Best: Location is unbeatable Great: Rigas and welcome crew for accommodating our request to check-in much earlier than usual because of early flight arrival! We were able to sleep and rest from the very long trip. Welcome staff had been amazing. It made all the difference. Gracias tambien a Oscar who picked us up from the airport. He was super nice and welcoming. Room service was also excellent! Needs improvement: Housekeeping - They are nice and friendly but they tend to throw things that are left accidentally. For example, one of my luggage keys disappeared the second day. On the 6th day, I left my pajama underneath the bed covers and it also got thrown out. Bathroom slippers also got thrown out. Basic amenities such as qtips are missing or not supplied, only when requested. On one of the days we were in, we forgot to put the do not disturb sign and we were both using our headphone then suddenly what we assume was a manager entered our room! Fine, it was our mistake but there was no call later for apologies. This was a little distressing. Concierge - On our second day, this was not available until noon. When I managed to get a hold of them, I asked for tickets for the museums and I was told they don’t do it for guests. Fine by me as I can buy it online but there was no offer for further information. Lastly, I asked for help to book a restaurant. He called them and I heard him make a reservation but when we got there, the restaurant said I have no booking
LOCATION
All good
Excellent , super experience,I will definitely send everyone to the Palace Westin, across the Prado Museum
Gorgeous property, friendly staff, good location, elegant hotel. I have stayed here many times and have truly enjoyed it. Abbie pricey, but you get a good value for it, with a property close To everything!
The wall for this hotel was very thin. I stayed with my 12 year-old son in an "Executive suite" on the 6th floor (which is not a big room by any standard. Around 4 AM to 6AM, you can hear the "action" from the next room. I did not expect this to be happened in a 5-star hotel. Needless to say, I request the room changes for the remaining of the stay
A very desirable location near the museum district, especially the art museums. Far enough away from the old city center that you don't live the experience outside your window or the hotel front door, but close enough for a short stroll to or from it. Beautiful building with its own history. Have not eaten at the restaurants nor used the health club but expect both to be top notch. Listed as 5 stars and I'm sure it is.
Beautiful property with excellent location to walk to all the interesting points like Museo del Prado, Parque del Retiro, Puerta de Alcala, Puerta del Sol, Cibeles Fountain, Neptuno Fountain. The service and cleanliness is excellent. The hotel features a gorgeous stained glass dome where breakfast is served. I truly recommend this hotel.
Great hotel. I'm a repeat guest and feel totally at home when I check in. The rooms are large, comfortable and the location is superb.
We arrived to a beautiful location, we were greeted and welcomed into an opulent lobby. The service at the hotel matched the beauty. The rooms are lovely and nicely appointed Everyone was friendly and highly accommodating. Staff willing to give recommendations and ensure your stay is excellent. Wonderful value and highly recommended.
Bed was a wee bit uncomfortable. Mattress needs replacing. Wish more interesting artisanal foods were introduced at the breakfast brunch.
Loved my stay here. Very well situated hotel with great service and amenities. Wonderful staff always ready to assist. Always 2 concierges ready to assist with reservations and anything else pertaining to your stay. The nightly rate was very reasonable through Orbitz but expect to pay a higher price for food/drink in hotel restaurant and bar. Will definitely stay there again in future.
Great location, friendly staff, comfortable room. Museum bar is excellent, a trip back in time.
Horrible experience with customer service after my flight got cancelled on the way to Spain. I called to change my reservation as soon as I found out. The customer service agent at the hotel told me "its not our problem your flight got cancelled", and she refused to not charge me for our first scheduled night because it was less than 24 hours notice (it was 22 hours). I required 2 hours of many calls to the corporate office in the US before they refunded my money for the night I missed. I would expect better service from a high end hotel especially since I was still planning on keeping my reservation at the hotel for the rest of my time in Madrid.
Zero negative comments. Friendly professional staff, large comfortable clean room.
Beautiful hotel and excellent service, especially from Front Desk attendants (Thank you, Javier!). Good exchange rate for USD to Euros. Location was convenient for enjoying the park and all the museums.
We were assigned an interior view room, which was ugly. We asked to be moved two days in a row, both unsuccessful. Other than that the hotel was good.
Located in Madrid Centro, The Westin Palace, Madrid is next to popular attractions like Congress of Deputies and Fountain of Neptune. This 470-room, 5-star hotel has a restaurant, a full-service spa, and a 24-hour gym.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.
For entertainment, guests can enjoy LED TVs. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Minibars, free newspapers, and laptop-compatible safes are other standard amenities. Housekeeping is available on request.
Guests staying at The Westin Palace, Madrid enjoy access to a full-service spa, a 24-hour gym, and free WiFi in public areas. There's limited parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a business center, coffee/tea in a common area, and a computer station.
Best: Location is unbeatable Great: Rigas and welcome crew for accommodating our request to check-in much earlier than usual because of early flight arrival! We were able to sleep and rest from the very long trip. Welcome staff had been amazing. It made all the difference. Gracias tambien a Oscar who picked us up from the airport. He was super nice and welcoming. Room service was also excellent! Needs improvement: Housekeeping - They are nice and friendly but they tend to throw things that are left accidentally. For example, one of my luggage keys disappeared the second day. On the 6th day, I left my pajama underneath the bed covers and it also got thrown out. Bathroom slippers also got thrown out. Basic amenities such as qtips are missing or not supplied, only when requested. On one of the days we were in, we forgot to put the do not disturb sign and we were both using our headphone then suddenly what we assume was a manager entered our room! Fine, it was our mistake but there was no call later for apologies. This was a little distressing. Concierge - On our second day, this was not available until noon. When I managed to get a hold of them, I asked for tickets for the museums and I was told they don’t do it for guests. Fine by me as I can buy it online but there was no offer for further information. Lastly, I asked for help to book a restaurant. He called them and I heard him make a reservation but when we got there, the restaurant said I have no booking
LOCATION
Thank you Maricel for your review! Looking forward to welcoming you back soon, Best regards, Paloma Hidalgo Rooms Division Manager
All good
Thank you Nadiya for your great review! Happy to know you enjoyed your visit and looking forward to welcoming you back soon, Best regards, Paloma Hidalgo Rooms Division Manager
Muchas gracias por la puntuación dada a nuestro hotel y servicios. Esperamos tener el placer de volver a recibirle en un futuro cercano, Saludos cordiales, Paloma Hidalgo Directora de Alojamiento
Muchas gracias por la puntuación que nos ha dado al hotel y sus servicios! Esperamos tener el placer de volver a recibirle en un futuro cercano, Saludos cordiales, Paloma Hidalgo Directora de Alojamiento
Estimado Cliente, Lamentamos no haber estado a la altura de sus expectativas y esperamos nos dé una nueva oportunidad para recibirle y ofrecerle el verdadero nivel de servicio por el que somos reconocidos Saludos cordiales Paloma Hidalgo Directora de Alojamiento
Excellent , super experience,I will definitely send everyone to the Palace Westin, across the Prado Museum
Dear Guest, Thank you so much for taking the time to write such a great review and for recommending us! Looking forward to welcoming you back in the very near future, Kind regards, Paloma H
Gorgeous property, friendly staff, good location, elegant hotel. I have stayed here many times and have truly enjoyed it. Abbie pricey, but you get a good value for it, with a property close To everything!
Dear Guest, Thank your for your loyalty to the Westin Palace, Madrid in your trips to our city! Glad to know that we were able to exceed your expectations one more time. Looking forward to welcoming you back soon, My best regards, Paloma H
The wall for this hotel was very thin. I stayed with my 12 year-old son in an "Executive suite" on the 6th floor (which is not a big room by any standard. Around 4 AM to 6AM, you can hear the "action" from the next room. I did not expect this to be happened in a 5-star hotel. Needless to say, I request the room changes for the remaining of the stay
Dear LPH, Thank you for your review. I apologize as we didn't meet your expectations with the issue mentioned. Hope you could enjoy the rest of your stay in the second room and I have shared your feedback with the team to show them your dissatisfaction. We hope you will give us another opportunity to welcome you back and serve you better. Best regards, Paloma H
A very desirable location near the museum district, especially the art museums. Far enough away from the old city center that you don't live the experience outside your window or the hotel front door, but close enough for a short stroll to or from it. Beautiful building with its own history. Have not eaten at the restaurants nor used the health club but expect both to be top notch. Listed as 5 stars and I'm sure it is.
Dear Guest, We really appreciate the time taken to write your wonderful review regarding the hotel and its location. Looking forward to welcoming you back soon to have the opportunity to enjoy our restaurant and our Westin Workout Fitness Studio. Warm regards, Paloma H
Dear Nenita, Thank you for your detailed feedback regarding your stay. I have shared it with the hotel team to celebrate the positive aspects and, on the other hand, to work on the ones to improve our services. Looking forward to welcoming you soon, Best regards, Paloma Hidalgo Rooms Division Manager