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The Westin Palace, Madrid

5.0 star property
Luxury spa hotel, a quick walk to Prado Museum
VIP Access

Choose dates to view prices

Photo gallery for The Westin Palace, Madrid

Lobby
Premium bedding, pillowtop beds, minibar, in-room safe
Exterior
Royal Suite | Premium bedding, pillowtop beds, minibar, in-room safe
Restaurant

Reviews

9.2

Wonderful

Popular amenities

  • Bar
    BarBar
  • Spa
    SpaSpa
  • Pet friendly
    Pet friendlyPet friendly
  • Room service
    Room serviceRoom service
  • Air conditioning
    Air conditioningAir conditioning
  • Gym
    GymGym

Check-in time

2:00 PM

Check-out time

12:00 PM

Explore the area

Map
Plaza de las Cortes, 7, Madrid, Madrid, 28014
  • Popular LocationPrado Museum4 min walk
  • Popular LocationGran Via6 min walk
  • Popular LocationPlaza Mayor14 min walk
  • AirportMadrid (MAD-Adolfo Suárez Madrid-Barajas)19 min drive

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$207 total
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Aug 10 - Aug 11
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About the neighborhood

Madrid

Located in Madrid Centro, The Westin Palace, Madrid is next to popular attractions like Thyssen-Bornemisza National Museum and Congress of Deputies. This 470-room, 5-star hotel has a restaurant, a full-service spa, and a 24-hour gym.

What's nearby

  • Prado Museum - 4 min walk
  • Gran Via - 6 min walk
  • Puerta del Sol - 9 min walk
  • Plaza Mayor - 14 min walk
  • El Retiro Park - 3 min drive

Getting around

  • Anton Martin Station - 7 min walk
  • Madrid Recoletos Station - 14 min walk
  • The preferred airport is Adolfo Suarez Madrid-Barajas Airport (MAD): 19-min drive, 9.7 mi/15.6 km.

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Lobby Westin Palace - ‬1 min walk
  • ‪Faborit - ‬1 min walk
  • ‪VIPS Neptuno - ‬1 min walk
  • ‪100 Montaditos - ‬2 min walk

About this property

The Westin Palace, Madrid

Luxury spa hotel, a quick walk to Prado Museum
Guests staying at The Westin Palace, Madrid enjoy access to a full-service spa, a 24-hour gym, and free WiFi in public areas. There's limited parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include meeting rooms, a business center, and coffee/tea in a common area.
Guests can expect to find LED TVs and stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Minibars, free newspapers, and laptop-compatible safes are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.
The onsite spa has massage/treatment rooms. Services include massages and manicures and pedicures. The spa is open daily.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 42 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Full-service spa
  • Shopping

Family friendly

  • Free crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Full-service spa

  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1912
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 1 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from August 1 2024 to August 31 2024 (completion date subject to change). The following areas are affected:
  • Exterior
  • Meeting facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for EUR 110.00 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 42 per person
  • Rollaway bed fee: EUR 110.00 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-1 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Madrid Palace Westin
Madrid Westin Palace
Palace Madrid
Palace Madrid Westin
Westin Madrid
Westin Madrid Palace
Westin Palace
Westin Palace Hotel
Westin Palace Hotel Madrid
Westin Palace Madrid
The Westin Palace Madrid Hotel Madrid
Westin Palace Madrid Hotel
The Westin Palace, Madrid Hotel
The Westin Palace, Madrid Madrid
The Westin Palace, Madrid Hotel Madrid

Frequently asked questions

Are free cancellation options available at The Westin Palace, Madrid?

The Westin Palace, Madrid provides free cancellation on certain room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at The Westin Palace, Madrid?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at The Westin Palace, Madrid on Aug 17, 2024 start from $394.84, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to The Westin Palace, Madrid?

This hotel is situated in Madrid Centro, just steps from Thyssen-Bornemisza National Museum, and within a 10-minute walk of Prado Museum and Gran Via. You'll also find Puerta del Sol and Plaza Mayor less than a mile away.

Is there parking available at The Westin Palace, Madrid?

Yes, there is a garage though parking is limited.

Is a spa located at The Westin Palace, Madrid?

There is a full-service spa available for guests to enjoy and services include mani/pedis and massages.

Does The Westin Palace, Madrid have a casino on the premises?

No, The Westin Palace, Madrid doesn't have a casino.

Will I find an indoor pool at The Westin Palace, Madrid?

No, there is no indoor pool at this hotel.

Is The Westin Palace, Madrid a good place to stay for couples?

There are many amenities for couples at this hotel, including in-room massages as well as a bar and a restaurant.

Does The Westin Palace, Madrid have a hot tub?

No, there isn't a spa tub at this hotel.

Does The Westin Palace, Madrid feature a restaurant that includes a breakfast menu?

Yes, The Westin Palace, Madrid serves buffet breakfast each morning for a surcharge from its restaurant.

Will The Westin Palace, Madrid allow pets to stay free of charge?

Yes, pets stay free at The Westin Palace, Madrid and the property also provides food and water bowls for pets.

Are there connecting rooms at The Westin Palace, Madrid?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from The Westin Palace, Madrid?

The closest major airport to The Westin Palace, Madrid is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 9.7 mi away (19 minutes by car).

Are there rooms with balconies that I can book at The Westin Palace, Madrid?

No, there aren't any guestrooms with balconies at The Westin Palace, Madrid.

Does The Westin Palace, Madrid host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at The Westin Palace, Madrid.

The Westin Palace, Madrid Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 691 out of 1004 reviews" "
Rating 8 - Good. 205 out of 1004 reviews" "
Rating 6 - Okay. 60 out of 1004 reviews" "
Rating 4 - Poor. 27 out of 1004 reviews" "
Rating 2 - Terrible. 21 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, beautiful hotel well refurbished.
Stayed 2 nights in Apr 2024

8/10 Good

Arturo

Stayed 3 nights in Apr 2024

8/10 Good

chetana

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay.
Stayed 2 nights in Mar 2024

8/10 Good

Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the new rooms, excellent! Service, perfect. Coffee, poor (in comparison to the rest of Spain), Jamón Ibérico, was not, at best it might have been Serrano. Otherwise, beautiful property.
Stayed 1 night in Apr 2024

10/10 Excellent

Angelica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location. Wonderful breakfast!
Stayed 6 nights in Mar 2024

8/10 Good

Luis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very well located place
Stayed 2 nights in Mar 2024

10/10 Excellent

Alicia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Denise

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and recently renovated historical property with outstanding service
Stayed 2 nights in Mar 2024

10/10 Excellent

Antonio

Stayed 1 night in Jan 2024

10/10 Excellent

Warren

Stayed 1 night in Feb 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Historic and beautiful renovated hotel
Stayed 2 nights in Feb 2024

8/10 Good

jessica

Business traveler
Liked: Cleanliness, staff & service, room comfort
Too much construction
The Westin Palace is a very good hotel...but construction taking place on the weekend is wrong.
Stayed 3 nights in Feb 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was impossible for me to figure out how to use the phone in the room. I was disconnected three time trying to contact the hotel operator. I finally gave up! Also I had to ask for coffee cups to be brought to the room twice during my stay so I could use the in room coffee machine. The staff took the used cups and didn’t replace them.
Stayed 6 nights in Jan 2024

10/10 Excellent

abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Marta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Excellent location and wonderful service. It was my parent’s Golden wedding anniversary and they were extremely kind and attentive to them. Thank for making the stay special.
Stayed 2 nights in Dec 2023

10/10 Excellent

Eva

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located. Beautiful room with first rate service. Taxi right around the corner. Comfortable throughout. The only disappointment was that they didn’t provide Bonvoy points.
Stayed 4 nights in Nov 2023

10/10 Excellent

OSCAR, Rancho Cucamonga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property outside of the busy center. The shuttle service is very convenient.
Stayed 1 night in Nov 2023

8/10 Good

BEATRIZ

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CUIDADO! Calle siempre cerrada
El hotel es maravilloso pero lo que antes era una ventaja se ha convertido en algo negativo y me duele decirlo, la ubicación. Siempre cierran las calles porque la gente de madrid sale a manifestarse, a protestar, a correr en un marathon a lo que sea, el caso es que cierran la calle y no llegan los taxis. La gente de servicio de afuera de mal humor te tratan en tono de enfado y la policía que cierra las calles te trata peor. Una lástima porque en verdad amaba este hotel, pero así es imposible disfrutar la estancia.
Stayed 3 nights in Nov 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One the the BEST hotels in the world!!
To paraphrase the old Rodney Dangerfield joke; when you look up a 5 star hotel in the dictionary you get a picture of the Westin Palace. This is the very definition of 5 stars, it is perfection brought to life. Our second stay here, and we were thrilled to be back. Gorgeous rooms, amazing location (10 minute walk to the Prado), the GOLD standard of breakfast buffets. Fantastic concierge service, always helpful finding great dinner reservations OR dine under the rotunda at the hotel restaurant, which is wonderful
Stayed 2 nights in Oct 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel is in a great location. Walkable area. Hotel staff is friendly. The hotel Restaurant is wonderful. We were very Comfortable. Would definitely return.
Stayed 4 nights in Oct 2023

10/10 Excellent

Aida

Traveled with partner
Perfect location!!! Walkable distance to a lot. Property is under construction but it’s not being felt where you’re being placed. Very friendly staff nice breakfast! We really enjoyed our stay
Stayed 2 nights in Sep 2023

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente service and very beautifull propertu
Stayed 1 night in Sep 2023

6/10 Okay

Serafina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Aug 2023