Hotels in Memphis

"Great"

"This was one of the worst places ever. For starters, the front desk clerk tried to deny my granddaughter‘s service pet by saying that people with PTSD/anxiety do not need service dogs they have emotional support animals when in fact that is far from the truth. She told me that I would need to find another place for the animal to stay. I went outside and told my granddaughter what was said and my granddaughter became hysterical. Thankfully, her dog was there to calm her down. I called the office and spoke to the front desk, clerk again and told her that the dog was in fact, a service dog and should not be denied access to the property. I also told her that my granddaughter became hysterical when I told her the dog couldn’t stay. The woman then stated that she would alert everybody that the dog is a service dog, but never once apologized for denying the dog in the first place or for causing my granddaughter to have a breakdown. Then, at about 1:30 in the morning, my phone rings. I woke up from the phone ringing, but did not answer it because I didn’t want to wake my granddaughter or my husband up so I let it go to voicemail. Next, comes a text stating that a dog was found and they wanted to know if it was my dog. It’s a trained service dog, so why would they call me or text me in the middle of the night to ask me if that dog belonged to me? The place was equivalent to a Days Inn. A motel, not a resort or a hotel. It was also dirty and smelled musty. I checked out after 1 day"

"Clean, friendly staff, great pool area. Quiet in rooms. "