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Casa Faena

4.0 out of 5.0
Overview Reviews Amenities & Policies
3500 Collins Ave, Miami Beach, FL
1-844-663-2269
3.6
out of 5
Average Guest Review
See all 11 reviews
Room cleanliness 3.5
Service & staff 4.0
Room comfort 4.0
Hotel condition 3.0

This hotel is most popular for:

  • Everyone
  • hotel.reviews.categoryFriends
  • Couples

Recent guest reviews

Staff was wonderful, hotel was quiet and so beautiful!! Great area to be in if dint want the "crazy" of SB and accommodations were just right. Already booking next trip.

The space is small but pretty but the service is AWFUL and the amenities are HORRIBLE!! No pool access and the beach is so trashy, 1 person there on weekends and dirty towels everywhere, no one to order food/drinks from, my friend and I had to pull our own chairs and umbrella out and after an hour when I called the hotel they sent a server around and he asked if we complained?! It was the poorest excuse for service I have ever experienced.

the bathroom door grape the floor and leave it open , no messages paper nor pen ,

Overall, ok. Bathroom tiny and sink next to bed was inconvenient.

This hotel has so much charm! Loved all the details to the design. The staff were so accommodating and genuine. Got some amazing sleep while staying here too!

Casa Faena was a pleasant surprise. The hotel was boutique style, smelled great when you walked in, and the staff was very pleasant and very attentive and willing to please. Bar and food were great as well, though a little on the pricey side for cocktails IMHO. Manuel and Eric toook great care of our food and beverage needs during our stay. Rooms were ok as well. Bed was comfortable and room was climate controlled. Hotel was close to the beach and the beach was not overcrowded and water and sand were gorgeous. Only detractors: no food or beverage service at the beach and no hotel pool. Also, walls are a little on the thin side so a lot can be heard throughout the hotel. Road noise can be annoying as well. All in all, a solid spot and I would definitely stay here again.

Loved the place. likely go back. Staff very friendly. Enjoyed access to the nearby 5 star Hotel Faena. Food at Casa Faena was surprisingly excellent. Cozy foyer where we read and enjoyed food from kitchen.

Relaxing stay, unique decor and nice staff. Bed was very comfortable and food in restaurant delicious. Only issue we had was a misunderstanding about a cancellation inquiry but it was handled well by the staff.

Estoy muy disconforme con el estado general del hotel, la limpieza (principalmente del baño de mi habitación) y el trato recibido por la recepcionista del turno mañana. Fue tan mala la experiencia que solo pasamos una noche en el hotel y reservamos por Orbitz otro hotel para las dos noches siguientes. Nos cobraron el total del precio de la reserva (incluso las noches que no usamos). Pésima experiencia, exijo que me reembolsen el dinero cobrado por las dos noches que no pasamos en el hotel.

Collins Ave Miami Beach FL

Hotel highlights

  • Steps from Miami Beach Boardwalk
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Mid Beach within a short walk of Bayshore Municipal Golf Course, Casa Faena is within a mile (2 km) of other popular sights such as Indian Beach Park. This 40-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a full breakfast is available for a fee.


Rooms

Guests can expect to find free WiFi and 32-inch an LCD TV with satellite channels. Pillowtop beds sport Egyptian cotton sheets and down comforters, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include an iPod dock, a minibar, and a coffee maker.


Property features

Guests staying at Casa Faena enjoy access to a full-service spa, a fitness center, and free WiFi in public areas. Valet parking is available for USD 34.00 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this beach hotel include conference space, a business center, and a kids' club.

Room options

Casa Queen

Queen 1 | Sleeps 2
$180* Per night/room Nov 4 - Nov 5

King Studio Suite

King 1 | Sleeps 2

Casa Double Double

Queen 2 | Sleeps 4

Queen Studio Suite

Queen 1 | Sleeps 2

Casa King

King 1 | Sleeps 2

Guest reviews for Casa Faena

Everyone (5) Couples (2) Family (2)
5
Friends

Staff was wonderful, hotel was quiet and so beautiful!! Great area to be in if dint want the "crazy" of SB and accommodations were just right. Already booking next trip.

By on May 20, 2019

Review comment responded on May 21, 2019

Thank you very much for your genuine words and feedback. Our team at Casa Faena is one of a kind. We value you as a guest and look forward to seeing you again.

2
Friends

The space is small but pretty but the service is AWFUL and the amenities are HORRIBLE!! No pool access and the beach is so trashy, 1 person there on weekends and dirty towels everywhere, no one to order food/drinks from, my friend and I had to pull our own chairs and umbrella out and after an hour when I called the hotel they sent a server around and he asked if we complained?! It was the poorest excuse for service I have ever experienced.

By on May 14, 2019

Review comment responded on May 21, 2019

We are truly sorry that we did not meet your expectations. We value your feedback and business and will make sure to make sure we do better next time.

4
Families Family with small children Families

the bathroom door grape the floor and leave it open , no messages paper nor pen ,

By on May 5, 2019

Review comment responded on May 7, 2019

We value your feedback and will take action to make things better. Thank you very much for staying with us and giving us 4 stars, when you return we will make sure you have a 5 star stay.

5
Everyone

By on Mar 8, 2019

Review comment responded on Apr 9, 2019

Hi, thanks for leaving us such a wonderful rating. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks again. Looking forward to seeing you back at Casa. -Casa Faena Team

3
Everyone

By on Jan 22, 2019

Review comment responded on Mar 12, 2019

Thank you you for providing your feedback and for staying with us. We hope to be of service next time you visit Miami.

3
Everyone

Overall, ok. Bathroom tiny and sink next to bed was inconvenient.

By on Mar 31, 2018

Review comment responded on Apr 2, 2018

Dear Anonymous, Thank you for taking the time to review your stay with us at Casa Faena. I am saddened to read that the room you stayed in did not meet your standards and expectations. Unfortunately, since the hotel is a historical building, we cannot reconstruct the structure of the bathrooms nor the style because it is protected. We apologize for any inconvenience, but sincerely hope you will consider staying with us the next time you are in the area to try to regain your trust in us. Warm regards,

5
Everyone

This hotel has so much charm! Loved all the details to the design. The staff were so accommodating and genuine. Got some amazing sleep while staying here too!

By on Jul 25, 2017

Review comment responded on Aug 5, 2017

Thank you for Choosing Casa Faena and for providing an Expedia guest review. The team and I are pleased to know that you enjoyed your time here and that you were able to rest well. We hope that we have the privilege of welcoming you back in the future.

4

nice hotel close to the beach

Everyone

Casa Faena was a pleasant surprise. The hotel was boutique style, smelled great when you walked in, and the staff was very pleasant and very attentive and willing to please. Bar and food were great as well, though a little on the pricey side for cocktails IMHO. Manuel and Eric toook great care of our food and beverage needs during our stay. Rooms were ok as well. Bed was comfortable and room was climate controlled. Hotel was close to the beach and the beach was not overcrowded and water and sand were gorgeous. Only detractors: no food or beverage service at the beach and no hotel pool. Also, walls are a little on the thin side so a lot can be heard throughout the hotel. Road noise can be annoying as well. All in all, a solid spot and I would definitely stay here again.

By , from New Hampshire on Feb 19, 2017

Review comment responded on Mar 18, 2017

Thank you for giving us detailed feedback on your stay. We are happy to hear that our staff was able to exceed your expectations. Please note we have diligently worked to improve our beach services. We apologize for the noise you encountered and would love to welcome you back soon and assign you in a nice quiet room.

4

great place, across street from beach

Couples

Loved the place. likely go back. Staff very friendly. Enjoyed access to the nearby 5 star Hotel Faena. Food at Casa Faena was surprisingly excellent. Cozy foyer where we read and enjoyed food from kitchen.

By on Jan 21, 2017

4

classic

Couples

Relaxing stay, unique decor and nice staff. Bed was very comfortable and food in restaurant delicious. Only issue we had was a misunderstanding about a cancellation inquiry but it was handled well by the staff.

By on Jan 5, 2015

Casa Faena

3500 Collins Ave, Miami Beach, FL 33140
url importing https://www.orbitz.com/Miami-Hotels-Casa-Faena.h428316-p2.Hotel-Reviews