The property need a beller parking for tourist can park easily.
I was unable to travel to my trip due to my son being hospitalized of Covid-19. Neither orbitz or the San Juan Hotel seemed to fully understand what I was going through. Therefore I was not issued a full refund. I was told I had to pay for 1 night stay and the hotel resort fee. I’ve called before check in time to both the hotel and orbitz and didn’t receive an answer until 4 days later. Just dealing with my son and have the hotel/orbitz not understand the time we leaving in is a bit disappointing.
Location, good size rooms and good bathrooms
Nice attentive staff. Clean rooms.
We liked everything
Great location and staff. Highly recommend!
The staff does not clean your room daily regardless of you requesting it. Very loud, homeless people hang out at the front of the hotel everyday. Very centrally located to everything!
Claudio and the night shift lady were awesome! They really saved this review. If it wasn't for them, i would have checked out and left.
Well orbitz are showing pictures that don’t even match the hotel and when I arrived there card reader was down took me an hour in a half to finally get checked in
I didn’t like that I had to pay $30 per day to park. Overall staff was amazing. Made sure you had everything that you needed. Staff was always available. The breakfast was great. Clean quiet rooms. I would recommend this hotel and will stay there again. Best customer service!!! Big ups to all the staff members!!! Staff made you feel welcomed.
I hated the valet and the people above us stomped on the floor all night, every night. Not sure if that has to do with how sound proof it is or if it has to do with the people above us not being considerate. Found a couple of bugs and no blankets.
The staff was very nice!! We had issues with are keys various times. Also with the hot water the water was cold. And also with the air conditioner. Staff was excellent
It was very clean also the staff had very good customer service
Very, Cheaply Build-Hot water, toilet, air condition problems. No Tub- Bathroom Very little.
Located in South Beach, San Juan Hotel is adjacent to Collins Avenue Shopping Area and within a 5-minute walk of other popular sights like Lincoln Road Mall. This 75-room, 4-star hotel welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi.
Free continental breakfast is served each morning from 7:30 AM to 9:30 AM. Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.
All of San Juan Hotel's 75 rooms are individually decorated and have an array of amenities, including refrigerators, free bottled water, and safes. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. In-room massages are available, and other amenities include phones and desks.
San Juan Hotel features an outdoor pool, free WiFi in public areas, and a business center. Valet parking is offered for USD 42 per night. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a computer station, a terrace, and laundry facilities.
The property need a beller parking for tourist can park easily.
I was unable to travel to my trip due to my son being hospitalized of Covid-19. Neither orbitz or the San Juan Hotel seemed to fully understand what I was going through. Therefore I was not issued a full refund. I was told I had to pay for 1 night stay and the hotel resort fee. I’ve called before check in time to both the hotel and orbitz and didn’t receive an answer until 4 days later. Just dealing with my son and have the hotel/orbitz not understand the time we leaving in is a bit disappointing.
Hello Dwana, we are sorry you had to go through this, and I'm sorry Orbitz or us could not take it a step beyond. I recommend you send an email to the hotel to take this a step further, and we'll try to do better.
Location, good size rooms and good bathrooms
Thanks for staying with us at San Juan Hotel
Thanks for staying with us!
Nice attentive staff. Clean rooms.
Thanks for staying with us, we are glad you enjoyed our staff and rooms, and we look forward to hosting you again!
We liked everything
We love this, and hope to see you again!
Great location and staff. Highly recommend!
Thank you for staying with us, we are very pleased to see you enjoyed your stay and look forward to hosting you again in the future.
Thanks for staying with us , have a great year!
The staff does not clean your room daily regardless of you requesting it. Very loud, homeless people hang out at the front of the hotel everyday. Very centrally located to everything!
Thanks for staying with us, we are sorry to read your room was not cleaned despite you asking for it. Unfortunately we can't do much about the people hanging around the property because, as you say, it is very well located. We hope to see you again :)
Thanks for staying with us, we hope to see you again :)
Thanks Limary for staying with us, note taken about the parking. Unfortunately there is not much we can do because space is very limited in Miami Beach. We hope you had a fantastic stay overall!