Nicely updated classic boutique hotel in excellent location. Unfortunately the restaurant/bar was under renovation so amenities were scarce.
The hotel was closed for maintenance and I was not told until I was checking out of the main property, Hotel Faena. The Hotel Faena staff was amazing and detailed to assist me. They gave me a room at the Casa Faena rate and my stay was even better. Ended up being a perfect vacation after a long week of work. They understand luxury and client service experience.
Staff was wonderful, hotel was quiet and so beautiful!! Great area to be in if dint want the "crazy" of SB and accommodations were just right. Already booking next trip.
The space is small but pretty but the service is AWFUL and the amenities are HORRIBLE!! No pool access and the beach is so trashy, 1 person there on weekends and dirty towels everywhere, no one to order food/drinks from, my friend and I had to pull our own chairs and umbrella out and after an hour when I called the hotel they sent a server around and he asked if we complained?! It was the poorest excuse for service I have ever experienced.
the bathroom door grape the floor and leave it open , no messages paper nor pen ,
Overall, ok. Bathroom tiny and sink next to bed was inconvenient.
This hotel has so much charm! Loved all the details to the design. The staff were so accommodating and genuine. Got some amazing sleep while staying here too!
Casa Faena was a pleasant surprise. The hotel was boutique style, smelled great when you walked in, and the staff was very pleasant and very attentive and willing to please. Bar and food were great as well, though a little on the pricey side for cocktails IMHO. Manuel and Eric toook great care of our food and beverage needs during our stay. Rooms were ok as well. Bed was comfortable and room was climate controlled. Hotel was close to the beach and the beach was not overcrowded and water and sand were gorgeous. Only detractors: no food or beverage service at the beach and no hotel pool. Also, walls are a little on the thin side so a lot can be heard throughout the hotel. Road noise can be annoying as well. All in all, a solid spot and I would definitely stay here again.
Loved the place. likely go back. Staff very friendly. Enjoyed access to the nearby 5 star Hotel Faena. Food at Casa Faena was surprisingly excellent. Cozy foyer where we read and enjoyed food from kitchen.
Relaxing stay, unique decor and nice staff. Bed was very comfortable and food in restaurant delicious. Only issue we had was a misunderstanding about a cancellation inquiry but it was handled well by the staff.
Estoy muy disconforme con el estado general del hotel, la limpieza (principalmente del baño de mi habitación) y el trato recibido por la recepcionista del turno mañana. Fue tan mala la experiencia que solo pasamos una noche en el hotel y reservamos por Orbitz otro hotel para las dos noches siguientes. Nos cobraron el total del precio de la reserva (incluso las noches que no usamos). Pésima experiencia, exijo que me reembolsen el dinero cobrado por las dos noches que no pasamos en el hotel.
Located in Mid Beach within a mile (2 km) of Miami City Ballet, Casa Faena is within 2 miles (3 km) of other popular sights such as Miami Beach Convention Center. This 40-room, 4-star hotel has a restaurant, free in-room WiFi, and a rooftop terrace.
This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a full breakfast is available for a fee.
Casa Faena's 40 air-conditioned rooms provide iPod docks, minibars, and coffee makers. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. Other amenities include free newspapers, free local calls, and laptop-compatible safes.
Guests of Casa Faena enjoy a rooftop terrace, free WiFi in public areas, and conference space. Valet parking is available for USD 34.00 per night, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a business center, a kids' club, and free newspapers.
Nicely updated classic boutique hotel in excellent location. Unfortunately the restaurant/bar was under renovation so amenities were scarce.
The hotel was closed for maintenance and I was not told until I was checking out of the main property, Hotel Faena. The Hotel Faena staff was amazing and detailed to assist me. They gave me a room at the Casa Faena rate and my stay was even better. Ended up being a perfect vacation after a long week of work. They understand luxury and client service experience.
Dear Anonymous, My sincerest apologies that you were not made aware of the change of hotel accommodation prior to your stay. We had made sure to reach out to all guests ahead of time both by contacting Expedia and by reaching out using contact details guests had provided during the booking process. I am terribly sorry if you were not contacted. We are happy to see that you enjoyed the upgraded experience that was graciously provided at the Faena. Best regards,
Staff was wonderful, hotel was quiet and so beautiful!! Great area to be in if dint want the "crazy" of SB and accommodations were just right. Already booking next trip.
Thank you very much for your genuine words and feedback. Our team at Casa Faena is one of a kind. We value you as a guest and look forward to seeing you again.
The space is small but pretty but the service is AWFUL and the amenities are HORRIBLE!! No pool access and the beach is so trashy, 1 person there on weekends and dirty towels everywhere, no one to order food/drinks from, my friend and I had to pull our own chairs and umbrella out and after an hour when I called the hotel they sent a server around and he asked if we complained?! It was the poorest excuse for service I have ever experienced.
We are truly sorry that we did not meet your expectations. We value your feedback and business and will make sure to make sure we do better next time.
the bathroom door grape the floor and leave it open , no messages paper nor pen ,
We value your feedback and will take action to make things better. Thank you very much for staying with us and giving us 4 stars, when you return we will make sure you have a 5 star stay.
Hi, thanks for leaving us such a wonderful rating. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks again. Looking forward to seeing you back at Casa. -Casa Faena Team
Thank you you for providing your feedback and for staying with us. We hope to be of service next time you visit Miami.
Overall, ok. Bathroom tiny and sink next to bed was inconvenient.
Dear Anonymous, Thank you for taking the time to review your stay with us at Casa Faena. I am saddened to read that the room you stayed in did not meet your standards and expectations. Unfortunately, since the hotel is a historical building, we cannot reconstruct the structure of the bathrooms nor the style because it is protected. We apologize for any inconvenience, but sincerely hope you will consider staying with us the next time you are in the area to try to regain your trust in us. Warm regards,
This hotel has so much charm! Loved all the details to the design. The staff were so accommodating and genuine. Got some amazing sleep while staying here too!
Thank you for Choosing Casa Faena and for providing an Expedia guest review. The team and I are pleased to know that you enjoyed your time here and that you were able to rest well. We hope that we have the privilege of welcoming you back in the future.
Casa Faena was a pleasant surprise. The hotel was boutique style, smelled great when you walked in, and the staff was very pleasant and very attentive and willing to please. Bar and food were great as well, though a little on the pricey side for cocktails IMHO. Manuel and Eric toook great care of our food and beverage needs during our stay. Rooms were ok as well. Bed was comfortable and room was climate controlled. Hotel was close to the beach and the beach was not overcrowded and water and sand were gorgeous. Only detractors: no food or beverage service at the beach and no hotel pool. Also, walls are a little on the thin side so a lot can be heard throughout the hotel. Road noise can be annoying as well. All in all, a solid spot and I would definitely stay here again.
Thank you for giving us detailed feedback on your stay. We are happy to hear that our staff was able to exceed your expectations. Please note we have diligently worked to improve our beach services. We apologize for the noise you encountered and would love to welcome you back soon and assign you in a nice quiet room.
Thank you for your review.