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The Palace, a Luxury Collection Hotel, Madrid

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Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Plaza de las Cortes, 7, Madrid, Madrid, 28014
  • Place, National Prado Museum
    ‪3 min walk‬
  • Place, Gran Via
    ‪6 min walk‬
  • Place, Puerta del Sol
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪19 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Premium Neptuno View Room with 2 Twin Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Neptuno View Room with 2 Twin Beds

  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Palace Room with 2 Twins

Palace Room with 2 Twins | Premium bedding, pillowtop beds, minibar, in-room safe

Palace Room with 2 Twins

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room with 1 King Bed

Deluxe Room with 1 King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room with 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Cortes View Room with 1 King Bed

A hotel room with a large bed, a blue sofa, a round table with a vase, and a window with curtains.

Premium Cortes View Room with 1 King Bed

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room with 2 Twin Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room with 2 Twin Beds

8.0 out of 10
Very good
(1 review)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Cortes Suite

Cortes Suite | Living room | Smart TV

Cortes Suite

  • 775 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Neptuno View Room with 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Neptuno View Room with 1 King Bed

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Palace Suite

Palace Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Palace Suite

  • 614 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room with 1 King Bed, Street View

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Room with 1 King Bed, Street View

7.6 out of 10
Good
(4 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Cervantes Suite

Cervantes Suite | Living room | Smart TV

Cervantes Suite

  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Royal Suite

Royal Suite | City view

Royal Suite

  • 1808 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Neptuno Suite

Neptuno Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Neptuno Suite

  • 1023 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Grand Premium Neptuno View Room with 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Grand Premium Neptuno View Room with 1 King Bed

  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room with 2 Twin Beds, Street View

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Room with 2 Twin Beds, Street View

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

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About the neighborhood

Madrid

Located in Madrid Centro, The Palace, a Luxury Collection Hotel, Madrid is next to popular attractions like Thyssen-Bornemisza National Museum and Congress of Deputies. This 470-room, 5-star hotel has a restaurant, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Thyssen-Bornemisza National Museum - 1 min walk - 0.1 miles
  • National Prado Museum - 3 min walk - 0.2 miles
  • Gran Via - 6 min walk - 0.4 miles
  • Puerta del Sol - 8 min walk - 0.5 miles
  • Museo Nacional Centro de Arte Reina Sofía - 10 min walk - 0.6 miles

Getting around

  • Anton Martin Station - 7 min walk
  • Madrid Recoletos Station - 14 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 19 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪VIPS - ‬1 min walk
  • ‪Faborit - ‬1 min walk
  • ‪Lobby, The Palace, A Luxury Collection Hotel - ‬1 min walk
  • ‪Manero - ‬2 min walk

About this property

The Palace, a Luxury Collection Hotel, Madrid

The Palace, a Luxury Collection Hotel, Madrid features a 24-hour gym, free WiFi in public areas, and meeting rooms. There's limited parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a business center, coffee/tea in a common area, and a computer station.
Guests can expect to find LED TVs and stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Minibars, free newspapers, and laptop-compatible safes are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 45 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1912
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 1 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 150 per pet, per stay
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for EUR 110.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 45 per person
  • Pet fee: EUR 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 110.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-1 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Frequently asked questions

Are free cancellation options available at The Palace, a Luxury Collection Hotel, Madrid?

The Palace, a Luxury Collection Hotel, Madrid provides free cancellation on certain room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at The Palace, a Luxury Collection Hotel, Madrid?

As of Jul 8, 2026, prices found for a 1-night stay for 2 adults at The Palace, a Luxury Collection Hotel, Madrid on Aug 5, 2026 start from $432, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to The Palace, a Luxury Collection Hotel, Madrid?

This hotel is situated in Madrid Centro within a 10-minute walk of Gran Via, Puerta del Sol, and National Prado Museum. You'll also find Plaza Mayor and Plaza de Cibeles less than a mile away.

Is there parking available at The Palace, a Luxury Collection Hotel, Madrid?

Yes, there is a garage though parking is limited parking.

Are there luxury amenities available at The Palace, a Luxury Collection Hotel, Madrid?

Yes, guests can indulge in luxuries such as a deep soaking bathtub, a restaurant, and in-room massages at this hotel.

Does The Palace, a Luxury Collection Hotel, Madrid have a casino on the premises?

No, The Palace, a Luxury Collection Hotel, Madrid doesn't have a casino.

Will I find an indoor pool at The Palace, a Luxury Collection Hotel, Madrid?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at The Palace, a Luxury Collection Hotel, Madrid?

There are many amenities for couples at this hotel, including in-room massages as well as a restaurant and a bar/lounge.

Does The Palace, a Luxury Collection Hotel, Madrid have a hot tub?

No, there isn't a spa tub at this hotel.

Does The Palace, a Luxury Collection Hotel, Madrid feature a restaurant that includes a breakfast menu?

Yes, The Palace, a Luxury Collection Hotel, Madrid serves buffet breakfast each morning for a surcharge from its restaurant.

Will The Palace, a Luxury Collection Hotel, Madrid allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at The Palace, a Luxury Collection Hotel, Madrid for a fee of EUR 150 per pet, per stay. The property also provides food and water bowls.

Does The Palace, a Luxury Collection Hotel, Madrid have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from The Palace, a Luxury Collection Hotel, Madrid?

The closest major airport to The Palace, a Luxury Collection Hotel, Madrid is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 9.7 mi away (19 minutes by car).

Are there rooms with balconies at The Palace, a Luxury Collection Hotel, Madrid?

No, you won't find guestrooms with balconies at The Palace, a Luxury Collection Hotel, Madrid.

Does The Palace, a Luxury Collection Hotel, Madrid host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at The Palace, a Luxury Collection Hotel, Madrid.

The Palace, a Luxury Collection Hotel, Madrid Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 732 out of 1008 reviews
Rating 8 - Good. 162 out of 1008 reviews
Rating 6 - Okay. 59 out of 1008 reviews
Rating 4 - Poor. 33 out of 1008 reviews
Rating 2 - Terrible. 22 out of 1008 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a perfect location. The service was top notch. Wonderful breakfast.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

roberto

Liked: Cleanliness, staff & service, amenities
Great place to stay. A real 5 star hotel.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms which have been recently refurbished. Lovely breakfast and despite being a large hotel, you feel like its an intimate setting.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Mona

Liked: Cleanliness, amenities, property conditions & facilities
Excellent clan beautifully laid out very comfortable Great hotel must stay
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities
Beautiful hotel great service and staff. Would highly recommend.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities
Excellent hotel in every way. Good position and close to all sites
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were beautiful, breakfast was incredible, and the staff was excellent.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Lotfi

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place to stay, great location, excellent breakfast under the glass dome, wonderful staff!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff and the room was spectacular!!! Everything about the hotel was top notch!!
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities
Best in town! Staff is always available to help and very kind and respectful
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Central location and amazing hotel
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Jean

Liked: Cleanliness, amenities, property conditions & facilities
Everything is fantastic about this place
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Clotilde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were very nice as well as great service.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Lotfi

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel with great location, nice rooms, helpful staff and excellent service
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Peter Karl

Liked: Cleanliness, amenities, property conditions & facilities
Everything was outstanding… the room, the decor, the hotel architecture, the domed dining area, the service, and the breakfast buffet!
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place, with a vetusta feel.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

ELIZABETH

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, amenities and staff. Nestor in bar was outstanding. Great place to stay.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centric. Convenient
Stayed 9 nights in Mar 2026
Verified

10/10 Excellent

roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great new hotel
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay from the staff to the accommodations. Five stars!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! Beautiful hotel and great breakfast buffet.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service in a beautiful setting.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice Walking distance to everything Staff fantastic Very clean and safe Amazing breakfast Wish there was a pool
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greta hotel - excellent staff
Stayed 2 nights in Aug 2025