the carpet on the stairs was not vacuumed in the 3 days i was there
Normally I don't leave reviews, but this situation really annoyed me. Upon arriving to designated room, I needed to use the bathroom and discovered rather late (if you know what I mean) that there wasn't any toilet paper or towels. I tried calling the front desk using their telephone which wasn't working either! I'll spare you the details but fortunately I managed with some napkins I had in my luggage. When I asked for towels, they didn't have any readily available and gave me some coarse beach towels. I never got the bathroom towels. When I tried showering, there was only a trickle and only lukewarm. At night, tried turning on the lamp which didn't work so we had to keep the harsh ceiling light on. The mattresses had you sinking uncomfortably as well. Overall, a less than favorable experience for such a lovely looking art deco hotel in an ideal location.
2 blocks to the beach, extremely charming Old World/Cuban restaurant , hotel and bar when you walk in. Food is excellent and so is the outside seating. You would think you are in a place in Havana. Rooms are unique and roomy. Very different decorating and cool..
Great art-deco hotel...
the front desk person Carlos was very knowledgeable about the area. he was very attentive to our questions and needs. I travel a lot and he was the best I've seen
Great time in Miami however the elevator did not work in this hotel for the entire state.
Entertaining to the hotel you gotta go thru Cuban restaurant we’re host are rude once they know your not there to eat
Unique property. Very big on style. Thoughtfully designed, making the small spaces feel bigger than they actually were. The staff and service were impeccable.
The staff was super friendly and a great location! Don’t pay to park, use their vallet. The room was small but is to be expected with the age of the building. As well as the un-level hallways. The elevator is very slow and small. The walls are thin, paper thin. We could hear every time the man next door entered and exited his room a few things he was doing in there. Biggest thing was the cleanliness. We found multiple strands of hair on the bed that were not mine. I’m a blond with brunette undertones. We found a dark red like from an extension, black and dark brown strands. :/ stayed one night and found a different hotel
It was a very friendly atmosphere would definitely come again
Cute looking space. Elevator didn’t work so hauled toddler and luggage up stairs. In room you could hear everything in the hall. Lots of partying there. Listed as good for kids but is absolutely not a good spot for kids. Told us there was a happy hour of free gin, tequila and rum from 7-8 but there was no one to serve it at the time. Says they have a restaurant since 1986 but we did not see any food being served. Possible it was closed when we were there?? Overall would spend $30 more to stay somewhere that seemed to care more about their business. Won’t return. Most helpful employee was an overnight clerk who provided us with a mattress pad when we asked for an extra blanket for our kid.
Convenient location to all the best parts of South Beach.
There was no hot water in my room, I had to wait for clean towels as they were not ready when i came back in the room around 530pm. My bed wasn’t done it was very inconvenient
Nice small boutique... Rooms are small and beds are okay... Santana was very nice and accommodating.. There’s happy hour from 7-8 every night but only house specials lol... They do not have a pool onsite, but there sister property does... The location you just can’t beat; 2 block from the ocean and restaurants and shopping within walking distance..
Nice hotel- loved the modern touches in the room. Also the tile shower was a nice touch and large. You could tell it was an older hotel- but it was renovated in a classy way. And the bed was super comfy!
Located in South Beach, Hotel Chelsea is within a 5-minute walk of popular attractions such as Collins Avenue Shopping Area and Ocean Drive. This 42-room, 3-star hotel has in-room conveniences like iPod docks, refrigerators, and minibars.
Enjoy a leisurely bite to eat at Habana Vieja, the hotel's onsite restaurant.
42-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include iPod docks, refrigerators, and minibars. Weekly housekeeping is available.
Hotel Chelsea features free WiFi in public areas, a computer station, and a terrace. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and securing valuables. Other amenities at this boutique hotel include an ATM and a TV in a common area.
the carpet on the stairs was not vacuumed in the 3 days i was there
We appreciate your great score Yessenia! We welcome you to stay with us again soon.
Normally I don't leave reviews, but this situation really annoyed me. Upon arriving to designated room, I needed to use the bathroom and discovered rather late (if you know what I mean) that there wasn't any toilet paper or towels. I tried calling the front desk using their telephone which wasn't working either! I'll spare you the details but fortunately I managed with some napkins I had in my luggage. When I asked for towels, they didn't have any readily available and gave me some coarse beach towels. I never got the bathroom towels. When I tried showering, there was only a trickle and only lukewarm. At night, tried turning on the lamp which didn't work so we had to keep the harsh ceiling light on. The mattresses had you sinking uncomfortably as well. Overall, a less than favorable experience for such a lovely looking art deco hotel in an ideal location.
Hello Selene. We sincerely apologize for the multiple inconveniences you faced during your stay. Your feedback is important and we will work to address these issues to ensure a more positive experience for our guests.
2 blocks to the beach, extremely charming Old World/Cuban restaurant , hotel and bar when you walk in. Food is excellent and so is the outside seating. You would think you are in a place in Havana. Rooms are unique and roomy. Very different decorating and cool..
Hi Raymond, thank you for your thoughtful review. We are glad to have exceeded your expectations with cool vibes in a great location. We welcome the opportunity to host you again for a future stay.
Great art-deco hotel...
Hi Michael, thank you for your excellent feedback! We are a historic, art-deco hotel close to the beach, Ocean Drive, restaurants, nightlife and more. We appreciate your review and hope to have you as our guest again soon.
the front desk person Carlos was very knowledgeable about the area. he was very attentive to our questions and needs. I travel a lot and he was the best I've seen
Thank you for taking the time to share your great review John! Our staff is attentive, knowledgeable, and friendly, so its nice to know this was your experience. We appreciate your feedback and can't wait to host you again when you are back in Miami Beach.
Great time in Miami however the elevator did not work in this hotel for the entire state.
Hi Youree, thank you for your wonderful rating! Our sincerest apologies for the elevator issue during your stay. Being a historic hotel, the parts are unique and takes a bit longer to locate and deliver. It's great to know that you had an enjoyable experience overall and hope to host you again soon.
Entertaining to the hotel you gotta go thru Cuban restaurant we’re host are rude once they know your not there to eat
Thank you for your review. The restaurant is at the front of the hotel, so guests will walk past it to get to our lobby area.Our apologies for any inconvenience. We welcome you to join us again soon.
Unique property. Very big on style. Thoughtfully designed, making the small spaces feel bigger than they actually were. The staff and service were impeccable.
Thank you for staying with us at Hotel Chelsea. We are a boutique hotel in the heart of South Beach and are glad you enjoyed your time with us. Our staff is dedicated to providing impeccable service, so its nice to know this was your experience. We appreciate your wonderful feedback and hope to host you again very soon.
Thank you for letting us know, Milton.