room than inside. Only plus is the location, near to everything (beach, ocean drive, collins ave, lincoln mall etc). Coming on to the free breakfast, timing was 7am - 11am. We reached around 9:30am and found nothing there (no bowls, no plates, no food) except some juice, few waffles and maple syrup. When asked the guys there, they said they have run out of food and delivery for additional has been struck somewhere. Secondly, park the car in parking lot right opposite the hotel with least fuel in car. My car had full tank and next morning i saw almost half tank full. I just wanted to get out of that place, so didn't even bothered to confront for some $30, after spending so much on hotel which was total waste.....
the sanctuary disappoints
BusinessTravelers
The Sanctuary was recommended as hip cool place to stay on South Beach. My experience was terrible for the following reasons: 1. No maid service for 3 days 2. No coffee cups 3. Broken coffee maker 4. Disgusting old bath towels 5. Roof leaked during a rain storm into my room The 4 star rating for this place is completely fraudulent. This is a tired, horrible on par with one star.
