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The Westin Palace, Madrid

5.0 out of 5.0

Recent guest reviews

Great hotel. I'm a repeat guest and feel totally at home when I check in. The rooms are large, comfortable and the location is superb.

We arrived to a beautiful location, we were greeted and welcomed into an opulent lobby. The service at the hotel matched the beauty. The rooms are lovely and nicely appointed Everyone was friendly and highly accommodating. Staff willing to give recommendations and ensure your stay is excellent. Wonderful value and highly recommended.

Bed was a wee bit uncomfortable. Mattress needs replacing. Wish more interesting artisanal foods were introduced at the breakfast brunch.

Loved my stay here. Very well situated hotel with great service and amenities. Wonderful staff always ready to assist. Always 2 concierges ready to assist with reservations and anything else pertaining to your stay. The nightly rate was very reasonable through Orbitz but expect to pay a higher price for food/drink in hotel restaurant and bar. Will definitely stay there again in future.

Great location, friendly staff, comfortable room. Museum bar is excellent, a trip back in time.

Horrible experience with customer service after my flight got cancelled on the way to Spain. I called to change my reservation as soon as I found out. The customer service agent at the hotel told me "its not our problem your flight got cancelled", and she refused to not charge me for our first scheduled night because it was less than 24 hours notice (it was 22 hours). I required 2 hours of many calls to the corporate office in the US before they refunded my money for the night I missed. I would expect better service from a high end hotel especially since I was still planning on keeping my reservation at the hotel for the rest of my time in Madrid.

Zero negative comments. Friendly professional staff, large comfortable clean room.

Beautiful hotel and excellent service, especially from Front Desk attendants (Thank you, Javier!). Good exchange rate for USD to Euros. Location was convenient for enjoying the park and all the museums.

We were assigned an interior view room, which was ugly. We asked to be moved two days in a row, both unsuccessful. Other than that the hotel was good.

The Westin Palace is a very nice hotel in perfect location. Room was a little small for 3 people, but very comfortable.

Very classy hotel in a great location. Room was very clean and comfortable.

We decided to splurge and spend the last two nights of our vacation in a luxury hotel. What a perfect way to cap off a wonderful time in Madrid.

This is a wonderfully located hotel in Madrid, walking distance from many tourist attractions, staff was impeccable as well as service, rates are incredible compared to their rack rate, a bargain. Great bar and restaurant, although my recommendation is go to small local spots to really savor the city.

The Westin Palace in Madrid was just like many Westin hotels in the States: staff are English-speaking and helpful; our room was spacious comparing with European standard; housekeeping was first class; recently remodeled rooms are comfortable. The location was convenient with the major museums near by, and to go out to the tapas bars in the evening. The lack of complementary WiFi in all hotel rooms was inconvenient to guests and not up to the standard of an European 5 star hotel.

Hotel was centrally located. The room and service was excellent. Only (very slight) complaint was the cost of incidentals - internet, drinks etc...

This is a fabulous hotel with old charm and extremely well preserved. Friendly an competent staff too.

The hotel is magnificent, amazing space and the best location in town. Rooms are large and comfortable, big and modern bathrooms. Needs more staff - no one to carry your bags through the obligatory flights of stairs to the elevators, small staff at concierge and check-in. Long waits there.

Our stay at the Palace Hotel was excellent! The staff were very helpful for any needs we had, they speak English or Spanish, and the location was perfect for walking the historical district. We felt very safe. We had easy access to taxis, Atocha train station 10 minutes walk, and eateries everywhere. Sleeping was quiet and peaceful. This was a very accommodating hotel, even received an upgrade in room, a refrigerator added, when they didn't have our reservation. We printed out our confirmation with our online company, and they used that. Only slight inconveniences were that free WiFi access was in the lobby only, and no ice machines for cold beverages. You have to empty the stocked refrigerator to find space for Coke or water. Having said that, we would definitely stay here again!

Great location! Very clean and comfortable. Free internet in the bussines center.

Staff was very helpful. Location was great. Bed was incredibly comfortable!

Room options

Deluxe Room

Queen 1 | Twin 2 | Sleeps 3

Executive Room

King 1 | Twin 2 | Sleeps 3

Executive Suite

King 1 | Sleeps 4

Junior Suite

King 1 | Sleeps 4

Guest reviews for The Westin Palace

Everyone (7) Couples (20) Business (2) Family (6) Friends (1) Other (1)
5

the place to stay in madrid

Everyone

Great hotel. I'm a repeat guest and feel totally at home when I check in. The rooms are large, comfortable and the location is superb.

By , from Montevideo, Uruguay on Aug 1, 2017

Review comment responded on Aug 3, 2017

Dear Marcelo, Thank you for sharing your opinion about what seemed like a great hotel experience. We are proud to hear that you feel at home every time you step through the door. We hope to have the opportunity to see you soon, Best regards, Glenn R

5

beautiful hotel - excellent location

Everyone

We arrived to a beautiful location, we were greeted and welcomed into an opulent lobby. The service at the hotel matched the beauty. The rooms are lovely and nicely appointed Everyone was friendly and highly accommodating. Staff willing to give recommendations and ensure your stay is excellent. Wonderful value and highly recommended.

By , from Los Angeles, CA on Jul 7, 2017

Review comment responded on Jul 10, 2017

Dear Leigh, Thank you for taking the time to share your feedback in regards to your recent stay at the Westin Palace, Madrid. We are glad to hear that both our colleagues and our facilities fulfilled your expectations. We hope to see you soon during your next trip to the capital city. Best regards, Glenn R

5

great location

Everyone

Bed was a wee bit uncomfortable. Mattress needs replacing. Wish more interesting artisanal foods were introduced at the breakfast brunch.

By on Jun 1, 2017

Review comment responded on Jun 10, 2017

Dear Guest, Thank you for your review! First of all, I apologize as we didn't meet your expectations with the bed and food at the breakfast. I have shared your feedback with the team to learn from it and improve. Looking forward to welcome you back soon, My best regards, Paloma H

5

beautiful hotel in excellent location

Everyone

Loved my stay here. Very well situated hotel with great service and amenities. Wonderful staff always ready to assist. Always 2 concierges ready to assist with reservations and anything else pertaining to your stay. The nightly rate was very reasonable through Orbitz but expect to pay a higher price for food/drink in hotel restaurant and bar. Will definitely stay there again in future.

By , from Boston on Mar 7, 2017

Review comment responded on Mar 9, 2017

Dear Verónica, It's great to know that you loved your stay with us! I have shared with the team your amazing review to celebrate that we were able to exceed your expectations. Thank you so much for sharing your experience and looking forward to welcome you back in the very near future, My best regards, Paloma H

5

like being home

Everyone

Great location, friendly staff, comfortable room. Museum bar is excellent, a trip back in time.

By , from Montevideo, Uruguay on Nov 16, 2016

3
Everyone

Horrible experience with customer service after my flight got cancelled on the way to Spain. I called to change my reservation as soon as I found out. The customer service agent at the hotel told me "its not our problem your flight got cancelled", and she refused to not charge me for our first scheduled night because it was less than 24 hours notice (it was 22 hours). I required 2 hours of many calls to the corporate office in the US before they refunded my money for the night I missed. I would expect better service from a high end hotel especially since I was still planning on keeping my reservation at the hotel for the rest of my time in Madrid.

By on Sep 3, 2016

Review comment responded on Sep 15, 2016

Dear Guest, Thank you for your feedback, First of all, I apologize as we didn't meet your expectations with the service provided by our staff. Hope you will give us another opportunity to welcome you back and serve you better, Best regards, Paloma H

5

great location, near the major museums

Everyone

Zero negative comments. Friendly professional staff, large comfortable clean room.

By , from Montevideo, Uruguay on Jul 25, 2016

Review comment responded on Jan 1, 1970

Dear Marcelo, Thank you so much for such a wonderful review regarding your stay with us! I have shared it with all the team to celebrate that we were able to exceed your expectations with the hotel location and the service provided by our staff. Looking forward to welcome you back in the near future, My best regards, Paloma H

5

five star!

Couples

Beautiful hotel and excellent service, especially from Front Desk attendants (Thank you, Javier!). Good exchange rate for USD to Euros. Location was convenient for enjoying the park and all the museums.

By on Oct 13, 2015

3

touring spain

Couples

We were assigned an interior view room, which was ugly. We asked to be moved two days in a row, both unsuccessful. Other than that the hotel was good.

By on Jul 13, 2015

5

great family trip

Families

The Westin Palace is a very nice hotel in perfect location. Room was a little small for 3 people, but very comfortable.

By on Jan 21, 2015